Page 1 CS510, CS517 User's Guide April 2017 www.lexmark.com Machine type(s): 5027 Model(s):...
Page 2: Table Of Contents
Contents Contents Safety information..................6 Conventions................................6 Learning about the printer................8 Finding information about the printer......................8 Selecting a location for the printer........................9 Printer conﬁgurations............................10 Using the Embedded Web Server........................11 Understanding the printer control panel..........13 Using the printer control panel........................13 Understanding the colors of the Sleep button and indicator lights............
Page 3 Contents Loading the 250‑ and 550‑sheet tray......................41 Loading the 650‑sheet duo tray........................44 Loading the multipurpose feeder........................45 Loading the manual feeder..........................48 Linking and unlinking trays..........................49 Paper and specialty media guide............. 52 Using specialty media............................52 Paper guidelines..............................55 Supported paper sizes, types, and weights....................58 Printing......................62 Printing forms and documents........................62 Printing from a ﬂash drive..........................
Page 4 Contents Erasing non‑volatile memory........................124 Erasing printer hard disk memory....................... 125 Finding printer security information......................125 Conﬁguring printer hard disk encryption....................126 Maintaining the printer................127 Cleaning the printer............................127 Checking the status of supplies........................127 Estimated number of remaining pages......................128 Ordering supplies............................128 Storing supplies..............................131 Replacing supplies............................131 Moving the printer............................
Page 5 Contents Solving print problems.............................181 Color quality problems..........................205 Embedded Web Server does not open....................209 Contacting customer support........................210 Notices......................211 Index......................222...
Page 6: Safety Information
Safety information Safety information Conventions Note: A note identiﬁes information that could help you. Warning: A warning identiﬁes something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
Page 7 You must use either a printer stand or printer base if you are using multiple input options. If you purchased a printer with a similar conﬁguration, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal injury or printer damage: •...
Page 8: Learning About The Printer
Caring for and maintaining the printer • Troubleshooting and solving problems Information on setting up and conﬁguring the accessibility Lexmark Accessibility Guide—This guide is available features of your printer at http://support.lexmark.com. Help using the printer software Windows or Mac Help—Open a printer software program or application, and then click Help.
Page 9: Selecting A Location For The Printer
Learning about the printer What are you looking for? Find it here The latest supplemental information, updates, and customer Lexmark support Web site— support: http://support.lexmark.com • Documentation Note: Select your country or region, and then select your product to view the appropriate support site.
Page 10: Printer Conﬁgurations
CAUTION—TIPPING HAZARD: Floor-mounted conﬁgurations require additional furniture for stability. You must use either a printer stand or printer base if you are using multiple input options. If you purchased a printer with a similar conﬁguration, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters.
Page 11: Using The Embedded Web Server
Learning about the printer Printer control panel Standard bin 250-sheet tray (Tray 1) Manual feeder Optional 650-sheet duo tray with integrated multipurpose feeder (Tray 2) Note: This tray is standard on the CS410dtn and CS510dte models. Optional 550-sheet tray (Tray 3) Using the Embedded Web Server Note: This feature is available only in network printers or printers connected to print servers.
Page 12 Learning about the printer – If you are using a proxy server, then temporarily disable it to load the Web page correctly. Open a Web browser, and then type the printer IP address in the address ﬁeld. Press Enter. The Embedded Web Server page appears.
Page 13: Understanding The Printer Control Panel
Understanding the printer control panel Understanding the printer control panel Using the printer control panel Use the Display • Show the status of the printer. • Set up and operate the printer. Home button Go to the home screen. Keypad Enter numbers, letters, or symbols on the printer.
Page 14: Understanding The Home Screen
Understanding the printer control panel Indicator light Printer status Solid green The printer is on, but idle. Blinking red The printer requires user intervention. Sleep button light Printer status The printer is off, idle or in Ready state. Solid amber The printer is in Sleep mode.
Page 15: Using The Touch-Screen Buttons
Understanding the printer control panel Touch Menus Access printer menus. Note: These menus are available only when the printer is in ready state. Show the current printer status such as Ready or Busy. Status message bar • • Show the status of printer supplies. •...
Page 16 Understanding the printer control panel Touch the Radio button Select or clear an item. Up arrow Scroll up. Down arrow Scroll down. Accept button Save a setting. Cancel button • Cancel an action or a selection. • Return to the previous screen. Touch Return to the home screen.
Page 17: Setting Up And Using The Home Screen Applications
Some applications are supported only in some printer models. • There may be additional solutions and applications available for purchase. For more information, go to www.lexmark.com or contact the place where you purchased the printer. Finding the IP address of the computer For Windows users In the Run dialog box, type cmd to open the command prompt.
Page 18: Customizing The Home Screen
Embedded Web Server, see “Accessing the Embedded Web Server” on page For more information on conﬁguring and using the home screen applications, do the following: Go to http://support.lexmark.com. Click Software Solutions, and then select either of the following: •...
Page 19: Using Background And Idle Screen
Note: A later version of this User's Guide may contain a direct link to the Administrator’s Guide of this application. To check for updates of this User’s Guide, go to http://support.lexmark.com. Streamline work processes by letting you quickly ﬁnd and print frequently used online forms directly from the printer home screen.
Page 20: Setting Up Remote Operator Panel
Setting up and using the home screen applications Understanding Eco‑Settings Icon Description The application lets you easily manage energy consumption, noise, toner, and paper usage settings to help reduce the environmental impact of your printer. Setting up Remote Operator Panel This application enables you to interact with the printer control panel even when you are not physically near the network printer.
Page 21 Setting up and using the home screen applications • If a timeout occurs and a blank screen appears, then refresh the Web browser, and then click Apply. For multiple applications Click Settings > Import/Export. Export or import a conﬁguration ﬁle. Note: When importing a conﬁguration ﬁle, click Submit to complete the process.
Page 22: Additional Printer Setup
IPDS • Hard disk This internal option is available only in CS510 printer model. Accessing the controller board CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 23 Additional printer setup Note: This task requires a ﬂat‑head screwdriver. At the back of the printer, turn the screws counterclockwise to remove them. Slightly open the controller board access cover, and then shift to the right to remove it. Locate the appropriate connector on the controller board. Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity.
Page 24 Additional printer setup Flash memory or font card connector Printer hard disk connector Memory card connector Reattach the cover.
Page 25: Installing A Memory Card
Additional printer setup Turn the screws clockwise to lock the cover. Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 26 Additional printer setup Align the notch (1) on the memory card with the ridge (2) on the connector. Push the memory card straight into the connector, and then push the card toward the controller board wall until it clicks into place. Close the controller board access cover.
Page 27: Installing An Optional Card
Additional printer setup Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 28: Installing A Printer Hard Disk
Additional printer setup Push the card ﬁrmly into place as shown in the illustration. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be ﬂushed against the controller board.
Page 29 Additional printer setup Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any controller board electrical components or connectors. Access the controller board. For more information, see “Accessing the controller board” on page Unpack the printer hard disk.
Page 30: Removing A Printer Hard Disk
Additional printer setup Align the standoffs of the printer hard disk to the holes in the controller board, and then press the printer hard disk down until the standoffs are in place. Insert the plug of the printer hard disk interface cable into the receptacle of the controller board. Note: The plugs and receptacles are color‑coded.
Page 31 Additional printer setup CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 32: Installing Hardware Options
Additional printer setup Set aside the printer hard disk. Close the controller board access cover. Installing hardware options Order of installation CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb), and requires two or more trained personnel to lift it safely. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 33 Additional printer setup CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 34 Additional printer setup Align the printer with the 650‑sheet duo tray, and then lower the printer into place. Install the dust covers. Note: When the printer software and any options are installed, you may need to manually add the options in the printer driver to make them available for print jobs.
Page 35: Setting Up The Printer Software
• From the software CD that came with your printer. • Go to http://support.lexmark.com, and then select your printer and operating system. Run the installer, and then follow the instructions on the computer screen. For Macintosh users, add the printer.
Page 36: Networking
Additional printer setup Use the Rear USB port Attach a keyboard to the printer. USB printer port Connect the printer to a computer. Ethernet port Connect the printer to a network. USB wireless port Attach an optional wireless network adapter. Security lock port Lock the system controller board.
Page 37: Preparing To Set Up The Printer On A Wireless Network
Additional printer setup • The network mask • A nickname for the printer (optional) Note: A printer nickname can make it easier for you to identify your printer on the network. You can choose to use the default printer nickname, or assign a name that is easier for you to remember. You will need an Ethernet cable to connect the printer to the network and an available port where the printer can physically connect to the network.
Page 38: Connecting The Printer Using The Wireless Setup Wizard
Additional printer setup or the security information for your network, then see the documentation that came with the access point, or contact your system support person. – To ﬁnd the WPA/WPA2 preshared key/passphrase for the wireless network, see the documentation that came with the access point, see the Web page associated with the access point, or consult your system support person.
Page 39: Connecting The Printer To A Wireless Network Using The Embedded Web Server
Additional printer setup Using the Personal Identiﬁcation Number (PIN) method From the printer control panel, navigate to: > Network/Ports > Network [x] > Network [x] Setup > Wireless > Wireless Connection Setup > Wi‑Fi Protected Setup > Start PIN Method Copy the eight‑digit WPS PIN.
Page 40: Verifying Printer Setup
Additional printer setup Verifying printer setup When all hardware and software options are installed and the printer is turned on, verify that the printer is set up correctly by printing the following: • Menu settings page—Use this page to verify that all printer options are installed correctly. A list of installed options appears toward the bottom of the page.
Page 41: Loading Paper And Specialty Media
Loading paper and specialty media Loading paper and specialty media Proper selection and loading of media can improve how reliably documents print. For more information, see “Avoiding jams” on page 155 “Storing paper” on page Setting the paper size and type From the home screen navigate to: >...
Page 42 Loading paper and specialty media If the paper is longer than letter‑size paper, then squeeze and then slide the length guide at the back of the tray to extend it. Squeeze, and then slide the length guide tab to the correct position for the size of the paper being loaded. Note: Use the paper size indicators on the bottom of the tray to help position the guide.
Page 43 Loading paper and specialty media Squeeze, and then slide the width guide tab to the correct position for the size of the paper being loaded. Note: Use the paper size indicators on the bottom of the tray to help position the guides. Flex the sheets back and forth to loosen them, and then fan them.
Page 44: Loading The 650-Sheet Duo Tray
Loading paper and specialty media Load the paper stack with the recommended printable side faceup. Place the paper guides securely against the edges of the paper. Insert the tray. From the printer control panel, set the paper size and paper type in the Paper menu to match the paper loaded in the tray.
Page 45: Loading The Multipurpose Feeder
Loading paper and specialty media Length guide tab Paper size indicator Width guide tab Loading the multipurpose feeder Push the multipurpose feeder latch to the left.
Page 46 Loading paper and specialty media Open the multipurpose feeder. Pull the multipurpose feeder extender. Note: Guide the extender gently so that the multipurpose feeder is fully extended and open. Prepare the paper for loading. • Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper.
Page 47 Loading paper and specialty media Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. These envelopes may severely damage the printer. Locate the maximum paper ﬁll indicator and tab. Note: Make sure the paper or specialty media is below the maximum paper ﬁll indicator located on the paper guides.
Page 48: Loading The Manual Feeder
Loading paper and specialty media • Load envelopes with the ﬂap side up and against the right side of the paper guide. Notes: • Do not load or close the multipurpose feeder while a job is printing. • Load only one size and type of paper at a time. •...
Page 49: Linking And Unlinking Trays
Loading paper and specialty media • Load envelope with the ﬂap side up and against the right side of the paper guide. Feed paper into the manual feeder only to the point where its leading edge can contact the paper guides. Note: To achieve the best possible print quality, use only high‑quality media designed for laser printers.
Page 50: Creating A Custom Name For A Paper Type
Loading paper and specialty media • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings > Paper Menu. Change the tray settings to specify the paper size and type for the tray. •...
Page 51 Loading paper and specialty media Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings >...
Page 52: Paper And Specialty Media Guide
The printer may print at a reduced speed to prevent damage to the fuser. • For more information on card stock and labels, see the Card Stock & Label Guide at http://support.lexmark.com. Using specialty media Tips on using letterhead •...
Page 53 Paper and specialty media guide Source Printing Printable Paper side orientation Trays Two‑sided Facedown Load the sheet with the bottom edge entering the printer ﬁrst. Manual feeder One‑sided Facedown Load the sheet with the top edge entering the printer ﬁrst. Manual feeder Two‑sided Faceup...
Page 54: Tips On Using Transparencies
Paper and specialty media guide Source Printing Printable Paper side orientation Multipurpose feeder Two‑sided Faceup Load the sheet with the bottom edge entering the printer ﬁrst. Note: Check with the manufacturer or vendor to determine whether or not the preprinted letterhead is acceptable for laser printers.
Page 55: Paper Guidelines
Print samples on labels being considered for use before buying large quantities. • For more information on label printing, characteristics, and design, see the Card Stock & Label Guide at http://support.lexmark.com. • Use labels designed speciﬁcally for laser printers. •...
Page 56: Unacceptable Paper
Paper and specialty media guide Weight The printer trays can automatically feed paper weights up to 176‑g/m (47‑lb) bond grain long paper. The multipurpose feeder can automatically feed paper weights up to 176‑g/m (47‑lb) bond grain long paper. Paper lighter than 60 g/m (16 lb) might not be stiff enough to feed properly, causing jams.
Page 57: Selecting Paper
Lexmark consistently tests its printers with recycled paper (20–100% post-consumer waste) and a variety of test paper from around the world, using chamber tests for different temperature and humidity conditions. Lexmark has found no reason to discourage the use of today's recycled office papers, but generally the following property guidelines apply to recycled paper.
Page 58: Supported Paper Sizes, Types, And Weights
Paper and specialty media guide Note: Some much smoother papers (such as premium 24 lb laser papers, 50–90 Sheffield units) and much rougher papers (such as premium cotton papers, 200–300 Sheffield units) have been engineered to work very well in laser printers, despite surface texture. Before using these types of paper, consult your paper supplier.
Page 59 Paper and specialty media guide Paper size and Standard Manual 650‑sheet duo tray 550‑sheet Duplex dimension 250‑sheet tray feeder tray mode 550‑sheet tray Multipurpose feeder 210 x 297 mm (8.3 x 11.7 in.) 148 x 210 mm (5.83 x 8.3 in.) 105 x 148 mm (4.1 x 5.8 in.) JIS B5...
Page 60 Paper and specialty media guide Paper size and Standard Manual 650‑sheet duo tray 550‑sheet Duplex dimension 250‑sheet tray feeder tray mode 550‑sheet tray Multipurpose feeder Universal 76 x 127 mm (3 x 5 in.) to 216 x 356 mm (8.5 x 14 in.) Universal 148 x 210 mm (5.8 x 8.3 in) to 216 x 356 mm...
Page 61: Supported Paper Types And Weights
Paper and specialty media guide Supported paper types and weights Notes: • Your printer model may have a 650‑sheet duo tray, which consists of a 550‑sheet tray and an integrated 100‑sheet multipurpose feeder. The 550‑sheet tray of the 650‑sheet duo tray supports the same paper as the 550‑sheet tray.
Page 62: Printing
Printing Printing Printing forms and documents Printing forms From the home screen, navigate to: Forms and Favorites > select form > Print If necessary, conﬁgure the print settings. Send the print job. Printing from a computer Note: For labels, card stock, and envelopes, set the paper size and type in the printer before sending the print job.
Page 63: Using Max Speed And Max Yield
Printing Using the printer control panel From the home screen, navigate to: > Settings > Print Settings > Quality Menu > Toner Darkness Adjust the setting, and then touch Using Max Speed and Max Yield Max Speed and Max Yield let you choose between a faster print speed or a higher toner yield. Max Yield is the factory default setting.
Page 64: Printing From A Flash Drive
Printing Printing from a ﬂash drive Printing from a ﬂash drive Notes: • Before printing an encrypted PDF ﬁle, you will be prompted to type the ﬁle password from the printer control panel. • You cannot print ﬁles for which you do not have printing permissions. Insert a ﬂash drive into the USB port.
Page 65: Printing From A Mobile Device
Printing Touch the arrows to specify the number of copies for printing, and then touch Print. Notes: • Do not remove the ﬂash drive from the USB port until the document has ﬁnished printing. • If you leave the ﬂash drive in the printer after leaving the initial USB menu screen, then touch Held Jobs on the home screen to print ﬁles from the ﬂash drive.
Page 66 Printing from a mobile device using Lexmark Mobile Print Lexmark Mobile Print allows you to send documents and images directly to a supported Lexmark printer. Open the document, and then send or share the document to Lexmark Mobile Print. Note: Some third‑party applications may not support the send or share feature. For more information, see the documentation that came with the application.
Page 67: Printing Conﬁdential And Other Held Jobs
Printing Printing conﬁdential and other held jobs Storing print jobs in the printer From the home screen, navigate to: > Security > Conﬁdential Print > select a print job type Max Invalid PIN Limit the number of times an invalid PIN can be entered. Note: When the limit is reached, the print jobs for that user name and PIN are deleted.
Page 68: Printing Information Pages
Printing From the printer home screen, touch Held Jobs. Send the print job. Printing information pages Printing a font sample list From the home screen, navigate to: > Reports > Print Fonts Touch PCL Fonts or PostScript Fonts. Printing a directory list A directory list shows the resources stored in a ﬂash memory or on the printer hard disk.
Page 69: Understanding The Printer Menus
Understanding the printer menus Understanding the printer menus Menus list Note: Some menus are available only in some printer models. Supplies Paper Menu Reports Network/Ports Cyan Cartridge Default Source Menu Settings Page Active NIC Magenta Cartridge Paper Size/Type Device Statistics Standard Network or Network [x] Yellow Cartridge Network Setup Page...
Page 70: Paper Menu
Understanding the printer menus Waste Toner Bottle View the status of the waste toner bottle. Near Full Replace Missing Imaging Kit View the status of the imaging kit. Replace Black Imaging Kit Replace Color Imaging Kit Maintenance Kit View the status of the maintenance kit. Replace Paper menu Default Source menu...
Page 71 Understanding the printer menus Tray [x] Type Specify the type of the paper loaded in each tray. Plain Paper Notes: Card Stock • Plain Paper is the factory default setting for Tray 1. Transparency Custom Type [x] is the factory default setting for all other trays. Recycled •...
Page 72 Understanding the printer menus Multipurpose Feeder Type Specify the type of the paper loaded in the multipurpose feeder. Plain Paper Notes: Card Stock • Custom [x] is the factory default setting. Transparency • From the Paper menu, set Conﬁgure MP to Cassette in order for Recycled Multipurpose Feeder Type to appear as a menu.
Page 73: Substitute Size Menu
Understanding the printer menus Manual Envelope Size Specify the size of the envelope being manually loaded. 7 3/4 Envelope Note: 10 Envelope is the U.S. factory default setting. DL Envelope is the 9 Envelope international factory default setting. 10 Envelope DL Envelope C5 Envelope B5 Envelope...
Page 74: Paper Texture Menu
Understanding the printer menus Paper Texture menu Plain Texture Specify the relative texture of the plain paper loaded. Smooth Note: Normal is the factory default setting. Normal Rough Card Stock Texture Specify the relative texture of the card stock loaded. Smooth Notes: Normal...
Page 75: Paper Weight Menu
Understanding the printer menus Preprinted Texture Specify the relative texture of the preprinted paper loaded. Smooth Note: Normal is the factory default setting. Normal Rough Colored Texture Specify the relative texture of the colored paper loaded. Smooth Note: Normal is the factory default setting. Normal Rough Light Texture...
Page 76 Understanding the printer menus Recycled Weight Specify the relative weight of the recycled paper loaded. Light Note: Normal is the factory default setting. Normal Heavy Glossy Weight Specify the relative weight of the glossy paper loaded. Light Note: Normal is the factory default setting. Normal Heavy Heavy Glossy Weight...
Page 77: Paper Loading Menu
Understanding the printer menus Heavy Weight Specify that the relative weight of the paper loaded is heavy. Heavy Rough/Cotton Weight Specify the relative weight of the rough or cotton paper loaded. Light Note: Normal is the factory default setting. Normal Heavy Custom [x] Weight Specify the relative weight of the custom paper loaded.
Page 78: Custom Types Menu
Understanding the printer menus Colored Loading Determine and set two‑sided printing for all print jobs that specify Colored as the paper type. Duplex Light Loading Determine and set two‑sided printing for all print jobs that specify Light as the paper type. Duplex Heavy Loading Determine and set two‑sided printing for all print jobs that specify...
Page 79: Reports Menu
Understanding the printer menus Custom Names menu Custom Name [x] Specify a custom name for a paper type. This name replaces Custom Type [x] in the printer menus. Universal Setup menu Units of Measure Identify the units of measure. Inches Notes: Millimeters •...
Page 80: Network/Ports Menu
Understanding the printer menus Network [x] Setup Page Print a report containing information about the network settings of the printer. Note: This menu item appears only in network printers or printers connected to print servers, and when there is more than one network option installed.
Page 81 Understanding the printer menus Energy Efficient Ethernet Reduce power consumption when the printer receives no data from the Ethernet network. Enable Disable Note: Enable is the factory default setting. PCL SmartSwitch Set the printer to automatically switch to PCL emulation when a print job requires it, regardless of the default printer language.
Page 82: Network Card Menu
Understanding the printer menus Mac Binary PS Set the printer to process Macintosh binary PostScript print jobs. Note: Auto is the factory default setting. Auto Standard Network Setup OR Show and set the printer network settings. Network [x] Setup Note: The Wireless menu appears only when the printer is connected to a Reports wireless network.
Page 83 Understanding the printer menus Job Timeout Set the amount of time it takes for a network print job to be canceled. 0, 10–225 seconds Notes: • 90 seconds is the factory default setting. • A setting value of 0 disables the timeout. •...
Page 84: Ipv6 Menu
Understanding the printer menus Enable HTTP Server Enable the built-in Web server (Embedded Web Server). When enabled, the printer can be monitored and managed remotely using a Web browser. Note: Yes is the factory default setting. WINS Server Address View or change the current WINS server address. Enable DDNS View or change the current DDNS setting.
Page 85: Appletalk Menu
Understanding the printer menus To access the menu, navigate to: Network/Ports > Network [x] > Network [x] Setup > Wireless Wi‑Fi Protected Setup Establish a wireless network and enable network security. Start Push Button Method Notes: Start PIN Method • Start Push Button Method connects the printer to a wireless network when buttons on both the printer and the access point (wireless router) are pressed within a given period of time.
Page 86: Standard Usb Menu
Understanding the printer menus View Address Show the assigned AppleTalk address. Note: The address can be changed only from the Embedded Web Server. Set Zone Provide a list of AppleTalk zones available on the network. [list of zones available on the Note: The factory default setting is the default zone for the network.
Page 87 Understanding the printer menus USB Buffer Set the size of the USB input buffer. Disabled Notes: Auto • Auto is the factory default setting. 3K to [maximum size allowed] • Disabled turns off job buffering. Any jobs already buffered on the printer hard disk are printed before normal processing resumes.
Page 88: Smtp Setup Menu
Understanding the printer menus SMTP Setup menu Primary SMTP Gateway Specify SMTP server gateway and port information. Note: 25 is the default SMTP gateway port. Primary SMTP Gateway Port Secondary SMTP Gateway Secondary SMTP Gateway Port SMTP Timeout Specify the amount of time in seconds before the server stops trying to send an e‑mail.
Page 89: Security Menu
Understanding the printer menus Security menu Miscellaneous Security Settings menu Login Restrictions Limit the number and time frames of failed login attempts from the printer control panel before all users are locked out. Login failures Failure time frame Notes: Lockout time •...
Page 90 Understanding the printer menus Repeat Job Expiration Set a time limit on how long the printer stores print jobs. 1 hour 4 hours 24 hours 1 week Verify Job Expiration Set a time limit on how long the printer stores print jobs needing veriﬁcation. 1 hour 4 hours 24 hours...
Page 91: Security Audit Log Menu
Understanding the printer menus Security Audit Log menu Export Log Let an authorized user export the audit log. Notes: • To export the audit log from the printer control panel, attach a ﬂash drive to the printer. • The audit log can be downloaded from the Embedded Web Server and saved on a computer.
Page 92: Settings Menu
Understanding the printer menus Settings menu Setup menu Printer Language Set the default printer language. PCL Emulation Notes: PS Emulation • PS Emulation is the factory default setting. PS Emulation uses a PS interpreter for processing print jobs. • PCL Emulation uses a PCL interpreter for processing print jobs.
Page 93 Understanding the printer menus Black Only Mode Set the printer to print text and graphics using only the black toner cartridge. Notes: • Off is the factory default setting. • The setting value does not affect the ability of the printer to generate color output from ﬂash drive print jobs.
Page 94: General Settings Menu
Understanding the printer menus General Settings menu Display Language Set the language of the text that appears on the display. English Note: Not all languages are available for all models. You may Francais need to install special hardware for some languages. Deutsch Italiano Espanol...
Page 95 Understanding the printer menus Keyboard Specify a language and custom key information for the keyboard on the display. Keyboard Type English Francais Francais Canadien Deutsch Italiano Espanol Greek Dansk Norsk Nederlands Svenska Suomi Portuguese Russian Polski Swiss German Swiss French Korean Magyar Turkce...
Page 96 Understanding the printer menus Displayed Information Specify the display information on the upper corners of the home screen. Left Side Select from the following options: Right Side None IP Address Hostname Contact Name Location Date/Time mDNS/DDNS Service Name Zero Conﬁguration Name Custom Text [x] Model Name Notes:...
Page 97 Understanding the printer menus Displayed Information (continued) Customize the displayed information for certain menus. Paper Jam Select from the following options: Load Paper Display Service Errors Message to display Default Alternate Default [text entry] Alternate [text entry] Notes: • No is the factory default setting for Display. •...
Page 98 Understanding the printer menus Show Bookmarks Specify whether to display bookmarks from the Held Jobs area. Note: Yes is the factory default setting. Web Page Refresh Rate Specify the number of seconds between Embedded Web Server refreshes. 30–300 Note: 120 is the factory default setting. Contact Name Specify a contact name for the printer.
Page 99 Understanding the printer menus Timeouts Set the time before the printer enters Hibernate mode. Hibernate Timeout Note: 3 days is the factory default setting. Disabled 20 minutes 1 hour 2 hours 3 hours 6 hours 1 day 2 days 3 days 1 week 2 weeks 1 month...
Page 100 Set the headphones volume. Headphone Volume Note: 5 is the factory default setting. 1–10 Information Sent to Lexmark Send anonymous device usage information to Lexmark. Supplies and Page Usage (Anonymous) Note: The default value depends on what you selected during the initial setup.
Page 101: Flash Drive Menu
Understanding the printer menus Press Sleep Button Determine how the printer, while in idle state, reacts to a short press of the Sleep button. Do Nothing Sleep Note: Sleep is the factory default setting. Hibernate Press and Hold Sleep Button Determine how the printer, while in idle state, reacts to a long press of the Sleep button.
Page 102 Understanding the printer menus Duplex Binding Deﬁne binding for duplexed pages in relation to paper orientation. Long Edge Notes: Short Edge • Long Edge is the factory default setting. Long Edge assumes binding along the long edge of the page (left edge for portrait and top edge for landscape).
Page 103: Print Settings
Understanding the printer menus Separator Sheets Specify whether blank separator sheets are inserted. Notes: Between Copies • Off is the factory default setting. Between Jobs • Between Copies inserts a blank sheet between each copy of a print job Between Pages when Collate is set to “(1,2,3) (1,2,3).”...
Page 104 Understanding the printer menus Blank Pages Specify whether blank pages are inserted in a print job. Do Not Print Note: Do Not Print is the factory default setting. Print Collate Stack the pages of a print job in sequence when printing multiple copies. (1,1,1) (2,2,2) Note: “(1,2,3) (1,2,3)”...
Page 105: Quality Menu
Understanding the printer menus Quality menu Print Mode Specify whether images are printed in black and white or in color. Color Notes: Black Only • Color is the factory default setting. • The printer driver is capable of overriding this setting. Color Correction Adjust the color output on the printed page.
Page 106 Understanding the printer menus RGB Brightness Adjust the printed output either by lightening or darkening it. You can conserve ‑6 to 6 toner by lightening the output. Note: 0 is the factory default setting. RGB Contrast Adjust the contrast of printed objects. 0–5 Note: 0 is the factory default setting.
Page 107 Understanding the printer menus Manual Color Customize the RGB color conversions. RGB Image Select from the following options: RGB Text Vivid RGB Graphics sRGB Display Display—True Black sRGB Vivid Notes: • sRGB Display is the factory default setting for RGB Image. This applies a color conversion table to an output that matches the colors displayed on a computer monitor.
Page 108: Job Accounting Menu
Understanding the printer menus Job Accounting menu Note: This menu item appears only when a printer hard disk is installed. Make sure that the hard disk is not read/write‑ or write‑protected. Job Accounting Log Set if the printer creates a log of the print jobs it receives. Note: Off is the factory default setting.
Page 109: Utilities Menu
Understanding the printer menus URL to Post Logs Set where the printer posts job accounting logs. E‑mail to Send Logs Specify the e‑mail address to which the device sends job accounting logs. Log File Preﬁx Specify the preﬁx you want for the log ﬁle name. Note: The current host name deﬁned in the TCP/IP menu is used as the default log ﬁle preﬁx.
Page 110: Xps Menu
Understanding the printer menus Coverage Estimator Provide an estimate of the percentage coverage of toner on a page. The estimate is printed on a separate page at the end of each print job. Note: Off is the factory default setting. XPS menu Print Error Pages Print a page containing information on errors, including XML markup errors.
Page 111: Pcl Emul Menu
Understanding the printer menus Image Smoothing Enhance the contrast and sharpness of low‑resolution images and smoothen their color transitions. Notes: • Off is the factory default setting. • Image Smoothing has no effect on images that are 300 dpi or higher in resolution.
Page 112 Understanding the printer menus PCL Emulation Settings Specify the orientation of text and graphics on a page. Orientation Notes: Portrait • Portrait is the factory default setting. It prints text and graphics Landscape parallel to the short edge of the page. •...
Page 113 Understanding the printer menus Tray Renumber Conﬁgure the printer to work with printer software or programs that use different source assignments for trays and feeders. Assign Multipurpose Feeder Notes: None • “Off” is the factory default setting. 0–199 • “None” ignores the Select Paper Feed command. This option Assign Tray [x] appears only when it is selected by the PCL 5e interpreter.
Page 114: Html Menu
Understanding the printer menus HTML menu Font Name Joanna MT Set the default font for HTML documents. Albertus MT Letter Gothic Note: The Times font is used in HTML documents that do Antique Olive Lubalin Graph not specify a font. Apple Chancery Marigold Arial MT...
Page 115: Help Menu
The Help menu consists of a series of Help pages that are stored in the printer as PDFs. They contain information about using the printer and performing printing tasks. English, French, German, and Spanish translations are stored in the printer. Other translations are available at http://support.lexmark.com. Menu item Description...
Page 116 Understanding the printer menus Menu item Description Supplies Guide Provides part numbers for ordering supplies Moving Guide Provides instructions for safely moving the printer Connection Guide Provides information about connecting the printer locally (USB) or to a network Print Defects Guide Provides information about resolving print defects...
Page 117: Saving Money And The Environment
Saving money and the environment Saving money and the environment Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impact on the environment. We design with the environment in mind, engineer our packaging to reduce materials, and provide collection and recycling programs.
Page 118: Reducing Printer Noise
Saving money and the environment • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings > General Settings > Eco‑Mode > select a setting Use the factory default settings for all settings associated with Eco‑Mode. Off supports the performance speciﬁcations of the printer.
Page 119: Adjusting Sleep Mode
Saving money and the environment Adjusting Sleep mode From the home screen, navigate to: > Settings > General Settings > Timeouts > Sleep Mode In the Sleep Mode ﬁeld, select the number of minutes the printer is idle before it enters Sleep mode. Apply the changes.
Page 120: Using Schedule Power Modes
Saving money and the environment Using the printer control panel From the printer control panel, navigate to: > Settings > General Settings > Timeouts > Hibernate Timeout Select the amount of time the printer waits after a print job is processed before it enters Hibernate mode. Touch Using Schedule Power Modes Schedule Power Modes lets you schedule when the printer goes into a reduced power state or into the Ready...
Page 121: Recycling
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle the box.
Page 122 Saving money and the environment To return Lexmark cartridges for reuse or recycling, do the following: Go to www.lexmark.com/recycle. Select the product that you want to recycle.
Page 123: Securing The Printer
Securing the printer Securing the printer Using the security lock feature The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data.
Page 124: Erasing Volatile Memory
Securing the printer • The printer is being moved to a different department or location. • The printer is being serviced by someone from outside your organization. • The printer is being removed from your premises for service. • The printer is being sold to another organization. Disposing of a printer hard disk Note: Some printer models may not have a printer hard disk installed.
Page 125: Erasing Printer Hard Disk Memory
You can also see the Embedded Web Server — Security: Administrator’s Guide for additional information: Go to www.lexmark.com, and then navigate to Support & Downloads > select your printer. Click the Manuals tab, and then select Embedded Web Server — Security: Administrator’s Guide.
Page 126: Conﬁguring Printer Hard Disk Encryption
Securing the printer Conﬁguring printer hard disk encryption Enable hard disk encryption to prevent loss of sensitive data in the event the printer or its hard disk is stolen. Note: Some printer models may not have a printer hard disk installed. Using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address ﬁeld.
Page 127: Maintaining The Printer
Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance periodically, or to replace parts and supplies, may cause damage to your printer. Cleaning the printer Cleaning the printer CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
Page 128: Estimated Number Of Remaining Pages
Damage caused by the use of third-party supplies or parts is not covered by the warranty. All life indicators are designed to function with Lexmark supplies and parts, and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the intended life may damage your Lexmark printer or its associated components.
Page 129 70C8XM0 70C8XM0 70C8XM0 70C8XM0 Yellow 70C1XY0 70C2XY0 70C8XY0 70C8XY0 70C8XY0 70C8XY0 For more information on countries located in each region, go to www.lexmark.com/regions. CS510 Regular toner cartridges Item Worldwide High yield regular toner cartridges Black 70C0H10 Cyan 70C0H20 Magenta 70C0H30...
Page 130: Ordering Imaging Kits
71B5HY0 71B6HY0 Extra high yield return program toner cartridges Black 71B1XK0 71B2XK0 71B3XK0 71B4XK0 71B5XK0 71B6XK0 For more information on countries located in each region, go to www.lexmark.com/regions. CS517 Regular toner cartridges Item Worldwide Black 71B0X10 Cyan 71B0H20 Magenta 71B0H30...
Page 131: Storing Supplies
Maintaining the printer Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them. Do not expose supplies to: • Direct sunlight • Temperatures above 35°C (95°F) •...
Page 132 Maintaining the printer CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Open the top door. Remove the right side cover.
Page 133 Maintaining the printer Remove the waste toner bottle. Pack the used waste toner bottle. For more information, see “Recycling Lexmark products” on page 121. Insert the replacement waste toner bottle.
Page 134: Replacing A Black And Color Imaging Kit
Maintaining the printer Insert the right side cover. Close the top door. Close the front door. Replacing a black and color imaging kit Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 135 Maintaining the printer Open the top door. Remove the toner cartridges. Remove the right side cover.
Page 136 Maintaining the printer Remove the waste toner bottle. Lift the blue levers on the imaging kit, and then pull the imaging kit until it stops. Press down the blue lever, and then grasp the green handles on the sides to pull out the imaging kit.
Page 137 Black imaging kit includes the imaging kit and the black developer unit. Pack the used imaging kit. For more information, see “Recycling Lexmark products” on page 121. Note: When replacing the black imaging kit, save the cyan, magenta, and yellow developer units. Dispose only the black developer unit.
Page 138 Maintaining the printer Remove the red packing strip and the attached fabric from the developer units. Insert the yellow, cyan, magenta, and black developer units into the matching color slots. Remove the red packing strip from the imaging kit. Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging kit. Doing so may affect the quality of future print jobs.
Page 139 Maintaining the printer Align, and then insert the imaging kit. Push the blue levers down until the imaging kit is fully seated into place.
Page 140 Maintaining the printer Insert the waste toner bottle. Insert the right side cover.
Page 141: Replacing Toner Cartridges
Close the top door. Close the front door. Replacing toner cartridges Warning—Potential Damage: Damage caused by use of a non‑Lexmark toner cartridge is not covered under warranty. Note: Reduced print quality may result from using non‑Lexmark toner cartridges. Slide the release latch on the right side of the printer, and then open the top door.
Page 142 Maintaining the printer Remove the toner cartridge by lifting the handle, and then gently pulling it away from the imaging kit. Unpack the new toner cartridge, and then remove its packaging.
Page 143: Replacing A Developer Unit
Close the top door. Seal the used toner cartridge in the bag that the replacement toner cartridge came in before disposing. For more information, see “Recycling Lexmark products” on page 121. Replacing a developer unit Replace the developer unit when a print quality defect occurs or when damage occurs to the printer.
Page 144 Maintaining the printer Open the top door. Remove the toner cartridges.
Page 145 Maintaining the printer Remove the right side cover. Remove the waste toner bottle. Lift the blue levers on the imaging kit, and then pull the imaging kit until it stops.
Page 146 Maintaining the printer Press down the blue lever, and then grasp the green handles on the sides to pull out the imaging kit. Warning—Potential Damage: Do not touch the underside of the imaging kit. This could damage the imaging kit. Remove the used developer unit.
Page 147 Maintaining the printer Remove the red shipping cover from the developer unit. Insert the developer unit. Align, and then insert the imaging kit.
Page 148 Maintaining the printer Push the blue levers down until the imaging kit is fully seated into place. Insert the waste toner bottle.
Page 149: Moving The Printer
Close the front door. Pack the used developer unit in the bag that the replacement developer unit came in before disposing. For more information, see “Recycling Lexmark products” on page 121. Moving the printer Moving the printer to another location CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or...
Page 150: Shipping The Printer
Maintaining the printer CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, use only the power cord provided with this product or the manufacturer's authorized replacement. CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal injury or printer damage: •...
Page 151: Managing The Printer
This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server — Security: Administrator's Guide on the Lexmark support Web site at http://support.lexmark.com.
Page 152: Conﬁguring Supply Notiﬁcations From The Embedded Web Server
Managing the printer • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Reports, and then click the type of report you want to view. Conﬁguring supply notiﬁcations from the Embedded Web Server You can determine how you would like to be notiﬁed when supplies run nearly low, low, very low, or reach their end‑of‑life by setting the selectable alerts.
Page 153: Copying Printer Settings To Other Printers
Managing the printer Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings tab >...
Page 154 Managing the printer > Settings > General Settings > Factory Defaults > Restore Now >...
Page 155: Clearing Jams
Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies ﬂat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. •...
Page 156: Identifying Jam Locations
Clearing jams • Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes. • Push the tray ﬁrmly into the printer after loading paper. Use recommended paper • Use only recommended paper or specialty media. •...
Page 157: Paper Jam In The Standard Bin
Clearing jams Jam location Manual feeder Multipurpose feeder Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed. Paper jam in the front door Paper jam in the fuser Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot.
Page 158 Clearing jams • Below the fuser • In the fuser access door Close the front door.
Page 159: Paper Jam In Trays
Clearing jams Paper jam in the duplex unit Open the front door. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the front door. Paper jam in trays Pull out the tray.
Page 160: Paper Jam In The Manual Feeder
Clearing jams Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. Paper jam in the manual feeder Remove the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray.
Page 161: Paper Jam In The Multipurpose Feeder
Clearing jams Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Flex, fan, and align the paper edges before loading. Reload paper.
Page 162: Troubleshooting
Troubleshooting Troubleshooting Understanding the printer messages Adjusting color Wait for the process to complete. Change [paper source] to [custom type name] Try one or more of the following: • Load the correct size and type of paper in the tray, and then select Finished changing paper on the printer control panel to clear the message and continue printing.
Page 163 Troubleshooting [Color] cartridge low [88.xy] You may need to order a toner cartridge. If necessary, select Continue to clear the message and continue printing. For non‑touch‑screen printer models, press to conﬁrm. [Color] cartridge nearly low [88.xy] If necessary, select Continue on the printer control panel to clear the message and continue printing. For non‑touch‑screen printer models, press to conﬁrm.
Page 164 Troubleshooting Complex page, some data may not have printed [39] Try one or more of the following: • From the printer control panel, select Continue to ignore the message and continue printing. For non‑touch‑screen printer models, press to conﬁrm. • Cancel the current print job.
Page 165 Troubleshooting Incorrect paper size, open [paper source] [34] Note: The paper source can be a tray or a feeder. Try one or more of the following: • Load the correct size of paper in the paper source. • From the printer control panel, select Continue to clear the message and print using a different paper source.
Page 166 Troubleshooting Load [paper source] with [custom type name] Try one or more of the following: • Load the tray or feeder with the correct size and type of paper. • To use the tray with the correct paper size or type, select Finished loading paper on the printer control panel.
Page 167 • Cancel the current job. Maintenance kit low [80.xy] You may need to order a maintenance kit. For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact customer support, and then report the message. If necessary, select Continue to clear the message and continue printing. For non‑touch‑screen printer models, press to conﬁrm.
Page 168 Maintenance kit very low [80.xy] You may need to replace the maintenance kit very soon. For more information, go to the Lexmark support Web site at http://support.lexmark.com or contact customer support, and then report the message.
Page 169 Troubleshooting All life indicators are designed to function with Lexmark supplies and parts, and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the intended life may damage your Lexmark printer or its associated components.
Page 170: Remove Paper From Standard Output Bin
Note: If you do not have a replacement imaging kit, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace defective [color] cartridge [31.xy] Replace the defective toner cartridge to clear the message. For more information, see the instruction sheet that came with the supply.
Page 171 Remove the toner cartridge, and then install a supported one to clear the message and continue printing. For more information, see the instruction sheet that came with the supply. The following error codes indicate that a non‑genuine Lexmark toner cartridge is installed: 32.13 32.16...
Page 172: Restore Held Jobs
• Turn off the printer and then turn it back on. • Update the network ﬁrmware in the printer or print server. For more information, visit the Lexmark support Web site at http://support.lexmark.com. Standard USB port disabled [56] From the printer control panel, select Continue to clear the message. For non‑touch‑screen printer models, press to conﬁrm.
Page 173: Supply Needed To Complete Job
Troubleshooting Notes: • The printer discards any data received through the USB port. • Make sure the USB Buffer menu is not set to Disabled. Supply needed to complete job Try one or more of the following: • From the printer control panel, touch Prompt for supplies to view all error messages that indicate what supplies are needed to continue processing the current job.
Page 174: Solving Printer Problems
Troubleshooting Waste toner bottle nearly full [82.xy] You may need to order a waste toner bottle. If necessary, select Continue on the printer control panel to clear the message and continue printing. For non‑touch‑screen printer models, press to conﬁrm. Solving printer problems Basic printer problems The printer is not responding Action...
Page 175 Troubleshooting Action Step 6 Turn on the switch or Go to step 7. reset the breaker. Make sure the electrical outlet is not turned off by a switch or breaker. Is the electrical outlet turned off by a switch or breaker? Step 7 Connect the printer Go to step 8.
Page 176: Hardware And Internal Option Problems
Troubleshooting Printer display is blank Action Step 1 The problem is Go to step 2. solved. Press the Sleep button on the printer control panel. Does Ready appear on the printer display? Step 2 The problem is Turn off the printer, solved.
Page 177 Troubleshooting Cannot detect internal option Action Step 1 The problem is Go to step 2. solved. Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. Does the internal option operate correctly? Step 2 Go to step 3.
Page 178 Troubleshooting Tray problems Action Step 1 The problem is Go to step 2. solved. Pull out the tray, and then do one or more of the following: • Check for paper jams or misfeeds. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray.
Page 179: Paper Feed Problems
Troubleshooting Paper feed problems Jammed pages are not reprinted Action The problem is Contact customer Turn on jam recovery. solved. support. From the printer control panel, navigate to: Settings > General Settings > Print Recovery > Jam Recovery Select On or Auto. Depending on your printer model, press or touch Submit.
Page 180: Solving Home Screen Application Problems
Troubleshooting Action Step 3 Contact customer The problem is support. solved. Review the tips on avoiding jams. For more information, see “Avoiding jams” on page 155. Follow the recommendations, and then resend the print job. Do paper jams still occur frequently? Paper jam message remains after jam is cleared Action Contact...
Page 181: Solving Print Problems
Troubleshooting Action Step 2 The problem is Contact customer solved. support. Resolve the error. Is the application working now? Solving print problems Printing problems Incorrect characters print Action Step 1 Deactivate Hex Go to step 2. Trace mode. Make sure the printer is not in Hex Trace mode. Note: If Ready Hex appears on the printer display, then turn off the printer, and then turn it back on to deactivate Hex Trace mode.
Page 182: Large Jobs Do Not Collate
Troubleshooting Action Step 3 The problem is Go to step 4. solved. Depending on your operating system, open Printing Preferences or the Print dialog, and then specify the paper type. Resend the print job. Did the job print from the correct tray or on the correct paper? Step 4 The problem is Contact...
Page 183: Printing Slows Down
Troubleshooting Error message about reading the ﬂash drive appears Action Step 1 Go to step 2. Insert the ﬂash drive into the front USB Check if the ﬂash drive is inserted into the front USB port. port. Note: The ﬂash drive will not work if it is inserted into the rear USB port.
Page 184: Print Jobs Do Not Print
The problem is Contact customer solved. support. Remove, and then reinstall the printer software. For more information, see “Installing the printer software” on page Note: The printer software is available at http://support.lexmark.com. Resend the print job. Do the jobs print?
Page 185: Print Job Takes Longer Than Expected
Troubleshooting Print job takes longer than expected Action Step 1 The problem is Go to step 2. solved. Change the environmental settings of the printer. From the printer control panel, navigate to: Settings > General Settings Select Eco‑Mode or Quiet Mode, and then select Off. Note: Disabling Eco-Mode or Quiet Mode may increase the consumption of energy or supplies, or both.
Page 186: Tray Linking Does Not Work
Troubleshooting Action The problem is Check if the distance between the defects is equal to one of Check if the solved. the following: distance between the • 25.1 mm (0.98 in.) defects is equal • 29.8 mm (1.17 in.) to one of the •...
Page 187: Unexpected Page Breaks Occur
Troubleshooting Action Step 2 The problem is Contact customer solved. support. From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the trays to be linked. Note: The paper size and type must match for trays to be linked.
Page 188: Print Quality Problems
Troubleshooting Print quality problems Characters have jagged or uneven edges Action Step 1 Go to step 2. Select a font that is supported by the Print a font sample list to check if the fonts you are using are printer. supported by the printer.
Page 189: Gray Background On Prints
Troubleshooting Action Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper size and type in the • Paper menu to match the paper loaded in the tray. From the printer control panel, change the Does the paper size match the paper loaded in the tray?
Page 190: Horizontal Voids Appear On Prints
Troubleshooting Action Step 1 The problem is Go to step 2. solved. Reduce the toner darkness. From the Quality menu on the printer control panel, reduce the toner density. Note: 4 is the factory default setting. Resend the print job. Did the gray background disappear? Step 2 The problem is...
Page 191: Incorrect Margins On Prints
Troubleshooting Action Step 3 Go to step 4. The problem is solved. Remove, and then reinstall the imaging kit. Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the underside of the imaging kit.
Page 192: Paper Curl
Troubleshooting Action Step 3 The problem is Contact customer solved. support. Depending on your operating system, specify the paper size from Printing Preferences or from the Print dialog. Resend the print job. Are the margins correct? Paper curl Action Step 1 Go to step 2.
Page 193: Print Irregularities
Troubleshooting Print irregularities Leading edge ABCDE ABCDE ABCDE Trailing edge Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the size of the paper loaded in the tray. Resend the print job.
Page 194: Print Is Too Dark
Troubleshooting Action Step 5 Go to step 6. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Do print irregularities still appear? Step 6 Contact...
Page 195: Print Is Too Light
Troubleshooting Action Step 4 Go to step 5. The problem is solved. Depending on your operating system, specify the paper type, texture and weight from Printing Preferences or from the Print dialog. Resend the print job. Is the print still too dark? Step 5 From the printer Go to step 6.
Page 196 Troubleshooting Action Step 2 Go to step 3. The problem is solved. From the Quality menu on the printer control panel, increase the toner darkness. Note: 4 is the factory default setting. Resend the print job. Is the print still too light? Step 3 Go to step 4.
Page 197: Printer Is Printing Blank Pages
Troubleshooting Printer is printing blank pages Action Step 1 Go to step 2. The problem is solved. Check if there is packing material left on the imaging kit. Remove the imaging kit. Check if the packing material is properly removed from the imaging kit.
Page 198: Shadow Images Appear On Prints
Troubleshooting Action Step 1 Go to step 2. The problem is solved. Remove, and then reinstall the imaging kit. Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the underside of the imaging kit.
Page 199 Troubleshooting Action Step 4 Contact customer The problem is support. solved. Replace the imaging kit, and then resend the print job. Do shadow images still appear on prints? Skewed print Action Step 1 Go to step 2. The problem is solved.
Page 200 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the tray or feeder from Printing Preferences or the Print dialog. Resend the print job. Do streaked horizontal lines appear on prints? Step 2 Go to step 3.
Page 201: Streaked Vertical Lines Appear On Prints
Troubleshooting Streaked vertical lines appear on prints Leading edge ABCDE ABCDE ABCDE Trailing edge Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type, texture, and weight from Printing Preferences or from the Print dialog.
Page 202 Troubleshooting Action Step 4 Go to step 5. The problem is solved. Remove, and then reinstall the imaging kit. Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the underside of the imaging kit.
Page 203: Toner Rubs Off
Troubleshooting Action Step 1 The problem is Go to step 2. solved. Remove, and then reinstall the imaging kit. Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the underside of the imaging kit.
Page 204: Uneven Print Density
Troubleshooting Uneven print density Action Replace the imaging kit, and then resend the print job. Contact customer The problem is support. solved. Is the print density uneven? Vertical voids appear on prints Leading edge Trailing edge Action Step 1 Go to step 2. The problem is solved.
Page 205: Color Quality Problems
Troubleshooting Action Step 4 Go to step 5. The problem is solved. Remove, and then reinstall the imaging kit. Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the underside of the imaging kit.
Page 206 Troubleshooting What is manual color correction? When manual color correction is enabled, the printer employs user‑selected color conversion tables to process objects. However, Color Correction must be set to Manual, or no user‑deﬁned color conversion will be implemented. Manual color correction settings are speciﬁc to the type of object being printed (text, graphics, or images), and how the color of the object is speciﬁed in the software program (RGB or CMYK combinations).
Page 207 Troubleshooting By examining Color Samples sets, you can identify the box whose color is the closest to the color you want. The color combination labeled on the box can then be used for modifying the color of the object in a software program.
Page 208: Prints On Color Transparencies Appear Dark When Projected
Troubleshooting Prints on color transparencies appear dark when projected Note: This problem occurs when projecting transparencies with reﬂective overhead projectors. To obtain the highest projected color quality, transmissive overhead projectors are recommended. Action Step 1 Go to step 2. Set the paper type to Transparency.
Page 209: Embedded Web Server Does Not Open
Troubleshooting The print appears tinted Action Adjust the color balance. The problem is Contact customer solved. support. From the Color Balance menu on the printer control panel, increase or decrease the values for cyan, magenta, yellow, and black. Resend the print job. Does the print still appear tinted? Embedded Web Server does not open Action...
Page 210: Contacting Customer Support
Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.
Page 211: Notices
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 212 Notices Trademarks Lexmark, the Lexmark logo, MarkNet, AccuRead, and MarkVision are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries. Google Cloud Print is a trademark of Google Inc. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.
Page 213 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 214: Noise Emission Levels
The WEEE logo signiﬁes speciﬁc recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Page 215: Energy Star
Notices ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certiﬁed to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as conﬁgured when shipped by Lexmark. Temperature information Ambient operating temperature 15.6 to 32.2°C (60 to 90°F)
Page 216: Power Consumption
The product is plugged into an electrical outlet, but the power switch is turned off. The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values.
Page 217: Industry Canada Compliance Statement
Notices Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this product is not used for a speciﬁed period of time, called the Sleep Mode Timeout. Factory default Sleep Mode Timeout for this product (in minutes): By using the conﬁguration menus, the Sleep Mode Timeout can be modiﬁed between 1 minute and 120 minutes.
Page 218 The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 219 —Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
Page 220 As part of your warranty service and/or replacement, Lexmark may update the ﬁrmware in your printer to the latest version. Firmware updates may modify printer settings and cause counterfeit and/or unauthorized products, supplies, parts, materials (such as toners and inks), software, or interfaces to stop working.
Page 221 Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.
Page 222: Index
Index Index color quality troubleshooting avoiding jams 58 Numerics avoiding paper jams 155 color of print and color on 250‑sheet tray computer screen do not loading 41 match 208 550‑sheet tray prints on color transparencies Background and Idle Screen installing 32 appear dark when using 19 loading 41...
Page 223 Index Eco‑Mode 117 Embedded Web Server 152 exporting a conﬁguration Hibernate mode 119 accessing 11, 17 using the Embedded Web Hibernate Timeout 119 administrator settings 151 Server 20 Quiet Mode 118 checking printer status 151 exterior of the printer Schedule Power Modes 120 checking the status of parts 127 cleaning 127 Sleep Mode 119...
Page 224 153 feeder 52 individual settings information menu settings page loading, trays 52 erasing 124 printing 40 Lexmark Mobile Print Insert Tray [x] 165 menus using 66 installing an optional card 27 Active NIC 80 linking trays 49, 50...
Page 225 Index IPv6 84 Non-Lexmark [supply type], see Paper Loading menu 77 Job Accounting 108 User's Guide [33.xy] 168 paper size list 69 non‑volatile memory 123 setting 41 Miscellaneous 89 erasing 124 Paper Size/Type menu 70 Network [x] 80 Not enough free space in ﬂash...
Page 226 Network [x] software error conﬁgurations 10 Change [paper source] to [54] 168 minimum clearances 9 [paper type] [paper size] 162 Non-Lexmark [supply type], see models 10 Close door 162 User's Guide [33.xy] 168 moving 9, 149 Complex page, some data may Not enough free space in ﬂash...
Page 227 Index Reinstall missing or printer options troubleshooting Lexmark products 121 unresponsive [color] cartridge internal option is not toner cartridges 121 [31.xy] 169 detected 177 reducing noise 118 Reload printed pages in Tray memory card 176 Reinstall missing or unresponsive [x] 170 tray problems 178 [color] cartridge [31.xy] 169...
Page 228 117 troubleshooting, color quality selecting a location for the storing 131 color of print and color on printer 9 using genuine Lexmark 128 computer screen do not selecting paper 57 using recycled paper 117 match 208 Set Date/Time menu 91...
Page 229 Index print irregularities 193 using the touch‑screen print is too dark 194 buttons 15 print is too light 195 Utilities menu 109 printer is printing solid black pages 197 repeating print defects 185 verify print jobs 67 shadow images appear on vertical voids appear on prints 198 prints 204...

This manual is also suitable for:

Cs517 Cs517de Cs510dte Cs510de 630 5027

Lexmark CS510 User Manual

Safety Information

Learning about the Printer

Understanding the Printer Control Panel

Setting up and Using the Home Screen Applications

Additional Printer Setup

Loading Paper and Specialty Media

Paper and Specialty Media Guide

Printing

Understanding the Printer Menus

Saving Money and the Environment

Securing the Printer

Maintaining the Printer

Managing the Printer

Clearing Jams

Troubleshooting

Notices

Index

Quick Links

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Summary of Contents for Lexmark CS510