Lightware MMX8x4-HT Series User Manual page 142

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10. Troubleshooting
Symptom Root cause
Not proper audio mode
was set
Audio channel is muted or
volume is too low.
No audio sounds
Signal type was set to DVI Check the properties of the output port
DVI EDID is emulated
Cable connection problem Check the connectors to fit well; check
Connected serial
device cannot be Serial settings are
controlled different
Action Refer to
Audio signal
LW3
Check the audio properties.
LW3
and set to HDMI or Auto.
LW3
Check the EDID and select an
HDMI EDID to emulate.
LW3
RS-232 signal
the wiring of the plugs.
Check the port settings of the matrix
and the connected serial device(s). Pay
attention to link and/or local ports.
LW3
Applied firmware package: v1.2.2b5 | LDC software: v2.2.1
MMX8x4-HT series – User's Manual
Symptom
6.5.2
6.5.3
8.7.1
3.2.2
No LAN
6.7
connection can
be established
8.7
8.8
3.2.2
6.5.3
8.5.21
3.2.3
6.9.2
Action does not
start, although
8.6
condition is
completed.
5.1
6.10.1
8.9
Root cause Action
Ethernet
IP address conflict Change the IP address to a not reserved
one or enable DHCP if DHCP server
exists in the network.
Incorrect IP address is set Restore the factory default settings (with
(direct connect) fix IP).
Event Manager
Too much delay was set. Check the delay setting on the event
Event Editor window. Try it again with
zero delay (do not forget verify with
Apply button).
The event was not Both Condition and Action (and
verified/ enabled. optionally the Delay) need clicking to
verify them. Check if the Event is Enabled
on the Events tab.
142
Refer to
3.2.1
6.12.2
LW2 7.5
LW3 8.16.3
3.2.1
6.12.2
LW2 7.3.12
LW3 8.3.9
6.11
6.11