Troubleshooting; Checking Machine Alerts - SoftBank Whiz Operational Manual

Whiz Operational Manual

14 Troubleshooting

14-1 Checking Machine Alerts

During an autonomous cleaning, if the machine encounters an obstacle and senses danger or if the
battery is low, an alert will be notified on the touch display (see "P48 7-6 Touch Display"). If an alert is
displayed, please follow the instructions on the touch display.
1
Tap the alert appearing at the upper left of the touch display (Fig. 14-1).
2
Follow the instructions on the screen (Fig. 14-2).
■ If the machine stops moving and notifies the operator with an alert at the same location several
times, check the problematic cleaning area, Home Location Code, and cleaning route, and contact
customer support (cc@icerobo.com).
■ If a problem cannot be remedied, contact customer support (cc@icerobo.com).The RIN (the
machine's serial number) is required when inquiring with customer support. The RIN appears on a
sticker located on the inside of the battery door on the machine.
Fig. 14-1
Fig. 14-2
130 / 145