SoftBank Whiz Frequently Asked Questions

Whiz Frequently Asked Questions
Q. How many routes can be saved per Home Location Code?
A. 6 routes can be saved per each Home Location Code.
Q. I do not know how to set the alert notification.
A. There are two ways to set the alert notification.（Whiz Operational Manual: Refer to 'Notification pager')
· Be notified by a notification pager.
If you remove the notification pager from the machine and carry it with you during autonomous cleaning,
the pager will notify you of the alert even if you are away from the machine.
· Be notified via the smartphone app.
Q. Does it have a timer function?
A. There is no timer function.
Q. Can I turn off the warning sound when the machine turns left or right during autonomous cleaning?
A. The sound can be turned off from the settings menu of the machine.
Q. What is the maximum size of waste that can be vacuumed? Also, can it vacuum anything heavy?
A. A maximum size of up to 3cm (caliber of the suction port) can be vacuumed. The size of the waste will vary depending on the material
of the floor. If heavy waste cannot be vacuumed up to the dustbag, it will be scraped up with a brush and collected with the Hopper tray.
Q. If there is water on the floor, will the liquid collected on the floor be vacuumed?
A. The machine will vacuum the liquid. Make sure that the cleaning route is not wet since any fluid that gets inside the machine may cause damage.
Furthermore, operating on wet or moist floors may also cause damage.
Q. Will the machine detect small objects?
A. Sensors will not be able to detect or avoid small obstacles that are less than 10cm high from the floor surface.
Q. Can a single Home Location Code be used on different floors?
A. It is not recommended. Please use a separate Home Location Code for each floor.
Q. What kind of problems will occur if the machine is not connected to the Robot Operations Center (ROC)?
A. ・ You will be unable to receive alert notification via smartphone app.
・ Operation report will not be generated.
Q. Does cleaning mode change automatically?
A. Cleaning modes (Normal mode / Max power mode) will not change automatically. Modes can be switched with a max power mode button.
Q. What is the grounding chain for?
A. It is used to prevent hardware failure due to static electricity. The grounding chain will discharge the machine's electrostatic charge to the ground.
Q. Does the machine have a sweeping function?
A. Sweeping function is not implemented. Dry vacuum cleaning function is the only function available on this machine.
Q. Can I use it with objects placed on the machine?
A. Please do not place any objects that may interfere with the operation of the emergency stop button, the steering handle, or the touch display.
Q. Waste by the wall is not being vacuumed.
A. During autonomous cleaning, the machine will maintain a certain distance from the wall to avoid damaging the wall. Please clean manually when
cleaning areas close to walls. However, even when manual cleaning, the machine will not be able to clean the width of the wheel.
Q. Can it vacuum glass or other sharp objects?
A. Please do not vacuum glass or any other sharp objects since it may cause damage to the machine.

1. About the machine

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