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Technical support
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Other technical support services
The technical support services expert workshop series
Audience: Technicians, installers, maintenance engineers, technical support personnel,
product evaluators, and anyone who has a working knowledge of the products involved
and is interested in a hands-on workshop covering advanced troubleshooting issues.
Description: The same engineers that resolve the Assistance Requests (ARs) have
developed a series of advanced, hands-on workshops that can be customized to the unique
network applications. Individual product modules will provide the knowledge and skills to
perform troubleshooting and fault-finding activities at the equipment site or from a remote
operations center. There are lab exercises using Alcatel-Lucent network management
systems to simulate real-world provisioning and troubleshooting scenarios. In addition,
general technology modules will round out the understanding of the network element (NE)
troubleshooting performed.
Objectives: Each module has specific objectives. Some overall series objectives are listed
below:
Understand advanced network element security features
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Setup and understand interworking between Alcatel-Lucent network elements
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Perform provisioning operations and remote trouble-shooting using CIT, EMS and
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TL1 interfaces.
Analyze Performance Monitoring Data
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Understand alarm handling / alarm management
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Provision and understand system synchronization techniques
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Provision and understand protection schemes (BLSR, UPSR, 1+1 APS)
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Understand network communication issues (OSI and TCP/IP interfacing)
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Length: Product Modules are scheduled for 3 days. Technology Modules are scheduled
for 1 day.
Expected Foundation Knowledge: Suggested prerequisites are listed on each module's
workshop description. Generally, customers should have a basic understanding of digital
fundamentals and lightwave transmission systems. In addition, customers should have
taken a previous Alcatel-Lucent Operating & Maintenance course or have equivalent
experience with operations and maintenance issues related to the product
Activities Prior to Workshop Delivery: The effectiveness of this workshop series relies
on the fact that it allows a customer to address the issues experienced in their network
today. To achieve this, prior to the workshop, a conference call will be set up with the
engineers that will facilitate the workshop. During this call, the logistics of simulating the
customer's network environment will be discussed.
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Other technical support services
365-372-603R2.0
Issue 1 January 2009
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