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Technical support
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Need Help while registering?
From the U.S.
From outside the U.S.
In Asia/Pacific
Via email
Use the OLCS help desk number for OLCS access problems, registration
questions, password resets, navigation questions, etc.
View an OLCS website
After you have logged into the OLCS web site, a personalized view of the Customer
Support Home page is displayed. This view is based on the user's and company support
entitlements.
To set Customer Support as the default, if it is the primary destination on the
www.alcatel-lucent.com
"My Products" section provides you with quick navigation to the entitled products and
also quick access to the CARES tool. While navigating through the various tools, you can
establish bookmarks to certain tools, documents, or web pages (within OLCS) by clicking
"Add to Bookmarks."
The Customer Support home page can be customized by selecting "Customize page
layout" and adjusting the fields to be displayed (uncheck the boxes to de-select those
elements). These fields can be adjusted at any time. The changes take effect immediately.
There are two methods to find product information. Click "My Products" to choose a
product, or click "Documentation" or "Downloads" to display a complete product listing.
When the full product list is displayed, use the alphabetic listing (default) or the category
list, whichever you prefer. Once a product is selected, a "Product Summary Page" is
displayed, which describes all of the tools and features available for this product.
Note:
the following padlock icon is displayed:
Ask AL Knowledgebase
The Ask AL web page can be accessed from the left column on the Customer Support
homepage (unless you changed the view), from the "Technical Support" section in the
center of the page, or from the "My Bookmarks" section (if it was added there). Once at
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A- 8
1 (866) 582 3688, prompt 7
+1 (630) 218 7688
Please contact the in-country technical
support hotline.
Use the email address:
olcshelp@alcatel-lucent.com or use the site's
"Contact Us" form
website, click "Select default home page" on the left column. The
If content has been posted, but contract entitlements do not allow access, then
Accessing and navigating the On-Line Customer Support
(OLCS) web site
365-372-603R2.0
Issue 1 January 2009
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