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Rockwell Automation
Support
Publication CNET-UM001C-EN-P - November 2005
Supersedes Publication CNET-UM001B-EN-P - May 2005
Rockwell Automation provides technical information on the web to assist you in using
its products. At http://support.rockwellautomation.com, you can find technical
manuals, a knowledge base of FAQs, technical and application notes, sample code and
links to software service packs, and a MySupport feature that you can customize to
make the best use of these tools.
For an additional level of technical phone support for installation, configuration and
troubleshooting, we offer TechConnect Support programs. For more information,
contact your local distributor or Rockwell Automation representative, or visit
http://support.rockwellautomation.com.
Installation Assistance
If you experience a problem with a hardware module within the first 24 hours of
installation, please review the information that's contained in this manual. You can also
contact a special Customer Support number for initial help in getting your module up
and running:
United States
1.440.646.3223
Monday – Friday, 8am – 5pm EST
Outside United
Please contact your local Rockwell Automation representative for any
States
technical support issues.
New Product Satisfaction Return
Rockwell tests all of its products to ensure that they are fully operational when shipped
from the manufacturing facility. However, if your product is not functioning and needs
to be returned:
United States
Contact your distributor. You must provide a Customer Support case
number (see phone number above to obtain one) to your distributor in
order to complete the return process.
Outside United
Please contact your local Rockwell Automation representative for
States
return procedure.
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Copyright © 2005 Rockwell Automation, Inc. All rights reserved. Printed in the U.S.A.
PN 957988-68
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