Ipma Shared Line Support; Feature Buttons And Softkeys - Cisco 8961 Administration Manual

Features, Templates, Services, and User Setup

IPMA Shared Line support

If you configure Cisco IPMA in shared-line mode, the manager and assistant share a directory number; for
example, 1701. The assistant handles calls for a manager on the shared directory number. When a manager
receives a call on directory number 1701, both the manager phone and the assistant phone rings.
Not all IPMA features are available in shared-line mode including default assistant selection, assistant watch,
call filtering, and divert all calls. An assistant cannot see or access these features on the Assistant Console
application. The assistant phone does not have the softkey for the divert all feature. The manager phone does
not have the softkeys for assistant watch, call intercept, or divert all feature.
In order to access shared-line support on user devices, you must first use Cisco Unified Communications
Manager Administration to configure and start the Cisco IP Manager Assistant service.
For detailed information on configuring shared-line support, see Cisco Unified Communications Manager
Administration Guide, "Configure CUCM Assistant with shared line support" chapter.

Feature Buttons and Softkeys

The following table provides information about features that are available on softkeys, features that are
available on dedicated feature buttons, and features that you need to configure as programmable feature
buttons. An "X" in the table indicates that the feature is supported for the corresponding button type or softkey.
Of the two button types and softkeys, only programmable feature buttons require configuration in Cisco
Unified IP Phone administration.
For information about configuring programmable feature buttons, see the
173. For information about configuring features that can appear as softkeys or programmable buttons, see
Feature Control Policy, on page
Table 25: Features and Corresponding Buttons and Softkeys
Feature name
Alert Calls
All Calls
Answer
Call Back
Call Forward All
Call Park
Call Park Line Status
Call Pickup (Pick Up)
Call Pickup Line Status
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178.
Dedicated feature
button
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0
IPMA Shared Line support
Phone Button Templates, on page
Programmable feature
button
X
X
X
X
X
X
X
X
X
Softkey
X
X
X
X
(SIP)
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