Cisco 8961 Administration Manual page 319

Internal Support Website
If you are a system administrator, you are likely the primary source of information for Cisco Unified IP
Phone users in your network or company. It is important to provide current and thorough information to end
users.
Cisco recommends that you create a web page on your internal support site that provides end users with
important information about their Cisco Unified IP Phones.
Consider including the following types of information on this site:
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Cisco Unified IP Phone User Support
To successfully use some of the features on the Cisco Unified IP Phone (including Speed Dial, Services, and
voice message system options), users must receive information from you or from your network team or must
be able to contact you for assistance. Make sure to provide users with the names of people to contact for
assistance and with instructions for contacting those people.
User Options Web Pages Access
Before a user can access the User Options web pages, you must use Cisco Unified Communications Manager
Administration to add the user to a standard Cisco Unified Communications Manager End User group: choose
User Management > User Groups. For more information, see:
• Cisco Unified Communications Manager Administration Guide, "User Group Configuration" chapter
• Cisco Unified Communications Manager System Guide, "Roles and User Groups" chapter
Cisco Unified IP Phone User Support, page 295
User Options Web Pages Access, page 295
Phone Features User Subscription and Setup, page 296
User Voice Messaging System Access, page 296
User Personal Directory Entries Setup, page 296
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0
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A P P E N D I X
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