Cisco 9971 Standard User Manual
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Cisco 9971 Standard User Manual

Unified ip phone for cisco unified communications manager 8.0 (sip)
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Cisco Unified IP Phone 8961,
9951, and 9971 User Guide
for Cisco Unified Communications
Manager 8.0 (SIP)
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 527-0883

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Summary of Contents for Cisco 9971 Standard

  • Page 1 Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...

  • Page 3: Table Of Contents

    Phone Screen Navigation and Item Selection Power-Save Mode Handset Rest Cisco Unified IP Phone 9971 Phone Connections Wireless Connection and Bluetooth Footstand Phone-Display Viewing Angle Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP)
  • Page 4 Buttons and Hardware Phone Screen Phone with a Single Line Phone with Multiple Lines Phone Screen Navigation and Item Selection Power-Save Mode Phone Display Cleaning Handset Rest Applications Phone Applications Call History View Call History View Call Record Details Filter Call History...
  • Page 5 View All Calls on Your Phone Answer Answer Your Oldest Call First Auto Answer Auto Answer with Your Headset Auto Answer with Your Speakerphone Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP)
  • Page 6 Park and Retrieve a Call Using Manual Directed Call Park Call Pickup Answer a Call Using Pickup Answer a Call Using Group Pickup and a Group Pickup Number Answer a Call Using Group Pickup and a Phone Number Answer a Call Using Other Pickup...
  • Page 7 Mute Your Phone On-hook Dialing Dial a Number On Hook Privacy Enable Privacy on a Shared Line Quality Reporting Tool Report Problems on Your Phone Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP)
  • Page 8 Change the Voice Message Indicator Setting Per Line Change the Audible Voice Message Indicator Setting Per Line Change the Ring Settings Per Line Change or Create a Line Text Label for Your Phone Display Speed Dial on the Web Set Up Speed-Dial Buttons...
  • Page 9 Delete a PAB Entry Mobility Settings Add a New Remote Destination Create an Access List Plugins Access Plugins Accessories Phone Accessories USB Devices Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP)
  • Page 10 Cisco Unified IP Color Key Expansion Module Features of the Cisco Unified IP Color Key Expansion Module Place a Call on the Expansion Module Configure Buttons Adjust the Brightness Cisco Unified Video Camera Features of the Cisco Unified Video Camera...
  • Page 11 FCC RF Radiation Exposure Statement FCC Receivers and Class B Digital Statement Cisco Product Security Accessibility Features Additional Information Warranty Cisco One-Year Limited Hardware Warranty Terms Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP)
  • Page 12 OL-20616-01...

  • Page 13: Your Phone

    • Power-save mode • Handset rest Phone Connections Your system administrator can help you connect your phone to the corporate IP telephony network. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP)
  • Page 14 DC adapter port (DC48V) Computer port (10/100/1000 PC) connection AC-to-DC power supply (optional) Handset connection AC power wall plug (optional) Analog headset connection (headset optional) Network port (10/100/1000 SW) with Anti-theft security lock connector IEEE 802.3af and 802.3at power enabled (lock optional) OL-20616-01...
  • Page 15 USB devices on the back port. (Many third-party USB products count as several USB devices.) For more information, see your system administrator. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP)

  • Page 16: Footstand

    Footstand If your phone is placed on a table or desk, connect the footstand to the back of the phone. Insert the curved connectors into the Lift the footstand until the connectors lower slots. snap into the upper slots. Note Connecting and disconnecting the footstand may require a little more force than you expect.

  • Page 17: Phone-Display Viewing Angle

    The viewing angle of the phone display can be adjusted according to your preference. Hold the handset and cradle with your left hand, hold the right side of the bezel (to the right of the display) with your right hand, and then move your hands back and forth in opposite directions to adjust the angle.
  • Page 18 12 11 Phone screen Shows information about your phone, including directory number, call information (for example caller ID, icons for an active call or call on hold) and available softkeys. OL-20616-01...
  • Page 19 Back button Returns to the previous screen or menu. Release button Ends a connected call or session. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP)
  • Page 20 11 Speakerphone button Selects the speakerphone as the default audio path and initiates a new call, picks up an incoming call, or ends a call. During a call, the button is lit green. The speakerphone audio path does not change until a new default audio path is selected (for example, by picking up the handset).
  • Page 21 Hebrew and Arabic.) 20 Handset with light strip The handset light strip lights up to indicate a ringing call (flashing red) or a new voice message (steady red).

  • Page 22: Phone Screen

    Phone Screen The way that your system administrator set up your phone determines what is displayed on your phone screen. Phone with a Single Line OL-20616-01...

  • Page 23: Phone With Multiple Lines

    Phone with Multiple Lines If you have multiple lines, it is recommended that you use the All Calls button to view all calls on all lines. If you handle many calls at one time, it is recommended that you use the Answer button to answer the oldest incoming call without having to scroll down the call list and select the call.
  • Page 24 Primary line label Displays information about the primary phone line. Look for the blue icon on the line label to see which line is selected. In this case, the primary line is selected, and the information displayed is for the primary line only.
  • Page 25 New Call softkey. Using the All Calls feature is recommended highly if you have multiple lines on your phone. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP)

  • Page 26: Phone Screen Navigation And Item Selection

    Highlight a call from the missed call list. Select an item by number. Press the corresponding number Press 2 to select the second item on the keypad. in the Applications menu. Select an item using the Press the Select button (at the Highlight the Preferences Select button.

  • Page 27: Power-Save Mode

    Hold the tab between two fingers, with the corner notches facing you. Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest.

  • Page 28: Cisco Unified Ip Phone 9951

    • Phone connections • Bluetooth • Footstand • Phone-display viewing angle • Buttons and hardware • Phone screen • Power-save mode • Handset rest Phone Connections Your system administrator can help you connect your phone to the corporate IP telephony network. OL-20616-01...
  • Page 29 Anti-theft security connector (lock optional) IEEE 802.3af and 802.3at power enabled Computer port (10/100/1000 PC) connection 10 Camera pin holes (for Cisco Unified Video Camera) Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP)
  • Page 30 Each USB port supports a maximum of five supported and nonsupported devices that are connected to the phone. Each device connected to the phone is included in the maximum device count. For example, your phone can support five USB devices (such as three Cisco Unified IP Color Key Expansion modules, one hub, and one other standard USB device) on the side port and five additional standard USB devices on the back port.

  • Page 31: Bluetooth

    Bluetooth Headsets, page 125 Footstand If your phone is placed on a table or desk, connect the footstand to the back of the phone. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP)

  • Page 32: Phone-Display Viewing Angle

    Buttons and Hardware Your phone provides quick access to your phone lines, features, and call sessions: • Use the feature buttons (on the left) to view calls on a line or access features such as speed dial or All Calls.
  • Page 33 Shows information about your phone, including directory number, call information (for example caller ID, icons for an active call or call on hold) and available softkeys. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP)
  • Page 34 • Active calls—Pressing the button takes the default action for an active call. For example, pressing the session button for a ringing call answers the call and pressing the button on a held call resumes the call. Session information, such as caller ID and call duration, appears on the phone screen next to the session button.
  • Page 35 (on hook). Silences the ringer on the phone if an incoming call is ringing. 15 Messages button Auto-dials your voicemail system (varies by system). Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP)
  • Page 36 Hebrew and Arabic.) 20 Handset with light strip The handset light strip lights up to indicate a ringing call (flashing red) or a new voice message (steady red).

  • Page 37: Phone Screen

    The way that your system administrator set up your phone determines what is displayed on your phone screen. Phone with a Single Line Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP)

  • Page 38: Phone With Multiple Lines

    Phone with Multiple Lines If you have multiple lines, it is recommended that you use the All Calls button to view all calls on all lines. If you handle many calls at one time, it is recommended that you use the Answer button to answer the oldest incoming call without having to scroll down the call list and select the call.
  • Page 39 Session label (with Connected Displays information (such as call status and duration) Call icon) about a connected call associated with the selected line. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP)
  • Page 40 Session labels (with Held Call icons) Display information (such as call status and duration) about held calls associated with the selected line. Calls are displayed on the right side of the phone screen from the oldest (at the top) to the newest.

  • Page 41: Phone Screen Navigation And Item Selection

    • The selected line is displayed on the phone screen header. • Color of the icon (on the line label) changes to blue. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP)

  • Page 42: Power-Save Mode

    Hold the tab between two fingers, with the corner notches facing you. Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest.

  • Page 43: Cisco Unified Ip Phone 9971

    • Phone-display cleaning • Handset rest Phone Connections Your system administrator can help you connect your phone to the corporate IP telephony network. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP)
  • Page 44 Network Computer Network Computer OL-20616-01...
  • Page 45 Accessory connector, such as for Microphone port for input from connecting a Cisco Unified IP Phone optional external microphone Expansion Module 7917 Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP)

  • Page 46: Wireless Connection And Bluetooth

    Wireless Connection and Bluetooth Your phone can be connected to a wireless network using 802.11a or 802.11b/g, but your system administrator sets up the connection. For more information, see your system administrator. Your phone supports Bluetooth Class 2 technology when the headsets support Bluetooth. You can add and connect up to five Bluetooth headsets to your phone, but the last Bluetooth headset connected becomes the default for use with the phone.

  • Page 47: Footstand

    Your Phone Footstand If your phone is placed on a table or desk, connect the footstand to the back of the phone. Insert the curved connectors into the Lift the footstand until the connectors lower slots. snap into the upper slots.

  • Page 48: Phone-Display Viewing Angle

    Buttons and Hardware Your phone provides quick access to your phone lines, features, and call sessions: • Use the feature buttons (on the left) to view calls on a line or access features such as speed dial or All Calls.
  • Page 49 (for example caller ID, icons for an active call or call on hold) and available softkeys. Phone screen items, such as menu options and softkeys, are touch-sensitive. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP)
  • Page 50 • Active calls—Pressing the button takes the default action for an active call. For example, pressing the session button for a ringing call answers the call and pressing the button on a held call resumes the call. Session information, such as caller ID and call duration, appears on the phone screen next to the session button.
  • Page 51 (on hook). Silences the ringer on the phone if an incoming call is ringing. 14 Messages button Auto-dials your voicemail system (varies by system). Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP)
  • Page 52 Hebrew and Arabic.) 19 Handset with light strip The handset light strip lights up to indicate a ringing call (flashing red) or a new voice message (steady red).

  • Page 53: Phone Screen

    The way that your system administrator set up your phone determines what is displayed on your phone screen. Phone with a Single Line Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP)

  • Page 54: Phone With Multiple Lines

    Phone with Multiple Lines If you have multiple lines, it is recommended that you use the All Calls button to view all calls on all lines. If you handle many calls at one time, it is recommended that you use the Answer button to answer the oldest incoming call without having to scroll down the call list and select the call.
  • Page 55 Pressing this label or the corresponding button answers the oldest incoming call without having to scroll down the call list and select the call. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP)

  • Page 56: Phone Screen Navigation And Item Selection

    Primary line label Displays information about the primary phone line. Look for the blue icon on the line label to see which line is selected. In this case, the primary line is selected, and the information displayed is for the primary line only.
  • Page 57 Go back to the previous screen Press the Back button From the Preferences menu, or menu. the return softkey press or the return softkey Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP)

  • Page 58: Power-Save Mode

    Depending on how your system administrator set up your phone, the phone display may go into a power-save mode (the phone screen appears blank and the Select button is lit white). To turn on the phone display, press any button, touch the blank phone screen, or pick up the handset. Phone Display Cleaning Before cleaning the phone display, disable the phone screen by pressing the Select button until you see the message “Touchscreen Disabled.”...

  • Page 59: Handset Rest

    Hold the tab between two fingers, with the corner notches facing you. Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest.
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  • Page 61: Applications

    You can sort the Call History list by all lines, each line, or by missed calls. You can sort the call history for each line by selecting the individual line for which you want to see the call history, or select the All Calls softkey to see the merged history for all lines.

  • Page 62: View Call History

    1. Press the Applications button 2. Select Call History. (Use the Navigation pad and Select button to scroll and select.) 3. From the Call History screen, highlight the call you want to dial and do one of the following: Press the Call softkey.

  • Page 63: Edit Number From Call History

    3. Press the Clear List softkey to clear the entire call history on the phone. 4. Press the Delete softkey to delete the call history on the phone, or press the Cancel softkey to go back to the Call History screen.

  • Page 64: Preferences

    • Brightness • Bluetooth Ringtones You can choose the ringtone, per line, that your phone plays to indicate an incoming call. For information about adding custom ringtones to your phone, see your system administrator. Change Ringtone for a Line 1. Press the Applications button 2.

  • Page 65: Brightness

    4. Press the Save softkey to set the brightness, or press the Cancel softkey to exit. Bluetooth If your system administrator has set up the Bluetooth feature for your phone, you can turn it on and off from your phone.

  • Page 66: Accessories

    Accessories You can connect external hardware to your phone using either the headjack, Bluetooth, or USB. The accessory list, by default, contains an analog headset that can be set up to enable wideband. View Accessories List 1. Press the Applications button 2.

  • Page 67: Add Bluetooth Accessory

    (For Cisco Unified IP Phone 9951 and 9971 only.) Before You Begin Before you add a Bluetooth accessory, it must be discoverable by the phone. Look for a flashing LED on a Bluetooth accessory as an indication that it is discoverable. For more information, see the documentation from the Bluetooth accessory manufacturer.

  • Page 68: Connect Bluetooth Accessory

    (For Cisco Unified IP Phone 9951 and 9971 only.) Before You Begin Before you can connect a Bluetooth accessory, it must be already added as an accessory to the phone. 1. Press the Applications button 2. Select Accessories. (Use the Navigation pad and Select button to scroll and select.) 3.

  • Page 69: Reset Camera

    2. Select Accessories. (Use the Navigation pad and Select button to scroll and select.) 3. Select Cisco Unified Video Camera. 4. Press the Set-up softkey. 5. Press the Turn On softkey to enable the Auto Transmit feature, or press the return softkey return to the Set-up screen. Adjust Camera Brightness 1.

  • Page 70: Wlan Sign-In

    3. Press the Sign in softkey. After a successful login, the phone displays the Wi-Fi signal strength in the top right corner of the phone screen. See the table below for the different types of Wi-Fi signals that appear on your phone.

  • Page 71: Running Applications

    Applications Running Applications You can view the applications that are running on your phone, including those that are not under Applications menu: for example, Directories. View Running Applications 1. Press the Applications button 2. Select Running Applications. (Use the Navigation pad and Select button to scroll and select.) The phone displays a list of applications running on the phone including those that are not under the Application menu.

  • Page 72: View Phone Information

    • Stand-by-Server View Phone Information 1. Press the Applications button 2. Select Phone Information. (Use the Navigation pad and Select button to scroll and select.) 3. Press the Exit softkey to return back to the Applications screen. Administrator Settings For information on accessing and changing the Administrator Settings, see your system administrator.

  • Page 73: Contacts

    Contacts Phone Contacts The Cisco Unified IP Phone 8961, 9951, and 9971 provide you with access to corporate and personal contacts using these directories: • Corporate Directory • Personal Directory You may see other directories listed in Contacts. For more information, see your system administrator.

  • Page 74: Search For And Dial A Contact While On A Call

    Last Name – 4. Enter the search criteria information and press the Search softkey. 5. Press the Dial softkey. The first call gets automatically put on hold while the second call gets dialed. Personal Directory The personal directory contains a list of your personal contacts. You can assign fast-dial codes to your personal directory entries for fast dialing.
  • Page 75 5. Press the Select softkey. 6. Press the OK softkey to sign out. You are logged out automatically after a certain amount of time. This time limit can vary. For more information, see your system administrator. Add a Personal Directory Entry 1.

  • Page 76: Fast-Dial Codes With Personal Directory

    3. Select Personal Address Book and search for an entry. 4. Press the Select softkey. 5. Press the Edit softkey. 6. Press the Delete softkey. (You may need to press the More softkey first.) 7. Press the OK softkey to confirm the deletion. Edit a Personal Directory Entry 1.
  • Page 77 Assign a Fast-Dial Code to a Personal Directory Entry 1. Press the Contacts button 2. Sign in to Personal Directory. (Use the Navigation pad and Select button to scroll and select.) 3. Select Personal Address Book. 4. Enter the name information and press the Submit softkey.
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  • Page 79: Messages

    Voicemail icon If there are more than 99 new voice messages, the message count is replaced by a plus (+) sign. If call forwarding is set up on a line that has new voice messages, the Call Forward icon replaces the Message icon on the line label.

  • Page 80: Listen To Voice Messages

    The stutter tone is line-specific. You hear it only when using the line that has new voice messages. You can set up audible message waiting tones using your User Options Web pages. Related Topics Change the Audible Voice Message Indicator Setting Per Line, page 100 •...

  • Page 81: Calling Features

    Call Pickup Call Pickup Line Status Conference (available while on a conference only) Divert Do Not Disturb Group Pickup Hold Hunt Groups Intercom Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP)

  • Page 82: All Calls

    All Calls All Calls allows you to view a list, sorted in chronological order (oldest first), of all active calls on all of your phone lines. This feature is recommended for users who have multiple lines and/or share lines with other users.

  • Page 83: View All Calls On Your Phone

    View All Calls on Your Phone Press the All Calls button. All active calls from all the lines on your phone are displayed in chronological order, oldest to newest. Answer Answer allows you to answer the oldest call that is available on all line appearances on your phone, including Hold Reversion and Park Reversion calls that are in an alerting state.

  • Page 84: Barge

    Barge The barge feature allows you to add yourself to non-private calls on a shared line. You can convert the call into a conference and add new participants. Add Yourself to a Call on a Shared Line Press the red line button for the shared line. You are added to the call.

  • Page 85: Chaperone And Record A Call

    Call Forward All allows you to forward calls from any line on your phone to another number. You can set up Call Forward All directly on your phone for any line. To set up Call Forward All remotely, go to your User Options web pages.

  • Page 86: Forward Calls On Your Phone

    • Call forwarding is phone-line specific. If a call reaches you on a line where call forwarding is not enabled, the call will ring as usual. • Your system administrator can set up other call-forward options that do the following: Allow calls placed from the call forward target number to your phone to ring through, rather –...

  • Page 87: Park And Retrieve A Call Using Park

    Retrieve the call from another phone. – If you fail to retrieve or answer the call within a specified amount of time, the call is redirected to another destination (set up by your system administrator), such as voicemail. If the call gets redirected, it can no longer be retrieved by using Call Park.

  • Page 88: Park And Retrieve A Call Using Manual Directed Call Park

    Retrieve the call from another phone. – If you fail to retrieve or resume the call within a specified amount of time, the call is directed to another destination (set up by your system administrator), such as voicemail. Park and Retrieve a Call Using Manual Directed Call Park 1.

  • Page 89: Call Pickup

    You can also monitor and pick up ringing calls using Line Status indicators if your system administrator has set up Line Status indicators on speed-dial buttons for you. Line Status indicators allow you to see if a line associated with a speed-dial button is idle, in-use, in a Do Not Disturb state, or ringing.

  • Page 90: Answer A Call Using Group Pickup And A Group Pickup Number

    If you have multiple lines and want to pick up the call on a non-primary line, first press the desired line button, then press Group Pickup. 2. Enter the number of the phone line with the call that you want to pick up. For example, if the call is ringing on line 12345, enter 12345.

  • Page 91: Respond To A Call Waiting Notification

    If you have multiple phone lines, you can alternately use Conference to combine two calls across two lines. For example, if you have a call on Line 1 and a call on Line 2, you can combine the calls into a conference.

  • Page 92: Join Calls Together In A Conference

    Join Calls Together in a Conference 1. Start with two connected calls. 2. Make sure that one of the calls is active (not on hold). If both calls are on hold, resume one call. 3. Press the Conference button 4. Press the line button for the other (held) call.

  • Page 93: Divert A Call

    Call History. The DND feature affects all the lines on a phone. However it does not affect intercom or 911 calls. Your system administrator sets up a line button on your phone for DND with the ringer and visual notifications off by default.

  • Page 94: Extension Mobility

    7. When prompted to sign out, press the Yes softkey. Fast Dial Fast Dial allows you dial a phone number from the Fast Dial service on your phone. Before you can use Fast Dial on your phone, you must set up Fast Dial on your User Options Web pages.

  • Page 95: Hold

    Calling Features Hold Hold allows you to put an active call into a held state. Your phone allows one active call at a time; other calls are put on hold. Hold and Resume a Call 1. To put a call on hold, press the Hold button The Hold icon displays and the line button pulses green.

  • Page 96: Remote Hold

    If you are a member of a hunt group, you can sign in to a hunt group when you want to receive calls, and you can sign out of the group when you want to prevent calls from ringing on your phone.

  • Page 97: Intercom

    4. Press the Intercom button to end the call. Receive an Intercom Call 1. You will receive a message on your phone screen and an audible alert, and your phone answers the intercom call with mute activated. You can handle the intercom call in one of these ways: Listen to the intercom caller in whisper mode.

  • Page 98: Line Status

    • Directed Call Park—Allows you to monitor the line status of (and dial) a Directed Call Park number on a speed-dial button. • Call Pickup—Allows you to monitor the line status of (and pick up a ringing call on) a ringing call on a speed-dial button.

  • Page 99: Malicious Call Identification

    1. Obtain a Meet-Me phone number from your system administrator. 2. Distribute the Meet-Me phone number to participants. 3. When you are ready to start the meeting, lift the handset to get a dial tone and then press the Meet Me button.

  • Page 100: Mobile Connect

    • When you answer the call on one remote destination and then switch the call to a Cisco Unified device that shares lines, the Cisco Unified devices that share the same line display a Remote In Use message.

  • Page 101: Switch An In-Progress Call On Your Desk Phone To A Mobile Phone

    The desk phone line button turns red and handset icons and the calling party number appear on the phone display. You cannot use the same phone line for any other calls, but if your desk phone supports multiple lines, you can use another line to make or receive calls.

  • Page 102: Mute Your Phone

    Visual confirmation displays. 2. Press the Mute button again to turn Mute off. On-hook Dialing On-hook dialing allows you to enter a phone number before getting a dial tone and lift the handset to complete the call. Dial a Number On Hook 1.

  • Page 103: Quality Reporting Tool

    Redial a Number Press the Redial softkey. To place the call on a specific phone line, get a dial tone on that line, then press the Redial softkey. Shared Lines Shared lines allow you to use one phone number for multiple phones.

  • Page 104: Silent Monitoring And Recording

    When the line flashes red, your coworker can pick up the call. • You or the coworker can join a call on the shared line using the Barge feature. Barge converts the call into a conference. To barge, press the red session button for the remote in-use call on the shared line.

  • Page 105: Place A Call With A Speed-Dial Button

    Calling Features Place a Call with a Speed-Dial Button Before you can use speed-dial buttons on your phone, you must set up speed dial on your User Options Web pages. To place a call, press a speed-dial button on the left side of your phone.

  • Page 106: Swap Between Calls Before Completing A Transfer

    After you connect to the transfer recipient—but before you transfer a call to this party—you can press the Swap softkey to toggle between the two calls. This allows you to consult privately with the party on each call before you complete the transfer.

  • Page 107: Set Up, View, Or Change Web Dialer Preferences

    Otherwise, choose a phone and/or line. If you have more than one phone of the same type, it will be specified by device type and MAC address. (To display the MAC address on your phone, select the Applications button >...
  • Page 108 OL-20616-01...

  • Page 109: User Options

    You can use your computer to sign in to your Cisco Unified CM User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your User Options web pages.

  • Page 110: Device

    7. To sign out of user options, select Logout. Device You can make changes to your device settings on your phone from the User Options web pages. You can make changes to these device settings on your phone: • Lines •...

  • Page 111: Line Settings

    3. Select a phone from the Name drop-down menu. 4. Select Line Settings. 5. If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-down menu. 6. In the Incoming Call Forwarding area, select call forwarding settings for various conditions.

  • Page 112: Change The Voice Message Indicator Setting Per Line

    3. Select a phone from the Name drop-down menu. 4. Select Line Settings. 5. If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-down menu. 6. In the Message Waiting Lamp area, choose from various settings. Typically, the default message waiting setting prompts your phone to display a steady red light from the handset light strip to indicate a new voice message.

  • Page 113: Change Or Create A Line Text Label For Your Phone Display

    3. Select a phone from the Name drop-down menu. 4. Select Line Settings. 5. If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-down menu. 6. In the Line Text Label area, enter a text label.

  • Page 114: Set Up Speed-Dial Codes

    For more information, see your system administrator. If only one service is set up, the service opens by default. If more than one service is set up, select an option from the menu.

  • Page 115: Search For Services

    6. If you want to rename the service, edit the label fields. 7. Select Save. 8. Select Reset to reset your phone (necessary to see the new button label on your phone). Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP)

  • Page 116: User Settings

    Cisco Extension Mobility or Personal Directory on your phone. Use your password to sign in to your User Options web pages and Cisco Web Dialer on your personal computer. For more information, see your system administrator.

  • Page 117: Change The Language For Your Phone Display

    1. Sign in to your User Options web page. 2. Select User Options > Personal Address Book. 3. Select Add New. 4. Enter information for the entry. 5. Select Save. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP)

  • Page 118: Search For A Pab Entry

    3. Specify search information and select Find. Edit a Personal Directory Entry 1. Sign in to Personal Directory and search for an entry. (Use the Navigation bar and button to scroll and select.) 2. Press the Edit softkey to modify the name or email address.

  • Page 119: Fast Dials

    You can add, delete, or update fast dial entries from the User Options web page. You can create up to 500 Fast Dial and PAB entries. You can create a new Fast Dial entry without using a PAB entry. Such Fast Dial entries are labeled “raw” in the User Options web pages and do not display a configurable text label.

  • Page 120: Assign A Fast Dial Code To A Phone Number Without Using A Pab Entry

    Assign a Fast Dial Code to a Phone Number Without Using a PAB Entry 1. Sign in to your User Options web page. 2. Select User Options > Fast Dials. 3. Select Add New. 4. Change the Fast Dial code, if desired.

  • Page 121: Mobility Settings

    – schedule based on day and time: a. Select a check box for each day of the week you want to allow calls to ring the remote destination. b. For each day, select All Day or select the beginning and ending times from the drop-down lists.

  • Page 122: Create An Access List

    7. Select Add Member to add phone numbers or filters to the list. 8. Select an option from the Filter Mask drop-down list box. You can filter a directory number, calls with restricted caller ID (Not Available), or calls with anonymous caller ID (Private).

  • Page 123: Access Plugins

    1. Sign in to your User Options web page. 2. Select User Options > Plugins. You can view plugins only if your system administrator has set them up for you. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP)
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  • Page 125: Accessories

    Each device connected to the phone is included in the maximum device count. For example, your phone can support five USB devices (such as three Cisco Unified IP Color Key Expansion modules, one hub, and one other standard USB device) on the side port and five additional standard USB devices on the back port.

  • Page 126: Cisco Unified Ip Color Key Expansion Module

    The Cisco Unified IP Color Key Expansion Module attaches to your Cisco Unified IP Phone 8961, Cisco Unified IP Phone 9951, and Cisco Unified IP Phone 9971 and allows you to add up to 36 extra line appearances or programmable buttons to your phone. The programmable buttons can be set up as phone line buttons, speed-dial buttons, or phone feature buttons.

  • Page 127: Features Of The Cisco Unified Ip Color Key Expansion Module

    Accessories Features of the Cisco Unified IP Color Key Expansion Module The Cisco Unified IP Color Key Expansion Module includes the following features. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP)
  • Page 128 • Line in use by someone else: solid red light • Line ringing: solid amber light • You have a call on hold: solid green light • Someone else has a call on hold on a shared line: solid red light •...

  • Page 129: Place A Call On The Expansion Module

    To decrease brightness, press the left arrow on the Navigation pad. – 5. Press the Save softkey to set the brightness, or press the Cancel softkey to exit. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP)

  • Page 130: Cisco Unified Video Camera

    (For the Cisco Unified IP Phone 9951 and 9971 only.) The Cisco Unified Video Camera connects to your Cisco Unified IP Phone and allows you to make a point-to-point video call with another Cisco Unified IP Phone with a Cisco Unified Video Camera attached.

  • Page 131: Features Of The Cisco Unified Video Camera

    Mounting pins—Use to secure the camera to your Cisco Unified IP Phone. The pins fit into the designated slots on top of the phone. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP)

  • Page 132: Camera Lens Shutter

    3. With your phone idle (no calls), slide the camera’s USB connector (on the bottom of the camera) into the phone’s USB port (on the back of the phone display). As you do this, pins on the underside of the camera fit into pinholes on the topside of the phone display to stabilize the camera further.

  • Page 133: Mount The Camera On Your Monitor

    1. Obtain a mounting clip and USB extension cable from your system administrator. 2. Remove the protective plastic from the camera lens and body. 3. Plug the USB extension cable into the USB port on the back of the phone display. 4. Place the camera in the mounting clip.

  • Page 134: Camera Preferences

    5. With your phone idle (no calls), attach the USB cable to the USB connector on the bottom of the camera. 6. Adjust the mounting clip as needed to rest securely on your computer monitor. The mounting clip has two removable sliding supports (small and large). Choose the support that best fits your computer monitor;...

  • Page 135: Auto Transmit

    Setup screen. Camera Brightness The Brightness setting affects the video that you transmit to others; it does not affect video that you receive from other parties. Because the field of view can affect brightness, adjust the View Area before adjusting Brightness.

  • Page 136: View Area

    3. Highlight Cisco Unified Video Camera. 4. Select View Area: To increase the camera viewing area, press the right or up arrow on the Navigation pad. – To decrease the camera viewing area, press the left or down arrow on the Navigation pad.

  • Page 137: Enable Full Screen Video

    Bluetooth. Bluetooth enables low-bandwidth wireless connections within a range of 30 feet (10 meters). The best performance is in the 3- to 6-foot (1- to 2-meter) range. You can connect up to five headsets, but only the last one connected is used as the default.
  • Page 138 • Use the Cisco Unified IP Phone on the same side of the body as the Bluetooth-enabled headset. For a Bluetooth wireless headset to work, it does not need to be within direct line-of-sight of the phone, but some barriers, such as walls or doors, and interference from other electronic devices, can affect the connection.

  • Page 139: Faqs And Troubleshooting

    A. When there are more calls than available session buttons on the phone, you can scroll using the Navigation pad to see them. Calls are sorted from oldest to newest, with the oldest call at the top of the list.
  • Page 140 A. If you have a shared line or multiple lines, it is recommended that you use the All Calls feature to view calls. When you press the All Calls button (on the left), all calls for all your lines are listed on the phone screen in chronological order (oldest first).
  • Page 141 Q. How can I combine two calls on hold into a single conference call? A. Make sure that one of the calls is active (not on hold). If both calls are on hold, resume one call, then: 1.

  • Page 142: Troubleshooting Tips

    A. If you have a Cisco Unified Video Camera installed on your phone, you can press the Preview softkey to see the view from your camera when you are not in a video call. Try using Preview before making video calls to help set up and position your camera effectively.

  • Page 143: Personal Directory

    You are unable to access your user options web pages. Possible Cause Your password needs to be reset. Solution See your system administrator. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP)
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  • Page 145: Product Safety, Security, Accessibility, And Related Information

    If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.

  • Page 146: Bluetooth Wireless Headset Performance

    Bluetooth. Bluetooth enables low-bandwidth wireless connections within a range of 30 feet (10 meters). The best performance is in the 3- to 6-foot (1- to 2-meter) range. You can connect up to five headsets, but only the last one connected is used as the default.

  • Page 147: Fcc Receivers And Class B Digital Statement

    If this equipment does cause harmful interference to radio or television reception, which is found by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: •...

  • Page 148: Additional Information

    Additional Information • You can access the Cisco website at this URL: http://www.cisco.com/ • Cisco Unified IP Phone 9951 and 9971 quick reference cards, quick start guides, and end-user guides: http://cisco.com/en/US/products/ps10453/products_user_guide_list.html • Cisco Unified IP Phone 8961 quick reference cards, quick start guides, and end-user guides: http://www.cisco.com/en/US/products/ps10451/products_user_guide_list.html...

  • Page 149: Warranty

    Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.html Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP)
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  • Page 151 All Calls phone answer oldest first browser password, change Application button Busy Lamp Features. See Line Status Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP)
  • Page 152 Call Waiting phone services conference Divert Cisco Mobile Connect. See Mobile Connect Cisco product security Fast Dial Cisco Unified IP Color Key Expansion Module Hold Hold Reversion Cisco Unified IP Phone 8961 Hunt Group Cisco Unified IP Phone 9951 Intercom...
  • Page 153 Web Dialer edit personal place a call delete a contact with a fast-dial button edit a contact search Divert, description feature buttons. See buttons Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP)
  • Page 154 Hold button change for user options web pages Hold Reversion change phone display description log in and out. See sign in and out notification responding to notification Hunt Group description MAC address sign in and out Web Dialer Malicious Caller ID.
  • Page 155 14, 29, 44 navigation 14, 29, 44 notification touch-sensitive Call Back phone services Hold reversion add to button change change name Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP)
  • Page 156 Web Dialer services. See phone services Privacy session buttons enable on a shared line session buttons. See buttons programmable feature buttons set up speed-dial buttons speed-dial codes Web Dialer preferences settings quality reporting tool. See QRT...
  • Page 157 PIN using change user options web pages language Transfer button user settings. See user options Troubleshooting turn on and off Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP)
  • Page 158 Web Dialer preferences viewing angle 5, 20, 36 voice messages checking voicemail Volume button wallpaper warranty information Web Dialer change preferences description MAC address set up preferences sign in sign out view preferences with Cisco Directory with corporate directory...
  • Page 160 ProConnect, ROSA, SenderBase, SMARTnet, Spectrum Expert, StackWise, WebEx, and the WebEx logo are registered trademarks of Cisco and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1002R) ©...

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