Page 1 REVIEW DRAFT - CISCO CONFIDENTIAL Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP) First Published: August 16, 2013 Last Modified: August 22, 2013 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com...
Page 2 Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks . Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.
Page 3: Table Of Contents
Buttons and hardware Cisco Unified IP Phone 9971 Phone Connections for Cisco Unified IP Phone 9971 Buttons and hardware Connect Footstand Phone and Cable Lock Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 4 Cisco Unified IP Phone and VLAN Interaction Cisco Unified IP Phone and Cisco Unified Communications Manager Express Interaction Cisco Unified IP Phone Power Power Guidelines Power Outage Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 5 Wired Headsets Connect to Wired Headset Disable Wired Headset USB Headsets USB headset enabling USB Headset Disabling Analog Headsets Enable Wideband on Analog Headsets Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 6 Cisco Unified Video Camera setup C H A P T E R 5 Set up Cisco Unified Video Camera Cisco Unified Video Camera Attachment Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 7 Supported Access Points Supported APs and Modes Supported Antennas Set Up Wireless LAN Set Up Wireless LAN in Cisco Unified Communications Manager Administration Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 8 Set TFTP Server 2 Field DHCP Usage Set Up Phone To Use DHCP Set Up Phone To Not Use DHCP IPv6 IPv6 Setup menu fields Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP) viii...
Page 9 Modify Phone Button Template for PAB or Fast Dial Softkey template Feature Control Policy Create Feature Control Policy Feature Control Policy Default Values Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 10 MLPP Device Setup MLPP Precedence Domain Setup MLPP Indication Setup MLPP Preemption Setup MLPP Authorization Setup for SIP Profile MLPP Authorization Setup for End User Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 11 Customization and Modification of Configuration Files Custom phone rings Ringlist.xml File Format Requirements PCM File Requirements for Custom Ring Types Set Up Custom Phone Ring Custom Background Images Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 12 Cisco Unified IP Phone Web Page Information Control web page access Cisco Unified IP Phone and HTTP or HTTPS Protocols Device Information Network Setup Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 13 Static IP address settings errors Voice VLAN setup errors Phones have not been intentionally reset DNS or other connectivity errors Power Connection Problems Physical Connection Problems Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP) xiii...
Page 14 Identify VXC VPN Connection Problems General telephone call problems Phone call cannot be established Phone does not recognize DTMF digits or digits are delayed Troubleshooting procedures Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 15 Install Synchronizer Set Up Synchronizer International User Support A P P E N D I X B Cisco Unified Communications Manager Locale Installer Installation Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 16 ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones Components Before You Begin Install Non-Lockable Wall Mount Kit for Phone Remove Phone from Non-Lockable Wall Mount Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 17 Contents REVIEW DRAFT - CISCO CONFIDENTIAL ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Expansion Module Components Before You Begin Install Non-Lockable Wall Mount Kit for Phone with Key Expansion Module Remove Phone and Key Expansion Module from Non-Lockable Wall Mount Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 18 Contents REVIEW DRAFT - CISCO CONFIDENTIAL Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP) xviii...
Page 19 Network engineers, system administrators, and telecom engineers should review this guide to learn the steps that are required to set up Cisco Unified IP Phones. The tasks described in this document involve configuring network settings that are not intended for phone users. The tasks in this manual require a familiarity with Cisco Unified Communications Manager.
Page 20 Internal Support Website, on page 295 Provides suggestions for setting up a website for providing users with important information about their Cisco Unified IP Phones. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 21: Preface
See the Cisco Business Edition 3000 Documentation Guide and other publications that are specific to your Cisco Business Edition 3000 release. Navigate from the following documentation URL: http://www.cisco.com/en/US/products/ps11370/tsd_products_support_series_home.html Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 22: Cisco Business Edition 6000 Documentation
Cisco Business Edition 6000 documentation REVIEW DRAFT - CISCO CONFIDENTIAL Cisco Business Edition 6000 documentation Refer to the Cisco Business Edition 6000 Documentation Guide and other publications that are specific to your Cisco Business Edition 6000 release. Navigate from the following URL: http://www.cisco.com/en/US/products/ps11369/tsd_products_support_series_home.html...
Page 23 Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071 SAVE THESE INSTRUCTIONS Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP) xxiii...
Page 24 Preface Guide conventions REVIEW DRAFT - CISCO CONFIDENTIAL Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP) xxiv...
Page 25: Cisco Unified Ip Phone
• 24-bit color phone screen (Cisco Unified IP Phone 9971 has touchscreen support) • Programmable feature buttons that support up to 5 lines (6 lines for the Cisco Unified IP Phone 9971) or that can be programmed for other features •...
Page 26: Cisco Unified Ip Phone 8961, 9951, And 9971
Cisco Unified IP Phone 8961, 9951, and 9971 This section describes the Cisco Unified IP Phone 8961, 9951, and 9971 components. For more information, see Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager.
Page 27: Buttons And Hardware
For example, the USB port on your phone can support a maximum of five USB devices (such as three Cisco Unified IP Color Key Expansion modules, one hub, and one other standard USB device). Many third-party USB products count as multiple USB devices, for example, a device containing USB hub and headset can count as two USB devices.
Page 28 Shows information about your phone, including directory number, call information (for example, caller ID, icons for an active call or call on hold) and available softkeys. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 29 Allow you to access the softkey options (for the selected call or menu item) displayed on your phone screen. Back button Returns to the previous screen or menu. Release button Ends a connected call or session. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 30 This audio path does not change until you select a new default audio path (for example, by picking up the handset). Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 31: Cisco Unified Ip Phone 9951
The handset light strip lights up to indicate a ringing call (flashing red) or a new voice message (steady red). Cisco Unified IP Phone 9951 The following sections describe attributes of the Cisco Unified IP Phone 9951. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 32: Phone Connections For Cisco Unified Ip Phone 9951
Anti-theft security connector (lock optional) IEEE 802.3af and 802.3at power enabled Computer port (10/100/1000 PC) connection Camera pin holes (for Cisco Unified Video Camera) Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 33: Buttons And Hardware
Each device connected to the phone is included in the maximum device count. For example, your phone can support five USB devices such as three Cisco Unified IP Color Key Expansion modules, one hub, and one other standard USB device on the side port and five additional standard USB devices on the back port.
Page 34 Shows information about your phone, including directory number, call information (for example, caller ID, icons for an active call or call on hold) and available softkeys. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 35 Allow you to access the softkey options (for the selected call or menu item) displayed on your phone screen. Back button Returns to the previous screen or menu. Release button Ends a connected call or session. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 36 This audio path does not change until you select a new default audio path (for example, by picking up the handset). Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 37 Handset with light strip The handset light strip lights up to indicate a ringing call (flashing red) or a new voice message (steady red). Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 38: Cisco Unified Ip Phone 9971
Anti-theft security lock connector (lock optional) Network port (10/100/1000 SW) with Camera pin holes (for Cisco Unified IEEE 802.3af and 802.3at power enabled Video Camera) Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 39: Buttons And Hardware
For example, your phone can support five USB devices (such as three Cisco Unified IP Color Key Expansion modules, one hub, and one other standard USB device) on the side port and five additional standard USB devices on the back port. Many third-party USB products count as multiple USB devices, for example, a device containing USB hub and headset can count as two USB devices.
Page 40 ID, icons for an active call or call on hold) and available softkeys. Phone screen items, such as menu options and softkeys, are touch-sensitive. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 41 Hebrew and Arabic. Back button Returns to the previous screen or menu. Release button Ends a connected call or session. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 42 This audio path does not change until a new default audio path is selected (for example, by picking up the handset). Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 43: Connect Footstand
(steady red). Connect Footstand If your phone is placed on a table or desk, connect the footstand to the back of the phone. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 44: Phone And Cable Lock
Phone and Cable Lock You can secure the Cisco Unified IP Phone 8961, 9951, and 9971 to a desktop by using a laptop cable lock. The lock connects to the antitheft security connector on the back of the phone and the cable can be secured to a desktop.
Page 45: Network Protocols
Protocol (CPPDP) peer-to-peer hierarchy of devices. This hierarchy is used to Firmware Sharing feature. distribute firmware files from peer devices to their neighboring devices. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 46 802.11a operates at the 5 GHz band and 802.11b and 802.11g Ethernet cabling is unavailable or operate at the 2.4 GHz band undesirable. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 47 RTP protocol to send and receive real-time voice traffic from other phones and gateways. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 48 TLS is a standard protocol for securing and authenticating Upon security implementation, communications. Cisco Unified IP Phones use the TLS protocol when securely registering with Cisco Unified Communications Manager. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 49: Cisco Unified Ip Phone Features
Ethernet Setup menu, on page 104 Cisco Unified IP Phone Features Cisco Unified IP Phones function much like a digital business phone, allowing you to place and receive phone calls. In addition to traditional telephony features, the Cisco Unified IP Phone includes features that enable you to administer and monitor the phone as a network device.
Page 50: Telephony Feature Administration
Information for End Users If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. To ensure that you distribute the most current feature and procedural information, familiarize yourself with Cisco Unified IP Phone documentation.
Page 51: Cisco Unified Ip Phone Security Features
Cisco Unified IP Phones. The Cisco Unified IP Phone 8961, 9951, and 9971 uses the phone security profile, which defines whether the device is nonsecure or secure. For information about applying the security profile to the phone, see the Cisco Unified Communications Manager Security Guide.
Page 52: Supported Security Features
Cisco Unified IP Phone Security Problems, on page 273 Supported security features The following table provides an overview of the security features that the Cisco Unified IP Phone 8961, 9951, and 9971 supports. For more information about these features, Cisco Unified Communications Manager, and Cisco Unified IP Phone security, see Cisco Unified Communications Manager Security Guide.
Page 53 The CAPF can be configured to request certificates from customer-specified certificate authorities on behalf of the phone, or it can be configured to generate certificates locally. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 54: Security Profiles
• Disabling access to web pages for a phone • Disabling Bluetooth Accessory Port 802.1X Authentication The Cisco Unified IP Phone can use 802.1X authentication to request and gain access to the network. See 802.1X Authentication, on page 33 for more information.
Page 55: Secure Phone Calls
See Call Security Interactions and Restrictions, on page 32 for information about these interactions. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 56: Secure Phone Call Identification
A secure call is established when your phone, and the phone on the other end, is configured for secure calling. The other phone can be in the same Cisco IP network, or on a network outside the IP network. Secured calls can only be made between two phones.
Page 57: 802.1X Authentication
LAN switch to authenticate a data endpoint before accessing the network. Cisco Unified IP Phones also provide a proxy EAPOL Logoff mechanism. In the event that the locally attached PC disconnects from the IP phone, the LAN switch does not see the physical link fail, because the link between the LAN switch and the IP phone is maintained.
Page 58: Best Practices
• Cisco Catalyst Switch (or other third-party switch): The switch must support 802.1X, so it can act as the authenticator and pass the messages between the phone and the authentication server. After the exchange completes, the switch grants or denies the phone access to the network.
Page 59: Cisco Unified Ip Phone Deployment
Set up Cisco Unified IP Phone 8961, 9951, and 9971 in Cisco Unified Communications Manager The following steps provide an outline of configuration tasks for the Cisco Unified IP Phone 8961, 9951, and 9971 in Cisco Unified Communications Manager Administration. The steps present a suggested order to guide you through the phone configuration process.
Page 60 For information about product-specific configuration fields, see the “?” Button Help in the Phone Configuration window. If you want to add both the phone and user to the Cisco Unified Communications Manager database Note at the same time, see the “User/Phone Add Configuration” chapter in the Cisco Unified Communications Manager Administration Guide.
Page 61 Add user information by configuring required fields. An asterisk (*) next to the field name indicates a required field; for example, User ID and last name. This step adds user information to the global directory for Cisco Unified Communications Manager.
Page 62: Cisco Unified Ip Phone Installation
After you add phones to the Cisco Unified Communications Manager database, you can complete the phone installation. You (or the phone users) can install the phone at the user location. The Cisco Unified IP Phone Installation Guide, which is provided on the Cisco.com website, provides directions for connecting the phone handset, cables, and other accessories.
Page 63: Terminology Differences
DHCP Usage, on page 118. Step 5 (Cisco Unified IP Phone 9971 only) If you choose to deploy the Cisco Unified IP Phone 9971 on the wireless network, you must perform the following: • Configure the wireless network. • Enable wireless LAN for phones on Cisco Unified Communications Manager Administration.
Page 64 Cisco Unified IP Phone Terminology differences REVIEW DRAFT - CISCO CONFIDENTIAL Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 65: Cisco Unified Ip Phone And Telephony Networks
Cisco Unified IP Communications Product Interactions To function in the IP telephony network, the Cisco Unified IP Phone must connect to a network device, such as a Cisco Catalyst switch. You must also register the Cisco Unified IP Phone with a Cisco Unified Communications Manager system before sending and receiving calls.
Page 66: Cisco Unified Ip Phone And Vlan Interaction
“Cisco Unified IP Phone Configuration” chapter in the Cisco Communications Manager Administration Guide. If the Cisco Unified IP Phone model that you want to configure does not appear in the Phone Type Note drop-down list in Cisco Unified Communications Manager Administration, go to the following URL and install the latest support patch for your version of Cisco Unified Communications Manager: http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml...
Page 67: Cisco Unified Ip Phone And Cisco Unified Communications Manager Express
Cisco Unified IP Phone Power The Cisco Unified IP Phone 8961, 9951, and 9971 can be powered with external power or with Power over Ethernet (PoE). A separate power supply provides external power. The switch can provide PoE through the phone Ethernet cable.
Page 68: Power Guidelines
Service or Emergency Calling Service dialing. Phone Power Reduction You can reduce the amount of energy that the Cisco Unified IP Phone consumes by using Power Save or EnergyWise (Power Save Plus) mode. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager...
Page 69: Power Save Mode
Defines the period of user inactivity on the phone before the backlight is turned off. EnergyWise Mode In addition to Power Save mode, the Cisco Unified IP Phone supports Cisco EnergyWise (Power Save Plus) mode. When your network contains an EnergyWise (EW) controller (for example, a Cisco switch with the EnergyWise feature enabled), you can configure these phones to sleep (power down) and wake (power up) on a schedule to further reduce power consumption.
Page 70: Power Negotiation Over Lldp
Select key, and the Select key can be used to wake up the phone when it is sleeping. Power Negotiation over LLDP The phone and the switch negotiate the power that the phone consumes. Cisco Unified IP Phone 8961, 9951, and 9971 operates at multiple power settings, which lowers power consumption when less power is available.
Page 71: Phone Configuration Files
CTL or ITL file, the phone makes four attempts to obtain the file so the phone can register securely. If autoregistration is not enabled and the phone does not exist in the Cisco Unified Communications Manager database, the system rejects the phone registration request and a blank screen displays.
Page 72: Phone Startup Process
267. 2 (For a Cisco Unified IP Phone 9971 in a wireless LAN only) Scan for an access point. The Cisco Unified IP Phone 9971 scans the RF coverage area with the radio. The phone searches the network profiles and scans for access points that contain a matching SSID and authentication type.
Page 73 267. 6 Obtain an IP address. If the Cisco Unified IP Phone is using DHCP to obtain an IP address, the phone queries the DHCP server to obtain one. If you are not using DHCP in your network, you must assign static IP addresses to each phone locally.
Page 74: Cisco Unified Communications Manager Phone Addition Methods
If the phone was manually added to the database, Cisco Unified Communications Manager identifies the phone. If the phone was not manually added to the database and autoregistration is enabled in Cisco Unified Communications Manager, the phone attempts to autoregister itself in the Cisco Unified Communications Manager database.
Page 75: Autoregistration And Taps Phone Addition
MAC addresses and to download predefined configurations for phones. Note Cisco recommends that you use autoregistration and TAPS to add fewer than 100 phones to your network. To add more than 100 phones to your network, use the Bulk Administration Tool (BAT).
Page 76: Cisco Unified Communications Manager Administration Phone Addition
Step 5 Click Save. Step 6 From Cisco Unified Communications Manager, choose Device > Phone > Add New to add a phone by using an existing BAT phone template. Cisco Unified IP Phone MAC Address Determination This manual describes several procedures that require you to determine the MAC address of a Cisco Unified IP Phone.
Page 77 • Look at the MAC label on the back of the phone. • Display the web page for the phone and click the Device Information hyperlink. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 78 Cisco Unified IP Phone and telephony networks Cisco Unified IP Phone MAC Address Determination REVIEW DRAFT - CISCO CONFIDENTIAL Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 79: Cisco Unified Ip Phone Installation
Cisco Unified IP Phone Installation This chapter helps you install the Cisco Unified IP Phone on an IP telephony network. Before you install a Cisco Unified IP Phone, you must decide how to configure the phone in your network. Note Then you can install the phone and verify functionality.
Page 80: Cisco Unified Communications Manager
Note The Cisco Unified IP Phone displays the date and time from Cisco Unified Communications Manager. The time displayed on the phone can differ from the Cisco Unified Communications Manager time by up to 10 seconds. • Voice over Wireless LAN (Optional for Cisco Unified IP Phone 9971) ◦...
Page 81: Handset
To connect a handset to the Cisco Unified IP Phone, plug the cable into the handset and into the Handset port on the back of the phone.
Page 82: Usb Port Information
USB Port Information The Cisco Unified IP Phone supports a maximum of five devices that connect to each USB port. Each device that connects to the phone is included in the maximum device count. For example, your phone can support five USB devices (such as three Cisco Unified IP Color Key Expansion modules, one hub, and one other standard USB device) on the side port and five additional standard USB devices on the back port.
Page 83: External Speakers And Microphone
(cell) phones and two-way radios, some audio noise or echo may still occur. Either the remote party or both the remote party and the Cisco Unified IP Phone user may hear an audible hum or buzz. A range of outside sources can cause humming or buzzing sounds; for example, electric lights, electric motors, or large PC monitors.
Page 84: Audio Quality
Beyond physical, mechanical, and technical performance, the audio portion of a headset must sound good to the user and to the party on the far end. Sound quality is subjective and Cisco cannot guarantee the performance of any headsets. However, a variety of headsets from leading headset manufacturers are reported to perform well with Cisco Unified IP Phones.
Page 85: Usb Headsets
USB port (if your phone has this port) or to the side USB port. The Cisco Unified IP Phone 9951 and 9971 contains both a back USB port and a side USB port, while the Cisco Unified IP Phone 8961 contains only a side USB port.
Page 86: Enable Wideband Codec On Analog Headsets
Go to the following URL: http://www.cisco.com/en/US/partner/prod/voicesw/ucphone_headsets.html Step 2 See the wireless headset documentation for information about connecting the headset and using the features. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 87: Bluetooth Wireless Headsets
The Cisco Unified IP Phone uses a shared key authentication and encryption method to connect with headsets. The Cisco Unified IP Phone can connect with up to five headsets at a time. The last connected headset is used as the default. Pairing is typically performed once for each headset.
Page 88: Add Headset As Phone Accessory
Step 3 The Cisco Unified IP Phone automatically tries to pair with the headset by using a PIN of “0000.” If the headset uses a different PIN, enter the correct PIN by referring to the user guide that came with the headset.
Page 89: Remove Bluetooth Device From Phone
Highlight the device that you want to remove and press Delete. Related Bluetooth documentation For information about how to use your Bluetooth wireless headset, see: • Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager (SIP) • User guides provided with your headset...
Page 90: Install Cisco Unified Ip Phone
[89/336/EC]. Install Cisco Unified IP Phone You must connect the Cisco Unified IP Phone to the network and to a power source before using it. For information on connecting the phone, see the figures in Cisco Unified IP Phone 8961, 9951, and 9971, on page Before you install a phone, even if it is new, upgrade the phone to the current firmware image.
Page 91: Phone Wall Mount
Phone wall mount You can mount the Cisco Unified IP Phone on the wall by using special brackets that are available in a Cisco Unified IP Phone wall mount kit. Wall mount kits must be ordered separately from the phone.
Page 92: Phone Startup Verification
If the phone completes these stages successfully, it has started up properly and the Select button stays lit until it is selected. Network Settings If you are not using DHCP in your network, you must configure these network settings on the Cisco Unified IP Phone after you install the phone on the network: • IP address •...
Page 93: Set Up Locally Significant Certificate
Step 2 From the phone, press Applications and choose Administrator Settings > Security Setup. You can control access to the Settings menu by using the Settings Access field in the Cisco Unified Note Communications Manager Administration Phone Configuration window. For more information, see the Cisco Unified Communications Manager Administration Guide.
Page 94 Cisco Unified IP Phone Installation Set Up Locally Significant Certificate REVIEW DRAFT - CISCO CONFIDENTIAL Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 95: Cisco Unified Ip Color Key Expansion Module Setup
The following table lists the Cisco Unified IP Phones and the number of Key Expansion Modules that each model supports. For information about installing a wall mount kit for a phone that includes a Cisco Unified IP Color Key Note...
Page 96: Key Expansion Module Installation On Cisco Unified Ip Phone
48V DC, 5W per KEM Power scheme • If the Cisco Unified IP Phone 8961, 9951, and 9971 uses AT PoE, at least one KEM can be powered up. • If the phone uses a power adapter, three KEMs can be powered up for the Cisco Unified IP Phone 9971, two KEMs can be powered up for the Cisco Unified IP Phone 9951, and one KEM can be powered up for the Cisco Unified IP Phone 8961.
Page 97: Connect Two Or More Kems To Phone Using Kem Spine Connector
Position the phone so that the front of the phone is facing up. Step 2 Connect one end of the KEM spine connector to the accessory connector on the Cisco Unified IP Phone. Step 3 Connect the other end of the KEM spine connector to the KEM as shown in the following figure.
Page 98: Set Up Key Expansion Module In Cisco Unified Communications Manager
Position the phone so that the front of the phone is facing up. Step 2 Connect one end of the KEM spine connector to the accessory connector on the Cisco Unified IP Phone and the other end of the spine connector to a KEM, as seen in...
Page 99: Key Expansion Module Settings On Phone
Key Expansion Module Settings on Phone REVIEW DRAFT - CISCO CONFIDENTIAL Step 3 Click the IP phone that you want to configure for the Cisco Unified IP Color Key Expansion Module. The Phone Configuration window appears. Step 4 Scroll down to the Expansion Module Information section on the right pane of the Phone Configuration window, and choose the appropriate expansion module (or “none”) for the Module 1, Module 2 and Module...
Page 100: Access The Key Expansion Module Setup
The KEM starts to upgrade. Key Expansion Module Removal If you need to remove all existing KEMs from the phone, detach them from the phone, then go to Cisco Unified Communications Manager Administration and update the phone configuration file accordingly.
Page 101 Enter ? to see all available commands and options. Step 4 Use the applicable commands and options to find the desired KEM information. Step 5 To exit debug mode, press Ctrl-C. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 102 Cisco Unified IP Color Key Expansion Module Setup Troubleshoot the KEM REVIEW DRAFT - CISCO CONFIDENTIAL Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 103: Cisco Unified Video Camera Setup
Cisco Unified IP Phone with a Cisco Unified Video Camera attached. If a Cisco Unified Video Camera is not attached to the phone, the phone can only receive one-way video. The Cisco Unified IP Phone 8961 does not support the Cisco Unified Video Camera and does not display Note video.
Page 104: Cisco Unified Video Camera Attachment
The USB port connector on the bottom of the Cisco Unified Video Camera attaches to the back port (not the side port) on the Cisco Unified IP Phone 9951 or 9971. As you attach the USB connector to the back port on the phone, the camera should slide easily into the camera pin holes on the phone.
Page 105: Adjust Brightness Setting
When Auto Transmit is on (default setting), the camera streams video automatically during calls. When Auto Transmit is off, video for each call is automatically muted (however, your phone still receives video). To Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 106: Perform Camera Postinstallation Checks
Cisco Unified Video Camera Information For information about placing and receiving video calls, setting up video conferences, and adjusting camera settings on the phone, see the Cisco Unified Video Camera Quick Start Guide at this location: http://www.cisco.com/en/US/products/ps10655/products_user_guide_list.html Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager...
Page 107: Voip Wireless Network
Cisco Unified IP Phone 9971, can provide voice communication within the corporate WLAN. The Cisco Unified IP Phone depends upon and interacts with wireless access points (AP) and key Cisco IP telephony components, including Cisco Unified Communications Manager Administration, to provide wireless voice communication.
Page 108: Wlan Standards And Technologies
IP telephony. Figure 3: WLAN with wireless IP phones When a Cisco Unified IP Phone powers on, it searches for and becomes associated with an AP if the phone wireless access is set to On. The AP uses the connection to the wired network to transmit data and voice packets to and from the switches and routers.
Page 109: World Mode (802.11D)
World Mode (802.11d) If you are using the Cisco Unified IP Phone 9971 in World mode, you must enable World mode (802.11d). The Cisco Unified IP Phone 9971 uses 802.11d to determine which channels and transmit powers to use and inherits the client configuration from the associated access point.
Page 110: Supported Countries
REVIEW DRAFT - CISCO CONFIDENTIAL Because all countries support these frequencies, you can attempt to scan these channels regardless of World mode (802.11d) support. For the countries that support 2.4GHz, see Cisco Unified IP Phone 9971 Wireless LAN Deployment Guide at this location: http://www.cisco.com/en/US/products/ps10453/products_implementation_design_guides_list.html...
Page 111: Radio Frequency Ranges
420 ft (128 m) -80 dBm 48 Mbps 322 ft (98 m) -77 dBm 54 Mbps 289 ft (88 m) -75 dBm 802.11g Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 112: Wireless Modulation Technologies
1 Adjusts dynamically when associating with an AP if the AP client setting is enabled. Note 2 Advertised rates by the APs are used. If the Restricted Data Rates functionality is enabled in the Cisco Unified Communications Manager Administration phone configuration, then the Traffic Stream Rate Set IE (CCX V4) is used.
Page 113: Ap Channel And Domain Relationships
For more information about AP channel and domain relationships, see Cisco Unified IP Phone 9971 Wireless LAN Deployment Guide at this location: http://www.cisco.com/en/US/products/ps10453/products_implementation_design_guides_list.html Related Topics VoIP WLAN Deployment, on page 97 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 114: Wlans And Roaming
The Cisco Unified IP Phone 9971 supports Cisco Centralized Key Management (CCKM), a centralized key management protocol, and provides a cache of session credentials on the wireless domain server (WDS). APs must register to the WDS for fast roaming to work. CCKM is also supported on the Cisco Unified Wireless LAN Controller alone.
Page 115: Ap Association
AP Association At startup, the Cisco Unified IP Phone scans for APs with SSIDs and encryption types that it recognizes. The phone builds and maintains a list of eligible APs and uses the following variables to determine the best AP: •...
Page 116 Although 802.11b/g EDCF does not guarantee that voice traffic is protected from data traffic, you should get the best statistical results by using this queuing model. The Cisco Unified IP Phone marks the SCCP signaling packets with a DSCP value of 24 (CS3) and RTP Note packets with DSCP value of 46 (EF).
Page 117: Cisco Unified Communications Manager Interaction
With CAC, QoS is maintained in a network overload scenario by ensuring that the number of active voice calls does not exceed the configured limits on the AP. The Cisco Unified IP Phone can integrate layer 2 TSpec admission control with layer 3 Cisco Unified Communications Manager admission control (RSVP).
Page 118: Authentication Methods
Note In the Cisco ACS, by default, the PAC expires in one week. If the phone has an expired PAC, authentication with the RADIUS server takes longer while the phone gets a new PAC. To avoid PAC provisioning delays, set the PAC expiration period to 90 days or longer on the ACS or RADIUS server.
Page 119: Encryption Methods
Only WPA(TKIP) and 802.1x(WEP) support CCKM. Encryption Methods To ensure that voice traffic is secure, the Cisco Unified IP Phone supports WEP, TKIP, and Advanced Encryption Standards (AES) for encryption. When these mechanisms are used for encryption, both the signalling Skinny Client Control Protocol (SCCP) packets and voice Real-Time Transport Protocol (RTP) packets are encrypted between the AP and the Cisco Unified IP Phone.
Page 120: Ap Authentication And Encryption Options
• In AKM mode, the phone authenticates with LEAP if the phone is configured with WPA, WPA2, or CCKM key management, or if 802.1x is used. • The Cisco Unified IP Phone does not support auto EAP negotiation; to use EAP-FAST mode, you must specify it.
Page 121: Voip Wlan Deployment
This section provides configuration guidelines for deploying Cisco Unified IP Phones in the WLAN. Supported Access Points The wireless Cisco Unified IP Phone 9971 is supported on both the Cisco autonomous and unified solutions. Minimum and recommended versions are: Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 122: Supported Aps And Modes
Cisco Aironet 1300 Series Note The Cisco Unified IP Phone 9971 does not support Voice over the Wireless LAN (VoWLAN) via Outdoor MESH technology (Cisco 1500 series). No support exists for third-party access points because no interoperability testing occurs with these access points.
Page 123: Supported Antennas
Set Up Wireless LAN in Cisco Unified Communications Manager Administration In Cisco Unified Communications Manager Administration, you must enable a parameter called “Wi-Fi” for the wireless Cisco Unified IP Phone 9971. This can be done in one of the following locations in Cisco Unified Communications Manager Administration: •...
Page 124: Wireless Lan On Cisco Unified Ip Phone Setup
WLAN settings. You can use the Network Setup menu on the phone to access the Wireless Setup submenu and set up the WLAN configuration. Related Topics Wireless Setup menu, on page 108 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 125: Cisco Unified Ip Phone Settings
The Cisco Unified IP Phone includes many configurable network settings that you may need to modify before the phone is functional for your users. You can access these settings, and change some of them, through menus on the phone. You configure settings that are display-only on the phone in Cisco Unified Communications Manager Administration.
Page 126: Display Setup Menu
Ethernet Setup menu, on page 104 Wireless Setup menu, on page 108 IPv4 Setup Menu Options, on page 113 Security Setup Menu, on page 123 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 127: Password Protection
• To enter the colon in an IPv6 address, press the asterisk (*) on the keypad. The Cisco Unified IP Phone provides several methods to reset or restore option settings, if necessary. Note Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 128: Ethernet Setup Menu
IPv6 Setup menu fields, on page 120. MAC Address Unique Media Access Control Display only. Cannot configure. (MAC) address of the phone. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 129 107. support a voice VLAN. The Admin VLAN ID option must be set before you can change this option. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 130 If you change the setting of this option, you must change the SW Port Configuration option to the same setting. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 131: Set Domain Name Field
Ensure that the Admin VLAN ID option is set. Step 2 Scroll to the PC VLAN option, press Select, and then enter a new PC VLAN setting. Step 3 Press Apply. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 132: Set Sw Port Configuration Field
Scroll to the setting that you want and press Select. Wireless Setup menu The Wireless Setup menu provides options on the Cisco Unified IP Phone 9971 to view and make a variety of network settings. The following table describes these options and, where applicable, explains how to change them.
Page 133 IPv4 Setup Menu Options, on page 113. MAC Address Unique Media Access Control (MAC) Display only. Cannot configure. address of the phone. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 134 WPA-PSK or WPA versions 1 or 2 can be used if they are configured for this mode. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 135: Set Wireless Field
Scroll to the Wireless Sign In option, and use the toggle switch to change the setting between on and off. Step 2 Press Apply. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 136: Set Domain Name Field
Click Apply. Set 802.11 Mode Field Procedure Step 1 Scroll to the 802.11 Mode option, and highlight the desired value. Step 2 Click Apply. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 137: Ipv4 Setup Menu Options
Server 2 and 3) that the phone uses. DNS Server 3 Alternate TFTP Indicates whether the phone is using an alternate Set Alternate TFTP Field, TFTP server. on page 117. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 138 3 DHCPv6 assigned TFTP servers 4 DHCP assigned TFTP servers For information about the CTL and ITL Note files, see the Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 139 Yes and press Apply. Related Topics Display Setup Menu, on page 102 Password Protection, on page 103 Value Input Guidelines, on page 103 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 140: Set Dhcp Enabled Field
Set the DHCP Enabled option to No. Step 2 Scroll to the appropriate Default Router option, press Select, and enter a new router IP address. Step 3 Press Apply. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 141: Set Dns Server Fields
Scroll to the TFTP Server 1 option, press Select, and enter a new TFTP server IP address. Step 4 Press Apply then press Save. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 142: Set Tftp Server 2 Field
You must also enter the domain name for the phone in the Ethernet Setup page. Note Set Up Phone To Use DHCP To enable DHCP and allow the DHCP server to automatically assign an IP address to the Cisco Unified IP Phone and direct the phone to a TFTP server, perform these steps: Procedure Step 1 Press Applications and choose Administrator Settings >...
Page 143: Set Up Phone To Not Use Dhcp
Note that this can only be done once in an address. Before IPv6 setup options can be configured on your device, IPv6 must be enabled and configured in Cisco Unified Communication Administration. The following device configuration fields apply to IPv6 configuration: •...
Page 144: Ipv6 Setup Menu Fields
The IPv6 Setup menu is a submenu of Network settings and is accessed from the Administrator Settings menu. • For Cisco Unified IP Phones 8961 and 9951: navigate to the IPv6 options from Administrator Settings > Ethernet Setup > IPv6 Setup.
Page 145: Edit Ipv6 Setup Options
Click in an input field. b) Make your changes to the field (see the information below). The following table describes the address formats. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 146: Edit Wireless Ipv6 Setup Options
Press Apply to save your change or press Revert to discard the change. Edit Wireless IPv6 Setup options This procedure only applies to the Cisco Unified IP Phone 9971 when Wi-Fi is enabled on the Cisco Unified Communications Manager. If DHCPv6 Enabled is set to Yes, some IPv6 Setup menu options cannot be edited. If you need to change Note a setting and it is not available, check the value of the DHCPv6 Enabled option.
Page 147: Security Setup Menu
Manager Administration, choose Device > Phone. The setting appears in the Protocol Specific Information portion of the Phone Configuration window. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 148: Trust List Menu
TFTP server that the phone uses. section in the Cisco Unified Also displays a certificate icon if a Communications Manager Security Guide. certificate is installed for this server. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 149: 802.1X Authentication And Transaction Status
802.1X Authentication Options, on page 125. Step 4 To exit this menu, press Exit. 802.1X Authentication Options The following table describes the 802.1X authentication options. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 150 Realm: Indicates the user network domain, Display only. Cannot configure. always set as Network. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 151: Set Device Authentication Field
Choose Administrator Settings > Security Setup > 802.1X Authentication > EAP-MD5. Step 3 To change the shared secret, choose Shared Secret. Step 4 Enter the shared secret. Step 5 Press Apply. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 152 Cisco Unified IP Phone Settings 802.1X Authentication and Transaction Status REVIEW DRAFT - CISCO CONFIDENTIAL Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 153: Features, Templates, Services, And User Setup
C H A P T E R Features, Templates, Services, and User Setup After you install Cisco Unified IP Phones in your network, configure their network settings, and add them to Cisco Unified Communications Manager, you must use the Cisco Unified Communications Manager Administration application to configure telephony features, optionally modify phone templates, set up services, and assign users.
Page 154: Telephony Features Available For Cisco Unified Ip Phone
Cisco Unified Communications Manager and other documentation that contains configuration procedures and related information. For information about using most of these features on the phone, see Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager. Also, see...
Page 155 Moving the All Calls functionality to the Communications Manager Primary Line frees up the feature key for other dedicated Administration Guide. tasks. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 156 Secure Real-time Transport Security (SRTP) protocols to ensure security on Cisco and third-party phones. The feature also introduces Early Offer and V.150 capability for Cisco and third-party phones. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 157 Placed Calls log while dialing. To place the call, the user can choose a number from the Auto Dial list or continue to enter digits manually. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 158 • Cisco Unified Communications Manager Features and Services Guide, “Barge and Privacy” chapter • Cisco Unified Communications Manager Administration Guide, “Feature Control Policy Configuration” Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 159 An announcement alerts later call participants that the call is being recorded. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 160 Call History Display Displays only the call history of a selected line. For more information, see Enable Call Enhancement History Display Enhancement, on page 198. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 161 You can configure audio and visual alerts for the primary line on the phone. These alerts notify the users that a call is ringing in the pickup group. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 162 • Cisco Unified Communications Manager Features and Services Guide, “Call Display Restrictions” chapter • Cisco Unified Communications Manager Administration Guide, “Directory Number Configuration” chapter Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 163 Cisco Extension Mobility can be useful if users work from a variety of locations within your company or if they share a workspace with coworkers. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 164 Allows users to make calls from web and desktop For more information, see “Cisco Web applications. Dialer” chapter in the Cisco Unified Communications Manager Features and Services Guide. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 165 If a call fails due to an incompatible CAL, the phone displays a failure message. You set up the failure message that the user sees. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 166 Point Configuration” chapter in the Cisco simultaneous calls for application-controlled redirection. Unified Communications Manager Administration Guide. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 167 Release button while on a call or while dialing off-hook, the active call ends and dial tone sounds. The New Call window appears on the selected line on the phone screen. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 168 Inactive load status. The Cisco Unified Communications Manager administrator can verify whether the active and inactive loads were swapped correctly. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 169 Enables Video, Shared Line, and BLF Speed Dial in No configuration required. SRST mode. For more information, see Survivable Remote Site Telephony, on page 162. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 170 Reduced bass removes low frequencies, which can improve muffled voices or insufficient volume on handsets. The default setting is for reduced bass. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 171 Enables phones with a shared line to distinguish No configuration required. between the local and remote lines that placed a call on hold. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 172 The Intercom feature does not support Note Extension Mobility Cross Cluster. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 173 Enables users to see if a Cisco Unified IP Phone is in For more information, see Cisco Unified the Remote-in-use state when there is a call alert on Communications Manager shared lines. Administration Guide. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 174 Cisco Unified IP Phone. chapter • Cisco Unified Communications Manager System Guide, “Voice Mail Connectivity to Cisco Unified Communications Manager” chapter Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 175 Mobility” chapter in the Cisco Unified originate a call from a remote device, such as a cellular Communications Manager Features and phone. Services Guide. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 176 Cisco Unified Communications Manager (SIP). One Button Access to Call Provides the user with quick access to the Call History No configuration required. History screen. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 177 Enables the users to query the call queue statistics for For more information, see Feature Statistics hunt pilots and the information appears on phone screen. Buttons and Softkeys, on page 171 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 178 Cisco Unified Communications Manager goes off hook. This feature can be useful for phones Administration Guide. that are designated for calling emergency or “hotline” numbers. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 179 Manager Features and Services Guide, “Quality Report Tool” chapter Redial Allows users to call the most recently dialed phone No configuration required. number by pressing Redial. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 180 Controls the playing of the Secure indication tone. For No configuration required. Tone more information, see Secure and nonsecure call indication tone, on page 165. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 181 • Cisco Unified Communications display on the phone. Manager System Guide, “Cisco Unified IP Phone Services” chapter Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 182 Enables you to configure certain features as either For more information, see Enable Softkey softkeys or programmable feature buttons. Policy Control, on page 199. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 183 The phones support the following USB headsets: No configuration required. • BlackWire C220 Series • BlackWire C420 • Blackwire C620 • Savi 7xx • Voyager Pro UC v2 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 184 ID on all the phones in the group. Displaying the same call ID on all phones ensures that group users can identify the correct active call. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 185 Manager must cross untrusted networks. This VPN is differs from VXC VPN. See the Note description of Cisco VXC VPN in this table. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 186: Survivable Remote Site Telephony
New Call End Call Redial Answer Hold Resume Conference Conference to Active Calls (Join) The Active Calls softkey does not display. Conference List Transfer Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 187 Communications Manager after failover. Speed Dial Service IRL Programmable Line To Voicemail (iDivert) The iDivert softkey does not display. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 188 The softkey causes no action. Privacy The softkey causes no action. Call Back The Call Back softkey does not display. Video Video conference is not supported. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 189: Secure And Nonsecure Call Indication Tone
• Common Phone Profile Configuration window (Device > Device Settings > Common Phone Profile) • Enterprise Phone Configuration window (System > Enterprise Phone Configuration) Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 190: Product-Specific Configuration Parameters
• Link Layer Discovery Protocol - Media Endpoint Discover (LLDP-MED): Switch Port • Link Layer Discovery Protocol (LLDP): PC Port • 802.1x Authentication • Switch Port Remote Configuration • PC Port Remote Configuration Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 191: Override Common Settings Check Box
1 Phone Configuration window 2 Common Phone Profile window 3 Enterprise Phone Configuration window Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 192: Corporate And Personal Directory Setup
• Address Book Synchronization Tool (TABSynch) Users can use these methods to access Personal Directory features: • From a web browser: Users can access the PAB and Speed Dials features from the Cisco Unified Communications Manager User Options web pages.
Page 193: Cisco Ip Manager Assistant
Address Book Synchronizer Deployment, on page 297. To ensure that Cisco IP Phone Address Book Synchronizer users access only their end-user data, activate the Cisco UXL Web Service in Cisco Unified Serviceability. To configure Personal Directory from a web browser, users must access their User Options web pages. You must provide users with a URL and sign-in information.
Page 194: Ipma Proxy Line Support
IPMA Proxy Line support When you configure Cisco IPMA in proxy-line mode, the manager and assistant do not share a directory number. The assistant handles calls for a manager using a proxy number. The proxy number is not the directory number for the manager, but an alternate number chosen by the system and that an assistant uses to handle manager calls.
Page 195: Ipma Shared Line Support
REVIEW DRAFT - CISCO CONFIDENTIAL IPMA Shared Line support If you configure Cisco IPMA in shared-line mode, the manager and assistant share a directory number; for example, 1701. The assistant handles calls for a manager on the shared directory number. When a manager receives a call on directory number 1701, both the manager phone and the assistant phone rings.
Page 196 (Mobility) Mute Other Pickup PLK Support for Queue Status Privacy Queue Status Quality Reporting Tool (QRT) Redial Speed Dial Speed Dial Line Status Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 197: Phone Button Templates
Cisco Unified Communications Manager during registration. Note The default Cisco Unified IP Phone 9971 template that ships with the phone uses buttons 1 and 2 for lines. Modify Phone Template The Cisco Unified Communications Manager Device Settings page contains the phone template.
Page 198: Phone Button Template For Personal Address Book Or Speed Dials
• Service Type: Select Directories. • Enable: Select the check box. http://<IP_address> or https://<IP_address> (Depends on the protocol that the Cisco Unified IP Phone supports.) Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 199: Modify Phone Button Template For Pab Or Fast Dial
Step 4 Select Save. You can add, update, or delete service parameters as described in the “Cisco Unified IP Phone Services Configuration” chapter in the Cisco Unified Communications Manager Administration Guide. If you change the service URL, remove an IP Phone service parameter, or change the name of a...
Page 200: Conference
Administration Guide, “Softkey Template Configuration” chapter, and the Cisco Unified Communications Manager System Guide, “Softkey Template” chapter. The Cisco Unified IP Phones do not support all the softkeys that are configurable in Softkey Template Configuration on Cisco Unified Communications Manager Administration. Cisco Unified Communications Manager allows you to enable or disable some softkeys in the control policy configuration settings.
Page 201: Divert
(QRT) a programmable feature button or as a softkey. Redial Redial (Redial) — Remove Last Remove Last Conference — Conference Participant (Remove) Participant Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 202: Feature Control Policy
Cisco IP Manager Assistant, on page 169 Feature Control Policy You can limit the appearance of some telephony features on the Cisco Unified IP Phone 8961, 9951, and 9971 by enabling or disabling these features in the feature control policy configuration. When you disable a feature in the feature control policy configuration for a phone, you restrict user access to the feature and the softkeys for the feature do not display on the phone.
Page 203: Create Feature Control Policy
Table 27: Feature Control Policy Default Values Feature Default value Forward All Enabled Park Disabled To Voicemail Disabled Conference List Enabled Speed Dial Enabled Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 204: Services Setup
Disabled Services Setup You can give users access to Cisco Unified IP Phone Services on the Cisco Unified IP Phone 8961, 9951, and 9971. You can also assign a button to different phone services. These services comprise XML applications and Cisco-signed Java midlets that enable the display of interactive content with text and graphics on the phone.
Page 205: Add Users To Cisco Unified Communications Manager
Set Up Access to User Options Web Pages Before a user can access the User Options web pages, you must add the user to the standard Cisco Unified Communications Manager end user group and associate the appropriate phone with the user.
Page 206: Add User To End User Group
Features, Templates, Services, and User Setup Set Up Access to User Options Web Pages REVIEW DRAFT - CISCO CONFIDENTIAL These settings correspond to the values that you entered when you added the user to Cisco Unified Communications Manager. For more information, see: •...
Page 207: Customize User Options Web Page Display
• Hide All Settings: No Call Forward settings display on the User Options web pages. • Show Only Call Forward All: Only Call Forward All calls displays on the User Options web pages. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 208: Feature Setup
1 Device Configuration window settings (highest precedence) 2 Common Phone Profile Configuration window settings 3 Enterprise Phone Configuration window settings (lowest precedence) Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 209: Call Forward Notification Setup
Field Description Require Client Matter This check box controls whether the system prompts the user for a CMC upon Code placing a call. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 210: Enable Line Status For Call Lists
Note The CSV file value must match the Device Default value in the Cisco Unified Communications Manager Administration window. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 211: Forced Authorization Codes Setup
The individual files making up the firmware image are retrieved from the TFTP server by only the root phone in Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 212: Remote Port Configuration Setup
Step 1 In Cisco Unified Communications Manager Administration, choose Device > Phone. Step 2 Find your phone from the list of phones that associate with the Cisco Unified Communications Manager. Step 3 Click on the Device Name of the phone.
Page 213: Enable Device Invoked Recording
If you set these same parameters in these other windows as well, the setting that takes precedence is determined in the following order: 1 Device Configuration window settings 2 Common Phone Profile window settings 3 Enterprise Phone Configuration window settings Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 214: Pause In Speed Dial
The default InterDigit Interval is 60 ms. The range is 50 ms to 500 ms. Note that this value does not alter the pause value (2 seconds) indicated by the comma. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 215: Errors With Incorrect Cmc Or Fac
An AS-SIP phone is associated with a single Resource Priority namespace. If <None> is left as the namespace in the SIP profile then the default namespace is used. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 216: Mlpp Device Setup
• MLPP Indication • MLLP Preemption The MLPP Preemption value is only configurable for Cisco AS-SIP devices. For third party AS-SIP devices, the determination about whether a call can be preempted is left to the device. MLPP Precedence Domain Setup MLPP domain is configured at the device level.
Page 217: Mlpp Authorization Setup For End User
Enable Video On/Off Setting REVIEW DRAFT - CISCO CONFIDENTIAL When the check box is enabled, the system challenges the Cisco or third-party AS-SIP phone for the user’s credentials when a precedence call is initiated from the device. MLPP Authorization Setup for End User Configure MLPP Authorization for a user on the End User administration page.
Page 218 Park Monitoring Park monitoring is supported only when a Cisco Unified IP Phone 8961, 9951, or 9971 parks a call. Park monitoring then monitors the status of a parked call. The park monitoring call bubble is not cleared until the parked call gets retrieved or is abandoned by the parkee.
Page 219 Timer expires, the call is removed from park and forwards to the specified destination or returns to the parker line. Set Timers Configure the timers in the Cisco Unified Communications Manager Service Parameters page. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 220 Configure this value in the Hunt Pilot Configuration window (in Cisco Unified Communications Manager Administration, choose Call Routing > Route/Hunt > Hunt Pilot). Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 221 Locate the Actionable Incoming Call Alert field and set the field to the appropriate setting. The field is set to Disabled by default. If you also configure this field in the other windows, the setting precedence is: Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 222 If the default line filter is not configured, the phone checks all provisioned lines. If configured, the phone checks the lines set on Cisco Unified Communications Manager if the user selects Default filter as the active filter, or if there are no custom filters.
Page 223 Softkey Policy Control enables you to configure the following features as softkeys or programmable feature buttons: • Malicious Caller ID • Pick Up Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 224 The following list identifies the UDP ports that are used for other phone services and thus not available for RTP and sRTP use: port 4051 used for the Peer Firmware Sharing (PFS) feature Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 225 It can significantly reduce the time taken for TLS connection to exchange data. Although Cisco Unified IP Phones 8961, 9951, and 9971 support TLS sessions, all TLS sessions do not support TLS resumption. The following list describes the different sessions and TLS resumption support: •...
Page 226 VXC 2112 clients when they attach to a Cisco Unified IP Phone 8961, 9951, or 9971. You can set up the Cisco VXC VPN and the phone VPN to use the same tunnel or separate tunnels in the following configurations: Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 227 (in the VXC VPN Sign In window). Cisco VXC VPN Setup To set up the Cisco VXC VPN feature, you must first set up the VPN feature for the attached IP phone in Cisco Unified Communications Manager Administration. Use the submenus under the Advanced Features >...
Page 228 VXC VPN tunnel and allows only the Cisco VXC device with the specified MAC address to access the tunnel. By default, this field is blank. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 229 IP phone voice and video media handling and UI functions may occur due to IP phone CPU loading. Default: Dual Tunnel Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 230 The following table describes how the VXC VPN Option and Challenge field settings alter the operation of the Cisco VXC VPN feature. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 231 The following table describes how a change in the VXC VPN Option setting alters the operation of the VXC VPN feature when the feature is already enabled. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 232 The following Cisco Unified Communications Manager configuration is required to support the Cisco VXC VPN: PC Port Enabled You must set the PC Port to Enabled. If the PC port is disabled, the Cisco VXC cannot access the network. The phone provides no enforcement of this configuration. Span to PC Port Disabled You must set the Span to PC Port option to Disabled.
Page 233 The recommended VPN concentrator for use with this feature is the Cisco ASA 5500 Series Adaptive Security Appliance. To support the Cisco VXC VPN, you must set up the ASA for multisession support so that the phone can establish two tunnels that use the same credentials.
Page 234 VPN Group and VPN Profile. This restriction exists because the Cisco VXC VPN can share the same VPN parameters as the phone VPN. • All existing limitations and restrictions that apply to the phone VPN support apply to the Cisco VXC VPN as well.
Page 235: Customization And Modification Of Configuration Files
TFTP directory in Cisco Unified Communications Operating System Administration from the TFTP Server File Upload window. For information on how to upload files to the TFTP folder on a Cisco Unified Communications Manager server, see Cisco Unified Communications Operating System Administration Guide.
Page 236: Custom Phone Rings
50 ring types. Each ring type contains a pointer to the PCM file that is used for that ring type and the text that appears on the Ring Type menu on a Cisco Unified IP Phone for that ring. The Cisco TFTP server for each Cisco Unified Communications Manager contains this file.
Page 237 <FileName>Analog2.raw</FileName> </Ring> </CiscoIPPhoneRingList> PCM File Requirements for Custom Ring Types The PCM files for the rings must meet the following requirements for proper playback on Cisco Unified IP Phones: • Raw PCM (no header) • 8000 samples per second • 8 bits per sample •...
Page 238: Custom Background Images
213. Step 2 Upload the new PCM files that you created to the Cisco TFTP server for each Cisco Unified Communications Manager in your cluster. For more information, see the “Software Upgrades” chapter in Cisco Unified Communications Operating System Administration Guide.
Page 239 <ImageItem Image="TFTP:Desktops/640x480x24/TN-FullMoon.png" URL="TFTP:Desktops/640x480x24/FullMoon.png"/> </CiscoIPPhoneImageList> The Cisco Unified IP Phone firmware includes a default background image. The List.xml file does not define this image. The default image is always the first image that appears in the Background Images menu on the phone.
Page 240 215. Step 2 Upload the new PNG files that you created to the following subdirectory in the TFTP server for the Cisco Unified Communications Manager: Desktops/640x480x24 The file name and subdirectory parameters are case sensitive. Be sure to use the forward slash “/”...
Page 241: Wideband Codec Setup
Wideband Codec Setup By default, the G.722 codec is enabled for the Cisco Unified IP Phone 8961, 9951, and 9971. If Cisco Unified Communications Manager is configured to use G.722 and if the far endpoint supports G.722, the call connects using the G.722 codec in place of G.711.
Page 242: Automatically Disable Cisco Unified Ip Phone Display
Automatically Disable Cisco Unified IP Phone Display REVIEW DRAFT - CISCO CONFIDENTIAL ◦ For a single phone: Idle Timer field in the Phone configuration window in Cisco Unified Communications Manager Administration. ◦ For multiple phones simultaneously: URL Idle Time field in the Enterprise Parameters Configuration...
Page 243: Energywise On The Cisco Unified Ip Phone Setup
EnergyWise settings. You configure these fields in Cisco Unified Communications Manager Administration in the Product Specific Configuration area of the Phone Configuration window Device > Phone. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 244 The Phone On Time must be at least 20 minutes later than the Phone Note Off Time. For example, if the Phone Off Time is 7:00, the Phone On Time must be no earlier than 7:20. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 245 The security secret password that is used to communicate with the endpoints in the EnergyWise domain. The maximum length of this field is 127 characters. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 246: Ssh Access
The following table describes the SSH Access field. • Common Phone Profile Configuration (Device > Device Settings > Common Phone Profile). • Phone Configuration (Device > Phone windows). Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 247 SSH Access Select Enabled to allow access to the SSH Daemon. Select Disabled to disallow access to the SSH Daemon. The default is Disabled. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 248 Cisco Unified IP Phone Customization SSH Access REVIEW DRAFT - CISCO CONFIDENTIAL Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 249 Phone Information Screen to the right of the server option. If the user is not connected to a secure or authenticated server, no icon appears. The Model Information screen includes the options that are described in Model Information Fields, on page 226. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 250 Domain name of the server to which the phone is Display only. Cannot registered. configure. Stand-by Server Domain name of the standby server. Display only. Cannot. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 251 This table also includes actions you can take to address errors. Display Status Messages Screen To display the Status Messages screen, follow these steps: Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 252 The CTL file was not installed previously. For more information about the CTL file, see the Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 253 IP address. See Ethernet Setup menu, on page 104 for details. If you are using DHCP, check the DHCP server configuration. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 254 ◦ tones.xml • Located in subdirectory with same name as user locale: ◦ glyphs.xml ◦ dictionary.xml ◦ kate.xml Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 255 The phone remains idle until it is the IP address. power cycled or until you reset the DHCP address. See Ethernet Setup menu, on page 104 for details. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 256 Manager, which does not support security by default. For more information about the trust list, see the Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 257 Authentication typically times out if transaction but timed out to due the 802.1X is not configured on the absence of an authenticator. switch. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 258 Guide. Version error The name of the phone load file is Make sure that the phone load file has incorrect. the correct name. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 259 • In dual-stack mode, both DHCPv4 and DHCPv6 state information is displayed. Draft comment: Refer them to the tables added in step 3 above Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 260 DHCPv6 State Description CDP INIT CDP is initializing DHCP6 BOUND DHCPv6 is BOUND DHCP6 DISABLED DHCPv6 is DISABLED DHCP6 RENEW DHCPv6 is renewing Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 261 Phone is in IPv4-only mode with IPv6 Stack turned ROUTER ADVERTISE., (GOOD IP) ROUTER ADVERTISE., (BAD IP) UNRECOGNIZED MANAGED BY IPv6 Address is not from router or DHCPv6 server Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 262 The phone has no buffers available to receive the packet. Frame Checksum (FCS) Errors Increments when an FCS error is detected in a received MPDU. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 263 Transmission of packet failed due to queue time. Success Counter Counter of successful transmissions. Max Retry Failure Counter of successive transmission failures that caused a roaming attempt. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 264 Size of voice packets, in milliseconds, in the receiving voice stream (RTP streaming audio). Sender Size Size of voice packets, in milliseconds, in the transmitting voice stream. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 265 These codecs provide the following maximum MOS LQK score under normal conditions with no frame loss: • G.711 yields a score of 4.5. • G.729 A /AB yields a score of 3.7. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 266 Select Video. See Video Statistics, on page 243 for a description of the Video statistics. Step 5 To exit the Video screen, press Exit. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 267 Number of P-frames that the camera sent since the video stream opened. Sender IFrames Number of I-frames that the camera sent since the video stream opened. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 268 RTCP receiver report blocks are received. Display Current Access Point Screen The Current Access Point screen displays statistics about the current access point on the wireless Cisco Unified IP Phone 9971. Current Access Point, on page 245 describes the information that appears in this screen.
Page 269 A two-digit country code. Country information might not be display if the country information element (IE) is not present in the beacon. Channels A list of supported channels (from the country IE). Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 270 This feature is critical to standby time on the wireless IP Phone. CCX Version If the AP is CCX compliant, this field shows the CCX version. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 271 C H A P T E R Remote Monitoring Each Cisco Unified IP Phone has a web page from which you can view a variety of information about the phone, including: • Device information • Network setup information • Network statistics •...
Page 272: Access Web Page For Phone
Setup > Ethernet Setup > IPv4 Setup, and then scroll to the IP Address option. Step 2 Open a web browser and enter the following URL, where IP_address is the IP address of the Cisco Unified IP Phone: http://<IP_address> or https://<IP_address> (depending on the protocol supported by the Cisco Unified IP...
Page 273: Control Web Page Access
For security purposes, access to the web pages for a phone is disabled by default. This practice prevents access to the web pages that are described in this chapter and to the Cisco Unified Communications Manager User Options web pages.
Page 274: Device Information
REVIEW DRAFT - CISCO CONFIDENTIAL • HTTP or HTTPS protocols If your Cisco Unified IP Phone is configured to use the HTTP or HTTPS protocols, use http://<IP_address> or https://<IP_address> for phone web access. If your Cisco Unified IP Phone is configured to use only HTTPS protocol, use https://<IP_address> for phone web access.
Page 275: Network Setup
The Network Setup area on a phone web page displays network setup information and information about other phone settings. The following table describes these items. You can view and set many of these items from the Network Setup menu on the Cisco Unified IP Phone. For more information, see Cisco Unified IP Phone Settings, on page 101.
Page 276 URL of the help text that appears on the phone. Directories URL URL of the server from which the phone obtains directory information. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 277 • 100H = 100-BaseT/half duplex • 100F = 100-BaseT/full duplex • 1000F = 1000-BaseT/full duplex • No Link = No connection to the PC port Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 278 PC VLAN VLAN that identifies and removes 802.1P/Q tags from packets that are sent to the Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 279: Network Statistics
To display a network statistics area, access the web page for the phone, and then click the Ethernet Information, the Access, or the Network hyperlink. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 280 Total number of packets between 64 and 1522 bytes in length that were received and that have a bad Frame Check Sequence (FCS). Rx multicast Total number of multicast packets that the phone received. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 281 Total number of collisions that occurred while a packet was transmitted. Tx excessLength Total number of packets that were not transmitted because the packet experienced 16 transmission attempts. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 282: Device Logs
• Console Logs - Includes hyperlinks to individual log files. The console log files include debug and error messages that the phone received. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 283: Streaming Statistics
Status Messages, on page 228 describes the status messages that can appear. • Debug Display - Displays debug messages that might be useful to Cisco TAC if you require assistance with troubleshooting. Streaming Statistics A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously. A phone streams information when it is on a call or is running a service that sends or receives audio or data.
Page 284 Monitoring, on page 293. Note The MOS LQK score can vary due to the codec type that the Cisco Unified IP Phone uses. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 285 RTP packets that were received from the network but were discarded from the jitter buffers. Rcvr Reports Received Number of times RTCP Receiver Reports have been received. (see note) Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 286: Request Information From Phone In Xml
• ModelInfo is a list of the related information about the phone. Before You Begin Web access needs to be enabled to get the information. The phone must be associated with a user. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 287 <CalledPartyName/> <CalledPartyDirNum>1030</CalledPartyDirNum> <HuntPilotName/> <CallReference>30303060</CallReference> <CallDuration>12835</CallDuration> <CallStatus>null</CallStatus> <CallSecurity>UNAUTHENTICATED</CallSecurity> <CallPrecedence>ROUTINE</CallPrecedence> <FeatureList/> </CiscoIPPhoneCallInfo> <VisibleFeatureList> <Feature Position="1" Enabled="true" Label="End Call"/> <Feature Position="2" Enabled="true" Label="Show Detail"/> </VisibleFeatureList> </CiscoIPPhoneCallLineInfo> Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 288 <?xml version="1.0" encoding="utf-8"?> <CiscoIPPhoneModeInfo> <PlaneTitle>Applications</PlaneTitle> <PlaneFieldCount>12</PlaneFieldCount> <PlaneSoftKeyIndex>0</PlaneSoftKeyIndex> <PlaneSoftKeyMask>0</PlaneSoftKeyMask> <Prompt></Prompt> <Notify></Notify> <Status></Status> <CiscoIPPhoneFields> <FieldType>0</FieldType> <FieldAttr></FieldAttr> <fieldHelpIndex>0</fieldHelpIndex> <FieldName>Call History</FieldName> <FieldValue></FieldValue> </CiscoIPPhoneFields> <CiscoIPPhoneFields> <FieldType>0</FieldType> <FieldAttr></FieldAttr> <fieldHelpIndex>0</fieldHelpIndex> <FieldName>Preferences</FieldName> <FieldValue></FieldValue> Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 289 Remote Monitoring Sample ModelInfo output REVIEW DRAFT - CISCO CONFIDENTIAL </CiscoIPPhoneFields> </CiscoIPPhoneModeInfo> Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 290 Remote Monitoring Sample ModelInfo output REVIEW DRAFT - CISCO CONFIDENTIAL Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 291 Cisco Unified IP Phone Does Not Go Through Normal Startup Process Problem When you connect a Cisco Unified IP Phone to the network port, the phone does not go through the normal startup process as described in Phone Startup Verification, on page 68 and the phone screen does not display information.
Page 292 ◦ Disconnect a functioning Cisco Unified IP Phone from another port and connect it to this network port to verify that the port is active. ◦ Connect the Cisco Unified IP Phone that does not start up to a different network port that is known to be good.
Page 293 Phone Cannot Connect to TFTP Server or to Cisco Unified Communications Manager Problem If the network is down between the phone and either the TFTP server or Cisco Unified Communications Manager, the phone cannot start up properly. Solution Ensure that the network is currently running.
Page 294 Solution If the Cisco CallManager service is not running, all devices on the network that rely on it to make phone calls are affected. If the TFTP service is not running, many devices cannot start up successfully. For more...
Page 295 Cisco Unified IP Phone should not reset. Typically, a phone resets if it has problems in connecting to the Ethernet network or to Cisco Unified Communications Manager. These sections can help you identify the cause of a phone resets in your network:...
Page 296 Voice VLAN setup errors Problem If the Cisco Unified IP Phone appears to reset during heavy network usage, it is likely that you do not have a voice VLAN configured. Solution Isolating the phones on a separate auxiliary VLAN increases the quality of the voice traffic.
Page 297 The physical connection to the LAN may be broken. Solution Verify that the Ethernet connection to which the Cisco Unified IP Phone connects is up. For example, check whether the particular port or switch to which the phone connects is down and that the switch is not rebooting.
Page 298 The configuration file may not be signed by the corresponding certificate in the phone Trust List. Solution Re-sign the configuration file by using the correct certificate. TFTP Authorization Fails Problem Phone reports TFTP authorization failure. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 299 Configure TFTP entries with certificates in the CTL file. 802.1X Authentication Problems 801.1X authentication problems can be broken into the categories that are described in the following table. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 300 The phone cannot authenticate. Cause These errors typically indicate that 802.1X authentication is enabled on the phone, but the phone is unable to authenticate. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 301 The following sections describe how to resolve camera, audio, and video problems. No Video Problem The phone does not detect the camera or no picture appears on the screen. Solution Check the following conditions: Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 302 • Put the call on hold and then resume the call to clear the issue. • If the transmitting phone is also Cisco Unified IP Phone 8961 or 9951 or 9971, check the LED on top of the camera. If no light is illuminated (either green or red), then the remote camera might not be transmitting video.
Page 303 • Adjust the camera brightness by navigating to Accessories > Cisco Unified Video Camera > Brightness and adjusting the brightness settings. Poor quality or grainy video Problem The phone has poor video quality/grainy video. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 304 • Check the Cisco Unified Communications Manager bandwidth settings under Region settings. • Check the Receiver Resolution in video statistics. This may be an issue if the Cisco Unified Communications Manager bandwidth setting limits the resolution to less than CIF, (352x288). Try increasing the bandwidth to at least 275 kbps.
Page 305 Video distorted or pixilated on Cisco Unified IP Phone 9951 Problem The video on the Cisco Unified IP Phone 9951 appears distorted or pixilated and the phone is using a 100-BaseT/full duplex connection. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 306 VPN status is connected. 2 Power cycle VXC device. Identify VXC VPN Connection Problems Use these steps to identify problems with the VXC VPN connection. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 307 Check that the VXC device gets an IP address from the phone, and not from the local router. Step 8 From the VXC device, use the ping command to check that the device can successfully contact the Cisco Unified Communications Manager.
Page 308 Assign static IP values to the phone. See Ethernet Setup menu, on page 104 for instructions. Use the same default router setting that other functioning Cisco Unified IP Phones use. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 309 Step 5 From Cisco Unified Communications Manager, choose Device > Phone. Click Find to search for this phone. Verify that you have assigned the correct MAC address to this Cisco Unified IP Phone. For information about determining a MAC address, see...
Page 310 They are called unassigned DNs and can be used for other devices. If unassigned DNs are not used by other devices, delete these DNs from the Cisco Unified Communications Manager database. You can use the Route Plan Report to view and delete unassigned reference numbers. See the Cisco Unified Communications Manager Administration Guide for more information.
Page 311 If a service has stopped, click the corresponding radio button and then click Start. The Service Status symbol changes from a square to an arrow. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 312 Enable phone debugging If you are experiencing phone problems that you cannot resolve, Cisco TAC can assist you. You will need to turn debugging on for the phone, reproduce the problem, turn debugging off, and send the logs to TAC for analysis.
Page 313 You must unlock the network configuration options before you can configure them. See Password Protection, on page for details. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 314 The following sections describe phone maintenance. Basic Reset Performing a reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and resets or restores various configuration and security settings. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager...
Page 315 When you press 1, the lights on the line buttons turn red. The light on the Select button flashes when a button is pressed. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 316 Step 1 From the Administrator Settings menu, unlock phone options (seePassword Protection, on page 103). Step 2 Choose Reset Settings > Security Settings. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 317 IP Phone. The QRT feature is installed as part of Cisco Unified Communications Manager installation. You can configure user Cisco Unified IP Phones with QRT. When you do so, users can report problems with phone calls by pressing Report Quality. This softkey or button is available only when the Cisco Unified IP Phone is in the Connected, Connected Conference, Connected Transfer, or OnHook states.
Page 318 Cisco Unified IP Phone Cleaning To clean your Cisco Unified IP Phone, use only a dry soft cloth to gently wipe the phone and the phone screen. Do not apply liquids or powders directly to the phone. As with all nonweatherproof electronics, liquids and powders can damage the components and cause failures.
Page 319 A P P E N D I X Internal Support Website If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to end users.
Page 320 Cisco Unified Communications Manager lets you integrate with different voice messaging systems, including the Cisco Unity voice messaging system. Because you can integrate with a variety of systems, you must provide users with information about how to use your specific system.
Page 321 • User Options web pages - Make sure that users know how to access their User Options web pages. See Phone Features User Subscription and Setup, on page 296 for details. • Cisco Unified IP Phone Address Book Synchronizer - Make sure to provide users with the installer for this application: Obtain Cisco Unified IP Phone Address Book Synchronizer...
Page 322 The Configure Cisco Unified CallManager Server Information window displays. Step 5 Enter the IP address or host name and the port number of the Cisco Unified Communications Manager server and select OK. If you do not have this information, contact your system administrator.
Page 323 To verify whether the synchronization worked, sign in to your User Options web pages and choose Personal Address Book. The users from your Windows address book should be listed. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 324 Internal Support Website Cisco Unified IP Phone Address Book Synchronizer Deployment REVIEW DRAFT - CISCO CONFIDENTIAL Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 325 Cisco Unified Communications Manager Locale Installer Installation If you are using Cisco Unified IP Phones in a locale other than English (United States), you must install the locale-specific version of the Cisco Unified Communications Manager Locale Installer on every Cisco Unified Communications Manager server in the cluster.
Page 326 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 327 A P P E N D I X Technical Specifications The following sections describe the technical specifications for the Cisco Unified IP Phone 8961, 9951, and 9971. • Physical and Operating Environment Specifications, page 303 • Cable Specifications, page 304 •...
Page 328 • RJ-45 jack for a second 10/100/1000BaseT compliant connection (10/100/1000 Computer port on the Cisco Unified IP Phone 8961, 9951, and 9971) • 3.5 mm jack for microphone and speaker connection (for Cisco Unified IP Phone 9951 and 9971 only) • 48-volt power connector...
Page 329 The following table describes the computer port connector pinouts. Table 61: Computer (Access) Port Connector Pinouts Pin number Function BI_DB+ BI_DB- BI_DA+ BI_DD+ BI_DD- BI_DA- BI_DC+ Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 330 BI stands for bidirectional, while DA, DB, DC and DD stand for Data A, Data B, Data C and Data Note D respectively. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 331 • User’s Name: John Doe • User ID: johndoe • MAC address listed on phone: 00127F576611 • Five-digit internal telephone number: 26640 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 332 309. Add User Directly to Cisco Unified Communications Manager If you are not using an LDAP directory, you can add a user directly with Cisco Unified Communications Manager Administration by following these steps: If LDAP is synchronized, you cannot add a user with Cisco Unified Communications Manager Note Administration.
Page 333 For the required fields, possible values (some of which are based on the example of user johndoe) can be configured as follows: a) In the Device Information pane of this window: Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 334 To identify the settings that the security profile contains, choose System > Security Profile > Phone Security Profile. Note Choose a security profile based on the overall security strategy of the company. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 335 If your phone has a second line, configure Line 2. k) Associate the user with the device: • Choose User Management > End User. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 336 In the Extension Mobility area, check the Enable Extension Mobility Cross Cluster box if the user is allowed for Extension Mobility Cross Cluster service. Step 6 Select Save. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 337 Adjust Handset Rest, page 324 Wall Mount Components This section describes how to install a wall mount for the Cisco Unified IP Phone 8961, 9951, and 9971. Figure 5: Wall Mount Kit for a Single Phone Assembly The package includes these items: •...
Page 338 Using a #2 Phillips-head screwdriver, carefully center the anchor over the pencil mark and press the anchor into the wall. c) Screw the anchor clockwise into the wall until it is seated flush. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 339 Attach the phone bracket by inserting the tabs into the mounting tabs on the phone. The phone ports should be accessible through the holes in the bracket. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 340 If you are connecting a network device (such as a computer) to the phone, attach the cable to the 10/100/1000 Computer (PC access) port. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 341 Attach the phone to the wall bracket by inserting the tabs on the top of the phone bracket into the slots on the wall bracket. Ensure that the power cord and any other cable that does not terminate in the wall behind the Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 342 324. Wall Mount Components for Phone with Key Expansion Module This section describes how to install a wall mount for the Cisco Unified IP Phone 8961, 9951, and 9971 that connects to the Key Expansion Module. Figure 10: Wall Mount Kit for Phone with Key Expansion Module Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 343 IP Phone Installation, on page Install Bracket for Phone with KEM To install the phone on the wall, follow these steps: Be sure to connect to connect the Cisco Unified IP Phone to the Key Expansion Module before installing Note the phone bracket.
Page 344 Detach the handset cord (and headset cord, if there is a headset), power cord, and any other attached cords from the base of the phone. b) Remove the label covers that are conceal the screw holes. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 345 If you are connecting a network device (such as a computer) to the phone, attach the cable to the 10/100/1000 Computer (PC access) port. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 346 Attach the phone to the wall bracket by inserting the tabs on the top of the phone bracket into the slots on the wall bracket. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 347 Step 5 Use the locking key to lock the phone to the wall bracket. Step 6 Proceed to Adjust Handset Rest, on page 324 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 348 Line up the tab with the slot in the cradle, and press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 349 ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones This section describes how to install the non-lockable wall mount kit on a Cisco Unified IP Phone 8961, 9951, and 9971 when the phone is not connected to a Key Expansion Module.
Page 350 The following figure shows the phone with the wall mount kit from the side. Figure 17: Side View of ADA Non-Lockable Wall Mount Kit Installed on Phone Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 351 Cisco Unified IP Phone Non-Lockable Wall Mount Components REVIEW DRAFT - CISCO CONFIDENTIAL Components The following figure shows the components of the ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones. Figure 18: Components The package contains the following items: •...
Page 352 Screw the anchor clockwise into the wall until it is seated flush. e) Use the included screws and a #2 Phillips-head screwdriver to attach the bracket to the wall. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 353 Thread the handset cord (and headset cord, if using one). Reattach the cords and seat them in the clips that are incorporated into the phone body. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 354 PC port. d) (Optional) If the cables terminate inside the wall bracket, connect the cables to the jacks. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 355 The phone and wall bracket openings together form circular openings with room for one cable per opening. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 356 Press the phone firmly into the wall bracket and slide the phone down. The tabs in the bracket click into position. Step 6 Proceed to Adjust Handset Rest, on page 324. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 357 To remove the phone and mounting plate from the wall bracket, you must disengage these tabs. Before You Begin You require 2 screwdrivers or metal rods. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 358 ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Expansion Module This section describes how to install the non-lockable wall mount kit on a Cisco Unified IP Phone 8961, 9951, and 9971 when the phone is connected to a Key Expansion Module.
Page 359 Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Expansion Module REVIEW DRAFT - CISCO CONFIDENTIAL The following figure shows the wall mount kit installed on the phone.
Page 360 Components REVIEW DRAFT - CISCO CONFIDENTIAL Components The following figure shows the components of the ADA Non-Lockable Wall Mount Kit for the Cisco Unified IP Phone 8961, 9951, and 9971 with a Key Expansion Module. Figure 27: Components The package contains the following items: •...
Page 361 Screw the anchor clockwise into the wall until it is seated flush. e) Use the included screws and a #2 Phillips-head screwdriver to attach the bracket to the wall. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 362 Thread the handset cord (and headset cord, if using one). Reattach the cords and seat them in the clips that are incorporated into the phone body. The headset and handset connectors should be accessible from outside the wall mount bracket. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 363 PC port. d) (Optional) If the cables terminate inside the wall bracket, connect the cables to the jacks. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 364 Attach the phone to the wall bracket by inserting the tabs on the top of the phone bracket into the slots on the wall bracket. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 365 Figure 31: Attach Phone to Wall Bracket Step 5 Proceed to Adjust Handset Rest, on page 324. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 366 To remove the phone and mounting plate from the wall bracket, you must disengage these tabs. Before You Begin You require two screwdrivers or metal rods. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 367 Press firmly inwards (towards the phone) to disengage the tabs, lift up on the phone to release the phone from the wall bracket, and then pull the phone towards you. Figure 33: Disengage Tabs Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 368 Cisco Unified IP Phone Non-Lockable Wall Mount Remove Phone and Key Expansion Module from Non-Lockable Wall Mount REVIEW DRAFT - CISCO CONFIDENTIAL Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Page 369 Answer (oldest call) Application button Assisted Directed Call Park audible message waiting indicator authentication Access Information web page 248, 255 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP) IN-1...
Page 370 294, 303 Call Chaperone adding manually to Cisco Unified Communications call display restrictions Manager call divert adding to Cisco Unified Communications Manager Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP) IN-2...
Page 371 (DSSS) wideband directed call park conference 31, 130 directory numbers secure assigning manually Conference button disabling phone display confidential access level, See Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP) IN-3...
Page 372 See buttons description Feature Control Policies HTTPS 21, 27, 68, 249 Feature Control Policy and Extension Mobility creating description parameters Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP) IN-4...
Page 373 Model Information screen monitoring and recording Gateway Recording for SIP Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP) IN-5...
Page 374 CDP on PC port phone button template 173, 174 CDP on switch port modifying web page for personal address book or fast dials Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP) IN-6...
Page 375 Protected calling Advanced Encryption Standards (AES) encryption description barge restrictions CAPF (Certificate Authority Proxy Function) configuring device authentication encrypted configuration file file authentication Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP) IN-7...
Page 376 Speakerphone button IPv6 speed dial TFTP Server 1 buttons for TFTP Server 2 SRST 28, 124, 251 troubleshooting secure reference Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP) IN-8...
Page 377 61, 217 subscribing to services Wired Equivalent Privacy, See wired headset Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP) IN-9...
Page 378 WLAN encryption with TKIP, description 83, 87, 88, 90, 91, 93, 108, 166 components description modulation technology radio frequencies security XmlDefault.cnf.xml setup Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP) IN-10...

This manual is also suitable for:

9951 9971

Cisco 8961 Administration Manual

Table of Contents

CHAPTER 1 Cisco Unified IP Phone

CHAPTER 2 Cisco Unified IP Phone and Telephony Networks

CHAPTER 3 Cisco Unified IP Phone Installation

CHAPTER 4 Cisco Unified IP Color Key Expansion Module Setup

CHAPTER 5 Cisco Unified Video Camera Setup

Voip Wireless Network

CHAPTER 6 Voip Wireless Network

CHAPTER 7 Cisco Unified IP Phone Settings

Display Setup Menu

CHAPTER 8 Features, Templates, Services, and User Setup

Table of Contents

Cisco Unified IP Phone Customization

Chapter 9

Remote Monitoring

Chapter 11

Quick Links

Chapters

Related Manuals for Cisco 8961

Summary of Contents for Cisco 8961