Cisco 8961 Administration Manual page 301

Troubleshooting and Maintenance
Solution
To resolve this problem, check the 802.1X and shared secret configuration. See
problems, on page
802.1X Is Not Enabled
Problem
The phone does not have 802.1X configured.
Cause
These errors typically indicate that 802.1X authentication is not enabled on the phone.
Solution
If 802.1X is not enabled on the phone, see
Factory Reset of Phone Has Deleted 802.1X Shared Secret
Problem
After a reset, the phone does not authenticate.
Cause
These errors typically indicate that the phone has completed a factory reset (see
while 802.1X was enabled. A factory reset deletes the shared secret, which is required for 802.1X authentication
and network access.
Solution
To resolve this situation, temporarily move the phone to a network environment that is not using 802.1X
authentication. After the phone starts up normally, access the 802.1X configuration menus to enable device
authentication and to reenter the shared secret (see
125).
Camera, audio, and video problems
The following sections describe how to resolve camera, audio, and video problems.
No Video
Problem
The phone does not detect the camera or no picture appears on the screen.
Solution
Check the following conditions:
REVIEW DRAFT - CISCO CONFIDENTIAL
286.
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0
802.1X Authentication and Transaction Status, on page
802.1X Authentication and Transaction Status, on page
Camera, audio, and video problems
Identify 802.1X authentication
125.
Basic Reset, on page
(SIP)
290)
277