Cisco 8961 Administration Manual page 162

Telephony features available for Cisco Unified IP Phone
Feature
Call Recording
Call Waiting
Caller ID
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager
10.0 (SIP)
138
REVIEW DRAFT - CISCO CONFIDENTIAL
Description
Allows a supervisor to record an active call. The user
might hear a recording audible alert tone during a call
when it is being recorded.
When a call is secured, the security status of the call
displays as a lock icon on Cisco Unified IP Phones. The
connected parties might also hear an audible alert tone
that indicates the call is secured and is being recorded.
The Intercom feature is disabled when a call is being
monitored or recorded.
When an active call is being monitored or recorded,
you can receive or place intercom calls; however, if you
place an intercom call, the active call is put on hold,
which causes the recording session to terminate and the
monitoring session to suspend. To resume the
monitoring session, the party whose call is being
monitored must resume the call.
Indicates (and allows users to answer) an incoming call
that rings while on another call. Displays incoming call
information on the phone screen.
Displays caller identification, such as a phone number,
name, or other descriptive text, on the phone screen.
Features, Templates, Services, and User Setup
Configuration Reference
For more information, see the
"Monitoring and Recording" chapter in
the Cisco Unified Communications
Manager Features and Services Guide.
For more information, see
"Understanding Directory Numbers"
chapter in the Cisco Unified
Communications Manager System Guide.
For more information, see:
• Cisco Unified Communications
Manager Administration Guide,
"Cisco Unified IP Phone
Configuration" chapter
• Cisco Unified Communications
Manager System Guide,
"Understanding Route Plans"
chapter
• Cisco Unified Communications
Manager Features and Services
Guide, "Call Display Restrictions"
chapter
• Cisco Unified Communications
Manager Administration Guide,
"Directory Number Configuration"
chapter