Cisco 8961 Administration Manual page 13

Contents
C H A P T E R 1 2
REVIEW DRAFT - CISCO CONFIDENTIAL
Network Statistics
255
Ethernet Information Web Page
Access Area and Network Area Web Pages
Device Logs
258
Streaming Statistics
259
Request information from phone in XML
Sample CallInfo output
Sample LineInfo output
Sample ModelInfo output
Troubleshooting and Maintenance
Troubleshooting
267
Startup Problems 267
Cisco Unified IP Phone Does Not Go Through Normal Startup Process
Cisco Unified IP Phone Does Not Register with Cisco Unified Communications
Manager
268
Phone Displays Error Messages
Phone Cannot Connect to TFTP Server or to Cisco Unified Communications
Manager
TFTP Server Settings
IP Addressing and Routing
DNS Settings
Cisco CallManager and TFTP Services Are Not Running
Configuration File Corruption
Cisco Unified Communications Manager Phone Registration
Cisco Unified IP Phone Cannot Obtain IP Address
Cisco Unified IP Phone Resets Unexpectedly
Intermittent network outages
DHCP Setting Errors
Static IP address settings errors
Voice VLAN setup errors
Phones have not been intentionally reset
DNS or other connectivity errors
Power Connection Problems
Physical Connection Problems
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0
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(SIP)
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