Cisco Ip Manager Assistant; Ipma Softkey Templates - Cisco 8961 Administration Manual

Features, Templates, Services, and User Setup
To ensure that Cisco IP Phone Address Book Synchronizer users access only their end-user data, activate the
Cisco UXL Web Service in Cisco Unified Serviceability.
To configure Personal Directory from a web browser, users must access their User Options web pages. You
must provide users with a URL and sign-in information.

Cisco IP Manager Assistant

Cisco IP Manager Assistant (IPMA) provides call routing and other call management features to help managers
and assistants handle phone calls more effectively.
IPMA services must be configured in Cisco Unified Communications Manager before users can access them.
For detailed information on configuring IPMA, see Cisco Unified Communications Manager Administration
Guide and Cisco Unified Communications Manager Features and Services Guide.
IPMA has three key components:
Manager
Assistant
Assistant Console
IPMA supports two modes of operation: proxy line support and shared line support. Both modes support
multiple calls per line for the manager. The IPMA service supports both proxy line and shared line support
in a cluster.
In shared-line mode, the manager and assistant share a directory number and calls are handled on the shared
line. Both the manager phone and the assistant phone ring when a call is received on the shared line. Shared-line
mode does not support default assistant selection, assistant watch, call filtering or divert all calls.
In proxy-line mode, the assistant handles calls on behalf of a manager using a proxy number. Proxy-line mode
supports all IPMA features.

IPMA softkey templates

IPMA features are accessed by softkeys and through Phone Services. The softkey template is configured in
Cisco Unified Communications Manager. IPMA supports the following standard softkey templates:
Standard Manager
REVIEW DRAFT - CISCO CONFIDENTIAL
Obtain Cisco Unified IP Phone Address Book Synchronizer, on page 297
Address Book Synchronizer Deployment, on page
A manager is the user whose incoming calls are intercepted by the call routing service.
An assistant is the user who handles calls on behalf of a manager.
The assistant console is a desktop application that can be used by assistants to perform tasks and manage
most features.
Supports manager for proxy mode.
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0
Cisco IP Manager Assistant
and Cisco Unified IP Phone
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(SIP)
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