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Service Procedures
/B=bbb
/PL
/PN
/PH
Use bbb (decimal) 64K segments as an intermediate buffer. bbb can range from 1 to
128 (64K to 8MB).
Run at "low" priority.
Run at "normal" priority.
Run at "high" priority.
If no parameters are specified, the defaults are /8=1 /PN.
Sending traces and logs to IBM service (SENDLOG.CMD)
SENDLOG is a utility to transmit the logs and traces to IBM. It assumes the machine has an active
internet connection so it can FTP the trace to IBM.
You will be prompted for a problem number. Enter the problem number or PMH number that was assigned
by the support group requesting the log data.
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Traces and logs are sent to IBM via FTP over the Internet. The SENDLOG command, issued either from
an OS/2 window or from the icon "Send Maintenance Logs to IBM" in the P/390 folder is used to transmit
this data. It will list the files currently waiting to be transmitted, and prompt you for a problem number,
problem description, etc .. It will also list previously transmitted files and allow you to resend or delete
them.
For SENDLOG to be successful, you must have established an Internet connection. This can be either a
permanent LAN connection, or a dial-up SLIP connection established before invoking SENDLOG. If
SENDLOG cannot connect to IBM, it will exit and you will need to establish the Internet connection before
proceeding.
Summary of Operation (SENDLOG.CMD)
The SENDLOG command prepares a captured trace/log file for transmission to IBM. It prompts the user
for description of the problem (which is then saved in DESCRIBE.LOG) and the IBM problem number.
This description is appended to the AWSSNAPn.RAM file by AWSSRAM2.EXE. The trace/log file is then
renamed to prob_num.RAM.
SENDLOG uses the TCP/JP FTP command to establish a File Transfer Protocol connection between the
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10SP and the FTP site P390.IBM.COM.
It automatically logs in as user ANONYMOUS and passes the e-mail address found in
C:\CUSTOMER.DAT as the password (this helps IBM Engineering to identify the origin of the uploaded
trace/log file).
The files that are usually uploaded to the FTP site are from the C:\P390 subdirectory with a file extension
of RAM. These contain multiple files that were packed by AWSABEND or AWSSNAP.
The files are uploaded in BINARY into the \INCOMING subdirectory of the FTP site using the FTP PUT
subcommand. These files are automatically processed by the P/390 server that runs the FTP site and are
removed from INCOMING after processing.
If the PUT completes successfully, then the trace/log file is renamed to prob_num.SNT, denoting that it
has been sent.
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Be sure to inform the person requesting the traces that they have been sent.
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Service Guide
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