SMC Networks SMC EZ Switch 10/100/1000 SMCGS8P-Smart Management Manual page 350

T
ROUBLESHOOTING
Symptom
Cannot access
the on-board
configuration
program via a serial
port connection
Forgot or lost the
password
A-2
Troubleshooting Chart
Action
• Be sure to have set the terminal emulator program to
VT100 compatible, 8 data bits, 1 stop bit, no parity
and 9600 bps.
• Check that the null-modem serial cable conforms to
the pin-out connections provided in Appendix B.
• Set the switch to its default configuration. Make a
direct connection to the switch's console port and
power cycle the switch. Immediately after powering
on, press <Ctrl><u> to access the system file menu.
Select <D> to delete all user-defined configuration
files. Press <Q> to boot the switch.