Application For The Supervisor; Starting Application - Proximus Forum 500 User Manual

Application for the
Supervisor
This chapter describes how the supervisor can manage and control ACD
groups. The "Forum ACD SV" application is available to the supervisor for this
task.
The application offers 2 different terminal views:
● The Supervisor Terminal enables the supervisor to manage the ACD
groups and, if necessary, to change the group configuration and agent
status (see page 61).
● The Info Terminal shows current call-queue information for the agents.
This is projected onto a wall, e.g. using a projector (see page 62).
This information is displayed for each ACD group separately.

Starting Application

You open the log-in mask of the "Forum ACD SV" application via one of the
two following variants.
Quick access
1. In the address line of the web browser, enter:
"http://<ip-adr>/app-acd.asp".
The character string "<ip-adr>" represents the IP address of the communi-
cations system on your LAN. You can also use the host name of the
communications system instead of the IP address.
The log-in mask opens.
2. User name, Password: Enter your user name and your password.
3. Keep me logged in: When you activate this option, you stay logged in for
the next 14 days, even when you terminate the application. When you re-
start the application, there is no log-in. This setting makes sense if the
"Forum ACD SV" application is to be permanently displayed on a wall
board.
4. Confirm via Login.

Application for the Supervisor

Starting Application
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