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Proximus Forum 500 User Manual

Voice-mail system
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Summary of Contents for Proximus Forum 500

  • Page 1 Forum™ Forum™ 5000 Voice-Mail System Forum Voicemail User Guide...
  • Page 2 Welcome to Proximus Thank you for choosing a Proximus product that stands for the best in quality matched with high design standards. Forum Voicemail The following operating instructions will assist you in using your Forum Voicemail and answer most of the questions that may arise. If you need any extra information or support, the first people to ask are your system administrator or retailer.

  • Page 3: Table Of Contents

    Contents Forum Voicemail........5 Features .
  • Page 4 Scope of Delivery........14 Configuration and Administration .....16 Using Forum Voicemail .
  • Page 5 Appendix ......... . 34 Environmental Information .

  • Page 7: Forum Voicemail

    This user guide describes the Forum Voicemail programme as an optional component of the Forum 500 / Forum 5000. It is designed for users as well as system administrators. Your Proximus agent will configure the Forum Voice programme package and load the necessary voice software into the system.
  • Page 8 526, Forum 550/560, Forum 5004/5008/5012) resp. “Commissioning and Maintenance” (Forum 5500)), corded and cordless system telephones used on the Forum 500 / Forum 5000 and standard terminals, which provide you with detailed information on general operation and the functions of...

  • Page 9: Features

    Forum Voicemail is accessed via an internal or external call. Your system administrator configures an appropriate subscriber call number in the Forum 500 / Forum 5000 and gives it to the subscribers who have their own voicebox. After users dial this number, they are guided through further oper- ation by post-dialling digits according to the voice prompts.

  • Page 10: Call Number And Time Stamp

    Forum Voicemail. The Courtesy Service function in conjunction with a voicebox can be practical if a destination in the Forum 500 / Forum 5000 is configured as an enquiry station with a queue in which each caller can be lined up.

  • Page 11: Notification Of Incoming Messages

    E-mail Notification of Incoming Messages Owners of an Forum 500 / Forum 5000 voicebox can be notified of incoming messages by e-mail. This function is configured in the Forum CTI application.

  • Page 12: Secretarial Function

    Features Scope of Features Secretarial Function The owner of a voicebox can define a secretarial call number that is called when incoming messages arrive in the box. In this case the message is not recorded by the voicebox. Callers hear the welcoming text or the standard text for the secretarial function before being put through to the “secretary.”...

  • Page 13: Operating Functions

    If the secretarial call number is an external call number, the LCR (Least Cost Routing) configured in the Forum 500 / Forum 5000 can be evaluated. This requires the voicebox owner to belong to a user group with the authorisation LCR at call forwarding to external.

  • Page 14: Activating/Deactivating Your Voicebox

    Features Operating Functions Activating/Deactivating Your Voicebox Voicebox owners can activate or deactivate their voice box at any time and also define the length of time available for recording individual messages. Call Number and Time Stamp On/Off Voicebox owners can switch the announcement of the caller’s call number and of the date and time of each incoming message on and off.

  • Page 15: Calling A Caller Back

    Operating Functions Features Calling a Caller Back Voicebox owners on a system terminal can also answer received messages directly. To do this, the messages must contain the caller’s call number, which can be dialled automatically or from the voicebox voice menu using a code. The prerequisite for this feature is that callers have not suppressed the display of their call numbers.

  • Page 16: Scope Of Delivery

    ● The files for the Forum Voicemail voice menu for user guidance on the terminals (are included on the Forum 500 / Forum 5000 product CD). ● A user guide entitled “Forum Voicemail” (is included in PDF format on the Forum 500 / Forum 5000 product CD).
  • Page 17 Operating Functions Scope of Delivery ● Forum 523/524 Voice Mail for Forum 523/524: Licence for 10 voiceboxes ● Forum 525/526 Voice Mail for Forum 525/526: Licence for 40 voiceboxes ● Forum 550/560 Voice Mail 64 users for Forum 550/560: Licence for 64 voiceboxes ●...

  • Page 18: Configuration And Administration

    Administration Forum Voicemail can be configured and administered via the Configurator of the Forum 500 / Forum 5000. In order to do this you need the licence for your version of Forum Voicemail. When updating the firmware of a Forum 523/524, Forum 525/526 or Forum 550/560 communications system, it may be necessary to load the current voice files.
  • Page 19 Operating Functions Configuration and Administration 5. Configure one or more voiceboxes for Forum 500 / Forum 5000 users in the Applications: Forum Voicemail: Voice Boxes menu (but only up to the maximum number of licensed voiceboxes) Please refer to To administer voiceboxes …...
  • Page 20 Configuration and Administration Operating Functions Activating this feature enables users to access their voiceboxes from a remote terminal and to operate them by remote control. ● You can activate the option Central welcome track changeable for a voicebox, allowing users of this voicebox to configure and administer central welcoming texts.

  • Page 21: Using Forum Voicemail

    You can change a number of preset settings and activate other Forum Voicemail functions on your terminal and in the Forum CTI application (on the Web console of the Forum 500 / Forum 5000): ● You can change the message length (i.e. the recording time per message).

  • Page 22: On The Terminal

    Using Forum Voicemail Setting Functions … ● If you have authorisation, you can create and edit the central welcoming texts. ● If you divert your terminal to another call number, subsequent calls are no longer routed to your voicebox. The voicebox is set to the status off for your call number internally.

  • Page 23: Via The Forum Cti Application

    Additionally in the Forum CTI application, you can edit welcoming and closing texts. 1. On the Web console of the Forum 500 / Forum 5000, open the Forum CTI application. 2. If the system administrator has assigned you several terminals, first select the corresponding terminal from the selection list in the head of the Forum CTI.
  • Page 24 Using Forum Voicemail Calling Your Voicebox from an Internal Terminal 2. Enter the call number of the terminal whose voicebox messages you wish to access. Confirm with the star key You cannot access the voicebox unless authorisation for Remote control has been activated.

  • Page 25: Signalling Of New Messages

    If you are using Forum Voicemail ona Forum 500 / Forum 5000 system telephone, you can also access your voicebox by entering 9 Applications: 1 Voicebox in the Main menu (see The “Voicebox” MenuCard on page 28).

  • Page 26: In The Forum Cti Application

    The notification of new voicebox messages on ISDN telephones is supported on the Forum 500 / Forum 5000 by the MWI (Message Waiting Indication) service feature. The LED on a standardised ISDN telephone will start flashing when a new voicebox message arrives.

  • Page 27: On The Forum Free 5Xx Dect System Terminals

    Accessing and Editing Messages Using Forum Voicemail Mark as new: If the message is addressed to another person and you acci- dentally have listened to it, you can use this menu option to reset the messages to the status “new”. Info displays the caller’s call number or user name, as well as the time and date of the message.

  • Page 28: On Standard Terminals

    Using Forum Voicemail Calling Your Voicebox from a Remote Terminal If you wish to call the caller back, click on the caller’s call number (if this has been transmitted). Note: Detailed information on working with the Forum CTI appli- cation can be found in the online help documentation. …...

  • Page 29: Programming A Function Key

    Programming a Function Key Using Forum Voicemail … using the call number of your telephone (the call number of your telephone is included in the incoming call distri- bution, you have diverted the telephone to the voicebox) Dial the external call number on which external callers can reach you. You will hear the welcoming text of your voicebox.

  • Page 30: The "Voicebox" Menucard

    Using Forum Voicemail The “Voicebox” MenuCard The “Voicebox” MenuCard After a voicebox has been configured for anForum 500 / Forum 5000 user, the Main menu is on the assigned system telephone. The new 9 Applications: 1 Voicebox menu will help you work with Forum Voicemail.

  • Page 31: Menu "1 New Messages

    The Voice Menu of Forum Voicemail Using Forum Voicemail also use menus which have been specially integrated and expanded for Forum Voicemail. Note: nputs which you frequently make can be abbreviated by using a series of corresponding code digits –this shortcut is referred to as a “code-number procedure”...

  • Page 32: Menu "2 Existing Messages

    Using Forum Voicemail The Voice Menu of Forum Voicemail secret code yet. You hear that there is a new message. While listening to the message, you can return the call (7). Menu “2 Existing messages” In this menu you can listen to existing messages that are still stored. For each message, the caller’s call number and time point (the date and time) of the call are announced, providing you have set this in the 3 Central settings menu and the information is available.
  • Page 33 The Voice Menu of Forum Voicemail Using Forum Voicemail If you wish to make another selection or record a new text, continue by using the code numbers, or wait until you hear the prompts in the voice menu. Example: 96 4321 3 2 8 9 You define that no closing text for your voicebox callers should be announced.
  • Page 34 Using Forum Voicemail The Voice Menu of Forum Voicemail You can specify the call number of a “secretary” who is to be called instead of your voicebox and then activate the function (on or off). If you want to define an internal call number for the secretarial function and if your telephone is set to automatic trunk line seizure, you have to press the star key twice before entering the call number.

  • Page 35: Menu "4 Central Welcoming Texts

    You can define up to eight welcoming texts. The assignment of a welcoming text to a call number is set in the User groups menu or in Call Distribution in the Forum 500 / Forum 5000 Configurator. Menu “5 Changing a voicebox”...

  • Page 36: Appendix

    Appendix Environmental Information Appendix Environmental Information ● The equipment that you bought has required the extraction and use of natural resources for its production. It may contain hazardous substances for the health and the environment. ● In order to avoid the dissemination of those substances in our environment and to diminish the pressure on the natural resources, we encourage you to use the appropriate take-back systems.

  • Page 37: Technical Data

    Technical Data Appendix Technical Data Number of voice channels ● Forum 523/524: 8 (which can be used simultaneously) ● Forum 525/526: 6 ● Forum 550/560: 4 ● Forum 5004/5008/5012: 20 ● Forum 5500: 20 Number of voiceboxes ● Forum 523/524 Voice Mail (for Forum 523/524): maximum 10 ●...
  • Page 38 Appendix Technical Data Call numbers 20 (per voicebox) Welcoming texts 7 (per voicebox) Closing texts 4 (per voicebox) Courtesy Service Central welcoming texts 8 (for the entire system) Message Waiting Indication (MWI) Notification call E-mail on message arrival Yes (configurable via the application Forum CTI) Secretarial function Time stamp...

  • Page 39: Overview: Voice Menu

    Overview: Voice Menu Appendix Overview: Voice Menu Messages and Central Welcoming Texts Calling your voicebox: 1. Enter the internal telephone number your system administrator Main menu has configured for Forum Voice. 1 New messages 2. Follow the instructions given in 2 Existing messages the voice menus.
  • Page 40 Appendix Overview: Voice Menu Central Settings Calling your voicebox: 1. Enter the internal telephone number your system administrator Main menu has configured for Forum Voice. 1 New messages 2. Follow the instructions given in 2 Existing messages the voice menus. 3 Central settings In all menus: 4 Central welcoming texts...

  • Page 41: Support

    Support Support You can contact our support on the following telephone numbers: For configuration changes of your Forum™ 500 or Forum™ 5000 communications system SMEs and residential Large companies customers in Dutch: 0800 22 500 0800 22 200 in French: 0800 33 500 0800 33 200 in German:...
  • Page 42 For more information: ● Visit us in the Internet at www.proximus.be/pabx ● Contact your Proximus dealer Subject to changes Status 03.2015...

This manual is also suitable for:

Forum 5000

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