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Forum™ 500 Forum™ 5000 Forum Free 565 Forum Free 575 User Guide...
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Welcome to Proximus Thank you for choosing a Proximus product that stands for the best in quality matched with high design standards. Forum Free 565, 575 The following operating instructions will assist you in using your Forum Free 565 or Forum Free 575 and answer most of the questions that may arise.
General Information The Forum Free 565 and the Forum Free 575 are cordless system terminals for use in conjunction with the Forum 500 / Forum 5000 communications system. The newly designed menus allow you to use and access your system's many features quickly and easily.
Forum Free 565/575 General Information Safety Precautions Only use this product in countries where the relevant authorities have authorised its operation. Please observe the following notes on safety when setting up, connecting and using your telephone: ● Place the charging station on a non-slip base. ●...
General Information Forum Free 565/575 Scope of Delivery As a package, the Forum Free 565 includes ● a handset ● three batteries As a package, the Forum Free 575 includes ● a handset ● three batteries ● belt clip ● MEM Card (see also Forum Free 575 with a MEM card starting on page 93) The charging station package includes ●...
General Information The Forum Free 565/575 is a cordless telephone designed for operation in the Forum 500 / Forum 5000 communications system. In addition to convenient softkey control of system features, this telephone also offers a variety of features that allow you to make calls more easily. You can also operate your handset in other communications systems, which means you can use the same handset in different places.
The basic functions (making and receiving calls) are always possible with these combinations, but other functions provided by your Forum 500 / Forum 5000 communications system together with your handset (e. g. display of call numbers or call charges) may not be available when communications systems produced by other manufacturers are used.
Your Telephone's Features Installation ● areas where the equipment may be covered, penetrated by fluids and where its ventilation is impaired ● areas where there is excessive dust, and areas subject to vibration, shock or extreme temperature fluctuations Place and/or store the handset and accessories out of the reach of small children.
Important Information About the Battery Your Telephone's Features Installing the Charging Station To operate the charging station you need a 230 V AC mains connection. Connect the cable of the adapter plug to the socket on the underside of the charging station, and then insert the adapter plug into the mains socket.
Your Telephone's Features Charging the Battery Charging and Discharging The battery can be charged and discharged hundreds of times, but it will eventually be used up. When the operating time (i. e. talk and stand-by time) has become noticeably shorter than normal, the battery should be replaced. In order to achieve long operating times, you should discharge the battery at intervals by not placing the handset in the charging station and leaving it switched on until it switches itself off.
Charging the Battery Your Telephone's Features Stand-by time Forum Free 565: up to 200 hours (fully charged) Forum Free 575: up to 140 hours (fully charged) Note: Batteries with an unknown charging status are fully charged in approx. 14 hours. Charge Display The charging status of the battery is shown in the display as follows: Forum Free 565’s charge display...
Normally the check-in operation is performed when commissioning the handset. If you are operating your handset in the Forum 500 / Forum 5000 communications system, checking in your handset will be done by your system administrator.
Background Information Checking in The Forum 500 / Forum 5000 check-in operation for handsets is initiated via the Web console, either by the system administrator or by a user with admin- istrator rights. You will need the following information if you wish to subse- quently subscribe a handset yourself.
Your Telephone's Features Displays, Keys and Symbols Displays, Keys and Symbols Receiver on the back: Display Loudspeaker Arrow keys Softkey Softkey Info key Loudspeaker key Receiver key Keypad C-key (Cancel key) Signal key Microphone Operating Elements on the Forum Free 565...
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Displays, Keys and Symbols Your Telephone's Features Receiver on the back: Display Loudspeaker Arrow keys Softkey Softkey Info key Loudspeaker key Receiver key Keypad Signal key C-key (Cancel key) Connector for Headset Microphone Operating Elements on the Forum Free 575...
Your Telephone's Features Displays, Keys and Symbols Displays ‰ œ ¢ ƒ Forum 500 ¤ ¬ Menu Forum Free 565’s Display œ ¢ Forum 500 Smith 10:00 ¤ ¬ Menu Forum Free 575’s Display 1 Symbol line (see page 19)
Displays, Keys and Symbols Your Telephone's Features Symbols in the Display Quality of the radio connection (four bars means a stable radio connection; a single bar means an unstable radio connection) Call state (receiver key pressed) Call state (speaker/handsfree activated) Microphone switched off Ringer switched off Forum Free 565: Battery charging status (refer to Forum Free 565’s...
Your Telephone's Features Displays, Keys and Symbols Text Lines The middle line on the Forum Free 565 and the three middle lines on the Forum Free 575 information on the current connection state or menu lists and texts are displayed. In the call state you see in the display the call number or name of caller/called subscriber.
The “up” arrow key allows you to select call numbers from the phone book of your communications system Forum 500 / Forum 5000. The “down” arrow key allows you to select call numbers from the local phone book of your telephone.
Your Telephone's Features Softkeys and Other Keys Forum Free 565 Forum Free 575 Function If a selection list (e.g. phone book or menu) is displayed, you can use the arrow keys to scroll to the desired entry. If a continuous text is shown (e.g. a message), you can scroll up and down through the text with the arrow keys.
Softkeys and Other Keys Your Telephone's Features Softkey: Redial ¤ Allows you to select a call number from the redial list. Softkey: Menu A long key press in the idle state displays the main menu. Here you can edit all the phone settings.
Your Telephone's Features Softkeys and Other Keys Info Key By means of this key you can access the various lists (e. g. the call list) as well as view and change currently activated features (e. g. call protection, call forwarding). If there are new calls, e-mails, short messages or voicebox messages, then on the …...
Softkeys and Other Keys Your Telephone's Features Hash Key Long key press in the idle state switches the key lock on. An active keypad lock is displayed with a symbol in the symbol line. To unlock the keypad, press the softkey under this symbol and then the key.
Your Telephone's Features Softkeys and Other Keys Upper-case letter Lower-case letter Forum Free 565: Forum Free 565: A -> a a -> A A -> a a -> A Forum Free 575: Forum Free 575: * - + = ~ < > ^ % * - + = ~ <...
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Softkeys and Other Keys Your Telephone's Features Telephoning starting on page 28 chapter.) The local telephone book, however, is accessible as the lock only affects the functionality of the communications system. ● If the system administrator has authorised you, you can set the time group of the communications system (see also “Central settings”...
Telephoning General Information Telephoning General Information Description of Operating Steps The following descriptions list all the softkey functions of the left and right key below the display. These functions can be activated by pressing the arrow OK softkey. keys or the Switching the Handset On/Off You can switch the handset off by pressing for longer than one second in...
(Forum Free 575 only). The time is automatically updated after an external call. After going into operation for the first time or changing the batteries, it can take a moment before the Forum 500 / Forum 5000 communications system transmits the current time.
The last call numbers you dialled are stored in the redial list (with the most recent entry at the top). If a call number is also stored in the Forum 500 / Forum 5000 telephone book, you will see the name.
“Selection” Menu in the Idle LCR off State starting on page 36). This is only necessary if LCR has been configured for you in the Forum 500 / Forum 5000. Consult your system administrator about this. Note: Baby call and external call forwarding are not automatically routed via preferred connections.
Calls in the Call-waiting Queue The system administrator can configure and activate a call-waiting queue especially for your telephone in the Forum 500 / Forum 5000 system. While you are making a call, new calls can be queued. These callers first hear an announcement (if the system administrator has preset an announcement) and then the ring tone.
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Immediately is given priority. Call forwarding to a voicebox If Forum Voicemail, the integrated voicemail system of the Forum 500 / Forum 5000, is installed, you can also forward your calls to a voicebox configured for you. Call forwarding instances set up by the system administrator ●...
General Information Telephoning call forwarding that you have programmed on your device is not carried out upon a hunt group call. Call forwarding chains The system administrator can configure the system so multiple call forwarding instances can be linked one to another to form a chain. A simple example: user A forwards to user B, who then forwards to user C.
This menu point is only displayed with a Forum Free 565. : You open the Forum 500 / Forum 5000 telephone book. You Phone book can enter new entries, edit existing entries or call one of the stored subscribers.
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General Information Telephoning :* Once you have entered the call number, you can initiate an Announcement announcement to another system terminal (or on a group of system terminals). : After entering the device ID, you can initiate an announcement to a Intercom single system terminal.
For external calls you will have to enter the external line seizure digit (preset to “0”) before dialling the call number. Your system administrator configures this code digit for all subscribers on the Forum 500 / Forum 5000 system and will inform you of the current code.
Making External/Internal Calls Telephoning Making a Call œ ¢ ƒ 12345 ¨ § Menu Forum Free 565’s Display Dialling directly press the receiver key and enter an internal or external call number (with prefixed code for seizure of external trunks if necessary, please refer to page 38 also).
Telephoning Making External/Internal Calls Edit pre-dialling: brief key press: delete single digits long key press: deletes entire entry Making a Call from the Redial List Redial 12345 ¨ § Forum Free 565’s Display Redial Peter Smith Anne Johnson 12345678 ‘ Forum Free 575’s Display Selecting: ¤...
Press ● : The number will be deleted from the list. Delete ● : You can add the number to the Forum 500 / Forum 5000 Phone book phone book ( New Entry ) or to an existing entry ( ).
Smith, Peter ‘ Forum Free 575’s Display Dialling from the Forum 500 / Forum 5000 telephone book OK softkey. The first Enter the first letter/s of the desired name. Press the entry begins with the letter you specified. Use the arrow keys to select an entry.
Making External/Internal Calls Telephoning A missed call is deleted from the list if the caller has subsequently been able to contact you. If a caller is stored in your phone book, the name will be displayed. Selecting: In the idle state, press the Info key briefly.
The Forum 500 / Forum 5000 establishes calls to the desired subscribers either automatically or via specific routes. Your system administrator configures these routes in the Forum 500 / Forum 5000 and specifies how each route is seized. In order to manually seize a specific route for a call, dial...
:* By means of a booking number you can record the call data Booking number of a connection to an external subscriber and save them in the Forum 500 / Forum 5000 for further analysis. Booking numbers are useful, for example,...
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It is entered after the routing code and before the actual destination number. ● Calls made with booking numbers can be analysed with the Forum 500 / Forum 5000 web application Forum Count. Pick-up :* You pick up a call made to another telephone in your pick-up group.
Making External/Internal Calls Telephoning :* You accept a current call from a different terminal at your DECT tele- Take phone and continue your call on your DECT telephone. The prerequisite is that your DECT telephone and the other terminal have the same internal call number.
Telephoning Accepting Calls Menu During a Call You have dialled a call number and the called subscriber has not yet accepted the call. Menu softkey briefly and then select … Press the : The call will be disconnected. Disconnect : This function activates the door opener. (This menu item is only Door opener displayed if you have been given the corresponding user authorisation.) Accepting Calls...
Menu opens the “Call” menu (see page 51). Call for a virtual number (tele secretary) In the Forum 500 / Forum 5000, numbers can be configured to which no telephone and no subscriber are assigned (virtual numbers). The system administrator can forward a virtual number to another internal number, the number of your telephone for example.
Telephoning Accepting Calls You hear a discreet ring tone in this case. The display indicates and the VIP call caller’s call number. Press to accept the call. Calls During a Conversation External or internal calls during a conversation are signalled acoustically and visually.
This menu point is only displayed with a Forum Free 575. : You disconnect the current call and accept the waiting call. Disconnect : You can add the first party’s phone number to the Forum 500 / Phone book Forum 5000 telephone book as a new entry (...
Telephoning Enquiry, Toggling, Transfer and Conference : You do not accept the call yourself, but deflect it to another Deflect OK . You can subscriber. Enter the destination number and confirm this with only use the “Deflect call” function if your user group is authorised to forward calls to internal and/ or external destinations.
Enquiry, Toggling, Transfer and Conference Telephoning Press again to return to the first call. Press repeatedly to toggle between the two calls. Menu softkey and select the To end the enquiry/toggling press the Disconnect menu item. If you press the key again, you are connected to the subscriber on hold again.
You have no way of influ- encing how long the transferred call will last. The connection is established via the Forum 500 / Forum 5000 and occupies two call channels. “Subscriber on Hold” Menu...
:* By means of a booking number you can record the call data Booking number of a connection to an external subscriber and save them in the Forum 500 / Forum 5000 for further analysis (see also “Calling …” Menu starting on page 45).
): You disconnect the subscriber with the call number 12 Disconnect from the conference (in this example an internal subscriber). : You can add the caller’s phone number to the Forum 500 / Phone book Forum 5000 telephone book as a new entry (...
Special Calls/Conversations Telephoning :* You disconnect yourself from the conference. The other subscribers Transfer remain connected. : You end the conference. End conference : You terminate the conference and can now toggle between the two Toggle subscribers. Door opener :* This activates the door opener. Special Calls/Conversations Call Recording You can record internal and external calls, e.
Telephoning Special Calls/Conversations ● The authorisation Call record has to be activated for your user group (in the Configurator, menu User Manager: User groups). Important privacy note For privacy protection reasons it may be required to announce the start of a call recording session with a beep.
Your system administrator configures the baby call period from 0 to 20 seconds for all subscribers on the Forum 500 / Forum 5000, and will be able to tell you the current value.
(Destination tel. no.) A#151# Off: Several doorbells can be configured in the Forum 500 / Forum 5000. You can forward these doorbells using the appropriate code number procedure. For example, select , to forward calls for doorbell 3 or to switch off the forwarding of calls for doorbell 3.
(presetting is 60 seconds). This ensures that forwarded door calls do not unin- tentionally lead to continuous calls (e.g. to a voicebox). Your system administrator can configure the period in the Forum 500 / Forum 5000 from 30 to 300 seconds and will be able to tell you the current value.
Answering a Callback If you call another subscriber in your Forum 500 / Forum 5000 communica- tions system and the line is busy, you can request an automatic callback using the corresponding menu item.
This number includes the centrally administered telephone book, the personal entries of all subscribers, and, provided you are using the multi- company variant of the Forum 500 / Forum 5000, the entries in the companies’ telephone books. How many entries you can save in your personal telephone book is deter- mined by your system administrator when configuring the Forum 500 / Forum 5000.
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Telephoning Making Calls from the Telephone Book Press up arrow key briefly when idle. The menu and the Directory Name: menu entry appear. OK softkey, the complete list of phone book If you now press the entries stored on the communications system is displayed. The list is sorted alphabetically and you can page to the desired entry.
Making Calls from the Telephone Book Telephoning Speed-Dialling All central telephone book entries can also be selected by two-digit or three- digit speed-dialling numbers once they have been configured. The two-digit speed-dialling numbers are in the range 00…99, the three-digit are in the range 000…999.
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Telephoning Making Calls from the Telephone Book If you add the entry to the central phone book, you can assign a speed-dialling number. Select The system will offer a speed-dialling number. Abbrev. no. You can accept this number or enter another one which is not in use. Confirm OK .
Telephoning Your Forum Free 565/575’s Local Phone Book In addition to the phone book of your Forum 500 / Forum 5000 communica- tions system, your Forum Free 565/575 also has a local phone book with 50 entries that are saved in the telephone’s memory.
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Telephoning Making Calls from the Telephone Book : All entries in the local telephone book are deleted after confir- Delete all mation. : You can allocate the selected entry in the local telephone book a Quick call quick call number (0…9). The quick call number is displayed to the right of the telephone book entry.
How to Set Features Features and Menus Features and Menus How to Set Features There are different ways to set the features of your telephone and the system: Using Menus Activate the menus with the corresponding softkey as described under Displays, Keys and Symbols starting on page 16 and make the appropriate OK softkey to select items.
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Features and Menus The Menus bility of your telephone (e. g. active call protection) can be found in the main menu and also in the menu , which you can call up by pressing Active features and holding the Info key Menu softkey or, if the telephone is idle, press (but do not Press and hold the Menu softkey and select the menu item...
The Menus Features and Menus “Calls” Menu First select Call lists and then … ● : Here you can see the call numbers of callers who have tried to Missed calls reach you. This also applies to calls transferred or forwarded to you from other internal subscribers.
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Add Phone Numbers to Phone Book from Lists or During a Call starting on page 65). – : Forward the message to a voicebox of another Forum 500 / Forward Forum 5000 user, with or without a comment. Under , enter the phone number of the other voicebox.
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65). This menu item is not displayed when you selected an audio conference recording. – : Forward the recording to a voicebox of another Forum 500 / Forward Forum 5000 user, with or without a comment. Under , enter the phone number of the other voicebox.
Features and Menus The Menus : You can view the charges of other Forum 500 / Remote charges Forum 5000 users by entering the other user’s internal number or by selecting a number from the telephone book. : If your telephone belongs to one or more hunt group(s), you can...
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. Active call forwarding is indi- cated by a “+” sign. This is followed by the call forwarding destination. : This function allows you to configure call forwarding for the Remote divert phone numbers of other Forum 500 / Forum 5000 users. Programming call...
Features and Menus The Menus forwarding for a virtual call number is also possible (please refer to Call for a virtual number (tele secretary) starting on page 49 also). In order to do so, “Call forwarding for other user” authorisation is required, otherwise this menu item will not be displayed.
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Messages can also be sent to system terminals from the Forum CTI Web application. You will find more information on this in the Forum 500 / Forum 5000 online help. : You will see the list (senders) of e-mails received. Select an entry: A...
Presence list. You can overwrite this text at any time. Note: Message texts can also be entered and selected using the Forum CTI Web application. Please refer to the online help of the Forum 500 / Forum 5000 communications system for more information. “Phone settings” Menu First select and then …...
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The Menus Features and Menus : In this menu you configure volume and ringing signals for Ringer Settings your telephone. This menu is only displayed with a Forum Free 565. ● : You can use different melodies to distinguish between four types Melody of incoming calls: internal calls, external calls, messages and VIP calls.
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Note: With the Forum 500 / Forum 5000, you do not need to enter an internal phone number for the handset since the communi- cations system manages internal numbers automatically.
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Note: With the Forum 500 / Forum 5000, you do not need to enter an internal call number for the handset since the communica- tions system manages internal call numbers automatically.
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Forum 500 / Forum 5000 systems only: Always save the SOS emer- gency call number with the prefixed R key function (enquiry/hold). Then an emergency call can also be made during a call (depending on mobile unit –...
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It is not identical to the user name the administrator enters for a user when configuring the Forum 500 / Forum 5000 and which is used in the central phone book, for example. OK . Display ●...
Features and Menus The Menus ● (Forum Free 565) / (Forum Free 575): Use the Display Contrast Contrast OK . arrow keys to adjust the display contrast and confirm with ● : Use this function to reset your handset to the factory Default setting settings.
The Menus Features and Menus configured by the system administrator and locks various menu entries and list accesses on your device so that unauthorised persons cannot read or change them. Dialling authorisation can also be restricted. Please contact your system administrator for information on the altered range of features when the telephone lock is activated.
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Features and Menus The Menus ● : This accepts a call for another telephone in your pick-up group. Pick-up If the called subscriber is a member of a user group for which pick-up protection is active, then you cannot pick up calls to this subscriber’s number.
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: This activates the door opener. Door opener ● : This opens the telephone book of the Forum 500 / Phone book Forum 5000. You can now call one of the stored subscriber numbers (see also Making Calls from the Telephone Book starting on page 63).
Features and Menus The Menus Note: PIN dialling can be done from any terminal which belongs to a user group with this authorisation activated. The call numbers dialled using PIN dialling are not saved in any redial list, neither on the terminal used, nor on one’s own terminal. : When there are multiple call numbers (trunk keys) configured for your Lists telephone, you can define which number(s) are to be recorded in the caller...
The Menus Features and Menus – : Your call number is always displayed. – : Your call number is always suppressed. Note: The option configured for transmitting your call number is only considered by the system if your user group has the display phone number off/on per connection authorisation activated.
… Central settings ● : In the Forum 500 / Forum 5000 several time groups can be Time control configured. Depending on the activated time group, incoming calls are signalled on different telephones. Switching between these time groups can be done manually or automatically, in this case according to a time- table configured by the system administrator.
The Menus Features and Menus In the idle state press the Info key and then select … briefly : Information on missed calls list (refer to the section entitled Missed calls “Missed calls” on page 71). : This menu item is only available when there are entries in the Voicebox mess.
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: This menu item is only displayed if you are authorised to edit the Time control Forum 500 / Forum 5000 time control. It allows you to select a time group or activate automatic time control (see also “Time control” on page 90).
Care and Maintenance Appendix Appendix Care and Maintenance Your telephone is a product that meets the highest standards of design and manufacture. It should therefore be treated with care. Follow the advice below, and you will be able to enjoy using this product for a long time. Please follow all the Safety Precautions starting on page 6.
Appendix Forum Free 575 with a MEM card telephone’s data), then removing it causes the Forum Free 575 to become non-functional until a programmed MEM card is inserted. Programmed MEM card means: A MEM card that has been inserted in another device or a MEM card that has been especially prepared by the Service (e.g.
Forum Free 575 with a MEM card Appendix 4. Slide the MEM card (with the contact-surface facing downwards) under the half-moon-holders (a) in the MEM card compartment. Thereby ensure that the bevelled edge of the MEM card is to the bottom left. 5.
Appendix Technical Data Technical Data Standards: DECT, GAP, CAP Display: Forum Free 565: 3-line graphic display Forum Free 575: 5-line graphic display Handset weight: approx. 140 g (including batteries) Handset dimensions: 146 x 53 x 28 mm (L x W x H) Battery: 3x AAA cells (NiMh) Stand-by time:...
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Index Hash key 25 Using 69 Language 83 Hearing aids 9 Least Cost Routing (LCR) 31 Hunt group 74 Switching off 37 Line seizure 38 , 17 Loudspeaker 16 Illumination 21 Loudspeaker key 23 Info Active features 91 Appointments 91 , 69 Main menu 37 Call diversion 92...
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Index Microphone Receiver key 23 Off 19 Redial list 19 , 36 Switching off 29 Redialling 30 Multiple Connections 30 Calling from a list 40 Muting 29 Remote charges 74 Reset PP 84 Reset settings 84 Ringer Note 37 Off 19 Number keys 25 Ringer Settings 79 Ringer settings 78...
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Index Take 36 , 47 , 86 Talk time 12 Technical data 96 Tele secretary 49 , 63 Telephone book 36 Making calls from the 41 , 84 Telephone lock 30 Telephone options 82 Text lines 20 Three party conference 55 , 90 Time 29 Time control 90...
Support Support You can contact our support on the following telephone numbers: For configuration changes of your Forum™ 500 or Forum™ 5000 communications system SMEs and residential Large companies customers in Dutch: 0800 22 500 0800 22 200 in French: 0800 33 500 0800 33 200 in German:...
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For more information: ● Visit us in the Internet at www.proximus.be/pabx ● Contact your Proximus dealer Subject to changes Status 03.2015...
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