Proximus Forum 500 User Manual page 120
Automatic call distribution forum acd
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Also See for Forum 500:
- User manual (168 pages) ,
- Quick start manual (7 pages) ,
- Mounting and commissioning manual (348 pages)
Table of Contents
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Time group profiles
creating 32
number 105
Time to de-escalation
announcement 53
Time to timeout (0=no timeout) 29
U
User authorisations
info terminal 64
issue 14
supervisor terminal 64
V
Voice channels 54
configuring 57
notes 57
W
Welcome if agent is busy 51
Welcome if agent is free 51
Window time for Supervisor 21
71
Wrap-up time
configuring individually 67
default 22
explanation 6
118
, 34 ,
Index
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Table of Contents
