Proximus Forum 500 User Manual page 38

Configuring ACD Groups
interval would be, e. g. 60 minutes. If you apply the default setting of
"0 minutes", no statistic is stored for the ACD group.
The long-time statistic file can be saved via the Supervisor Terminal for
processing the data with external applications. Further information on
content and evaluation of long-time statistics can be found in chapter
Long-time Statistic starting on page 76.
The following settings are only available on Forum 5004/5008/5012 and
Forum 5500 communications systems.
●
Save agents statistic: Using this setting, you can define if ACD statistics
have to be stored for separate agents (agents statistic). For privacy
reasons, this setting can be switched off. By default, this option is disabled.
The agents statistic is updated in the interval you entered in the Interval
for statistic (0=no statistic) field.
● Send statistic by E-Mail: You can send statistics data as a CSV file to one
or more e-mail addresses in regular intervals. From the selection list,
select the interval for sending statistics data:
– daily: Sending time = daily at midnight
– weekly: Sending time = every Monday at midnight
– monthly: Sending time = every first day of the month at midnight
– By default, this setting is disabled (off).
● Delete statistic after sending: Using this setting, you can define if
statistics data have to be removed from the long-time statistic memory
after sending. By default, this option is disabled. Refer to the Long-time
Statistic starting on page 76 chapter, for more information on statistics
memory requirements.
Note: You should enable this setting to keep the long-time statistics
memory from overflowing.
● E-Mail address for statistic: Enter the e-mail address that has to receive
the statistic files. You can enter several e-mail addresses (separated by
comma or semicolon).
Example:
erika.mustermann@company.com,erika.mustermann@provider.com
Note: As a prerequisite for sending statistics data to the specified e-
mail addresses, an e-mail account for messages needs to be set
up in the menu Network > E-Mail.
36 ACD System Configuration