Proximus Forum 523 User Manual
Forum 500 series;
forum 5000 series.
voice portal planning system
auto attendant
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Also See for Forum 523:
- Mounting and commissioning manual (228 pages) ,
- User manual (64 pages) ,
- User manual (14 pages)
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Table of Contents
Related Manuals for Proximus Forum 523
Summary of Contents for Proximus Forum 523
- Page 1 Forum™ Forum™ 5000 Voice Portal Planning System Forum 500(0) Auto Attendant User Guide...
- Page 2 Welcome to Proximus Thank you for choosing a Proximus product that stands for the best in quality matched with high design standards. Forum 500(0) Auto Attendant The following operating instructions will assist you in using your Auto Attendant and answer most of the questions that may arise. If you need any extra information or support, the first people to ask are your system administrator or retailer.
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Page 3: Table Of Contents
Contents Auto Attendant........3 Programme Overview . -
Page 5: Auto Attendant
Programme Overview Auto Attendant Auto Attendant Programme Overview Using the Forum 500(0)™ Auto Attendant (hereafter: Auto Attendant), you can create information systems (voice portals or voicemail systems) in which calls are party or totally processed automatically. Callers navigate through the individually designed (voice) menus using the keypad on their telephones. - Page 6 This additional licence extends the range of features of the AutoAttendant to 20 systems. ● With the Forum 523/524, Forum 525/526 and Forum 550/560 commu- nications systems you can define up to 50 menus and a total of 500 actions in the (20) Attendant systems.
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Page 7: Scope Of Delivery
Scope of Delivery Auto Attendant Scope of Delivery The package includes: ● the licence for the “Forum 500(0) Auto Attendant lic. 10” programme package ● the KDA Manager conversion programme with which the audio files can be converted to the audio format supported by the Forum 500 / Forum 5000 (supplied on the Forum 500 / Forum 5000 product CD) ●... -
Page 8: Recording, Loading And Editing Audio Files
Auto Attendant Recording, Loading and Editing Audio Files Note: Please note the information in the online help regarding the Auto Attendant menu. All configuration settings are explained in detail there. Recording, Loading and Editing Audio Files There are different ways to record, load and edit the audio files you want to use in a voice portal: ●... -
Page 9: Backing Up Voice Portals
Backing Up Voice Portals Auto Attendant Structure menus simply and clearly. Only use a few menu levels. (We recommend no more than three such levels.) Callers must try to find a “way” through the menus and draw a menu map in their heads. - Page 10 Auto Attendant Backing Up Voice Portals on the communications system (Attendant audio files, voicebox messages, files for Music on hold, etc.) in the data back-up of the system configuration. Further information on data backup can be found in the Forum 500 / Forum 5000 online help.
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Page 11: Kda Manager
Source formats for conversion – CCITT Wave, A-law, 8 kHz, mono – PCM Wave, 16-bit, 8 kHz, mono Target formats for conversion Single file File archive Forum 523/524, *.726 *.kda Forum 550/560 (encoded according to (contains several *.726 files) ITU G.726 32K ADPCM) Forum 525/526, *.711... -
Page 12: Installing And Starting The Programme
The KDA Manager programme package is supplied by your Proximus service technician and installed by him on customers’ PCs. Customers (i.e. Forum 500 / Forum 5000 users) are asked to contact Proximus’s customer service department if they have any questions on this programme package. -
Page 13: Starting The Kda Manager
To open the online help, hold down [CTRL] and [F1] together. Uninstalling the KDA Manager The following instructions are intended for Proximus service technicians. Before installing a new KDA Manager programme version, you must first uninstall the old version. -
Page 14: Appendix
Appendix Environmental Information Appendix Environmental Information ● The equipment that you bought has required the extraction and use of natural resources for its production. It may contain hazardous substances for the health and the environment. ● In order to avoid the dissemination of those substances in our environment and to diminish the pressure on the natural resources, we encourage you to use the appropriate take-back systems. -
Page 15: Technical Data
Technical Data Appendix Technical Data Systems ● ● 20 (if two licences were purchased for the programme package) Menus ● Forum 523/524: 50 ● Forum 525/526: 50 ● Forum 550/560: 50 ● Forum 5004/5008/5012: 100 ● Forum 5500: 100 ● Actions Forum 523/524: 500 ●... - Page 16 2 minutes per 1 MB of free memory: ● Forum 525/526 ● Forum 5004/5008/5012 ● Forum 5500 Number of voice channels ● Forum 523/524: 8 (which can be used simultaneously) ● Forum 525/526: 6 ● Forum 550/560: 4 ● Forum 5004/5008/5012: 20 ●...
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Page 17: Menu Template
Menu Template Appendix Menu Template You can use the following template to plan and document the individual menus of your voice portal. Menu (name) Action Reaction Keys 0 - 9, Play audio * and #; file (max. Error, 4 digits) (Which one?) Timeout, (Which one?) - Page 18 Appendix Menu Template Menu (name) Action Reaction Play audio Keys 0 - 9, * and #; file (max. Error, 4 digits) (Which one?) Timeout, (Which one?) Busy, No Reply Menu fast rewind (5 sec.) Menu fast forward (5 sec.)
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Page 19: Support
Support Support You can contact our support on the following telephone numbers: For configuration changes of your Forum™ 500 or Forum™ 5000 communications system SMEs and residential Large companies customers in Dutch: 0800 22 500 0800 22 200 in French: 0800 33 500 0800 33 200 in German:... - Page 20 For more information: ● Visit us in the Internet at www.proximus.be/pabx ● Contact your Proximus dealer Subject to changes Status 11.2016...