Proximus Forum 500 User Manual page 107
Automatic call distribution forum acd
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Also See for Forum 500:
- User manual (168 pages) ,
- Quick start manual (7 pages) ,
- Mounting and commissioning manual (348 pages)
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Service times can be defined per ACD
group
Music on hold
Announcements
Appendix
yes, with "Forum 500(0)
ACD license advanced" licence
Available time group profiles:
●
Forum 525/526: 3
●
Forum 550/560: 3
●
Forum 523/524: 3
●
Forum 5004/5008/5012: 10
●
Forum 5500: 10
internal music on hold
Number of loadable MoH files and
maximum MoH length:
●
Forum 525/526:
1 x 32 seconds
●
Forum 550/560:
1 x 32 seconds
●
Forum 523/524:
5 (sum: 80 seconds)
●
Forum 5004/5008/5012:
5 (sum: 600 seconds)
●
Forum 5500:
5 (sum: 600 seconds)
can be configured per ACD group:
●
6 announcements with
"Forum 500(0) ACD license"
licence
●
7 announcements with
"Forum 500(0)
ACD license advanced" licence
Technical Data
105
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