Proximus Forum 500 User Manual page 111

Forum 500(0) ACD license
Minimum alerting time
Time for call connection if all agents
busy
Interval for de-escalation
announcement
Music on hold
Beep for agents at first caller in
queue
Call distribution
Strategy
Wrap-up time Standard
Audio to caller after assignment to
agent
Appendix
Licence-dependent Configuration Settings
Forum 500(0)
ACD license advanced
Percentage for display yellow
Percentage for display red
Remote switching Action by entering
red
Remote switching Action by leaving
red
Reaction at full
Reaction at timeout
Time to timeout (0=no timeout)
Minimum alerting time
Time for call connection if all agents
busy
Time to de-escalation announcement
Interval for de-escalation
announcement
Music on hold
Queue size depends on agents in
pause
Beep for agents at first caller in
queue
Strategy
Time for call connection by agent
(0=no timeout)
Reaction if no call connection by
agent
Wrap-up time Standard
Audio to caller after assignment to
agent
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