Proximus Forum 500 User Manual page 119

Q
Queue size depends on agents in
pause 25
R
Reaction at full 25
Reaction at timeout 29
Reaction if group closed 30
Reaction if no call connection by
agent 30
Reaction if no call pickup by
agent 88
Real-time statistic
explanation 6
Remote switching 28
action by entering red 28
action by leaving red 29
S
Save agents statistic 36
Selective call forwarding for VIP and
Super VIP callers 18
Send statistic by E-Mail 36
Service level 64
info terminal display 62
supervisor terminal display 69
Service times 66
Show agents statistic 34
Show group even supervisor is in
other company 34
Sort agents by 34
Statistic
configuration-dependent
values 88
features 10
history 72
long-time statistic 76
long-time statistic (ACD
agents) 77 , 85
Index
, 29
, 66
long-time statistic (ACD
, 82
groups) 77
other values 73
real-time statistic 72
real-time statistic (ACD
agents) 74
real-time statistic (ACD
groups) 71
supervisor terminal display 71
Strategy (call distribution) 21
Supervisor
explanation 6
Supervisor application
overview 59
supervisor application
menu bar 64
Supervisor Terminal
authorisation 14
changing screen display 68
configuring 33
explanation 6
screen display 61
System terminals
display 91
function keys 41
information on potential error
cases 40
T
Tablet support 60
Tele-Secretary 46
Terminals
features 113
overview 112
, 105
Time control 66
Time for call connection by agent
(0=no timeout) 22
Time for call connection if all agents
busy 27
, 94
117