Proximus Forum Free 568 User Manual
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Proximus Forum Free 568 User Manual

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Forum Free 568
Forum Free 578
Forum Free 588
User Guide
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Summary of Contents for Proximus Forum Free 568

  • Page 1 Forum™ Forum™ 5000 Forum Free 568 Forum Free 578 Forum Free 588 User Guide...
  • Page 2 Forum Free 588 The following operating instructions will assist you in using your Forum Free 568, Forum Free 578 and Forum Free 588 and answer most of the questions that may arise. If you need any extra information or support, the first people to ask are your system administrator or retailer.

  • Page 3: Table Of Contents

    Contents General Information ........7 Appropriate Use ..........8 Safety Information .
  • Page 4 Functions ......... . .24 Operational Controls on the Mobile Unit .
  • Page 5 Special Key (Hotkey) / VIP List ....... 45 VIP List ........... . 46 Profiles .
  • Page 6 Ending a Call ..........71 Accepting Calls.
  • Page 7 The Device Menu........101 Information on Display Symbols in the Device Menu ... 102 Overview: Device Menu.
  • Page 8 Appendix ......... 148 Care and Maintenance .

  • Page 9: General Information

    General Information The DECT telephone Forum Free 568/578/588 is a cordless system telephone for operation on the Forum 500 / Forum 5000 communications system. You can also operate your DECT telephone on other communications systems and thus use it at different locations. Operation on communications systems by other manufacturers is still possible when they comply with the GAP standard.

  • Page 10: Appropriate Use

    Appropriate Use Forum Free 588 – 1 hotkey / 3 side buttons (programmable) – 3 softkeys (2 of them programmable) – 2 programmable navigation keys – colour display – 1 emergency key (SOS) – caller list for up to 50 entries –...
  • Page 11 ● Do not use your telephone in areas at risk of explosion. ● Do not use Forum Free 568 and Forum Free 578 in damp rooms (e.g. bath). ● Do not hold the telephone in the hands-free mode next to your ear as the volume can be very high.

  • Page 12: Overview And Basic Information

    Overview and Basic Information Note for persons wearing hearing aids Persons wearing hearing aids should keep in mind that when using the mobile device at sufficient volume, the resulting radio signal interference produces an unpleasant humming noise. Overview and Basic Information Authorisation is Required Most of the features mentioned in this manual can only be used when you have the corresponding user authorisation.
  • Page 13 Overview and Basic Information systems. Please consult the corresponding manufacturer’s user guide or contact your system administrator. Information on transmission quality ● Due to digital transmission within the frequency range used – even within range depending on the structural environment – dead spots can result. In this case, transmission quality can be lessened by increased and brief transmission gaps.

  • Page 14: Installation

    Scope of Delivery Installation Scope of Delivery Mobile unit This package includes: ● a mobile unit (Forum Free 568, Forum Free 578 or Forum Free 588) ● a standard battery ● a belt clip ● only with Forum Free 588: information paper for removing the lateral...

  • Page 15: Inserting Battery

    Inserting Battery Inserting Battery Forum Free 568, Forum Free 578 Slide the battery compartment lid down until the catch releases, then lift it. Insert the battery with the contacts pointing down. Place the battery compartment lid on the unit and slide it upwards until it clicks into place.

  • Page 16: Headset Socket/Bluetooth

    ® Headset Socket/Bluetooth Headset Socket/Bluetooth ® All mobile units have a 2.5 mm jack socket on the bottom for connecting a headset. Use recommended headsets only (see Accessories starting on page 149). The Forum Free 578/Forum Free 588 mobile units have a Bluetooth interface (2.0) for operating corresponding headsets.

  • Page 17: Usb And External Charging Port

    Never tug it out on the lower edge! Setting Up and Connecting the Charger Forum Free 568, Forum Free 578: The mobile units can be operated without changing the charger. Forum Free 588: When operating the mobile unit, you have to remove the two lateral guides in the charger.

  • Page 18: Power Supply / Power Supply Unit

    Power Supply / Power Supply Unit Connect the power supply unit with the charger and place the connecting cable through the cable guide. If necessary, change the connector of the power supply (see Power Supply / Power Supply Unit on page 16). Where to set it up Your telephone is made for normal usage conditions.

  • Page 19: Important Battery Information

    Important Battery Information Important Battery Information Devices are operated using a Li-ion battery. Be sure to read the following precautionary regulations before using the battery for the first time. Retain these precautionary regulations and all operating instructions close at hand for later reference. Not observing any of the following precautionary battery operation regulations is hazardous and can lead to overheating, inflammation and explosion.

  • Page 20: Precautionary Regulations During Usage

    Important Battery Information Precautionary Regulations during Usage ● The battery is only intended for usage with this mobile unit. ● Only use the charger that comes with the product for charging. ● A new battery is not charged. Before using it the first time, you thus have to charge it.

  • Page 21: Commissioning

    Charging and Usage Times Commissioning Load the battery before using the mobile unit for the first time because of its low capacity on delivery. Place the switched on or switched off mobile unit into the charger. If the mobile unit is switched off (e.g. after inserting the battery for the first time), the mobile unit will be charged while beeing switched off.

  • Page 22: Battery Charge Display

    Charging and Usage Times Battery Charge Display The charging status of the battery is shown on the display. The following means: 61 - 100 % charged 31 - 60 % charged 11 - 30 % charged 6 - 10 % charged 0 - 5 % charged battery is charged ●...

  • Page 23: Mobile Unit Subscription (Checking In)

    Mobile Unit Subscription (Checking In) Mobile Unit Subscription (Checking In) Your mobile unit can be operated on a maximum of 10 different communications systems. To do so, it has to be subscribed to each system, i.e. checked in. The check-in procedure is usually done when commissioning the device. This is usually done by your system administrator for you when operated on the Forum 500 / Forum 5000 communications system.

  • Page 24: Registration

    Mobile Unit Subscription (Checking In) Tip: The length and quality of the authentication code used depends on your security requirements. Please keep in mind that the memory required for the authentication code increases 4 bits per additional digit. 4. After entering the access code the New system is displayed. Continue with the following menu items.

  • Page 25: Checking In

    Mobile Unit Subscription (Checking In) When you have checked onto the system with your mobile unit, the system name appears on the display. You can change the registration entry data as needed. To do so, call the > System > Subscriptions menu. Select the desired registration entry and change the data (please refer to page 115).

  • Page 26: Functions

    Operational Controls on the Mobile Unit Emergency key (Forum Free 588 only) Receiver Forum Free 568: +/- Keys (volume adjust) Hotkey (programmable) Forum Free 578/588: (not Forum Free 568) 3 Side keys (programmable) and volume adjust Display Rear: Loudspeaker Navigation keys (partly programmable)

  • Page 27: Display Elements And Symbols

    Display Elements and Symbols Display Elements and Symbols The Display The display shows you information regarding the current connection state or menu lists and texts. When idle you see ● the system name with the internal call number, ● your programmed user name, ●...

  • Page 28: Line Of Softkeys And Idle Display

    Display Elements and Symbols you have short messages which have been read ringer switched off call key pressed call forwarding “immediately” is activated call protection active alarm sensor active (Forum Free 588 only) Line of Softkeys and Idle Display The three keys below the display are called softkeys. The functions assigned to the keys are shown in the lowest line of the display.

  • Page 29: The Led

    The LED Note: Please keep in mind that the functions of the left and middle softkeys and the left/right navigation keys are programmable and can thus be re-assigned later on. The LED The light diodes located on the upper corner (tri-colour / red-orange-green) signal specific events which can be system defaults which you cannot alter or also may be switched on or off by you (see also page 135).

  • Page 30: Illumination

    Illumination Colour Status Description can be switched on/off orange flashes stand-by display / within range / not in slowly the charger / battery capacity under 60% charged illuminated battery charging green / alternating mobile unit is switched off while beeing charged in the charger Illumination The display and the keyboard are illuminated.
  • Page 31 Key Functions Duration … State Description (key press) left softkey short stand-by redial (default) or calls programmed function Ok ) menus, lists confirm ( call activates the call-dependent function (e.g. enquiry, reject) long stand-by programming the key function middle softkey short stand-by displays the “Navigation menu”: list of functions which can also be...
  • Page 32 Key Functions Duration … State Description (key press) left navigation short stand-by, call calls the info list (default) or calls the programmed function menus back one menu level. Usually Esc softkey (back) replaces the editor moves cursor back one digit long stand-by programming the key function...
  • Page 33 Key Functions Duration … State Description (key press) C key short incoming call switches off the ringer (only for current call) – if supported by system menus back one menu level. Usually Esc softkey (back) replaces the lists deletes the corresponding entry editor deletes the character left of the cursor...
  • Page 34 Key Functions Duration … State Description (key press) end key, red short stand-by “Off” menu call end call incoming call reject call (if supported by system) menus/lists back to stand-by state editor exit editor without changes long all states switching off mobile unit mobile unit switching on mobile unit number keys...
  • Page 35 Key Functions Duration … State Description (key press) hotkey (not short stand-by calls the programmed function Forum (default: VIP list) Free 568) SOS key long stand-by, call makes an emergency call (call or (Forum notification, depending on the Free 588 only) programming and on the commu- nications system) upper sidekey...

  • Page 36: Locking Your Telephone Interface By The System Administrator

    Locking Your Telephone Interface by the System Administrator Locking Your Telephone Interface by the System Administrator The system administrator can lock your telephone interface via a setting for your user group. All keys of your telephone no longer function aside from a few exceptions (e.g.

  • Page 37: Menu Navigation

    Using Menus Menu Navigation Using Menus Scrolling Use the navigation keys to scroll through menu entries. When you press the key with the first menu entry selected, you go to the last menu entry. When you press the key with the last menu entry selected, you go to the first menu entry.

  • Page 38: Example: Language Setting

    Example: Language Setting Example: Language Setting 1. Open the menu – depending on the configuration of your mobile unit, this is done via – the softkey – short key press of the end key and select the Menu menu entry from the list.
  • Page 39 The Editors Upper-case letter Lower-case letter M N O 6 Ñ Ö Ò Ó Ô Õ Ø m n o 6 ñ ö ò ó ô õ ø P Q R S 7 ß p q r s 7 ß T U V 8 Ü...

  • Page 40: Basic Functions

    Device Functions Basic Functions Device Functions Switching Mobile Unit Off/On You can switch off your mobile unit to make your battery charge last longer. If your mobile unit is switched off, no ringer or info tones are emitted (for example, for an appointment call). Switching on mobile unit Switch on by pressing and holding the end-call key until the display...

  • Page 41: Keylock / Phone Lock

    Device Functions Switching off mobile unit Longer key press of the end-call key or … Short key press of the end-call key, select Switch off and press the Ok softkey. After a confirmation message, the mobile unit is switched off. Note: If a switched of mobile unit is placed in the charger, it stays switched off while being charged.

  • Page 42: Speaker / Handsfree Use

    Adjusting Volume During a Call During a call you have seven levels to adjust the volume of the receiver/ headset or the loudspeaker (during speaker/handsfree, see page 40). Forum Free 568 Press the sidekeys to increase or reduce volume for the current call.

  • Page 43: Switch Ringer On/Off

    If you wish to be sure you are not disturbed (e.g. during a meeting) you can switch off the ringer. Incoming calls are then signalled silently by vibration instead of the audio signal (if activated, see page 113 – not available on the Forum Free 568). Switch off When idle, press the star key longer –...

  • Page 44: Illumination / Display Dimming

    Device Functions Muting Press the softkey. The symbol appears in the upper line of the display. The caller on the telephone can no longer hear you. Cancel muting When you wish to talk to the caller again, press the softkey once again. The caller on the telephone can hear you again.

  • Page 45: Event Window And Info Menu

    Bluetooth® Headset Operation Event Window and Info Menu When the mobile unit is idle, an event window appears on the display if, e.g. there are new entries in the caller list, the voicebox (if configured) or in the message list. If there are multiple entries, the New infos header appears. Open the Info menu to retrieve the entries.

  • Page 46: Subscribing / Renaming / Unsubscribing Bluetooth Headset

    Bluetooth® Headset Operation Subscribing / Renaming / Unsubscribing Bluetooth Headset Checking in To do so, switch the headset into the “Pairing mode”. Please refer to the user guide of the headset to do so. 1. Switch the function on ( ) in the >...

  • Page 47: Special Key (Hotkey) / Vip List

    Special Key (Hotkey) / VIP List Handsfree operation When you press the handsfree key to accept a call or during a call, Bluetooth operation is interrupted and the loudspeaker / microphone of the mobile unit is switched on. Transferring call to headset During a connection via the mobile unit: press the “call key”...

  • Page 48: Vip List

    VIP List (Forum Free 568) The Forum Free 568 programmable keys can also be assigned with a VIP directory. To do so, programme one of these keys as described on page 143 and then save the name and call number as described in the previous section (or in the Directories menu).

  • Page 49: Special Functions

    (depending on the system). On the Forum Free 568 / Forum Free 578 the mobile unit is always switched into the handsfree operation when the emergency call number is dialled. On...

  • Page 50: The Alarm Sensor

    Special Functions Forum 500 / Forum 5000 systems only: Always save the SOS emergency call number with the prefixed R-key function (enquiry/hold). Then an emergency call can also be made during a call (depending on mobile unit – see above). Press the hash key 3 times to enter the R key function.
  • Page 51 Special Functions Please note that to ensure dependable functioning, the device should be worn (belt clip) as exposed as possible (not in your pocket). Mandown Usually the mobile unit is worn vertically, e.g. with the belt clip directly fastened to the person’s body. The position measurement is conducted continuously and checks to ensure the device is still upright.
  • Page 52 Special Functions Esc softkey. The escape alarm can only be cancelled via the Setting the time for the pre-alarm is done for all alarm types together. Event Mandown, No movement, Escape detected Delay Pre alarm Dialling of the with/without alarm alarm call number tone on the mobile unit Other alarm parameter settings...

  • Page 53: Connections

    Connections Repeat alarm: This is the time interval after which another pre-alarm including subsequent dialling of the alarm call number is executed (e.g. because calling the alarm call number was cancelled by the system). Handsfree in alarm: You can configure whether an alarm call is done in handsfree or receiver operation.

  • Page 54: Multiple Trunk Keys

    Connections If you dial a call number for an enquiry or when you programme call number destinations, you have to enter these call numbers in accordance with the external line seizure applicable to you. Example You wish to programme call forwarding. ●...

  • Page 55: Multiple Connections

    Connections Multiple Connections Your device can handle two connections simultaneously, i.e. you can speak with two callers at the same time, and switch back and forth between these connections (toggle) or conduct a three-party conference. Any further callers will hear a busy signal. When the system administrator has configured a call queue, any further calls are given a place in the queue (please refer to the Calls in the Call-Waiting Queue starting on page 55 section).

  • Page 56: Blocked / Unblocked Call Numbers

    Connections authorised for use by the system administrator during system configuration. When you receive an external call where the caller is displaying a different call number than the one actually technically being transmitted, a “?” appears next to the call number on the display. If the call number indicated on the display is saved to a phone book entry, the name is displayed as usual along with a question mark.

  • Page 57: Least Cost Routing (Lcr)

    Connections Now your telephone has been switched to the keypad protocol. Now you can enter the keypad codes. Note: This setting is deleted once again when the call is completed! Least Cost Routing (LCR) For every outgoing external connection, the communications system automatically makes a connection –...

  • Page 58: Calls With Booking Numbers

    Connections Note: If call-waiting protection is activated on your telephone, every time a new call comes in you will hear the call-waiting tone and see on your display whether the call is external or internal. If call-waiting protection is activated and you end the call, the next waiting call will be signalled.

  • Page 59: Forwarding Calls

    Connections Forwarding Calls Types of forwarding You can forward internal or external calls intended for yourself to another internal call number or – provided that you have the necessary user group authorisation – to another external call number. Calls can be forwarded either immediately, after a specified period of time or if the terminal is busy.
  • Page 60 Connections Hunt group call numbers During system configuration, the system administrator can configure call forwarding destinations for standard and comfort hunt group call numbers. These destinations are called if all members of a standard or comfort hunt group are busy or if (for a standard hunt group of type Linear, Cyclical or Statistical) the call is not picked up by any group members within a certain period of time.

  • Page 61: Menu Before And During A Call

    Menu Before and During a Call Contact your system administrator if call forwarding is not functioning as expected on your device. The system administrator is able to analyse call forwarding chains and eliminate any possible conflicts. Menu Before and During a Call When the handset is in the idle or call state, state-dependent menus are displayed when you press the softkey.

  • Page 62: Telephoning

    External / Internal Calling Telephoning Safety precaution Do not hold the telephone in the hands-free mode next to your ear as the volume can be very high. External / Internal Calling Dialling Directly Press the call key. Dial the internal or external call number (if necessary with the prefixed code for external line seizure, please refer to the chapter entitled External Seizure and Entry of Call Numbers on page 51).

  • Page 63: Making A Call From The Redial List

    External / Internal Calling Making a Call from the Redial List The call numbers you last dialled are saved in the redial list (the last entry is first on the list). If the call number is also entered into the communications system phone book, the name appears as well.

  • Page 64: Making Calls From The Caller List

    External / Internal Calling Note: You can access the info menu / redial list using the navigation menu (see page 26) or via the menu access when the mobile unit is idle. Redialling: selecting alternative call number of the called subscriber If a call number of the redial list is saved in the communications system’s phone book and there are other call numbers (mobile call number, private number) saved in this phone book entry, use redial as follows:...
  • Page 65 External / Internal Calling the call is also saved on the caller list. Multiple calls from an unknown call number are listed as one entry. When idle, press the navigation key to open the info menu. Select the Caller List menu entry and confirm with the Ok softkey.

  • Page 66: Call Waiting With An Internal Subscriber

    External / Internal Calling Local caller list Press softkey. Information on this entry appears. Press softkey. The caller list menu opens and you can edit the entry/list, please refer to page 105. Caller list via communications system Press softkey. The caller list menu opens. Use the navigation keys to edit the entry/list, please refer to page 105.

  • Page 67: Menu When Dialling

    External / Internal Calling enter routing code, dial call number for enquiry: enter routing code, dial call number Your system administrator can provide you information on current routes and your codes. Menu when Dialling Note: Menu items marked with an * are only displayed if the system administrator has given corresponding user authorisation.

  • Page 68: Menu When Pre-Dialling

    External / Internal Calling Announcement: * After entering the call number, you can initiate an announcement to another system terminal (or to a group of system terminals). Intercom: * After entering the device ID, you can initiate an announcement to a single system terminal.
  • Page 69 External / Internal Calling Suppress number: * You determine whether (On option) or not (Off option) your call number is suppressed to the person you call for the following call. Pick-up select: * You pick up a call for any other internal subscriber. If the other telephone is already in the call state (e.g.

  • Page 70: Menu During Conversation

    External / Internal Calling Menu during Conversation Note: Menu items marked with an * are only displayed if the system administrator has given corresponding user authorisation. You are making a call. Press the softkey briefly and then dial … Intercept: * The call numbers of “malicious callers” can be saved in your network operator’s exchange (if this service is enabled).

  • Page 71: Menu If Subscriber Busy

    External / Internal Calling Personal directory: You can search for a call number in the personal phone book, please refer to page 98. Redial: Displays entries in the redial list. You can search a call number in the redial list. This menu entry is only available if you have configured local list access (see page 135).

  • Page 72: Menu When Calling

    External / Internal Calling Redial: Displays entries in the redial list. You can search a call number in the redial list. This menu entry is only available if you have configured local list access (see page 135). Caller list: Displays entries in the caller list. You can search a call number in the caller list.

  • Page 73: Ending A Call

    Ending a Call Ending a Call Calls are ended by pressing the end key briefly. If the subscriber you are speaking to ends the call, the busy signal for your telephone is switched off after a few seconds and you can be reached again. This also applies when you are connected via headset.

  • Page 74: Calls During A Conversation

    Accepting Calls Normal call When you are called, the caller’s call number is displayed (if transmitted). If this call number is also recorded in your phone book, you will see the person’s name instead. External calls from unknown call number When you receive an external call where the caller is displaying a different call number than the one actually technically being transmitted (CLIP no screening), a “?”...

  • Page 75: Incoming Call Menu

    Accepting Calls Press the end key to end the current call. The call waiting call is now signalled to you just like a normal call. … or Press softkey briefly to accept the call waiting call. Your first call is placed on hold. You are speaking with the call waiting caller.

  • Page 76: Call Waiting Menu

    Accepting Calls Call Waiting Menu Note: Menu items marked with an * are only displayed if the system administrator has given corresponding user authorisation. You are making a call and receive a call. Press the softkey briefly and then dial … Ok softkey.

  • Page 77: Enquiry, Toggling, Transfer And Conference

    Enquiry, Toggling, Transfer and Conference Caller list: Displays entries in the caller list. You can search a call number in the caller list. This menu entry is only available if you have configured local list access (see page 135). Add …: The call number of the person you are speaking with is added to the personal phone book, the central phone book or the VIP list.

  • Page 78: Transferring An Internal/External Call To An Internal Subscriber

    Enquiry, Toggling, Transfer and Conference Transferring an Internal/External Call to an Internal Subscriber You have dialled an internal enquriy call (see page 75). The subscriber called via enquiry answers: Announce the call transfer. Press softkey briefly. The subscriber called via enquiry does not answer or is busy: Press softkey briefly.

  • Page 79: Transferring An External Call To An External Subscriber

    Enquiry, Toggling, Transfer and Conference Transferring an External Call to an External Subscriber External calls can only be transferred to an external subscriber via the enquiry call menu (see page 77). Press softkey briefly. Use the navigation keys to select the Connect menu entry and Ok softkey.

  • Page 80: Menu When Subscriber On Hold

    Enquiry, Toggling, Transfer and Conference Toggle: You toggle between the current subscriber and the subscriber you last spoke with. Disconnect: You disconnect the current connection. You can now either enter a new call number for another enquiry. Or press the softkey briefly and you will be re-connected with the subscriber on hold.

  • Page 81: Three-Party-Conference

    Enquiry, Toggling, Transfer and Conference Announcement: * After entering the call number, you can initiate an announcement to another system terminal (or to a group of system terminals). Intercom: * After entering the device ID, you can initiate an announcement to a single system terminal.

  • Page 82: Menu During Conference

    Enquiry, Toggling, Transfer and Conference Use the navigation keys to select the 3 Party menu entry and Ok softkey. The conference is initiated. confirm with the Ending conference Press softkey briefly. … or Press softkey briefly. Use the navigation keys to select the 3 Party End menu entry Ok softkey.
  • Page 83 Enquiry, Toggling, Transfer and Conference with Booking Numbers starting on page 56 chapter for further infor- mation. Personal directory: You can search for a call number in the personal phone book, please refer to page 98. Redial: Displays entries in the redial list. You can search a call number in the redial list.

  • Page 84: Special Calls / Conversations

    Special Calls / Conversations Special Calls / Conversations Call Recording You can record internal and external calls, e. g. for logging purposes. Features of this function ● The “Record calls” functions is only available on the Forum 5004/5008/ 5012 and Forum 5500 communications systems. ●...

  • Page 85: Automatic Call Recording

    Special Calls / Conversations Start recording You are making a call. Press softkey. Use the navigation keys to select the Record menu entry and Ok softkey. If the communications system is confirm with the configured accordingly, it produces a beep when the recording session starts.
  • Page 86 Special Calls / Conversations ● Only calls with external parties are recorded. This applies to both incoming and outgoing calls that are made directly to you or made by you, as well as calls that are forwarded to you. ● In principle, only the parts of a connection in which two subscribers are talking to one another are recorded.

  • Page 87: Voicebox Queries

    Special Calls / Conversations Voicebox Queries Forum Voicemail answering machine is the integrated voicebox system for the Forum 500 / Forum 5000 communications system. If the system administrator has configured a voicebox for you, callers can leave messages for you, even when you cannot be reached at times. On your mobile unit, received voicebox messages are saved in the info menu and on the caller lists of the main menu.

  • Page 88: Parked Calls

    Special Calls / Conversations Parked Calls While calling, you can “park” (one or more) callers for some time and meanwhile conduct other telephone calls or also hang up and carry out other operations. Parked calls are recorded on a list. You can remove calls from the list in any order such that a call is specifically “unparked”...

  • Page 89: Announcements (With And Without Intercom)

    Special Calls / Conversations Announcements (with and without Intercom) Announcements can be set up on single or multiple system terminals. The “Announcement” function is available in two versions. ● Announcement with intercom: The microphone of the system terminal called will be switched on (handsfree operation) and the person you are calling can immediately answer your announcement.
  • Page 90 Special Calls / Conversations Making an announcement with intercom Pre-dialling: Enter the device-ID of the terminal. Your system administrator can provide you with the device ID. Press softkey briefly. Use the navigation keys to select the Intercom menu entry. Press softkey to confirm. State your announcement. Responding to an announcement (announcement without intercom) If you receive an announcement yourself, you will hear a special information tone.

  • Page 91: Callback

    Special Calls / Conversations Callback If you call another subscriber of your Forum 500 / Forum 5000 communications system and the line is busy, you can initiate automatic callback. Your user group must have authorisation for this feature to be able to use it.

  • Page 92: Confirming Appointment / Alarm Clock

    Special Calls / Conversations Confirming Appointment / Alarm Clock Your mobile unit allows you to set and activate up to three appointments and up to three wake times (please refer to page 110). The time of an appointment or the alarm clock are signalled to you with the configured ringer and the red flashing LED for ca.

  • Page 93: Doorbell, Door Opener

    Special Calls / Conversations Doorbell, Door Opener A doorbell appears on the display (Door call). If the call number of the door has its own phone book entry, or the system administrator assigned a name when the doorbell was configured, the name of the doorbell is displayed. Opening door while idle Press softkey briefly.
  • Page 94 Special Calls / Conversations The code procedure for calling the door intercom is determined by the system administrator. Possible codes are: Contact your system administrator regarding the valid code procedure. Calling door when idle Press the call key. You speak with the visitor. Door call during call If the doorbell signal is triggered during a call, you hear the call-waiting tone.

  • Page 95: Phone Book

    System Phone Book Phone Book System Phone Book Up to 2,000 entries (Forum 523/524, Forum 550/560, Forum 525/526) or 4,000 entries (Forum 5004/5008/5012, Forum 5500) can be saved in the phone book of your Forum 500 / Forum 5000 communications system. This number includes the centrally administered phone book (available to all users), the personal entries of all subscribers, and –...
  • Page 96 System Phone Book locations is also possible. The storage locations of phone book entries do affect phone book searching (see following description). When idle, press the navigation key. OK softkey, the complete list of phone book If you now press the entries stored on the communications system is displayed.

  • Page 97: Speed-Dialling (System Phone Book)

    System Phone Book Speed-Dialling (System Phone Book) All central phone book entries can also be dialled via two-digit or 3-digit speed-dialling numbers once they have been configured. The 2-digit speed- dialling numbers are in the range 00…99, the 3-digit are in the range 000…999.
  • Page 98 System Phone Book Confirm or change call number displayed, e.g. No. office, Ok softkey. confirm via You can assign a speed-dialling number to the call numbers of the entry in the central phone book. You automatically have the next available speed-dialling number (Abbrev. no.) offered to Ok softkey.
  • Page 99 System Phone Book Adding call number to a phone book entry You can add the entry to your personal phone book. If your system administrator has authorised you (or the user group you are part of) accordingly, you can also edit the central phone book and your company’s phone book.

  • Page 100: Personal Phone Book

    Personal Phone Book Personal Phone Book In addition to the phone book of your Forum 500 / Forum 5000 communications system, your mobile unit also has a local (personal) book. This phone book enables you to save up to 200 additional, personal entries with 3 call numbers respectively.
  • Page 101 Personal Phone Book when you enter a new character. Correct entries by moving the cursor behind the number/letter to be deleted with the navigation keys and then press the key. This is where you can now enter new char- acters. Every word is automatically begun with upper-case letters.

  • Page 102: Editing Personal Phone Book Entries

    Personal Phone Book Editing Personal Phone Book Entries When idle, press the navigation key. Enter the first letter(s) of the name you are searching for (see The Editors on page 36). … or Select an entry via the navigation keys. Press softkey.

  • Page 103: The Device Menu

    The Device Menu This chapter presents all essential features available on the mobile unit and the Forum 500 / Forum 5000 communications system. Because the communications system also supports the operation of cord-connected and other cordless telephones, some menu entries are named differently, although they serve the same purpose.

  • Page 104: Information On Display Symbols In The Device Menu

    Information on Display Symbols in the Device Menu Information on Display Symbols in the Device Menu Save When you adjust settings in a menu, you have to open the Ok softkey. Your respective settings window with the entry is then saved with the softkey.
  • Page 105 Overview: Device Menu Directories Offers access to the system phone book and to the personal phone book. Fast access is also available on the navigation key and or via softkey (default). Menu description: see page 108 Un park This menu entry is only available when your mobile unit is checked into the Forum 500 / Forum 5000 communications system.
  • Page 106 Overview: Device Menu System menu This entry is only available on the menu when your mobile unit is checked into the Forum 500 / Forum 5000 communications system. Use this menu entry to open the main menu of the Forum 500 / Forum 5000 communications system and have access to the system features.

  • Page 107: Info" Menu

    Note: Calls are also entered on the caller lists of the menu System menu, see page 118). Local caller list: Up to 50 entries can be saved to the local caller list. Entries are limited to 30 on the Forum Free 568. The following options are available in the local caller list.
  • Page 108 (please refer to page 135). Local Redial List: The last 30 call numbers dialled are saved on the local redial list. Entries are limited to 20 on the Forum Free 568. The following options are available in the local redial list.
  • Page 109 “Info” Menu Details …: Entry information is displayed. Delete: The entry is deleted after an enquiry. Delete all: The list is deleted after a confirmation prompt. Redial List via Communications System: The last 50 call numbers dialled are saved on the communications system redial list. Press the Ok softkey.

  • Page 110: Active Features" Menu

    “Active features” Menu Time control: Time control is configured on the system and can be acti- vated from the telephone; see page 133 “Active features” Menu The Active features menu offers fast access to certain selected menu entries. Bluetooth (available on the Forum Free 578/Forum Free 588): Switches Bluetooth feature on/off and configures it, see page 43.

  • Page 111: Un Park" Menu Entry

    “Un Park” Menu Entry Add to …: The call number dialled next is added to the VIP list. Delete: The entry is deleted. Memory: Shows the number of entries already saved. Note: Please refer to pages page 98 and page 98 for more information on dialling from your personal phone book and creating a new entry.

  • Page 112: Take" Menu Entry

    “Take” Menu Entry “Take” Menu Entry This menu is only available when your mobile unit is checked into the Forum 500 / Forum 5000 communications system, see “System” Menu starting on page 115. Take: You wish to take a current call from one terminal over to your DECT telephone and continue the call on the DECT telephone.

  • Page 113: Audio" Menu

    “Audio” Menu ified time with this value), Daily (repeats daily), Weekdays (Monday to Friday), Weekend (Saturday, Sunday) and Off. Time: Displays time set for the alarm clock. Change : Changes time setting. Text: Displays text entered for the alarm clock. Change : Change/re-enter the text (32 characters max.).
  • Page 114 “Audio” Menu Corded headset: Displays the currently set headset volume (not appli- cable to Bluetooth headset). Internal call: Changes the currently set volume for calls from internal subscribers. External call: Changes the currently set volume for external calls. Unknown number: Changes the currently set volume for calls without transmitted caller number.
  • Page 115 “Audio” Menu mitted (Unknown number). If only one trunk key is available the options will be shown directly. Callback: Changes the currently set melody which you receive as a callback. Recall: Changes the currently set melody for recalls. VIP call: Changes the currently set melody for calls from VIP- call numbers (not call numbers in your VIP-List).
  • Page 116 “Audio” Menu Corded headset: Select if the call signalling is also made on the headset. Noise detection: When this function is active, the volume of the ringer is automatically raised if there is loud background noise. If you want to use this feature, make sure the ringer volume is not on the “Increasing”...

  • Page 117: System" Menu

    “System” Menu supported, this quality level is maintained. This is the standard setting. Automatic: Attempts are always made to establish a connection in high speech quality. If the device is located in a XQ-protected envi- ronment, then incoming or outgoing connections are made in standard speech quality.

  • Page 118: System Menu" / Main Menu

    “System menu” / Main Menu Show IPEI: The international mobile unit code is displayed (IPEI = Interna- tional Portable Equipment Identity). This may be necessary to designate your mobile unit on the communications system. Version info: Information on the hardware and software status of the mobile unit is displayed.
  • Page 119 “System menu” / Main Menu Phone book You can edit the phone books of the communications system in this menu group. Menu description: see page 131 Applications This menu group contains all functions offered by your system tele- phone in conjunction with additional programme packages of your communications system.

  • Page 120: System Menu: "Calls

    “System menu” / Main Menu System menu: “Calls” Call lists: Displays the lists of missed and accepted calls. Missed calls: You see the call numbers of the callers who most recently tried to reach you. The name is displayed instead of the call number if the caller is in the system phone book.
  • Page 121 “System menu” / Main Menu the trunk key is automatically seized with which you origi- nally received the call. Delete: The entry is deleted after an enquiry. (An entry is auto- matically deleted when you call the caller back). Phone book: You add the call number of the caller to one of the phone books (please refer to Add Phone Numbers from Lists to Communications System Phone Book starting on page 95).
  • Page 122 “System menu” / Main Menu Lists to Communications System Phone Book starting on page 95). Forward: You can forward the message to another voicebox with comment or without comment. Enter the call number of the other voicebox under To:; use the star key to end a spoken comment.
  • Page 123 “System menu” / Main Menu Lists to Communications System Phone Book starting on page 95). This menu item is not displayed when you selected an audio conference recording. Forward: You can forward the recording to another voicebox with comment or without comment. Enter the call number of the other voicebox under To:;...

  • Page 124: System Menu: "Call Forwarding

    “System menu” / Main Menu All: switching all hunt group calls On/Off for your telephone or for the trunk key selected Note: If you are the last reachable member of a standard hunt group and you log out then any further callers will hear a busy signal. Depending on the system configuration, external callers can also be forwarded to the exchange.
  • Page 125 “System menu” / Main Menu Immediately / After delay / Busy: Select the desired forwarding type. Dest.: Enter the call number you wish to forward to (for entering the call number, please refer to the chapter entitled External Seizure and Entry of Call Numbers starting on page 51). Time: When programming call forwarding after time, enter the time in seconds after which a call is to be forwarded (10 sec …...
  • Page 126 “System menu” / Main Menu Divert door (door call forwarding): This is where you can programme “Divert call immediately” for door calls. If several doorbells are configured on the communications system, first select the doorbell whose calls are to be diverted. The number of doorbells available, depends on the type of entrance intercom.

  • Page 127: System Menu: "Messages

    “System menu” / Main Menu other terminal via the Off option. You can also switch off “Divert call immediately” on the other terminal. System menu: “Messages” Short messages: You can exchange short messages with other communica- tions system users with a system terminal. Received mail (main in-box): A list of senders of received messages is displayed.
  • Page 128 “System menu” / Main Menu Delete: The e-mail message is deleted after a confirmation prompt. Delete all: All received e-mail messages are deleted after a confir- mation prompt. Note: The actual e-mails are not deleted. You can access and edit these at your desktop PC with your e-mail programme.

  • Page 129: System Menu: "Protection

    “System menu” / Main Menu Note: Messages can also be entered via the Forum CTI Web application. Please refer to the Forum 500 / Forum 5000 communications system online help for information. System menu: “Protection” Call protect.: Switching signalling of calls on/off for all call numbers of your device (exception: VIP calls and hunt group calls continue to be signalled).

  • Page 130: System Menu: "Connections

    “System menu” / Main Menu key can still be used on the Forum Free 588. Please contact your system administrator for information on the altered range of functions when the telephone lock is on. Telephone lock access is user-PIN protected (default “0000”). After entering the PIN, activate / deactivate the function with the On or Off option.
  • Page 131 “System menu” / Main Menu Call pick-up Pick-up: You pick up the call intended for another telephone in your pick-up group. If the called subscriber belongs to a user group with pickup protection activated, you cannot pick up calls for that person’s call number.
  • Page 132 “System menu” / Main Menu VIP call: Your next internal call is executed as a VIP call. Enter the call number under To:. Even when the internal subscriber called (with system terminal only) has activated call waiting protection, call protection or call forwarding, your call is now signalled acoustically.

  • Page 133: System Menu: "Phone Book

    “System menu” / Main Menu Note: PIN dialling can be done from any terminal which belongs to a user group with this authorisation activated. The call numbers dialled using PIN dialling are not saved in any redial list, neither on the terminal used, nor on one’s own terminal.

  • Page 134: System Menu: "Applications

    “System menu” / Main Menu – yes: Your call number is always displayed. – no: Your call number is always suppressed. Default office / Default mobile / Default private: Select the default number. The default call number is dialled auto- matically if no other call number of the phone book entry is selected before establishing a connection.

  • Page 135: System Menu "Central Settings

    Esc ), the side Key programming: You can programme the softkeys (except keys, the call key and the hotkey (not the Forum Free 568). After calling the Key programming feature, press the key you wish to programme. A pick-list of programmable functions appears.
  • Page 136 “Settings” Menu SOS call: with confirmation: After a short key press on the SOS key in an emergency a prompt is displayed. This prompt avoids to initiate the SOS call by mistake. After a long key press the SOS number is dialled directly. SOS call: immediately: After a key press on the SOS key in an emer- gency the SOS number is dialled directly.
  • Page 137 “Settings” Menu Life indication: LED slowly flashing green or orange. Incoming call: LED quickly flashing green or orange with incoming calls. Out of range: Red LED flashing quickly when you leave the radio range of the system. Charge indication: LED lights up orange when the battery is charging, changing to green when charging complete.
  • Page 138 “Settings” Menu Auto answer (call): This function has the mobile unit automatically accept a call. You only activate this feature if your work proce- dures necessitate it, as it could enable a caller to listen in without your noticing. To be on the safe side, the automatic call acceptance is introduced with 3 notification tones and a quickly blinking green LED signals the connection.

  • Page 139: Security" Menu

    “Security” Menu Bluetooth (available on the Forum Free 578/Forum Free 588) BT Status: Shows whether Bluetooth is switched on or not. Press the Change softkey to switch on or off. Select headset: Select the headset you wish to use from the list of subscribed headsets.
  • Page 140 “Security” Menu SOS key: you can define what the SOS key does (Forum Free 588). Either the emergency call number is dialled immediately (SOS call: immediately) or just after being pressed again (SOS call: with confirmation). Alarm sensor (Forum Free 588 only): Please read the description of the alarm sensor on page 48 before making configurations.
  • Page 141 “Security” Menu During the pre-alarm the alarm can still be cancelled with the following measures. Esc or holding the – With mandown alarm: By pressing handset vertical for at least 4 seconds. Esc . – With the escape alarm: By pressing Esc or –...
  • Page 142 “Security” Menu movements (e.g. ways of walking) of the surveillance personnel. – Low sensibility means: Slow movements are enough to reset the delay once again. – High sensibility means: Only rapid (jolting) movements will reset the delay. Please switch “Vibra call” off in the “Ringer settings” (see page 113) if you wish to use the no movement alarm.

  • Page 143: Profiles" Menu

    “Profiles” Menu New info: Entries in the Info menu (see page 105) are deleted after a confirmation prompt. All lists: All lists (caller list, redial list) are deleted after a confirmation prompt. Key programming: All programmed keys will be reset to the status they had on delivery.

  • Page 144: Door Opener" Menu Entry

    “Door opener” Menu Entry Settings: Select one of the profiles to make changes. Profile name: Change the profile name if necessary. Ringer volume: Set your preferred ringer volume (Increasing, levels 1...7). Ringer device: Select where and with what you wish ring tones to be made (loudspeaker, headset, vibrator).

  • Page 145: Key Programming

    Your mobile unit enables you to assign frequently used functions to specific keys. Programmable Keys Forum Free 568 The left and middle softkeys below the display, the call key and the left and right navigation keys can be programmed. The left and right programmed navigation key of the mobile unit can also be used during a connection.

  • Page 146: Programmable Functions

    Programmable Functions Programmable Functions Call up the > Settings > Key programming menu (see page 133). If you press the softkey while programming keys, the standard factory setting value of the key is displayed. You can confirm them via OK. The following selection is offered: No function The key is available.
  • Page 147 Programmable Functions Paging messages If your Forum 500 / Forum 5000 communications system is equipped with a corresponding application, here is where you can programme access to paging announcements. Acknowledge The key is for acknowledging received message messages (paging). Text messages Assigns the key access to new short messages.
  • Page 148 Programmable Functions SOS call: Assigns the key as SOS emergency call key. immediately The emergency call number which is saved in the > Security > SOS call > SOS number menu is dialled directly (without confirmation prompt). Forum Free 578 / Forum Free 588: If the SOS emergency call key is to be available during a call also, please do not assign this function to one of the middle or left softkeys...
  • Page 149 Programmable Functions Active features Assigns the key access to the Active features menu entry of the system menu / main menu (see page 107). Light Programs a key for switching the display illumination on and off. Bluetooth Assigns the access to the Bluetooth menu to the key (Forum Free 578 / Forum Free 588 only).

  • Page 150: Appendix

    Care and Maintenance Appendix Care and Maintenance Your telephone is a product that meets the highest standards of design and manufacture. It should therefore be treated with care. Follow the advice below, and you will be able to enjoy using this product for a long time. Please follow all the Safety Precautions starting on page 8.

  • Page 151: Accessories

    Should you require a USB cable, it may be purchased in a store. Use a shielded “USB 2.0 A to USB mini B” type USB cable only. Please contact your Proximus customer service representative if you require further information on the USB cable.

  • Page 152: Technical Data

    Technical Data Technical Data Standard: DECT /GAP Number of channels: 120 duplex channels Frequencies: 1880 MHz to 1900 MHz Duplexing: Time-division multiplex, 10 ms frame length Channel spacing: 1728 kHz Bit rate: 1152 kbps Modulation: GFSK Speech coding: 32 kbps (Standard audio) 64 kbps (Hi-Q audio) Transmission power: 10 mW (average output per active...
  • Page 153 Technical Data Mobile unit dimensions: Length / Width / Height Forum Free 568: 135 x 49 x 22.5 mm Forum Free 578: 135 x 49 x 22.5 mm Forum Free 588: 135 x 53 x 22.5 mm Charger weight: 40 g...

  • Page 154: Menu Tree

    Menu Tree Menu Tree Info Caller list Paging messages Voice box* Text messages e-mail Jobs Fax* Redial list Costs Active features Active features Bluetooth** Mandown** No movement alarm** Escape alarm** Call filter* Profiles Alarm clock Appointment Directories Central directory Personal directory VIP-list Un Park Pickup...
  • Page 155 Menu Tree Audio Volume settings Earpiece Melodies Handsfree Ringer settings Corded headset Attention tones Internal call Loud environment External call Audio quality Unknown number Callback Recall VIP call Special call SOS call Alarm clock Appointment Text message Internal call External call Unknown number Callback Recall...
  • Page 156 Menu Tree System menu Calls Call lists Missed calls Call forwarding Charges Accepted calls Messages Remote charges* Voicebox mess.* Protection Hunt group* Recordings* Connections Comfort HG* Phone book Device busy Applications* Central settings* Call diversion* Immediately Divert MSN* After delay Divert door* Busy Remote divert*...
  • Page 157 Menu Tree Settings Key lock >key< Key programming User name Display Language Illumination Font settings List access Color schemes Device options Brightness Live indication Bluetooth** Incoming call Display dimming Out of range Display Charge indication Keyboard Infos Charger Handsfree Conversation Appointment LED indications Alarm clock...

  • Page 158: Environmental Information

    Environmental Information Door opener* *) offered when the communications system allows / supports this **) offered only for certain terminal types Environmental Information ● The equipment that you have purchased required the extraction and use of natural resources for its production. It may contain substances hazardous to health and the environment.

  • Page 159: Index

    Index Symbols set and activate 110 signalling 41 “Active features” menu 108 Appropriate use 8 “Audio” menu 111 Attention tones 114 “Directories” menu 108 Audio quality 114 “Info” menu 105 Automatic call recording, see call call forwarding 107 recording 83 call protection 107 Availability 128 time control 108...
  • Page 160 Call forwardings CLIP 53 , 72 call number entry 52 CLIP no screening 53 divert door 124 CLIR 54 divert MSN 52 CNIP 54 follow me 124 Code number procedure 117 for other users 124 Comfort hunt group 122 for your own telephone 122 Company phone books 93 , 79 MSN 123...
  • Page 161 Door call forwarding 92 , 69 , 70 , 73 , 75 , 78 , Door opener 66 Idle display 26 , 81 , 91 , 130 , 142 , 134 Illumination 28 Doorbell 91 Info menu 43 Doorphone 91 Intercept 68 DTMF 53 , 67 , 79 , 87 , 129...
  • Page 162 Menu (state-dependent) PIN 128 , 137 busy subscriber 69 PIN dialling 130 conference 80 Postdial (DTMF) 53 conversation 68 Power supply 16 dialing 65 Power supply unit 16 during the call 70 Precautionary regulations 18 enquiry call 77 Pre-dialling 60 for call-waiting call 74 Presence 126 , 108...
  • Page 163 Subscription (mobile unit) 21 Suppress number (pre-dialling) 67 Switch authorisation 130 System menu “Applications” 132 “Call forwarding” 122 “Calls” 118 “Central settings” 133 “Connections” 128 “Messages” 125 “Phone book” 131 “Protection” 127 System phone book edit 132 new entry 131 , 68 , 110 , 129 Take 65 Talk time 19...
  • Page 164 Un park 66 , 109 USB port 15 User name 134 Version info 116 VF signalling 53 Vibration call 41 , 130 VIP call 72 , 67 , 69 , 78 initiate 65 VIP list 46 , 109 Virtual call number 72 , 132 Voice box 106 query 85...
  • Page 165 Notes Notes Index...
  • Page 166 Notes Notes Index...

  • Page 167: Support

    Support You can contact our support on the following telephone numbers: For configuration changes of your Forum™ 500 or Forum™ 5000 communications system SMEs and residential Large companies customers in Dutch: 0800 22 500 0800 22 200 in French: 0800 33 500 0800 33 200 in German: 0800 44 500...
  • Page 168 For more information: ● Visit us in the Internet at www.proximus.be/pabx ● Contact your Proximus dealer Subject to changes Status 09.2017...

This manual is also suitable for:

Forum 5000Forum 500Forum free 578Forum free 588

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