Proximus Forum 500 User Manual page 88

Content of the Statistics Files
Column
Connect-Time[s]
Alert-Time[s]
Post-Proc.-Time[s]
86
Explanation
Total duration of all active connec-
tions to this agent, collected during
the set interval. Examples:
● 2 calls with 9 seconds each;
total duration: 18 seconds
● 3 calls with 9 seconds each;
total duration: 27 seconds
Total duration of all alerting times
before calls were answered by the
agent, collected during the set
interval. Examples:
● 2 calls with 9 seconds alerting
time each;
total duration: 18 seconds
● 3 calls with 9 seconds alerting
time each;
total duration: 27 seconds
Total duration of all wrap-up times of
this agent, collected during the set
interval. Examples:
● 2 calls with 10 seconds post-
processing time each;
total duration: 20 seconds
● 3 calls with 10 seconds post-
processing time each;
total duration: 30 seconds
Statistic