Licence-Dependent Configuration Settings; Configuration Of Groups - Proximus Forum 500 User Manual

Licence-dependent Configuration Settings

Data memory
Licence-dependent Configuration
Settings
The following tables provide an overview of the settings available depending
on the licence purchased.

Configuration of Groups

Settings in the Configurator, menu Applications > Forum ACD > Groups.
Forum 500(0) ACD license
Name
Phone No. Standard
Time control
Call queue
Minimum size
Maximum size
Percentage for dynamic adaption
108
● Forum 525/526, Forum 550/
560, Forum 523/524: communi-
cations system memory card
● Forum 5004/5008/5012:
internal data memory of the
communications system
● Forum 5500: hard disk
Forum 500(0)
ACD license advanced
Name
Phone No. Standard
Phone No. VIP
Phone No. Super VIP
Reaction if group closed
Logoff all agents if group closed
Time group profile
Time group [x] open
Minimum size
Maximum size
Percentage for dynamic adaption
Appendix