Proximus Forum 500 User Manual page 112

Licence-dependent Configuration Settings
Forum 500(0) ACD license
Pickup from agent possible
Supervisor
Sort agents by
Window time for Supervisor
Show group even supervisor is in
other company
Statistic
Note: Access to the statistic settings (except call list settings) requires a
"Forum 500(0) ACD external statistics license" license.
Interval for statistic (0=no statistic)
Save agents statistic
Send statistic by E-Mail
Delete statistic after sending
E-Mail address for statistic
Announcements
Welcome if agent is free
Welcome if agent is busy
Connecting to agents from call queue Connecting to agents from call queue
De-escalation announcement green
De-escalation announcement yellow De-escalation announcement yellow
De-escalation announcement red
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Forum 500(0)
ACD license advanced
Pickup from agent possible
Faster assignment to agent
Last agent logoff possible
Sort agents by
Window time for Supervisor
Show agents statistic
Show group even supervisor is in
other company
Interval for statistic (0=no statistic)
Save agents statistic
Send statistic by E-Mail
Delete statistic after sending
E-Mail address for statistic
Interval for sending call log by e-mail
E-Mail address for call log
Welcome if agent is free
Welcome if agent is busy
De-escalation announcement green
De-escalation announcement red
Caller in call queue at timeout
Appendix