Saving Or Deleting Long-Time Statistic File - Proximus Forum 500 User Manual

If the maximum memory level is reached, no further records are stored. When
the long-time statistic memory reaches 80%, system messages are
generated:
● A system warning is displayed in the Configurator of the communications
system.
● On the Supervisor Terminal, the adjacent icon is displayed. Click this
icon to display the system warning.
Note: The Forum 5004/5008/5012 and Forum 5500 communica-
tions systems allow sending long-time statistic files via e-mail
and deleting the data from the memory after sending. For every
ACD group, this function can be configured with the Delete
statistic after sending function.

Saving or Deleting Long-time Statistic File

1. Click on the Configuration command in the menu bar of the Supervisor
Terminal.
The Configuration dialogue opens.
2. Transfer long-time statistic into an external file:
– For an ACD group (group statistic): In the Statistic Group column, click
the Save button.
– For a single ACD agent (agents statistic, only available with the
Forum 5004/5008/5012 and Forum 5500 communications systems): In
the Statistic Agents column, click the Save button.
In the browser dialogue, select a storage location for the file, specify a file
name and store the file.
3. Delete the long-time statistic from the communications system memory
(e. g. when the memory is full):
– For an ACD group (group statistic): In the Statistic Group column, click
the Delete button.
Statistic
Long-time Statistic
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