Page 1 Forum™ Forum™ 5000 Forum Free 567 Forum Free 577 Forum Free 587 User Guide...
Page 2 Welcome to Proximus Thank you for choosing a Proximus product that stands for the best in quality matched with high design standards. Forum Free 565, Forum Free 577 and Forum Free 587 The following operating instructions will assist you in using your Forum Free 567, Forum Free 577 and Forum Free 587 and answer most of the questions that may arise.
Page 3: Table Of Contents
Contents General Information ........7 Appropriate Use ..........8 Safety Information .
Page 4 Functions ......... . .24 Operational Controls on the Mobile Unit .
Page 5 Special Key (Hotkey) / VIP List ....... 45 VIP List ........... . 46 Profiles .
Page 6 Ending a Call ..........71 Accepting Calls.
Page 7 The Device Menu........101 Information on Display Symbols in the Device Menu ... 102 Overview: Device Menu.
Page 8 Appendix ......... 149 Care and Maintenance .
Page 9: General Information
General Information The DECT telephone Forum Free 567/577/587 is a cordless system telephone for operation on the Forum 500 / Forum 5000 communications system. You can also operate your DECT telephone on other communications systems and thus use it at different locations. Operation on communications systems by other manufacturers is still possible when they comply with the GAP standard.
Page 10: Appropriate Use
Appropriate Use Forum Free 587 – 1 hotkey / 3 side buttons (programmable) – 3 softkeys (2 of them programmable) – 2 programmable navigation keys – colour display – 1 emergency key (SOS) – caller list for up to 50 entries –...
Page 11 Safety Information – near heat sources, – in direct sunlight, – near other electrical devices generating strong, magnetic fields. ● Protect your telephone from moisture, dust, aggressive fluids and vapours. ● Connect only approved accessories. ● Use the included power supply only (ID No.: 23-001089-00). ●...
Page 12: Overview And Basic Information
(e.g. displaying the call number on the display, displaying connection charges) which your Forum 500 / Forum 5000 communications system provides along with your mobile unit, may not be available with other manufacturers’ communications...
Page 13 Overview and Basic Information systems. Please consult the corresponding manufacturer’s user guide or contact your system administrator. Information on transmission quality ● Due to digital transmission within the frequency range used – even within range depending on the structural environment – dead spots can result. In this case, transmission quality can be lessened by increased and brief transmission gaps.
Page 14: Installation
Scope of Delivery Installation Scope of Delivery Mobile unit This package includes: ● a mobile unit (Forum Free 567, Forum Free 577 or Forum Free 587) ● a standard battery ● a belt clip ● only with Forum Free 587: information paper for removing the lateral guides in the charger Charger (separate) This package includes:...
Page 15: Inserting Battery
Inserting Battery Inserting Battery Forum Free 567, Forum Free 577 Slide the battery compartment lid down until the catch releases, then lift it. Insert the battery with the contacts pointing down. Place the battery compartment lid on the unit and slide it upwards until it clicks into place.
Page 16: Headset Socket/Bluetooth
® Headset Socket/Bluetooth Headset Socket/Bluetooth ® All mobile units have a 2.5 mm jack socket on the bottom for connecting a headset. Use recommended headsets only (see Accessories starting on page 150). The Forum Free 577/Forum Free 587 mobile units have a Bluetooth interface (2.0) for operating corresponding headsets.
Page 17: Usb And External Charging Port
USB and External Charging Port USB and External Charging Port Forum Free 577, Forum Free 587: There is a mini USB port (2.0) on the lower right side. It has two functions. ● As an interface for connecting to the PC e.g. to load data to/from the device.
Page 18: Power Supply / Power Supply Unit
Power Supply / Power Supply Unit Connect the power supply unit with the charger and place the connecting cable through the cable guide. If necessary, change the connector of the power supply (see Power Supply / Power Supply Unit on page 16). Where to set it up Your telephone is made for normal usage conditions.
Page 19: Important Battery Information
Important Battery Information Important Battery Information Devices are operated using a Li-ion battery. Be sure to read the following precautionary regulations before using the battery for the first time. Retain these precautionary regulations and all operating instructions close at hand for later reference. Not observing any of the following precautionary battery operation regulations is hazardous and can lead to overheating, inflammation and explosion.
Page 20: Precautionary Regulations During Usage
Important Battery Information Precautionary Regulations during Usage ● The battery is only intended for usage with this mobile unit. ● Only use the charger that comes with the product for charging. ● A new battery is not charged. Before using it the first time, you thus have to charge it.
Page 21: Commissioning
Charging and Usage Times Commissioning Load the battery before using the mobile unit for the first time because of its low capacity on delivery. Place the switched on or switched off mobile unit into the charger. If the mobile unit is switched off (e.g. after inserting the battery for the first time), the mobile unit will be charged while beeing switched off.
Page 22: Battery Charge Display
Charging and Usage Times Battery Charge Display The charging status of the battery is shown on the display. The following means: 61 - 100 % charged 31 - 60 % charged 11 - 30 % charged 6 - 10 % charged 0 - 5 % charged battery is charged ●...
Page 23: Mobile Unit Subscription (Checking In)
In this case, press softkey and call the System > New system menu. A new DECT configuration entry must be configured on the Forum 500 / Forum 5000 communications system to check in the mobile unit. When...
Page 24: Registration
Mobile Unit Subscription (Checking In) Tip: The length and quality of the authentication code used depends on your security requirements. Please keep in mind that the memory required for the authentication code increases 4 bits per additional digit. 4. After entering the access code the New system is displayed. Continue with the following menu items.
Page 25: Checking In
Mobile Unit Subscription (Checking In) When you have checked onto the system with your mobile unit, the system name appears on the display. You can change the registration entry data as needed. To do so, call the > System > Subscriptions menu. Select the desired registration entry and change the data (please refer to page 114).
Page 26: Functions
Operational Controls on the Mobile Unit Functions Operational Controls on the Mobile Unit Emergency key (Forum Free 587 only) Receiver Forum Free 567: +/- Keys (volume adjust) Hotkey (programmable) Forum Free 577/587: (not Forum Free 567) 3 Side keys (programmable) and volume adjust Display Rear: Loudspeaker...
Page 27: Display Elements And Symbols
Display Elements and Symbols Display Elements and Symbols The Display The display shows you information regarding the current connection state or menu lists and texts. When idle you see ● the system name with the internal call number, ● your programmed user name, ●...
Page 28: Line Of Softkeys And Idle Display
Navigation menu. This is for calling a pick-list of frequently used features. These are: ● phone book of the Forum 500 / Forum 5000 communications system (central phone book / system directory) ● phone book of the mobile unit (personal phone book / private directory) ●...
Page 29: The Led
The LED Note: Please keep in mind that the functions of the left and middle softkeys and the left/right navigation keys are programmable and can thus be re-assigned later on. The LED The light diodes located on the upper corner (tri-colour / red-orange-green) signal specific events which can be system defaults which you cannot alter or also may be switched on or off by you (see also page 135).
Page 30: Illumination
Illumination Colour Status Description can be switched on/off orange flashes stand-by display / within range / not in slowly the charger / battery capacity under 60% charged illuminated battery charging green / alternating mobile unit is switched off while beeing charged in the charger Illumination The display and the keyboard are illuminated.
Page 31 Key Functions Duration … State Description (key press) left softkey short stand-by redial (default) or calls programmed function Ok ) menus, lists confirm ( call activates the call-dependent function (e.g. enquiry, reject) long stand-by programming the key function middle softkey short stand-by displays the “Navigation menu”: list of functions which can also be...
Page 32 Key Functions Duration … State Description (key press) left navigation short stand-by, call calls the info list (default) or calls the programmed function menus back one menu level. Usually Esc softkey (back) replaces the editor moves cursor back one digit long stand-by programming the key function...
Page 33 Key Functions Duration … State Description (key press) C key short incoming call switches off the ringer (only for current call) – if supported by system menus back one menu level. Usually Esc softkey (back) replaces the lists deletes the corresponding entry editor deletes the character left of the cursor...
Page 34 Key Functions Duration … State Description (key press) end key, red short stand-by “Off” menu call end call incoming call reject call (if supported by system) menus/lists back to stand-by state editor exit editor without changes long all states switching off mobile unit mobile unit switching on mobile unit number keys...
Page 35 Key Functions Duration … State Description (key press) hotkey (not short stand-by calls the programmed function Forum (default: VIP list) Free 567) SOS key long stand-by, call makes an emergency call (call or (Forum notification, depending on the Free 587 only) programming and on the commu- nications system) upper sidekey...
Page 36: Locking Your Telephone Interface By The System Administrator
Locking Your Telephone Interface by the System Administrator Locking Your Telephone Interface by the System Administrator The system administrator can lock your telephone interface via a setting for your user group. All keys of your telephone no longer function aside from a few exceptions (e.g.
Page 37: Menu Navigation
(see also Automatic Hide / Message Windows starting on page 43). When you have opened the system menu / main menu of the Forum 500 / Forum 5000 communications system and get an incoming call (see page 115), the caller will hear a busy signal and the call is entered onto your caller list.
Page 38: Example: Language Setting
Example: Language Setting Example: Language Setting 1. Open the menu – depending on the configuration of your mobile unit, this is done via – the softkey – short key press of the end key and select the Menu menu entry from the list.
Page 39 The Editors Upper-case letter Lower-case letter M N O 6 Ñ Ö Ò Ó Ô Õ Ø m n o 6 ñ ö ò ó ô õ ø P Q R S 7 ß p q r s 7 ß T U V 8 Ü...
Page 40: Basic Functions
Device Functions Basic Functions Device Functions Switching Mobile Unit Off/On You can switch off your mobile unit to make your battery charge last longer. If your mobile unit is switched off, no ringer or info tones are emitted (for example, for an appointment call). Switching on mobile unit Switch on by pressing and holding the end-call key until the display...
Page 41: Keylock / Phone Lock
Device Functions Switching off mobile unit Longer key press of the end-call key or … Short key press of the end-call key, select Switch off and press the Ok softkey. After a confirmation message, the mobile unit is switched off. Note: If a switched of mobile unit is placed in the charger, it stays switched off while being charged.
Page 42: Speaker / Handsfree Use
Device Functions Speaker / Handsfree Use Press the loudspeaker key before or during a call to allow multiple persons to participate in the call. Repeat the process to switch it off. When the loudspeaker function is activated, the symbol appears on the display. To obtain the best speaker/handsfree quality, make sure neither the speaker nor the microphone are covered up.
Page 43: Switch Ringer On/Off
Device Functions Switch Ringer On/Off If you wish to be sure you are not disturbed (e.g. during a meeting) you can switch off the ringer. Incoming calls are then signalled silently by vibration instead of the audio signal (if activated, see page 113 – not available on the Forum Free 567).
Page 44: Muting Mobile Unit
Device Functions Muting Mobile Unit If you do not want the caller to hear, e.g. what you are discussing with someone else in the room, you can temporarily mute your mobile unit. Muting Press the softkey. The symbol appears in the upper line of the display. The caller on the telephone can no longer hear you.
Page 45: Automatic Hide / Message Windows
When you have opened the system menu / main menu of the Forum 500 / Forum 5000 communications system and get an incoming call (see page 115), the caller will hear a busy signal and the call is entered onto your caller list.
Page 46: Subscribing / Renaming / Unsubscribing Bluetooth Headset
Bluetooth® Headset Operation A Bluetooth headset which is checked in and reachable ( symbol) has priority over any headset that may be simultaneously connected by cable symbol). When using a headset (Bluetooth or cable connected) and the handsfree key is pressed on the mobile unit, the call is definitely continued via the loudspeaker of the mobile unit.
Page 47: Telephoning Via The Bluetooth Headset
Special Key (Hotkey) / VIP List Telephoning via the Bluetooth Headset Accepting a call Press the corresponding “call key” on the headset or the call key on the mobile unit. The symbol appears. Ending a call Press the corresponding “end-call key” on the headset or the end-call key on the mobile unit.
Page 48: Vip List
VIP List Dialling a call number To dial this call number, press the hotkey briefly, select the desired entry and press the call key; the call is made. Calls from call numbers/names on the VIP list are signalled by the VIP call. This setting is made in the >...
Page 49: Adjusting To Environment
Adjusting to Environment Adjusting to Environment Your mobile unit has 2 functions for adjusting the device to a loud environment. When you activate the function via the > Audio > Ringer settings > Volume menu, the volume of the ring tone is automatically increased when the environment is loud.
Page 50: The Alarm Sensor
SOS call > SOS number. If the SOS emergency call number is predefined by the system, this menu entry does not appear. Forum 500 / Forum 5000 systems only: Always save the SOS emergency call number with the prefixed R-key function (enquiry/hold). Then an emergency call can also be made during a call (depending on mobile unit –...
Page 51 Special Functions ● Escape alarm All three alarm types can be activated simultaneously. The alarm call number is the same for all types of alarm. If there is no alarm call number saved, the SOS emergency call number saved to the emergency call key / SOS key is used.
Page 52 Alarm number: If the SOS emergency call number is predefined by the system, this menu entry does not appear. Forum 500 / Forum 5000 systems only: Always save the SOS emergency call number with the prefixed R-key function (enquiry/ hold). Then an emergency call can also be made during a call (depending on mobile unit –...
Page 53: Connections
Internal and External Call Numbers Internal and external call numbers for reaching you are assigned during configuration of the Forum 500 / Forum 5000 communications system. External Seizure and Entry of Call Numbers If you hear the external dialling tone after pressing the call key, your telephone is set to spontaneous external line seizure.
Page 54: Multiple Trunk Keys
You can dial an internal call number immediately. You have to use the external line prefix to dial external call numbers (default: “0”). The system administrator defines this code for all users in the Forum 500 / Forum 5000 and informs you of the applicable value.
Page 55: Multiple Connections
Connections Use the programmable keys for fast and convenient access to your device’s trunk keys. Assign the Line x function to one or multiple keys. The trunk key is then permanently assigned to the programmed key. You can also programme a key with the Select Line function.
Page 56: Blocked / Unblocked Call Numbers
This requires that the network operator transmits this information with the connection. If the call number of the caller is also entered into the Forum 500 / Forum 5000 directory, this – local – entry is given priority on the display.
Page 57: Keypad Dialling
Calls in the Call-Waiting Queue The system administrator can additionally configure and activate a Call- waiting queue for your telephone in the Forum 500 / Forum 5000. While you are making a call, new calls are registered in this queue, the caller first hears an announcement (if your system administrator has configured an announcement) and then the ring tone.
Page 58: Calls With Booking Numbers
By means of a booking number you can record the call data of a connection to an external subscriber and save them in the Forum 500 / Forum 5000 for further evaluation. Booking numbers are useful, e.g. for calculating costs per client (fees and times) in an office.
Page 59: Forwarding Calls
It is entered after the routing code and before the actual destination call number. ● Calls made with booking numbers can be evaluated with the Forum Count Web application of the Forum 500 / Forum 5000 communications system. Forwarding Calls Types of forwarding You can forward internal or external calls intended for yourself to another internal call number or –...
Page 60 Least Cost Routing (LCR) can be evaluated with call forwarding to external numbers – provided your system administrator has configured LCR and its application in the Forum 500 / Forum 5000 correspondingly. Ask your administrator for the configuration applicable to you.
Page 61: Menu Before And During A Call
When the handset is in the idle or call state, state-dependent menus are displayed when you press the softkey. Frequently used features of the Forum 500 / Forum 5000 communications system are displayed, which you can then activate in this situation. Examples 1.
Page 62: Telephoning
External / Internal Calling Telephoning Safety precaution Do not hold the telephone in the hands-free mode next to your ear as the volume can be very high. External / Internal Calling Dialling Directly Press the call key. Dial the internal or external call number (if necessary with the prefixed code for external line seizure, please refer to the chapter entitled External Seizure and Entry of Call Numbers on page 51).
Page 63: Making A Call From The Redial List
External / Internal Calling Making a Call from the Redial List The call numbers you last dialled are saved in the redial list (the last entry is first on the list). If the call number is also entered into the communications system phone book, the name appears as well.
Page 64: Making Calls From The Caller List
External / Internal Calling Note: You can access the info menu / redial list using the navigation menu (see page 26) or via the menu access when the mobile unit is idle. Redialling: selecting alternative call number of the called subscriber If a call number of the redial list is saved in the communications system’s phone book and there are other call numbers (mobile call number, private number) saved in this phone book entry, use redial as follows:...
Page 65 External / Internal Calling the call is also saved on the caller list. Multiple calls from an unknown call number are listed as one entry. When idle, press the navigation key to open the info menu. Select the Caller List menu entry and confirm with the Ok softkey.
Page 66: Call Waiting With An Internal Subscriber
The Forum 500 / Forum 5000 establishes calls to a desired subscriber either automatically or via specific routes. Your system administrator configures these routes in the Forum 500 / Forum 5000 and specifies how each route is seized. In order to manually seize a specific route for a desired call, dial the routing code before dialling the (internal or external) call number.
Page 67: Menu When Dialling
External / Internal Calling enter routing code, dial call number for enquiry: enter routing code, dial call number Your system administrator can provide you information on current routes and your codes. Menu when Dialling Note: Menu items marked with an * are only displayed if the system administrator has given corresponding user authorisation.
Page 68: Menu When Pre-Dialling
External / Internal Calling Announcement: * After entering the call number, you can initiate an announcement to another system terminal (or to a group of system terminals). Intercom: * After entering the device ID, you can initiate an announcement to a single system terminal.
Page 69 External / Internal Calling Suppress number: * You determine whether (On option) or not (Off option) your call number is suppressed to the person you call for the following call. Pick-up select: * You pick up a call for any other internal subscriber. If the other telephone is already in the call state (e.g.
Page 70: Menu During Conversation
External / Internal Calling Menu during Conversation Note: Menu items marked with an * are only displayed if the system administrator has given corresponding user authorisation. You are making a call. Press the softkey briefly and then dial … Intercept: * The call numbers of “malicious callers” can be saved in your network operator’s exchange (if this service is enabled).
Page 71: Menu If Subscriber Busy
External / Internal Calling Personal directory: You can search for a call number in the personal phone book, please refer to page 98. Redial: Displays entries in the redial list. You can search a call number in the redial list. This menu entry is only available if you have configured local list access (see page 135).
Page 72: Menu When Calling
External / Internal Calling Redial: Displays entries in the redial list. You can search a call number in the redial list. This menu entry is only available if you have configured local list access (see page 135). Caller list: Displays entries in the caller list. You can search a call number in the caller list.
Page 73: Ending A Call
Ending a Call Ending a Call Calls are ended by pressing the end key briefly. If the subscriber you are speaking to ends the call, the busy signal for your telephone is switched off after a few seconds and you can be reached again. This also applies when you are connected via headset.
Page 74: Calls During A Conversation
Call for a virtual call number (Tele Secretary) Call numbers not assigned to any telephone or user (virtual call numbers) can be configured on the Forum 500 / Forum 5000. The system administrator can divert a virtual call number to another internal call number, e.g. the call number of your telephone.
Page 75: Incoming Call Menu
Accepting Calls Press the end key to end the current call. The call waiting call is now signalled to you just like a normal call. … or Press softkey briefly to accept the call waiting call. Your first call is placed on hold. You are speaking with the call waiting caller.
Page 76: Call Waiting Menu
Accepting Calls Call Waiting Menu Note: Menu items marked with an * are only displayed if the system administrator has given corresponding user authorisation. You are making a call and receive a call. Press the softkey briefly and then dial … Ok softkey.
Page 77: Enquiry, Toggling, Transfer And Conference
Enquiry, Toggling, Transfer and Conference Caller list: Displays entries in the caller list. You can search a call number in the caller list. This menu entry is only available if you have configured local list access (see page 135). Add …: The call number of the person you are speaking with is added to the personal phone book, the central phone book or the VIP list.
Page 78: Transferring An Internal/External Call To An Internal Subscriber
Enquiry, Toggling, Transfer and Conference Transferring an Internal/External Call to an Internal Subscriber You have dialled an internal enquriy call (see page 75). The subscriber called via enquiry answers: Announce the call transfer. Press softkey briefly. The subscriber called via enquiry does not answer or is busy: Press softkey briefly.
Page 79: Transferring An External Call To An External Subscriber
You have no way of influ- encing how long the transferred call will last. The connection is established via the Forum 500 / Forum 5000 and occupies two call channels. Enquiry Call Menu...
Page 80: Menu When Subscriber On Hold
Enquiry, Toggling, Transfer and Conference Toggle: You toggle between the current subscriber and the subscriber you last spoke with. Disconnect: You disconnect the current connection. You can now either enter a new call number for another enquiry. Or press the softkey briefly and you will be re-connected with the subscriber on hold.
Page 81: Three-Party-Conference
Enquiry, Toggling, Transfer and Conference Announcement: * After entering the call number, you can initiate an announcement to another system terminal (or to a group of system terminals). Intercom: * After entering the device ID, you can initiate an announcement to a single system terminal.
Page 82: Menu During Conference
Enquiry, Toggling, Transfer and Conference Use the navigation keys to select the 3 Party menu entry and Ok softkey. The conference is initiated. confirm with the Ending conference Press softkey briefly. … or Press softkey briefly. Use the navigation keys to select the 3 Party End menu entry Ok softkey.
Page 83 Enquiry, Toggling, Transfer and Conference with Booking Numbers starting on page 56 chapter for further infor- mation. Personal directory: You can search for a call number in the personal phone book, please refer to page 98. Redial: Displays entries in the redial list. You can search a call number in the redial list.
Page 84: Special Calls / Conversations
Special Calls / Conversations Special Calls / Conversations Call Recording You can record internal and external calls, e. g. for logging purposes. Features of this function ● The “Record calls” functions is only available on the Forum 5004/5008/ 5012 and Forum 5500 communications systems. ●...
Page 85: Automatic Call Recording
Special Calls / Conversations Start recording You are making a call. Press softkey. Use the navigation keys to select the Record menu entry and Ok softkey. If the communications system is confirm with the configured accordingly, it produces a beep when the recording session starts.
Page 86 Special Calls / Conversations ● Only calls with external parties are recorded. This applies to both incoming and outgoing calls that are made directly to you or made by you, as well as calls that are forwarded to you. ● In principle, only the parts of a connection in which two subscribers are talking to one another are recorded.
Page 87: Voicebox Queries
Voicebox Queries Forum Voicemail answering machine is the integrated voicebox system for the Forum 500 / Forum 5000 communications system. If the system administrator has configured a voicebox for you, callers can leave messages for you, even when you cannot be reached at times.
Page 88: Parked Calls
Special Calls / Conversations Parked Calls While calling, you can “park” (one or more) callers for some time and meanwhile conduct other telephone calls or also hang up and carry out other operations. Parked calls are recorded on a list. You can remove calls from the list in any order such that a call is specifically “unparked”...
Page 89: Announcements (With And Without Intercom)
Special Calls / Conversations Announcements (with and without Intercom) Announcements can be set up on single or multiple system terminals. The “Announcement” function is available in two versions. ● Announcement with intercom: The microphone of the system terminal called will be switched on (handsfree operation) and the person you are calling can immediately answer your announcement.
Page 90 Special Calls / Conversations Making an announcement with intercom Pre-dialling: Enter the device-ID of the terminal. Your system administrator can provide you with the device ID. Press softkey briefly. Use the navigation keys to select the Intercom menu entry. Press softkey to confirm. State your announcement. Responding to an announcement (announcement without intercom) If you receive an announcement yourself, you will hear a special information tone.
Page 91: Callback
Special Calls / Conversations Callback If you call another subscriber of your Forum 500 / Forum 5000 communications system and the line is busy, you can initiate automatic callback. Your user group must have authorisation for this feature to be able to use it.
Page 92: Confirming Appointment / Alarm Clock
Confirm signalling with Accepting an Appointment Call When your mobile unit is checked in to the Forum 500 / Forum 5000 communications system, you can save two additional appointments on your mobile unit (please refer to page 126). When the appointment time occurs, your mobile unit rings for a period of one minute with volume increasing.
Page 93: Doorbell, Door Opener
Special Calls / Conversations Doorbell, Door Opener A doorbell appears on the display (Door call). If the call number of the door has its own phone book entry, or the system administrator assigned a name when the doorbell was configured, the name of the doorbell is displayed. Opening door while idle Press softkey briefly.
Page 94 (default is 60 seconds). This ensures that forwarded door calls do not unintentionally lead to continuous calls (e.g. to a voicebox). Your system administrator can configure the time interval in the Forum 500 / Forum 5000 from 30 to 300 seconds and will be able to tell you the current value.
Page 95: Phone Book
– provided you are using the multicompany variant of the Forum 500 / Forum 5000 – the entries in the companies’ phone books. An entry in the company phone book can be used by all employees in your company.
Page 96 System Phone Book locations is also possible. The storage locations of phone book entries do affect phone book searching (see following description). When idle, press the navigation key. OK softkey, the complete list of phone book If you now press the entries stored on the communications system is displayed.
Page 97: Speed-Dialling (System Phone Book)
System Phone Book Speed-Dialling (System Phone Book) All central phone book entries can also be dialled via two-digit or 3-digit speed-dialling numbers once they have been configured. The 2-digit speed- dialling numbers are in the range 00…99, the 3-digit are in the range 000…999.
Page 98 System Phone Book Confirm or change call number displayed, e.g. No. office, Ok softkey. confirm via You can assign a speed-dialling number to the call numbers of the entry in the central phone book. You automatically have the next available speed-dialling number (Abbrev. no.) offered to Ok softkey.
Page 99 System Phone Book Adding call number to a phone book entry You can add the entry to your personal phone book. If your system administrator has authorised you (or the user group you are part of) accordingly, you can also edit the central phone book and your company’s phone book.
Page 100: Personal Phone Book
Personal Phone Book Personal Phone Book In addition to the phone book of your Forum 500 / Forum 5000 communications system, your mobile unit also has a local (personal) book. This phone book enables you to save up to 200 additional, personal entries with 3 call numbers respectively.
Page 101 Personal Phone Book when you enter a new character. Correct entries by moving the cursor behind the number/letter to be deleted with the navigation keys and then press the key. This is where you can now enter new char- acters. Every word is automatically begun with upper-case letters.
Page 102: Editing Personal Phone Book Entries
Personal Phone Book Editing Personal Phone Book Entries When idle, press the navigation key. Enter the first letter(s) of the name you are searching for (see The Editors on page 36). … or Select an entry via the navigation keys. Press softkey.
Page 103: The Device Menu
The Device Menu This chapter presents all essential features available on the mobile unit and the Forum 500 / Forum 5000 communications system. Because the communications system also supports the operation of cord-connected and other cordless telephones, some menu entries are named differently, although they serve the same purpose.
Page 104: Information On Display Symbols In The Device Menu
Information on Display Symbols in the Device Menu Information on Display Symbols in the Device Menu Save When you adjust settings in a menu, you have to open the Ok softkey. Your respective settings window with the entry is then saved with the softkey.
Page 105 Menu description: see page 108 Un park This menu entry is only available when your mobile unit is checked into the Forum 500 / Forum 5000 communications system. Use this to unpark a parked call. Menu description: see page 109...
Page 106 This entry is only available on the menu when your mobile unit is checked into the Forum 500 / Forum 5000 communications system. Use this menu entry to open the main menu of the Forum 500 / Forum 5000 communications system and have access to the system features.
Page 107: Info" Menu
“Info” Menu “Info” Menu Caller list: Displays entries in the caller list. If there is a phone book entry for one of the call numbers displayed, the corresponding name is displayed. The entries in this menu are dependent on the List access setting (please refer to page 135).
Page 108 Displays new e-mails, please refer to the menu System menu: “Messages” starting on page 125. Jobs: If your Forum 500 / Forum 5000 communications system is equipped with a corresponding application, paging messages can be sent on your telephone, which require a returning answer to the application. These messages are displayed here.
Page 109 “Info” Menu Details …: Entry information is displayed. Delete: The entry is deleted after an enquiry. Delete all: The list is deleted after a confirmation prompt. Redial List via Communications System: The last 50 call numbers dialled are saved on the communications system redial list. Press the Ok softkey.
Page 110: Active Features" Menu
“Active features” Menu Time control: Time control is configured on the system and can be acti- vated from the telephone; see page 133 “Active features” Menu The Active features menu offers fast access to certain selected menu entries. Bluetooth (available on the Forum Free 577/Forum Free 587): Switches Bluetooth feature on/off and configures it, see page 43.
Page 111: Un Park" Menu Entry
“Un Park” Menu Entry This menu entry is only available when your mobile unit is checked into the Forum 500 / Forum 5000 communications system, see “System” Menu starting on page 114. Un Park: Consecutively “unparks”one or more connections which you have previously parked, for instance to make enquiries or to forward calls (see also Parked Calls starting on page 86).
Page 112: Take" Menu Entry
“Take” Menu Entry This menu is only available when your mobile unit is checked into the Forum 500 / Forum 5000 communications system, see “System” Menu starting on page 114. Take: You wish to take a current call from one terminal over to your DECT telephone and continue the call on the DECT telephone.
Page 113: Audio" Menu
“Audio” Menu ified time with this value), Daily (repeats daily), Weekdays (Monday to Friday), Weekend (Saturday, Sunday) and Off. Time: Displays time set for the alarm clock. Change : Changes time setting. Text: Displays text entered for the alarm clock. Change : Change/re-enter the text (32 characters max.).
Page 114 “Audio” Menu Corded headset: Displays the currently set headset volume (not appli- cable to Bluetooth headset). Internal call: Changes the currently set volume for calls from internal subscribers. External call: Changes the currently set volume for external calls. Unknown number: Changes the currently set volume for calls without transmitted caller number.
Page 115 “Audio” Menu mitted (Unknown number). If only one trunk key is available the options will be shown directly. Callback: Changes the currently set melody which you receive as a callback. Recall: Changes the currently set melody for recalls. VIP call: Changes the currently set melody for calls from VIP- call numbers (not call numbers in your VIP-List).
Page 116: System" Menu
“System” Menu Corded headset: Select if the call signalling is also made on the headset. Noise detection: When this function is active, the volume of the ringer is automatically raised if there is loud background noise. If you want to use this feature, make sure the ringer volume is not on the “Increasing”...
Page 117: System Menu" / Main Menu
“System menu” / Main Menu This menu is only available when your mobile unit is checked into the Forum 500 / Forum 5000 communications system, see “System” Menu starting on page 114. The menu System menu comprises the following menu groups under the...
Page 118 “System menu” / Main Menu Call forwarding This menu group provides all types of call forwarding which you can programme on your telephone. Please note the explanations in the Forwarding Calls starting on page 57 chapter also. Menu description: see page 122 Messages This menu group offers information on e-mails and short messages which you have sent or received.
Page 119: System Menu: "Calls
“Code-number Procedures” (this is supplied with the system). A current online overview is available anytime in the Codes entry in the System info menu of the Forum 500 / Forum 5000 communications system Web console.
Page 120 “System menu” / Main Menu – If the call number indicated on the display is saved to a phone book entry, the name is displayed as usual along with a question mark. – When there is a door call, either the call number or the name of the doorbell is displayed.
Page 121 “System menu” / Main Menu number 30 on each of these terminals. If you delete the call list from one terminal, it will be deleted from all others as well. Accepted calls: You see the call numbers or the names of the callers with whom you last spoke.
Page 122 “System menu” / Main Menu Note: Alternatively, you can also use the Applications menu for querying voicebox messages, see page 132 menu. Recordings: You will only see this menu entry if the system adminis- trator has enabled the function “Call recording” for you (also see chapter Call Recording starting on page 82).
Page 123 (e.g. L1: [internal call number]) and then press Ok softkey. Remote charges: You can view the charges of other Forum 500 / Forum 5000 communications system users. To do so, your user group has to have “Costs” authorisation from your system administrator.
Page 124: System Menu: "Call Forwarding
“System menu” / Main Menu Refer to the “Mounting and Commissioning” guide (Forum 523/524, Forum 525/526, Forum 550/560, Forum 5004/5008/5012) or “Commissioning and Maintenance” (Forum 5500) for detailed infor- mation on the “Hunt groups” topic. Note: The system administrator can set up a comfort hunt group such that the last accessible group member can log out.
Page 125 “System menu” / Main Menu On/Off: Switching call forwarding on or off. Active call forwarding is indicated by a . This is followed by the call forwarding desti- nation. Note: All calls for the call numbers of your device are forwarded. If a number is in use on more than one telephone, then calls made to any of the other telephones will be forwarded as well.
Page 126 Remote divert (call diversion for): You can also configure call forwarding for other Forum 500 / Forum 5000 users. Programming call forwarding for a virtual call number is also possible (please refer to Call for a virtual call number (Tele Secretary) on page 72 also). In order to do so, “Call forwarding for other user”...
Page 127: System Menu: "Messages
Note: Short messages can also be sent to system terminals from the Forum CTI Web application. Please refer to the Forum 500 / Forum 5000 communications system online help for information. E-Mail: A list of senders of received messages is displayed.
Page 128 “System menu” / Main Menu Delete all: All received e-mail messages are deleted after a confir- mation prompt. Note: The actual e-mails are not deleted. You can access and edit these at your desktop PC with your e-mail programme. Appointments: You see the status of both appointments which can be programmed in the menu System menu: = appointment activated.
Page 129: System Menu: "Protection
“System menu” / Main Menu Note: Messages can also be entered via the Forum CTI Web application. Please refer to the Forum 500 / Forum 5000 communications system online help for information. System menu: “Protection” Call protect.: Switching signalling of calls on/off for all call numbers of your device (exception: VIP calls and hunt group calls continue to be signalled).
Page 130 “System menu” / Main Menu key can still be used on the Forum Free 587. Please contact your system administrator for information on the altered range of functions when the telephone lock is on. Telephone lock access is user-PIN protected (default “0000”). After entering the PIN, activate / deactivate the function with the On or Off option.
Page 131: System Menu: "Connections
“System menu” / Main Menu System menu: “Connections” The following features are executed if the current connection state of your telephone permits. These features are also available in the state-dependent menus. Call pick-up Pick-up: You pick up the call intended for another telephone in your pick-up group.
Page 132 Door opener: You activate the door opener. Phone book: You open the Forum 500 / Forum 5000 phone book and can call one of the subscribers listed there (please refer to the chapter entitled Calling from the Communications System Phone Book on page 93).
Page 133: System Menu: "Phone Book
“System menu” / Main Menu recording connection data of private calls). Please contact your system administrator for information on system configuration and the desig- nated application area for PIN dialling. First you enter your internal call number under Number and then your user PIN under PIN.
Page 134: System Menu: "Applications
“System menu” / Main Menu should be automatically displayed or not whenever you dial these numbers (from the telephone book). – Default: You can decide before calling this call number whether or not your call number is to be transmitted or not (refer to the Menu when Pre-dialling starting on page 66 chapter also).
Page 135: System Menu "Central Settings
If you do not have any of these authorisations the Central settings menu will not be displayed. Time control: In the Forum 500 / Forum 5000 communications system several time groups can be configured. Depending on the activated time group, incoming calls are signalled on different terminals.
Page 136: Settings" Menu
“Settings” Menu “Settings” Menu Ok softkey to activate the key lock (please refer to Key lock: Press the page 39). Esc ), the side Key programming: You can programme the softkeys (except keys, the call key and the hotkey (not the Forum Free 567). After calling the Key programming feature, press the key you wish to programme.
Page 137 “Settings” Menu on setting (permanent) if you regularly charge the mobile unit after usage. Display: This is for setting how long full display illumination (e.g. after each key press) remains on (10 … 240 sec). Keyboard: This is where you set how long keyboard illumination remains on after each key press (Light off, 1 …...
Page 138 “Settings” Menu with the corded telephone. This means that both devices have access to the same list and changes are shown on both devices. Device options Silent charging: The mobile unit does not signal any calls as long as it is on the charger.
Page 139 “Settings” Menu however, be switched on with the softkey after taking the call. LED indications: this is for switching the LED display on or off during a connection. Attention tone: the notification tone at the begin of the auto- matic call acceptance can switched on or off with this. Auto quick hook: if this feature is activated, this destination is immedi- ately dialled by pressing and holding a speed dial key (see page 100).
Page 140: Security" Menu
Enter the alarm call number to be dialled when there is a sensor alarm. Forum 500 / Forum 5000 systems only: You can prefix the call number with the R key function (enquiry) by pressing the key 3 times. Then an alarm call can also be made during a call (depending on mobile unit).
Page 141 “Security” Menu what the setting, calls from the alarm call number or the SOS emergency call number are automatically accepted and prealarm ended. Handsfree in alarm: You can configure whether an alarm call is done in handsfree or receiver operation. This setting also applies to the emergency call via the SOS/emergency call key.
Page 142 “Security” Menu Steep: Approximately 45° from the vertical position. Medium: Approximately 55° from the vertical position. Flat: Approximately 65° from the vertical position. The inclination angle will be detected in each axis of the handset. Change to switch the no movement alarm on No movement alarm: Use or off.
Page 143 “Security” Menu – Low sensibility means: The alarm is triggered only by rapid or jolting movements. – High sensibility means: Slower movements are enough to trigger the alarm. Please switch “Vibra call” off in the “Ringer settings” (see page 113) if you wish to use the escape alarm. Repeat alarm: This is the time interval after which another prealarm including subsequent dialling of the alarm call number is executed, e.g.
Page 144: Profiles" Menu
“Profiles” Menu “Profiles” Menu As default, there are 4 pre-defined profiles included for the settings characteristic to “Purpose”. There is a fifth profile for other settings. You can change all profiles and re-name them as desired. The activated profile is displayed when idle behind the symbol.
Page 145: Door Opener" Menu Entry
LED incoming call: Switch LED display for an incoming call on or off. “Door opener” Menu Entry This menu entry is only available when your mobile unit is checked into the Forum 500 / Forum 5000 communications system, see “System” Menu starting on page 114. Door opener: You activate the door opener.
Page 146: Key Programming
Programmable Keys Key Programming Your mobile unit enables you to assign frequently used functions to specific keys. Programmable Keys Forum Free 567 The left and middle softkeys below the display, the call key and the left and right navigation keys can be programmed. The left and right programmed navigation key of the mobile unit can also be used during a connection.
Page 147: Programmable Functions
Programmable Functions Programmable Functions Call up the > Settings > Key programming menu (see page 134). If you press the softkey while programming keys, the standard factory setting value of the key is displayed. You can confirm them via OK. The following selection is offered: No function The key is available.
Page 148 The key is assigned device menu access. System menu The key is assigned access to the system menu / main menu of the Forum 500 / Forum 5000 communications system. Server menu Accessing the server menu is assigned to the key.
Page 149 Programmable Functions SOS call: Assigns the key as SOS emergency call key. immediately The emergency call number which is saved in the > Security > SOS call > SOS number menu is dialled directly (without confirmation prompt). Forum Free 577 / Forum Free 587: If the SOS emergency call key is to be available during a call also, please do not assign this function to one of the middle or left softkeys...
Page 150 Programmable Functions Active features Assigns the key access to the Active features menu entry of the system menu / main menu (see page 107). Light Programs a key for switching the display illumination on and off. Bluetooth Assigns the access to the Bluetooth menu to the key (Forum Free 577 / Forum Free 587 only).
Page 151: Appendix
Care and Maintenance Appendix Care and Maintenance Your telephone is a product that meets the highest standards of design and manufacture. It should therefore be treated with care. Follow the advice below, and you will be able to enjoy using this product for a long time. Please follow all the Safety Precautions starting on page 8.
Page 152: Accessories
Should you require a USB cable, it may be purchased in a store. Use a shielded “USB 2.0 A to USB mini B” type USB cable only. Please contact your Proximus customer service representative if you require further information on the USB cable.
Page 153: Technical Data
Technical Data Technical Data Standard: DECT /GAP Number of channels: 120 duplex channels Frequencies: 1880 MHz to 1900 MHz Duplexing: Time-division multiplex, 10 ms frame length Channel spacing: 1728 kHz Bit rate: 1152 kBit/s Modulation: GFSK Speech coding: 32 kBit/s Transmission power: 10 mW (average output per active channel)
Page 154 Technical Data Mobile unit dimensions: Length / Width / Height Forum Free 567: 135 x 49 x 22.5 mm Forum Free 577: 135 x 49 x 22.5 mm Forum Free 587: 135 x 53 x 22.5 mm Charger weight: 40 g Mobile unit weight: (with battery): Forum Free 567:...
Page 155: Menu Tree
Menu Tree Menu Tree Info Caller list Paging messages Voice box* Text messages e-mail Jobs Fax* Redial list Costs Active features Active features Bluetooth** Mandown** No movement alarm** Escape alarm** Call filter* Profiles Alarm clock Appointment Directories Central directory Personal directory VIP-list Un Park Pickup...
Page 156 Menu Tree Audio Volume settings Earpiece Melodies Handsfree Ringer settings Corded headset Attention tones Internal call Loud environment External call Unknown number Callback Recall VIP call Special call SOS call Alarm clock Appointment Text message Internal call External call Unknown number Callback Recall VIP call...
Page 157 Menu Tree System menu Calls Call lists Missed calls Call forwarding Charges Accepted calls Messages Remote charges* Voicebox mess.* Protection Hunt group* Recordings* Connections Comfort HG* Phone book Device busy Applications* Central settings* Call diversion* Immediately Divert MSN* After delay Divert door* Busy Remote divert*...
Page 158 Menu Tree Settings Key lock >key< Key programming User name Display Language Illumination Font settings** List access Color schemes** Device options Brightness/Contrast** Live indication Bluetooth** Incoming call Display dimming Out of range Display Charge indication Keyboard Infos Charger Handsfree Conversation Appointment LED indications Alarm clock...
Page 159: Environmental Information
Environmental Information Door opener* *) offered when the communications system allows / supports this **) offered only for certain terminal types Environmental Information ● The equipment that you have purchased required the extraction and use of natural resources for its production. It may contain substances hazardous to health and the environment.
Page 160: Index
Index Symbols set and activate 110 signalling 41 “Active features” menu 108 Appropriate use 8 “Audio” menu 111 Attention tones 114 “Directories” menu 108 Automatic call recording, see call “Info” menu 105 recording 83 call forwarding 107 Availability 128 call protection 107 time control 108 “Profiles”...
Page 161 Call forwardings CLIP 53 , 72 call number entry 52 CLIP no screening 54 divert door 123 CLIR 54 divert MSN 52 CNIP 54 follow me 124 Code number procedure 117 for other users 124 Comfort hunt group 121 for your own telephone 122 Company phone books 93 , 79 MSN 123...
Page 162 Display elements 25 Door call forwarding 92 Idle display 26 , 69 , 70 , 73 , 75 , 78 , Door opener 66 , 134 Illumination 28 , 81 , 91 , 130 , 143 Info menu 43 Doorbell 91 Intercept 68 Doorphone 91 , 67 , 79 , 87 , 129...
Page 163 Menu (state-dependent) PIN 128 , 138 busy subscriber 69 PIN dialling 130 conference 80 Postdial (DTMF) 53 conversation 68 Power supply 16 dialing 65 Power supply unit 16 during the call 70 Precautionary regulations 18 enquiry call 77 Pre-dialling 60 for call-waiting call 74 Presence 126 , 108...
Page 164 Stand-by time 19 Subscription (mobile unit) 21 Un park 66 , 109 Suppress number (pre-dialling) 67 USB port 15 Switch authorisation 130 User name 134 System menu “Applications” 132 “Call forwarding” 122 Version info 115 “Calls” 117 VF signalling 53 “Central settings”...
Page 165 Notes Notes Index...
Page 166 Notes Notes Index...
Page 167: Support
Support You can contact our support on the following telephone numbers: For configuration changes of your Forum™ 500 or Forum™ 5000 communications system SMEs and residential Large companies customers in Dutch: 0800 22 500 0800 22 200 in French: 0800 33 500 0800 33 200 in German: 0800 44 500...
Page 168 For more information: ● Visit us in the Internet at www.proximus.be/pabx ● Contact your Proximus dealer Subject to changes Status 11.2016...

This manual is also suitable for:

Forum 5000 Forum free 567 Forum free 577 Forum free 587

Proximus Forum 500 User Manual

General Information

Appropriate Use

Safety Information

Overview and Basic Information

Installation

Scope of Delivery

Inserting Battery

Mounting / Removing a Bracket

Headset Socket/Bluetooth

USB and External Charging Port

Setting up and Connecting the Charger

Power Supply / Power Supply Unit

Important Battery Information

Commissioning

Charging and Usage Times

Mobile Unit Subscription (Checking In)

Functions

Operational Controls on the Mobile Unit

Display Elements and Symbols

The LED

Illumination

Key Functions

Locking Your Telephone Interface by the System Administrator

Menu Navigation

Using Menus

Example: Language Setting

The Editors

Basic Functions

Device Functions

Bluetooth® Headset Operation

Special Key (Hotkey) / VIP List

VIP List

Profiles

Adjusting to Environment

Special Functions

Connections

Menu before and During a Call

Telephoning

External / Internal Calling

Ending a Call

Accepting Calls

Enquiry, Toggling, Transfer and Conference

Special Calls / Conversations

Phone Book

System Phone Book

Personal Phone Book

The Device Menu

Information on Display Symbols in the Device Menu

Overview: Device Menu

Key Programming

Programmable Keys

Programmable Functions

Appendix

Care and Maintenance

Accessories

Technical Data

Menu Tree

Environmental Information

Index

Support

Quick Links

Need help?

Questions and answers

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Summary of Contents for Proximus Forum 500