Proximus Forum 500 User Manual page 106

Technical Data
Forum 500(0)
ACD 1 supervisor license
Tablet support
Call distribution
Call-queue size
Max. number of call-queue positions
Call forwarding of ACD calls can be
configured
Logging out agents
104
A respective additional Supervisor /
Info Terminal can be used with
"Forum 500(0)
ACD 1 supervisor license" licence, up
to a maximum of:
● Forum 525/526: 5
● Forum 550/560: 5
● Forum 523/524: 5
● Forum 5004/5008/5012: 20
●
Forum 5500: 20
yes, for "Forum ACD SV" supervisor
application
● Strategy can be defined per ACD
group
●
can be combined with prioritising
of the agents and definition of
call-queue thresholds with
"Forum 500(0)
ACD license advanced" licence
can be configured statically or
dynamically
●
Forum 525/526: 50
●
Forum 550/560: 200
● Forum 523/524: 50
● Forum 5004/5008/5012: 200
● Forum 5500: 200
yes, with "Forum 500(0)
ACD license advanced" licence
● manual
● automatic
(available with "Forum 500(0)
ACD license advanced" licence)
Appendix