Page 1 Forum™ 5004 Forum™ 5008 Forum™ 5012 Mounting and Commissioning Manual...
Page 2 Welcome to Proximus Thank you for buying this Proximus product. Our products meet the highest quality demands and are outstandingly designed. The following instructions will guide you in the operation of your Forum™ 5004/5008/5012 and answer all important questions. Should you require further assistance or information, please contact the person responsible for your system or your retailer first.
Page 3: Table Of Contents
Contents About this Manual ........11 Features ..........12 Factory Settings on Delivery .
Page 4 Power Failure ..........55 Installation (Rack Version).
Page 5 Installation in a 19" Rack ......... . 93 Installing Modules .
Page 6 Voice over IP (VoIP) ....... . 150 Quick Start ..........151 IP System Telephony .
Page 7 IP Cameras ........197 Technical Requirements.
Page 8 IP Network Connections ........232 Connection via Q.SIG.IP.
Page 9 Automatic Call Recording ......255 Mode of Operation ......... 256 Audio Files for Call Recordings .
Page 10 Call Queue........290 Introduction .
Page 11 SNMP Interface ..........323 Installing SNMP Agent .
Page 13: About This Manual
This user guide is intended for the technician installing the Forum 5004/ 5008/5012 and putting it into operation. This will usually be the responsibility of your Proximus agent, who will prepare the Forum 5004/ 5008/5012 and hand over the configured, operational system.
Page 14: Features
(the Web console), which can be run on a connected PC. The configuration of the Forum 5004/5008/5012 can be prepared by a Proximus agent. The Forum 5004/5008/5012 configuration can also be edited or updated by the Proximus Customer Service Centre via remote access. Features...
Page 15 ● 2 LAN connections You can connect the following devices to Forum 5004/5008/5012: ● Proximus system telephones Forum Phone 516 / 526 / 536 and Forum Phone 515 / 525 / 535 to U ports ● Base stations for DECT mobile phones to DECT-enabled U ports ●...
Page 16 Forum 5004/5008/5012 also features an integrated browser-based CTI application, the Forum CTI. The Forum CTI allow users to call up and use telephone functions from their PCs. Using the Forum CTI you can conveniently manage image files for phone book entries (“Picture-ID”, display on the Forum IPhone 545 and Forum IPhone 5025 / 5030 / 5040).
Page 17 lines. The number of simultaneous call connections between two communications systems is limited by the available connection bandwidth an also depends on the number of licenses you purchased for the “Network” feature. Via the Q.SIG IP / SIP TIE Line networking, the Forum 5004/5008/ 5012 communications system can serve as a subsystem or as a DECT server, for example.
Page 18 You can operate IP cameras in the Forum 5004/5008/5012 communications system. IP cameras can be used as door cameras in conjunction with the entrance intercom systems (EIS) configured in the communications system. These can be IP-based (SIP) EIS or analogue EIS. IP cameras can also be used generally for monitoring rooms, parts of buildings or outdoor areas.
Page 19: Factory Settings On Delivery
Telephony Basic Settings Factory Settings on Delivery The following basic settings and features are active on delivery. We recommend that you configure the Forum 5004/5008/5012 communications system to suit your individual requirements before using it (see Configuration starting on page 138). Tip: Notes on the functions listed below can be found in the glossary (provided as a PDF file on the system CD).
Page 20 Authorisations The following functions are delivered preset for user groups: User group settings Function / authorisation Standard Adminis- Guests trators Service profile User Expert View Applications Costs Phone Book Forum CTI Forum CTI - Busy lamp Forum Count Forum Hotel Forum ACD SV Forum ACD Info Forum ACD Agent...
Page 21 Authorisations User group settings Function / authorisation Standard Adminis- Guests trators External line seizure over operator (only with Forum Gateway 560) Deactivate LCR LCR at call forwarding to extern VIP call PIN dial Announcement Announcement accept Announcement with beep (periodic) Intercom Dialout for other phone Instant connection...
Page 22 Authorisations User group settings Function / authorisation Standard Adminis- Guests trators Calling suppression at the parallel terminal Reaction: connection will be disconnected Display phone number off (intern Call queue Call forwarding Call forwarding Call forwarding to extern Call forwarding of MSN groups Call forwarding door call Indicate call forwarding after time parallel...
Page 23 Authorisations User group settings Function / authorisation Standard Adminis- Guests trators Protection Call protection ring-back ring-back tone tone Call waiting protection Int. + ext. Int. + ext. calls calls Announcement protection Intercom protection Pickup protection Phone lock Intercept (only with Forum Gateway 560) Lists Black lists empty...
Page 24 Authorisations User group settings Function / authorisation Standard Adminis- Guests trators DECT trunc keys Connection data Send incoming connections Send outcoming connections Recording incoming connections Recording outgoing connection Number of suppressed digits Incoming basic amount 0,000 0,0000 0,0000 Outgoing basic amount 0,0000 0,0000 0,0000...
Page 25 Authorisations User group settings Function / authorisation Standard Adminis- Guests trators Door opener Keypad dialling ( only with Forum Gateway 560)4 Time control Booking number may be set up Send short messages IP cameras The following important settings are active without further configuration: ●...
Page 26: Lan Settings / Internet Functions
LAN Settings / Internet Functions LAN Settings / Internet Functions This IP address configuration is activated in the unit’s factory and default settings: Description Setting Forum 5004/5008/5012’s IP 192.168.99.254 (call server) address 192.168.99.253 (gateway) Forum 5004/5008/5012’s net 255.255.255.0 mask Forum 5004/5008/5012’s Host “host”...
Page 27: Update Notes
Technical Notes Update Notes If you are already operating an Forum 5004/5008/5012 communications system with an older version of the software, the following notes will help you update to the release 9. The release 9 is published at the same time for all members of the Forum 500 / Forum 5000 product family.
Page 28: Updating
Updating Updating Updating is done in the following steps: 1. Open the System: Firmware page in the Configurator. Click on the Save button to create a backup copy of the existing configuration. Activate the audio files and Pictures for PictureID options. Then click on the Next button.
Page 29: Installation
Installation To install the Forum 5004/5008/5012 communications system, please perform the following steps in the order suggested. 1. Check the scope of delivery (see Scope of Delivery on page 28), read Safety Precautions starting on page 28 and information on Mounting Location starting on page 32.
Page 30: Scope Of Delivery
Scope of Delivery Scope of Delivery The scope of delivery for each hardware unit (wall version) consists of: ● 1 hardware unit of the Forum 5004/5008/5012 communications system (Forum 5004, Forum 5008 or Forum 5012) ● 1 mains power cable ●...
Page 31 Safety Precautions Do not install the Forum 5004/5008/5012 communications system during a thunderstorm. Do not connect and disconnect lines during a thunderstorm. CAUTION! Static charges can damage the Forum 5004/ 5008/5012 communications system electronic components. Please make sure that you discharge yourself and your tools before and during any installation work on the Forum 5004/5008/5012 communications system.
Page 32 Safety Precautions CAUTION! To prevent data loss, first shut down the Forum 5004/ H * 1 8 9 5008/5012 by entering the code procedure (system PIN) on a connected telephone. Install the Forum 5004/5008/5012 communications system near an easily- accessible mains power socket so that the plug can be quickly pulled out of the power socket in a hazardous situation.
Page 33 Safety Precautions The 3-pin AC cable socket, shown above, may only power one Forum 5004 / 5008 / 5012 (wall version) type hardware unit. It is prohibited to power other devices and power consumers. Cables and terminals Ensure that all cables are laid in such a way that nobody can walk on or trip over them.
Page 34: Mounting Location
Mounting Location Use a shielded Ethernet cable (STP cable, Shielded Twisted Pair cable) to connect the Forum 5004/5008/5012 communications system to a local network (LAN, Local Area Network). Usage Make sure no fluids to get into the Forum 5004/5008/5012 communications system: electric shock or short circuit may result. Repairs to the Forum 5004/5008/5012 communications system, and all its accessories and terminals must be carried out by accredited specialists.
Page 35: Wall Mounting
Wall Mounting Wall Mounting The Forum 5004/5008/5012 communications system consists of at least one hardware unit for running the call server. In addition, up to 3 additional hardware units can be activated as an expansion. Each hardware unit offers varying ranges of TDM telephony ports, depending on the device type. If you wish to mount more than one hardware unit, the hardware units have to be pre-assembled first.
Page 36 Wall Mounting Joining 2 hardware units 4. Slide another hardware unit (1) to the right until both connectors and the coupling adapter slide into their openings. Then fixate both connectors with 2 screws (2) each. 5. Repeat these steps until all hardware units desired are connected. The device must be mounted in a suitable place.
Page 37: Opening And Closing Service Panel
Opening and Closing Service Panel to screw the screws into the wall, leaving 4 mm extending outwards. After hanging up all hardware units, fasten them with the lower fixing screws (2-8 screws). Open the service panel of each hardware unit to do so. Opening and Closing Service Panel The Forum 5004/5008/5012 communications system hardware units are designed for you to mount them yourself.
Page 38: Position Of The Interfaces
Position of the Interfaces Hardware unit housing (wall version) The housing (1) itself may not be opened. Open the service panel (2) using the following steps: 1. Press the two releases (3) of the service panel inwards slightly to release them.
Page 39 Position of the Interfaces Position of the interfaces on the connection panel The connection panel has pressure terminals (1) for connecting actors (orange), U terminals (grey) and a/b terminals (blue). The earthing terminal (2) and the installation switch (3) are also accessible. The LAN connection is also via the two Ethernet ports (4).
Page 40 Position of the Interfaces 9/10 a/b 1/2 actor 1/2 11/12 a/b 3/4 LAN2 LAN1 Forum 5012: Position of the Interfaces It is recommended to connect the pressure terminal sockets to externally mounted sockets – e.g. UAE sockets for U ports, and telephone sockets for a/b ports.
Page 41: Additional Memory Module
24 hours. The enhanced memory can be used for recordings and voiceboxes. WARNING! Only the Proximus service technician is authorized to install the memory module. DANGER! Dangerous voltage in device! You may not open the housing yourself.
Page 42 Additional Memory Module When the communications system is connected to power after installation and has been started, all previous voice data are copied to the memory module. The communications system must not be unplugged during the copy process! If the memory module will be uninstalled at a later time, all recordings stored on the module are no longer available.
Page 43: Connecting Hardware Units
Connecting Hardware Units Connecting Hardware Units If you wish to operate more than one hardware unit, the hardware units have to be connected to each other via Ethernet patch cables. To do so, you may ● connect the LAN 1 port of each hardware unit directly to a switch or ●...
Page 44: Configuring Installation Switch
Configuring Installation Switch Configuring Installation Switch The installation switch on the connection panel determines the operating mode of the hardware units. The following table provides an overview. Installation switch settings Pos. Means Remarks Call server Default: LAN 1/2: 192.168.99.254/24 Operation with 2 separate LAN ports: LAN 1: 192.168.100.254/24 LAN 2: 192.168.99.254/24 Gateway (general)
Page 45: Led Display On A Hardware Unit
LED Display on a Hardware Unit LED Display on a Hardware Unit The hardware units have LEDs which provide a speedy overview of the operating state of the hardware unit. On the wall version, the LEDs are aligned in a row with 6 LEDs next to one another; the rack version has 2 rows of 3 consecutive LEDs.
Page 46 LED Display on a Hardware Unit LED 3 to LED 6 for a call server LED Colour / display Means / details Red (steady) System start begins System start completed Call server not ready for operation Green (1 Hz) Call server software starting Green (steady) Call server ready for operation No active call connection...
Page 47: Configuration Examples
Configuration Examples LED 3 to LED 6 for a gateway LED Colour / display Means / details No active call connection Yellow (steady) At least one active call connection on this gateway No system warning When LED 3 is lit up red continuously, LED 4 can provide status information on the type of error (e.g.
Page 48 Configuration Examples Leave the Forum 5004/5008/5012 communications system’s DHCP server setting to Static address assignment to make sure connected VoIP terminals can be configured by the communications system. Add a new static DHCP address entry for every connected VoIP terminal. Installation...
Page 49 Configuration Examples Alternative: DHCP via call server With this network configuration, the Forum 5004/5008/5012 communications system assigns DHCP addresses in a LAN. This configuration can be used as an alternative. You need to switch off the DHCP function of an existing Internet router.
Page 50 Configuration Examples Change the Forum 5004/5008/5012 communications system’s DHCP server setting to Dynamic and static address assignment to make sure connected VoIP terminals and workstation computers can be configured by the communications system. As with the previous example configuration, add a new static DHCP address entry for every connected VoIP terminal.
Page 51 Configuration Examples Special: DHCP via LAN Server With this network configuration, a LAN server assigns DHCP addresses in a LAN. Additionally, external SIP telephony connections are routed through a separate Internet router that is only used for this purpose. This configuration is especially suitable for larger companies.
Page 52 Configuration Examples Leave the Forum 5004/5008/5012 communications system’s DHCP server setting to Static address assignment to make sure connected VoIP terminals can be configured by the communications system. For the communications system’s DHCP server, change the DNS Server and Gateway address settings available below Parameters to the IP address of the LAN server.
Page 53: Interface Assignment, Cable Length
Interface Assignment, Cable Length Interface Assignment, Cable Length Ports ports enable you to connect the digital system telephones Forum Phone 516/526/536 or Forum Phone 515/525/535 using a twin- wire cable. You can also connect DECT base stations to a U port.
Page 54: A/B Ports
Interface Assignment, Cable Length A DECT base station’s double connection can also be made using a UAE connection socket. base station 8 7 6 5 4 3 2 1 ports cable: max. 1000 m If you connect a base station to two U -ports, eight calls can be made simultaneously through this base station using mobile DECT devices.
Page 55 Interface Assignment, Cable Length Please note:Please observe the following information and recommenda- tions when connecting analogue devices. Devices which do not comply with these technical prerequisites may damage the Forum 5004/5008/5012! Analogue telephones The Forum 5004/5008/5012 communications system only supports DTMF devices.
Page 56: Actor
Interface Assignment, Cable Length * 1 1 2 code procedure. Set up one of the two actor ports for the door opener function. ● The “Doorphone” intercom system has a number of bell keys to which you can assign various call numbers in the Configurator under the menu item Telephony: Ports: Doorbell.
Page 57: Power Failure
Power Failure There is an internal Ethernet switch with several ports on the main board of a hardware unit. This switch is connected to the LAN1 and LAN2 ports. Both LAN ports are operated as an Ethernet bridge with a gateway. ●...
Page 58 Power Failure CAUTION! To prevent data loss, first shut down the Forum 5004/ H * 1 8 9 5008/5012 by entering the code procedure (system PIN) on a connected telephone. Installation...
Page 59: Installation (Rack Version)
Scope of Delivery Installation (Rack Version) The Forum 5004/5008/5012 communications system is also available as rack version for mounting in a standard 19" EIA rackmount cabinet. Similarly to the wall version, the rack Forum 5004/5008/5012 communications system consists of up to 4 hardware units. Forum 5004/5008/5012 Rack hardware unit Scope of Delivery The scope of delivery for each hardware unit consists of:...
Page 60: Product Variants
Product Variants The hardware units are suitable for installation in earthed cabinets or housing. Lines and cables connected to the hardware units must only be laid inside buildings. Use shielded Ethernet cables only (STP cable, Shielded Twisted Pair cable) to connect the Rack Forum 5004/5008/5012 communications system to a local network (LAN, Local Area Network).
Page 61: Rack Mounting
Rack Mounting actor 1/2 LAN 1 a/b 1 a/b 2 a/b 3 a/b 4 switch LAN 2 Front panel of Forum 5008 actor 1/2 LAN 1 a/b 1 a/b 2 11 U a/b 3 a/b 4 switch LAN 2 Front panel of Forum 5012 Rack Mounting As opposed to the wall version, hardware units of the Rack Forum 5004/ 5008/5012 communications system can generally also be operated...
Page 62 Rack Mounting Rack mounting place locking mechanism The rack mounting plate has 2 “J”-shaped tabs (1) in the front which have to snap into place into the “T”-shaped notches (2) on the bottom of the hardware units or of the front panel. Note that the earthing terminals (3) must be connected to protective earthing either directly on the hardware unit, on the rack mounting plate or indirectly via the rack.
Page 63: Assignment Of Rj45-Jacks
Assignment of RJ45-jacks To ensure sufficient ventilation, the rubber pads of the hardware unit may not be removed. 2. Tighten the screw (2) for the rear of the hardware unit. Repeat this procedure for another hardware unit or for a front panel (3). 3.
Page 64: Technical Specifications
Technical Specifications Technical Specifications (only if different from the wall version of the Forum 5004/5008/5012, see Technical Specifications starting on page 337) Dimensions: ● Height: 1 U, Width 19" / 2 = 9.5" W x D x H: 220 mm x 398 mm x 42 mm ●...
Page 65: Forum 5004/5008/5012 And Gateways
System Architecture Forum 5004/5008/5012 and Gateways The Forum 5004/5008/5012 communications system primarily communicates with internal and external subscribers via VoIP. Even though the network-based and packet-transmitted VoIP is a modern and high- performance technology, in many cases there is also the requirement to employ conventional, line-connected TDM telephony.
Page 66 System Architecture LAN / VoIP LAN / VoIP Forum 5004/5008/5012 hardware units: call server and two gateways The gateways and all telephony functions are controlled by the call server. You manage the existing hardware units and the TDM terminals and TDM lines connected using the web configurator of the Forum 5004/5008/5012 communications system.
Page 67: Signalling And Audio Channels
Signalling and Audio Channels The call server of the Forum 5004/5008/5012 communications system and all connected gateways must be operated on a LAN. Lossless data transfer with low latency and 100 Mbit/s is the prerequisite for interference-free telephony. To ensure data transfer you should use suitable network technology, e.g.
Page 68: Dect Synchronisation
DECT Synchronisation An audio channel is seized when an audio connection is to be established between VoIP and TDM. Alongside call connections from VoIP telephones to TDM terminals, this comprises: ● Call connections between 2 TDM terminals connected to different hardware units.
Page 69: Automatic Configuration
Gateway Configuration Automatic Configuration Automatic configuration requires setting the installation switch of the hardware units to the operation mode desired (see Configuring Installation Switch starting on page 42). For automatic configuration, hardware units must be able to receive an IP configuration via DHCP, either via an external DHCP server or via the DHCP server of the call server.
Page 70: Manual Configuration
Gateway Configuration Manual Configuration Manual configuration involves entering the MAC address of the gateways via a search function or directly into an input field. Manual configuration can, for example, be used for configuring multiple Forum 5004/5008/5012 communications systems on one company LAN. 1.
Page 71: Operating A Gateway Via Router
Gateway Configuration Operating a Gateway via Router If the connection between the hardware units of the Forum 5004/5008/ 5012 communications system is operated via a router, automatic configuration is not available. This is why you have to manually set the IP configuration for the gateways for the first-time commissioning.
Page 72 Gateway Configuration – Open the Control Panel and navigate to the Network and Sharing Center. Click on the View Status button next to the active LAN connection entry (e.g. “Local Area Connection”). – Click on the Properties button in the Local Area Connection Status dialogue.
Page 73 Gateway Configuration LEDs (wall version) LEDs (rack version) LEDs and display of “arp” in the entry prompt If you are not using a direct connection between the PC and the gateway there may be an address conflict. You have just configured a gateway under the IP address 192.168.99.253, e.g., and wish to configure a second gateway under the same IP address shortly thereafter.
Page 74 Gateway Configuration Gateway: Web interface of the gateway 6. The browser now shows the welcome page for the English version of the web interface of the gateway. Click on the Change button. Now the local IP address configuration of the hardware unit is displayed on the Gateway Configuration page.
Page 75: Forum Gateway 560
Forum Gateway 560 The Forum 5004/5008/5012 communications system primarily communicates with internal and external subscribers via VoIP. Even though the network-based and packet-transmitted VoIP is a modern and high- performance technology, in many cases there is also the requirement to employ conventional, line-connected TDM telephony.
Page 76: System Architecture
System Architecture System Architecture The following graphic displays a Forum 5004/5008/5012 communications system configured as a call server. Two Forum Gateways 560 are connected to this communications system via a network line or via LAN. U system telephones, for example, can be connected to each Forum Gateway 560 using interface cards.
Page 77 System Architecture Configurator: Telephony: Ports The Forum 5004/5008/5012 communications system and a Forum Gateway 560 signal to one another via an IP-based protocol. In addition, other IP-based protocols are used, e.g. audio files are transferred via RTP. The Forum 5004/5008/5012 communications system and all connected Forum Gateways 560 must be operated on a LAN.
Page 78: Overview Of Forum Gateway 560 Components
Overview of Forum Gateway 560 Components Overview of Forum Gateway 560 Components Forum 5004 / 5008 / 5012 or Forum 550 type communications systems are used as Forum Gateways 560 which function in a special operation mode as a Forum Gateway 560. Each Forum Gateway 560 consists of a frame which is equipped with at least one power supply and a central control module Forum 550 Card main processor.
Page 79: Signalling And Mgw Channels
Signalling and MGW Channels Signalling and MGW Channels Each Forum Gateway 560 requires at least one Media gateway interface card Forum 550 Media Gateway Card (see also Forum 550 Media Gateway Card starting on page 130). This interface card provides 16 VoIP audio channels which are realised as RTP data stream with the G.711 (A-Law) or G.729 codecs.
Page 80: Isdn/Dect Synchronisation
ISDN/DECT Synchronisation when seizing a bundle. This means that TDM terminals preferably seize external TDM lines on the same Forum Gateway 560. Note: TDM terminals on the same Forum Gateway 560 do not seize a MGW channel during call mode, however, the terminals do briefly seize a MGW channel for the dial tones while estab- lishing the call connection.
Page 81: First-Time Commissioning
First-time Commissioning (TDM RFPs). This means that all DECT base stations connected via U have to be connected to the same Forum Gateway 560. No ISDN data connections can be transmitted using IP-based network protocols either. If you wish to use ISDN data services (e.g. data transmission using an ISDN card) both the external S or S trunk line as well as the ISDN...
Page 82 First-time Commissioning Configurator: Telephony: Gateways Click on one of the available entries. Select the gateway’s Type (“Forum Gateway 560”). Enter the MAC address and the IP address of the Forum Gateway 560. This information must correspond to the information on the type plate of the central control module Forum 550 Card main processor.
Page 83: Operating A Forum Gateway 560 Via Router
Operating a Forum Gateway 560 via Router Configurator: Telephony: Ports: Slots Configure the 12 existing slots in correspondence with the interface cards installed in the Forum Gateways 560. After you have configured the interface cards, configure the ports on the cards in the Telephony: Ports: S0 / S2M / Upn / a/b menus.
Page 84 Operating a Forum Gateway 560 via Router – Single port: Using an Ethernet line, establish a direct connection between the PC Ethernet port and the Forum Gateway 560 Ethernet port. This avoids potential address conflicts. – Connection via switch/company LAN: The PC and a Forum Gateway 560 can also be indirectly connected via a switch or to the company LAN.
Page 85 Operating a Forum Gateway 560 via Router enter: “192.168.99.1”. In the Subnet mask input field enter: “255.255.255.0”. Confirm your entries with OK. Tip: When restoring the original IP address configuration you have to restore the Obtain DNS server address automatically option as well.
Page 86 Operating a Forum Gateway 560 via Router To do so, right-click with the mouse in the Windows Start menu on the entry All Programs: Accessories: Command Prompt. Select the Run as Administrator context command. Confirm the query of the user account control with Next to open the entry prompt window (see screen shot on the previous paragraph).
Page 87 Operating a Forum Gateway 560 via Router Note: The Gateway button has to appear on the welcome page. If there is no Gateway button displayed, the booter version installed is out of date. In this case, you have to install an update for the booter (see First-time Commissioning starting on page 79).
Page 88 Operating a Forum Gateway 560 via Router Resetting to DHCP You can simply format the CompactFlash card and re-start the Forum Gateway 560 if the Forum Gateway 560 is operated on the same network as the Forum 5004/5008/5012 communications system. The Forum Gateway 560 configuration comes via DHCP in this case.
Page 89: Preliminary Information
Preliminary Information Preliminary Information Construction of a Forum Gateway 560 A gateway of the Forum Gateway 560 type is designed to be used in 19" rack systems. A Forum Gateway 560 comprises the following: ● A 19" mounting frame for the modules. In a fully configured system, the following modules will have been installed (and all slots will be occupied): 2 power supply units, 1 control module, 12 interface cards.
Page 90: Scope Of Delivery
Preliminary Information Scope of Delivery A Forum Gateway 560’s scope of delivery comprises: ● 1 19" frame (1-12 frame) with slots for 1 control module and up to 2 power supply units and 12 interface cards The basic configuration of a 19" frame includes the following components: –...
Page 91: Forum Gateway 560 Installation
Forum Gateway 560 Installation Forum Gateway 560 Installation Safety Precautions The CE symbol on the product confirms that it meets the requirements of the technical guidelines on user safety and electromagnetic compatibility valid at the time of approval. General Instructions Please note:A Forum Gateway 560 may be installed and serviced by qual- ified personnel only.
Page 92 Forum Gateway 560 Installation Notes on the Mains Supply A Forum Gateway 560 may be connected only to mains sockets with a protective earth conductor. Install a Forum Gateway 560 only near easily accessible, wall-mounted mains sockets. Always use a dedicated circuit with 10 A protection to supply the 19" frame (1-12 frame).
Page 93 Forum Gateway 560 Installation Earthing and potential For the purpose of potential equalisation, all conductive parts of a Forum Gateway 560 must be connected to the protective earth conductor (earth bus-bar of the building’s wiring system) by means of a solid or stranded wire of at least 2,5 mm (yellow/green).
Page 94: Installation, Ambient Conditions
Forum Gateway 560 Installation Notes on Installing Terminals Only devices that supply safety extra-low voltage (SELV) may be connected to a Forum Gateway 560. Proper use of standard terminals will satisfy this requirement. The analogue interfaces may only be used to connect terminals that meet the appropriate technical requirements.
Page 95: Installation In A 19" Rack
Forum Gateway 560 Installation Installation in a 19" Rack Forum Gateway 560: 1-12 frame mounting points A Forum Gateway 560 is designed to be installed in 19" racks only. The following mounting points for installation in a 19" rack can be found on the 1-12 frame: Legend Left mounting bracket...
Page 96: Installing Modules
Forum Gateway 560 Installation Installing Modules C (1-6) D (7-12) Forum Gateway 560: 1-12 frame slots Slots A Forum Gateway 560 1-12 frame can house up to: ● 2 power supply units ● 1 control module ● 12 interface cards (trunk or subscriber modules) split into 2 separate groups.
Page 97 Forum Gateway 560 Installation Each of the two groups (1 or 2, or C and D, respectively, in the illustration) requires its own power supply unit. Power for the control module is always supplied by the group 1 power supply unit. The group 1 power supply unit must therefore always be installed.
Page 98 Forum Gateway 560 Installation Installing the Central Control Module A Forum Gateway 560 comes with the central control module installed. Should you need to exchange the central control module, proceed as follows: DANGER! Hazardous voltages inside the device! 1. Unplug all of the mains cables of the Forum Gateway 560 to disconnect the device from the mains supply.
Page 99 Forum Gateway 560 Installation The Forum Gateway 560 will now start up and all modules (interface cards) will be re-initialised. 8. Observe the module LEDs during start-up of the Forum Gateway 560. Information on indicators can be found in Forum Gateway 560 Modules starting on page 115.
Page 100 Forum Gateway 560 Installation CAUTION! Static charge can damage electronic devices. Observe the regulations regarding electrostati- cally sensitive components. 4. Carefully push the interface card into the corresponding slot. The printing on the front of the module should be at the top (see illustration in previous instruction).
Page 101 Forum Gateway 560 Installation Installing a Power Supply Unit Depending on the number of installed modules (interface cards), either one or two power supplies are required (see A and B in the illustration Forum Gateway 560: 1-12 frame slots on page 94): ●...
Page 102: Backplane
Forum Gateway 560 Installation 6. Switch the Forum Gateway 560 on. To do so, reconnect the power supply unit with the mains supply (if you are powering the system with two power supply units, connect the second unit as well). The Forum Gateway 560 will now start up and all modules (interface cards) will be re-initialised.
Page 103 Forum Gateway 560 Installation Backplane screws 4. From the front, insert the new backplane into the 1-12 frame. Insert and tighten the screws to secure the backplane in the 1-12 frame. 5. Reinstall the modules in the designated slots. 6. Cover any unused slots with dummy covers (included in the scope of delivery).
Page 104: Uninterruptible Power Supply
Forum Gateway 560 Installation Uninterruptible Power Supply If you are using uninterruptible power supplies (UPS), you must provide a separate UPS either for the power supply of each frame (cascaded PBXs, see Forum Gateway 560 Connection via PCM-V Connection starting on page 133) or for the power supply of both frames.
Page 105 Forum Gateway 560 Installation 2. Disconnect the NTBA from the mains supply. 3. It should now be possible to make external calls through the ISDN tele- phone connected to port S S17/18 S19/20 Forum 550 Card 8 S0/T0: Location of the DIP switches for the power failure circuit...
Page 106: Interfaces And Connectible Terminals
Interfaces and Connectible Terminals Interfaces and Connectible Terminals The interfaces of a Forum Gateway 560 have been implemented as RJ45 sockets on the front of the interface cards and the central control module. No special proprietary cables are required. Patch panels can be connected by means of standard patch cables.
Page 107: S Ports
Interfaces and Connectible Terminals Overview: Interfaces and connectible terminals Interface Terminals / systems Page Digital terminals (system telephones and DECT base stations) Analogue terminals: telephones, G3 fax machines, (external or internal) modems, external music-on-hold devices, external voice mail systems, external intercom systems Connection to a LAN (local area network) Connection of VoIP terminals...
Page 108 Interfaces and Connectible Terminals Pin number Assignment Send - Not used Not used Termination Each interface card has 16 DIP switches (S1 to S16, two per S interface). The DIP switches activate the required terminating resistors for the S buses (100 ohms per S bus).
Page 109 Interfaces and Connectible Terminals Forum 550 Forum 550 Card 8 S0/T0: Terminating resistors activated One end of the S bus is terminated by the Forum Gateway 560; the terminating resistors must be activated (DIP switches set to “on”). IAE = ISDN socket (German: “ISDN Anschluss Einheit”) or ISDN terminal. TR = Terminating Resistor, the S termination.
Page 110 Interfaces and Connectible Terminals Forum 550 Forum 550 Card 8 S0/T0: Terminating resistors deactivated Both ends of the S bus are terminated by terminating resistors; the terminating resistors must be deactivated (DIP switches set to “1 2”). External ISDN Ports (S External) You can connect a Forum Gateway 560 to the NTBA or to a second PBX system for PBX networking (see also PBX Networking starting on page 228).
Page 111: U Pn Ports
ISDN cable. For the pin assignment of crossed ISDN cables, refer to the illustration Wiring for direct connection on page 108. If the terminal did not come with a suitable ISDN cable, contact your Proximus service centre. The length of an internal S bus cable must not exceed 150 m.
Page 112 Interfaces and Connectible Terminals Pin assignment of the U interface on a Forum 550 Card 8 digital exten- sions interface card 1 2 3 4 5 6 7 8 interface pin assignment The following table explains the U interface pin assignment on a Forum 550 Card 8 digital extensions interface card.
Page 113: A/B Ports
Interfaces and Connectible Terminals To connect a DECT base station to two U interfaces, you can combine two ports on the Forum 550 Card 8 digital extensions interface card: U ports 1+2, 3+4, 5+6 or 7+8 (U port 2 is connected to U port 1, U port 4 to U...
Page 114 Interfaces and Connectible Terminals ● (external or internal) analogue modems, (data transmission not possible via VoIP connections) ● external voice mail systems, ● external intercom systems. Please note:Observe the following notes on connecting analogue terminals. Terminals which do not fulfil the technical requirements can damage the Forum Gateway 560! Analogue telephones Only analogue telephones supporting pulse dialling (MFV) can be used.
Page 115 Interfaces and Connectible Terminals ● The “Doorphone” intercom system can be connected to any a/b port. However, you can use only one intercom system of the “Doorphone” type with the Forum 5004/5008/5012 communications system. For details on installing and configuring the “Doorphone” intercom system, refer to the product user guide.
Page 116: Lan Port
Interfaces and Connectible Terminals LAN Port The LAN port (Ethernet interface) on the Forum 550 Card main processor central control module allows the integration of the Forum Gateway 560 into a company LAN (Local Area Network) with the use of a 10/100-Mbit hub or switch.
Page 117: Forum Gateway 560 Modules
Forum Gateway 560 Modules Forum Gateway 560 Modules This chapter contains detailed technical information on the modules which can be operated in the Forum Gateways 560. You will find information on their respective fields of application, along with technical and operational information and notes on indicators.
Page 118: Overview Of Available Modules
Forum Gateway 560 Modules Overview of Available Modules The following table provides an overview of modules available for the Forum 5004/5008/5012: Name Description Page Forum 550 Power Supply Power supply with AC/DC trans- former Forum 550 Card main Central control module with three processor interfaces Forum 550 Card PRA...
Page 119: Forum 550 Power Supply
Forum Gateway 560 Modules Forum 550 Power Supply Field of application The Forum 550 Power Supply unit supplies power to the first six slots (1 to 6) of a Forum Gateway 560. It converts the (220 V/110 V) AC input voltage into DC voltage +3.3 V and –42 V.
Page 120 Forum Gateway 560 Modules Technical data The following data refer to the supply of power to the first six slots. Input voltage Rated voltage 230 V via standard IEC connector Voltage range 95 V to 275 V Rated current 2.0 A at 115 V 1.0 A at 230 V 0.9 A at 275 V Efficiency at rated load...
Page 121: Forum 550 Card Main Processor
Forum Gateway 560 Modules Operational information The Forum 550 Power Supply unit will be ready for operation as soon as it has been plugged into the designated slot (see Slots starting on page 94). The mains voltage of 230 V is drawn through the standard IEC connector. The output voltages are fed to the BPV+1-12 backplane through the 96-pin spring contact strip (see Backplane starting on page 100).
Page 122 Forum Gateway 560 Modules Field of application The Forum 550 Card main processor module is the central control module of a Forum Gateway 560. It can be installed in slot 0 only (at the left end in a Forum Gateway 560; see Slots starting on page 94). In addition to the control function, the Forum 550 Card main processor central control module provides a number of interfaces.
Page 123 Forum Gateway 560 Modules MC+1-3 Forum 550 Card main processor: LEDs The LEDs indicate the following: LED 1: Flashing yellow New software is being loaded onto an interface card of the Forum Gateway 560 (the corre- sponding interface card’s indicator will be constantly red).
Page 124: Forum 550 Card Pra
Forum Gateway 560 Modules Forum 550 Card PRA MT+S2M1-1 Forum 550 Card PRA: Front view Field of application The Forum 550 Card PRA interface card provides one ISDN S interface for connecting the Forum Gateway 560 either to a primary rate access or to a second PBX (ISDN point-to-point connection).
Page 125 Forum Gateway 560 Modules ● A maximum of four Forum 550 Card PRA interface cards can be configured in the entire system. ● No settings need to be made on the Forum 550 Card PRA interface card. ● The Forum 550 Card PRA interface card runs on software acquired from the system.
Page 126 Forum Gateway 560 Modules Pin number Assignment –42 V Not used Not used Indicators There are four LEDs on the front of the Forum 550 Card PRA interface card. The LEDs indicate the following: LED 1: Constantly yellow At least one connection established through the interface card is active.
Page 127: Forum 550 Card 8 S0/T0
Forum Gateway 560 Modules the clock. If no external trunk line is connected, the master gateway generates the reference clock. Forum 550 Card 8 S0/T0 Field of application The Forum 550 Card 8 S0/T0 interface card provides eight 8 S interfaces which can be used for either external connections, i.e.
Page 128 Forum Gateway 560 Modules Pin assignment For information on the S interface pin assignment, refer to S Ports starting on page 105. Indicators There are four LEDs on the front of the Forum 550 Card 8 S0/T0 interface card. MX+S01-8 Forum 550 Card 8 S0/T0: LEDs The LEDs indicate the following: LED 1:...
Page 129: Forum 550 Card 8 Digital Extensions
Forum Gateway 560 Modules LED 4: Constantly yellow The interface card is running a combi- nation of subscriber and trunk connec- tions, i.e. both internal and external S interfaces have been configured. Operational information The Forum 550 Card 8 S0/T0 interface card can be exchanged during operation.
Page 130 Forum Gateway 560 Modules ● The maximum range is 1000 m. Pin assignment For information on the U interface pin assignment, refer to U Ports starting on page 109. Indicators There are four LEDs on the front of the Forum 550 Card 8 digital extensions interface card.
Page 131: Forum 550 Card 8 Analogue Extensions
Forum Gateway 560 Modules Configurator in the web console (see Installing Interface Cards starting on page 97). Forum 550 Card 8 analogue extensions Field of application The Forum 550 Card 8 analogue extensions interface card provides eight analogue interfaces for connecting analogue terminals. The Forum 550 Card 8 analogue extensions interface card can be installed in any of the slots (1 to 12) of a Forum Gateway 560 (see Slots starting on page 94).
Page 132: Forum 550 Media Gateway Card
Forum Gateway 560 Modules MS+A1-8 Forum 550 Card 8 analogue extensions: LEDs The LEDs indicate the following: LED 1: Constantly yellow At least one connection established through the interface card is active. LED 2: Constantly green The interface card is operational; the slot has been activated (flickering is normal).
Page 133 Forum Gateway 560 Modules The Forum 550 Media Gateway Card interface card can be installed in any of a Forum Gateway 560 slots (1 to 12, see also the chapter Slots starting on page 94). Technical data ● The Forum Gateway 560 is connected to the LAN via the Ethernet port (10/100 MBit/s).
Page 134 Forum Gateway 560 Modules The LEDs have the following meaning: LED 1: Constantly yellow At least one call is being conducted via the interface card. LED 2: Constantly green The interface card is operational; the slot has been activated (flickering is normal). Flashing yellow The interface card is ready, but the slot has not been activated or the interface...
Page 135: Forum Gateway 560 Connection Via Pcm-V Connection
Forum Gateway 560 Connection via PCM-V Connection Forum Gateway 560 Connection via PCM-V Connection All VoIP audio connections that originate with a Forum Gateway 560 and go to the Forum 5004/5008/5012 communications system (Call Server) are conducted via the RTP protocol and require one media gateway channel respectively.
Page 136 Forum Gateway 560 Connection via PCM-V Connection Forum Gateway 560 is configured via the DIP switch on its central control module. Remove the central control module from both Forum Gateways 560. Proceed as described in the chapter Installing the Central Control Module starting on page 96. 3.
Page 137 1:1 for this line. The line may not be longer than 50 cm. Please note:Use only the PCM-V line provided by Proximus for the gateway connection which fulfils the requirements described! 5. Mount both Forum Gateways 560 one above the other.
Page 138: Configuration Steps
Forum Gateway 560 Connection via PCM-V Connection cards installed on the Forum Gateway 560 are operational is indicated by the card LEDs. For further information on the LED display, please refer to the chapter Forum Gateway 560 Modules starting on page 115. Configuration Steps The following configurations have to be made for connected Forum Gateways 560 in the Configurator on the web console of the...
Page 139: Notes
Forum Gateway 560 Connection via PCM-V Connection Notes Please note the following pointers regarding interface cards and ports when operating connected Forum Gateways 560: ● All U and a/b ports on interface cards of a PCM slave gateway can be used with corresponding telephones. All features for system phones on ports can be used without restriction.
Page 140: Configuration
Configuration Configuration and programming of the Forum 5004/5008/5012 is performed by the Configurator, a special software application integrated into the system. The Configurator is operated via the Web console, which can be run on any PC connected to the Forum 5004/5008/5012. The Forum 5004/5008/5012 Web console Using the Web console, you can: ●...
Page 141: Brief Guide To Initial Configuration
Brief Guide to Initial Configuration 5008/5012’s IP address is always 192.168.99.254 in its factory settings (see LAN Settings / Internet Functions starting on page 24). Brief Guide to Initial Configuration Setting up a first connection is quite simple with a standard Windows PC: 1.
Page 142: Configuring The Forum 5004/5008/5012
Configuring the Forum 5004/5008/5012 6. Start a Web browser and in the address field enter “http://192.168.99.254/” . The Web console’s log-on page will be displayed. Enter the user name “Administrator” without a password for the initial configuration. Note: To support your next configuration steps, you should activate the Assistant mode on the entry page of the Configurator.
Page 143: Starting The Web Console
Configuring the Forum 5004/5008/5012 Starting the Web Console 1. Start your Web browser. Enter the Forum 5004/5008/5012 IP address in the “Address” box: http://192.168.99.254/. 2. The Forum 5004/5008/5012 Web console is started. During initial configuration, you have to update the system software first. Click the Browse button.
Page 144 Configuring the Forum 5004/5008/5012 6. When you first commission the system, you have to update the system software. Upload the system software file. The communications system will then reboot. The login page is displayed again. Forum 5004/5008/5012: dialogue box for initial access 7.
Page 145 Configuring the Forum 5004/5008/5012 Since release 8 the communications system Forum 5004/5008/5012 distinguishes between safe and unsafe passwords. A safe password consists of: – at least eight characters – at least one capital letter, one small letter and one cipher –...
Page 146: Finishing The Configuration
Preconfiguration Configuration of the Forum 5004/5008/5012 can be prepared by a Proximus agent. For this purpose, a Forum 5004/5008/5012 installed here is programmed with the customer data (e.g. user data, call distribution schemes, cord-bound terminals). This data is stored and then loaded into the Forum 5004/5008/5012 at the customer’s site by a service technician.
Page 147: Remote Configuration
The Forum 5004/5008/5012 configuration can be edited or updated by the Proximus Customer Service Centre via an Internet connection (reverse ssh tunnel). In the factory setting on delivery, two Proximus Remote Service Centre telephone numbers are preset, under which a system technician can dial into the Forum 5004/5008/5012.
Page 148 Configuring the Forum 5004/5008/5012 Remote configuration IP on H * 1 9 1 * (system PIN) Remote configuration IP off H # 1 9 1 # Please note:The system PIN is preset to “0000” and it is absolutely imper- ative that the system administrator changes it to prevent unde- sirable remote maintenance.
Page 149: Codes For Ip Configuration
Configuring the Forum 5004/5008/5012 Codes for IP Configuration The IP configuration of the Forum 5004/5008/5012 is performed on the Web console in the Configurator, in the Network: LAN menu. In the event that the IP configuration of the Forum 5004/5008/5012 has to be changed and access via the Web console is not possible, you can also use a code digit procedure to change these basic settings.
Page 150: Loading Sw Updates
Configuring the Forum 5004/5008/5012 parameters (such as the port number when a trunk line drops out) are also provided. The mail account for this service (Account for LOG filter) is configured in the Configurator, Network: E-Mail menu. Loading SW Updates New versions of the system and terminal software can be loaded to the system.
Page 151: Basic Hardware Settings Switch
Configuring the Forum 5004/5008/5012 Basic Hardware Settings Switch The Forum 5004/5008/5012 configuration can also be returned to the factory settings by means of the basic hardware settings switch. Please note:If the factory settings are restored, all customer settings and user data will be lost. To restore the Forum 5004/5008/5012 basic settings, proceed as follows: 1.
Page 152: Voice Over Ip (Voip)
Voice over IP (VoIP) The term “Voice over IP” describes the usage of IP-based data networks for telephony. It is possible to distinguish between two different types of VoIP: ● Telephony via Internet provides cheaper charge-models for telephone services. For telephony directly via the Internet, only the cost of data transmission is incurred.
Page 153: Quick Start
Quick Start ● Use of PC-supported system telephones (so-called “Softphones”) without extra hardware costs ● Operation of SIP-capable telephony software (see also SIP Telephony starting on page 163) ● TC system networking using Q.SIG-IP via VPN connections (see also PBX Networking starting on page 228) ●...
Page 154: External Sip Line
Quick Start Once your IP system telephone has been successfully started, you can set it up and use as you would any other U -based system telephone. Note: Use a shielded Cat5 Ethernet cable (STP cable, Shielded Twisted Pair cable) to connect an IP telephone to a Local Area Network (LAN).
Page 155: Internal Sip Telephony
Quick Start Click on Apply. 7. Check that the SIP connection is active on the System Info: Telephony: Trunks page. Also check the SIP licence count on the System: Licences page. Check the functionality by making an external call. You should assign the relevant external number of the SIP account to the internal numbers on the page Telephony: Call distribution: Incoming.
Page 156 Quick Start A configuration dialogue of SIP telephony software 6. The number of simultaneously active SIP registrations is limited. However, it is possible to register several SIP terminals for a specific SIP user resp. a specific SIP call number. The number licenced can be viewed on the System: Licences page.
Page 157: Fundamentals
Fundamentals Fundamentals VoIP makes the transmission of voice and telephony signalling via IP (“Internet Protocol”) possible. After a connection is established, the terminal collects voice data (PCM data), which is then sent to the receiver using an IP packet. PCM data can also be compressed to save bandwidth. Propagation Delay and Bandwidth IP-based data networks are generally not able to guarantee a specific minimum bandwidth and defined propagation delay.
Page 158: Voice Quality
Fundamentals Longer voice data packages are generally used for SIP telephony over the Internet. The following table provides an overview of the required bandwidth for a telephone connection with various parameter settings. The values apply to half-duplex ethernet; for full-duplex the values can be halved. Required bandwidth (kbit/s) with respect to packet length and codec Packet length (ms) G.711...
Page 159 Fundamentals When a call is set up, the terminals involved negotiate the voice-data compression (“codec”) that will be used. This is the first factor that determines the achievable quality level: ● G.711 A-Law or ?-Law (Level 1, uncompressed): The audio data of a PCM channel (64 kbit/s) is adopted one-to-one.
Page 160: Optimisation
Fundamentals Packet propagation delay and packet loss Value Quality level Value Quality level Propagation 3 level Loss 4-6 % 3 level delay depreciation depreciation 200-300 ms Propagation 4 level Loss > 6 % 4 level delay depreciation depreciation > 300 ms Optimisation If you detect a large fluctuation in the propagation delay during measurement, this may also cause the voice quality to deteriorate.
Page 161: Useful Services
Fundamentals Channels on a Media Gateway (MGW) are allocated for making a telephone connection with an ordinary terminal or for dial tones. The MGW converts IP voice data into PCM data streams used with conventional telephony and vice versa. For this, IP voice data are exchanged between the IP telephone and the gateway.
Page 162 Fundamentals for the media data stream (“RTP Proxy function”) if external SIP lines do not allow direct RTP data connection between the terminals. Negotiating the codecs to be used takes place as follows: 1. One of the SIP terminals sends of list of supported codecs. 2.
Page 163 Note: You can obtain the extended codec list as a description file from your Proximus agent. This file should not be edited which is why editing is not supported. Create a VoIP profile with extended codec entries with the following steps: 1.
Page 164: Voice Activity Detection (Vad)
Media Gateway (MGW) Allocate this VoIP profile to the desired SIP terminal or to the desired SIP line / SIP tie line. Please note that any codecs not in the VoIP profile are filtered out by the Forum 5004/5008/5012 communications system during codec negotiation.
Page 165: Sip Telephony
SIP Telephony 1. In the Configurator, open the Telephony: Gateways page. 2. Click on the corresponding entry. 3. Select the desired Mode under Audio Processor 2: – static: For the audio processor 2, enter an IP address from the Forum 5004/5008/5012 IP network which is not being used, such as 192.168.99.252 under IP Address.
Page 166 SIP Telephony provider also operates a gateway to the ordinary telephone network which users pay to use and which enables the SIP provider to provide calls to the telephone network. A SIP connection can also accept incoming calls from the telephone network.
Page 167 SIP Telephony of the Internet gateway product used. The product should be compatible with SIP telephony. These products provide a “Full Cone NAT” setting for this application. ● To enable the use of multiple devices on a single Internet connection, the IP addresses used in a LAN (often 192.168.x.x) are translated to a valid IP address using address translation (NAT - Network Address Translation), but no status information is available for NAT on an incoming RTP...
Page 168: Internal Sip Subscribers
SIP Telephony Internal SIP Subscribers The Forum 5000 becomes available as the SIP server for internal SIP subscriber telephony switching services. SIP telephones connected via LAN or SIP programmes installed on workstation computers can thus establish connections to all other devices or trunks connected to the Forum 5004/ 5008/5012.
Page 169 SIP Telephony ● The “REGISTER” SIP message must be sent to the IP address of the Forum 5004/5008/5012 using the 5060 destination port. For SIP subscribers, this setting is frequently located under “SIP Server” or “SIP Settings” with the terms “Domain”, “Server IP” and “Server Port”. ●...
Page 170 SIP Telephony page. Activate “SIP phones”. Please also note the corresponding information in the “Forum 500 / Forum 5000 – Standard Terminals” user guide. Alongside code number procedures, SIP subscribers can also use a series of functional features realized via the SIP protocol. The Forum 5004/5008/ 5012 is the ending for all SIP connections as opposed to what is usually the case on the Internet.
Page 171: Sip System Telephones
SIP Telephony SIP System Telephones You can operate the Forum IPhone 512, Forum IPhone 545 and Forum IPhone 5010/5020/5025/5030/5040 SIP system telephones on the Forum 5004/5008/5012 communications system. The firmware of the communications system already includes the matching firmware files (Firmware addons, “*_fwaddons_*.cnt”) for the following SIP system telephones: SIP system telephones...
Page 172 SIP Telephony SIP system telephones Model Short description Forum IPhone 5020 ● Display: Monochrome LCD, 3.4" (128x48 pixels) ● Hi-Q : Wideband handset and speaker-phone ● Network ports: 2 Ports GigE ● PoE support: PoE Class 2, separate wall power supply available ●...
Page 173 SIP Telephony SIP system telephones Model Short description Forum IPhone 5030 ● Display: Color TFT, 4.3" QVGA (480x270 pixels) ● Hi-Q : Wideband handset and speaker-phone ● Network ports: 2 Ports GigE ● PoE support: PoE Class 2, separate wall power supply available ●...
Page 174 SIP Telephony 1. Under System: Licences, activate the SIP system devices (see also Internal SIP Subscribers starting on page 166). 2. Add a new entry under Telephony: Devices: VoIP phones. Enter a call number and select the SIP system telephone type. Optionally enter the MAC address and the IP address of the SIP system telephone (see DHCP Settings starting on page 173).
Page 175 SIP Telephony 2. In the Devices list, select the desired SIP system telephone. The menu page shows the current configuration, the function key assignment and a device graphic. 3. Click on the Change button to determine general settings, e.g. the display language.
Page 176 SIP Telephony ● By using the “Easy Configuration / Hot-Desking” feature you can add a device entry without entering a MAC address and without entering an IP address. An unregistered SIP system telephone will show a login page after startup. A user can enter the desired call number and the matching user PIN which will establish the association of the user account to the device entry.
Page 177: Sip Entrance Intercom Systems
SIP Telephony After restart, the logged out SIP system telephone will show a login page. A user can enter his call number and his user PIN. If a device entry with this call number exists and has the same device type, the login procedure continues. If the device entry is currently active on another device, the associated remote SIP system telephone will be logged out automatically and will show a login page on its part.
Page 178 SIP Telephony ● Configuration of the SIP EIS (device configuration). The configuration of the SIP EIS must be coordinated with the configuration of the Forum 5004/5008/5012 communications systems. This is the only way to ensure fault-free operation. You can find details on the configuration of the SIP EIS in the documentation provided by the relevant manufacturer.
Page 179 SIP Telephony Actuator 1/Actuator 2 setting if you would like to use one of the Forum 5004/5008/5012 communications system actuators. Please note: If you use one of the communications system actuators, this is always the actuator of the first gateway (call server). You can find further information about the individual configuration settings that are required in the Forum 5004/5008/5012 communica- tions system for a SIP EIS in the online help.
Page 180: Multi-Router Support For Sip Trunks
Multi-Router Support for SIP Trunks 4. Door opener configuration: If the actuator of the SIP EIS will be used to open the door, set up the code procedure “0#” in the SIP EIS to activate this actuator. SIP EIS with Door Camera A SIP EIS can be combined with an IP camera that is installed on the door (door camera).
Page 181: Examples Of Use
Multi-Router Support for SIP Trunks network are sent to an Internet router (the default gateway). The default gateway forwards the data packets via the Internet connection (e.g. a DSL line) and then returns the response packets to the communications system. With some SIP providers, the relevant SIP connection must be established via an associated Internet access.
Page 182 Multi-Router Support for SIP Trunks ● Additional subnets can also be set up on the LAN 2 port of the communi- cations system. Example 1: Separate Internet connections for SIP trunks You want to use separate Internet connections for telephony via SIP trunks. The bandwidth required for VoIP/SIP telephony does not have a negative impact on the bandwidth available for data (e.g.
Page 183 Multi-Router Support for SIP Trunks Note: You must disable the DHCP function of the additional Internet routers so that workstation computers configured via DHCP can continue to use the intended IP address range. Example 2: SIP trunks connected to DSL lines You have SIP accounts with multiple SIP providers.
Page 184 Multi-Router Support for SIP Trunks DSL 1 / Communications system cable / LTE IP address: 192.168.99.1 Internet Network mask: 255.255.255.0 Switch LAN 1 Default subnet: IP address: 192.168.99.254 Network mask: 255.255.255.0 Gateway: 192.168.99.1 LAN 2 Other subnets: IP-RFP IP telephone IP address: 192.168.98.254 Network mask: 255.255.255.0 Gateway: 192.168.98.1...
Page 185: Preparing For Configuration
Multi-Router Support for SIP Trunks You may need an additional switch if – as outlined in example 2 – you want to connect more than one Internet router to the VoIP Ethernet cable. Preparing for Configuration As a preparatory step, you should first determine the IP address ranges used in the company network.
Page 186 Multi-Router Support for SIP Trunks Example 2: SIP trunks connected to DSL lines Interface IP address Network mask Gateway LAN 1: Default 192.168.99.254 255.255.255.0 192.168.99.1 subnet LAN 2: Subnet 192.168.98.254 255.255.255.0 192.168.98.1 (SIP provider A) LAN 2: Subnet 192.168.97.254 255.255.255.0 192.168.97.1 (SIP provider A) LAN 2: Subnet...
Page 187 Multi-Router Support for SIP Trunks “LAN settings”: configuration page: The setting in the Gateway address field defines the default gateway. Please note:Check whether the company network is actually connected to the LAN 1 port. If it is not, you will not be able to use the communications system in the usual way after the next restart.
Page 188: Assigning Subnets To Sip Trunks
Multi-Router Support for SIP Trunks “LAN settings”: configuration page: Configuring additional gateways Assigning Subnets to SIP Trunks “SIP trunks” configuration page: Subnet and SIP trunk assignment 1. In the Configurator, open the Telephony: Trunks: SIP trunks page. Click on the New button to set up a new SIP trunk. Click on one of the available SIP trunks to change the configuration of this SIP trunk.
Page 189: Voip System Telephones
VoIP System Telephones VoIP System Telephones The following telephones and software packages are available for VoIP system telephony: ● Forum IPhone 525: This is a VoIP-enabled edition of the Forum Phone 525 system telephone. This system telephone can be extended with up to three key extensions (Forum 500 Keypad Paper FP 525/535).
Page 190: Voip System Telephone Configuration
VoIP System Telephones ● VoIP system telephone’s audio signals are generated by the telephone itself. DTMF dial tones and Music on Hold are produced by the Media Gateway function. ● A VoIP system telephone can also be operated without a permanent connection to the communications system, for example via VPN connection.
Page 191: Lan Dhcp Server
VoIP System Telephones LAN DHCP Server If the LAN already uses a DHCP server to configure workstation computers, there are various options for correctly responding to VoIP system telephones’ DHCP, BOOTP and TFTP requests. A comparatively simple approach is described here. 1.
Page 192: Start Procedure
VoIP System Telephones Tip: Configuring multiple VoIP terminals can be facilitated by using dynamic address assignment. Start Procedure It may sometimes be useful to understand a VoIP system telephone’s start procedure. Examples: ● A complex DHCP address assignment prevents the operation of the Forum 5004/5008/5012’s DHCP server within the LAN.
Page 193: Local Configuration
VoIP System Telephones 4. The operations software sends a DHCP request on the broadcast address 255.255.255.255. The VoIP system telephone now receives an IP address, network mask and default gateway for operations from the DHCP server. Using “Option 43”, which is reserved for this purpose, the DHCP server also provides the IP address of the communications system and port number 8100 for registration.
Page 194 VoIP System Telephones 1. The “IP Phone Configurator” can be started directly from the Product CD. Start Windows Explorer. Navigate to the Product CD. Double-click the “Forum\IpPhoneConfigurator.jar” file. The “IP Phone Configurator” dialogue opens. Select the desired language setting (“English” or “German”)from the drop-down menu. 2.
Page 195 VoIP System Telephones 3. Enter the MAC address of the VoIP system telephone. You will find the MAC address on the underside of the device. Click on List configuration. The status bar at the bottom edge of the programme window displays “list OK”.
Page 196: Forum Iphone Pc
Forum IPhone PC SYSLOGD: For monitoring purposes, VoIP system telephone messages can be sent to a Syslog server. Activate the yes option and configure the SYSLOGD IP address and SYSLOGD port settings to activate this function. VLAN (Expert option - do not change the “no” setting in standard cases): To improve transmission security or to enforce security guidelines, PC data transmission and VoIP data transmission can be separated using this method.
Page 197: Installation
The licences are activated in the Forum 5004/5008/5012’s Configurator in the Menu System: Licences. The system software includes a licence for a demo version for temporary use (60 days). Please contact your Proximus agent if you wish to purchase a permanent licence. Licences can be combined.
Page 198 Forum IPhone PC 1. Enter in the VoIP IP Address field the Forum 5004/5008/5012’s IP address. 2. Enter six hexadecimal-digits into the Device ID field. This device ID is not a MAC address, so overlapping with existent MAC addresses is possible. The device ID is configured in the Configurator, on the Telephony: Devices: VoIP phones page.
Page 199: Ip Cameras
Technical Requirements IP Cameras You can operate IP cameras in the Forum 5004/5008/5012 communications system and use them for the following purposes: ● IP cameras can be used as door cameras in conjunction with the entrance intercom systems (EIS) configured in the communications system. These can be IP-based (SIP) EIS or analogue EIS.
Page 200: Displaying Ip Camera Images
Displaying IP Camera Images ● Frames must be provided in *.jpeg format. The *.jpeg files must contain meta-data about the image content in the exif header (exif = exchangeable image file format). ● To display camera videos in the CTI application, *.mpeg or *.mjpeg formats are required.
Page 201 Displaying IP Camera Images camera URLs (see also the chapter entitled Hints and Examples of URL Notation for IP Cameras starting on page 201). ● The camera image is always displayed centred horizontally and vertically on SIP system telephones/in the CTI application. In the case of IP cameras that do not allow a resolution to be specified in the URL, it is possible that large areas of the image will not be displayed.
Page 202 Displaying IP Camera Images Display on Forum IPhone 5025 Resolution: 320 x 184 pixels The centred image is cropped horizontally and vertically. Display on Forum IPhone 5030 Resolution: 480 x 192 pixels The centred image is cropped horizontally and vertically. Display on Forum IPhone 5040 Resolution: 800 x 372 pixels The centred image is cropped vertically and filled with white space horizon-...
Page 203: Configuring Ip Cameras
Configuring IP Cameras Configuring IP Cameras IP cameras are configured in the Configurator, menu Telephony: Devices: IP cameras. In this menu, you can configure an IP camera as a device in the LAN with a unique name and IP address. To ensure that the images recorded by the IP camera can be displayed in the appropriate resolution on SIP system telephones and in the CTI application, you must set up a separate URL for each device type and for the application.
Page 204 Hints and Examples of URL Notation for IP Cameras Test the camera URL in a web browser before configuring the URL in the communications system. Tip: Useful information on determining the camera URL can be found online by searching for the keywords “ip cam urls”, for example. Example 1: URL without details about the resolution URL: Base: http://192.168.99.10/...
Page 205 Hints and Examples of URL Notation for IP Cameras In example 2, the following URL is configured, for example, for a Forum IPhone 5030: http://192.168.99.10/jpg/image.cgi?resolution=384x288 The IP camera used in example 2 sends images in a resolution range between 160 x 120 pixels and 640 x 480 pixels. The required resolution can be freely selected, whereby the aspect ratio of 4:3 should be retained in order to display the image without distortion on the telephone display.
Page 206 Hints and Examples of URL Notation for IP Cameras Example 3: URL with general authentication URL: Base: http://admin:admin@192.168.99.10/ URL: Forum IPhone 5025: jpg/image.cgi?resolution=320x240 URL: Forum IPhone 5030: jpg/image.cgi?resolution=384x288 URL: Forum IPhone 5040: jpg/image.cgi?resolution=640x480 URL: Forum CTI: mjpg/video.cgi?resolution=640x480 For security reasons, it may be sensible to protect access to an IP camera by means of a login.
Page 207: Granting User Authorisation For Access To Ip Cameras
Granting User Authorisation for Access to IP Cameras Granting User Authorisation for Access to IP Cameras A user can only access an IP camera if the appropriate authorisation has been configured for their user group. Authorisation is provided in the Configurator, menu User manager: User groups with the IP cameras setting.
Page 208: Assigning An Ip Camera To An Eis
Assigning an IP Camera to an EIS door call). If the user accepts the call, the allocated camera image is still displayed and refreshed every 2 to 3 seconds. In the event that a door call is signalled on multiple SIP system telephones, the corresponding camera image appears on all telephones during the call phase.
Page 209: U Pn Dect And Dect Over Ip
Properties DECT and DECT over IP ® In order to achieve optimal network coverage, a DECT network with several DECT base stations can be operated. A DECT network is comprised of DECT terminals connected with the next respective base station (network cell). For users of a DECT terminal, the handover from DECT base station to base station is completely transparent.
Page 210 Properties base stations. Data transmission via DECT is not available with the newer DECT base stations. IP-DECT ● Forum Base DECT IP indoor: Access via shielded CAT5 Ethernet cable (STP cable, Shielded Twisted Pair cable) with up to 100 metres of cable from the last Ethernet switch, integrated antennas;...
Page 211: Features
Properties Note: You can simultaneously use older and newer DECTover IP base stations. In this case you have to select a newer DECTover IP base station Forum Base DECT IP v2 as DECTover IP Manager. If VoIP telephony is already being used, Ethernet cable access makes good sense.
Page 212: Configuration
Configuration Configuration One of the DECTover IP base stations that is installed assumes coordination and configuration of the DECTover IP functions (“DECTover IP Manager”, OMM). Select a base station that has a dependable data link to the Forum 5004/5008/5012. Note: You can determine a second base station as additional DECTover IP Manager (“Standby Device”).
Page 213: Dual Operation
Configuration Configurator: Telephony: DECT: DECTover IP User administration and set-up of DECT terminals is done in the Configurator of the Forum 5004/5008/5012 as well. The DECTover IP Manager offers a separate web user interface to manage the settings of devices with WLAN functions. Therefore at least one WLAN- RFP has to be configured.
Page 214: Setting Up The Wlan Function
Configuration When planning a larger sized DECT network, it is advisable to take the following points into consideration: ● All DECTover IP base stations at a single location must be able to receive at least one, or even better, two neighbouring base stations. Synchroni- sation requires less signal strength than a voice connection does.
Page 215 Configuration DECTover IP Manager directly into the address bar of your Web Browser. Alternatively, you can also go to the Configurator, to the page Telephony: DECT: DECT over IP and click on the WLAN Config. button. Log in under the User Name “Administrator”...
Page 216 Configuration 4. Assign the desired WLAN profile on the Radio Fixed Parts page. Click on spanner symbol ( ) on the left next to the relevant DECTover IP base station. Under WLAN Settings select the number of the configured WLAN Profile.
Page 217 Configuration General settings ● Select the desired WLAN Profile and activate the Profile Active option. ● Enter a SSID (Service Set Identifier, wireless network identification) to identify a network. This network identification is transmitted at regular intervals, making it easier to find the networks you’re looking for, using the “View available wireless networks”...
Page 218: Configuring For A Remote Location
Configuration ● Leave the Cipher Length setting at 256 Bit and the Distribution Interval setting at 120 seconds. You will not usually need the settings for WME or for configuring Multiple SSIDs for standard operation. Tip: If you are running an Internet-Cafe without using powerful encryption, you should, for the sake of your customers’...
Page 219 Configuration OpenMobility Configurator 2. To log in to the dialogue, you enter: Forum Base DECT IP v2 und Forum Base DECT IP User: “admin”, Password: “Admin” For RFPs in factory configuration, which are never connected to an Forum 5004/5008/5012 communications system, the login credentials are: IP-DECT (Forum Base DECT IP): User: “admin”, Password: “Admin”...
Page 220 Configuration – OMM port number; Leave the default setting on “16321”. – PBX IP address: IP address of the Forum 5004/5008/5012 – PBX port: Leave the default setting on “8099”. 5. Under TFTP server address enter the IP address the operating software is to be downloaded from.
Page 221: Dect Networks
DECT Networks The Forum 5004/5008/5012 communications system supports setting up a DECT network for operating cordless DECT terminals. There are 2 different DECT system technologies available for doing so. U-DECT This technology is for connecting Forum Base DECT v2 base stations (“RFPs”, Radio Fixed Parts) via DECT-capable U Forum Gateway 560 ports.
Page 222: Dect Areas
DECT Areas DECT Areas It is possible to operate a DECT network with multiple DECT areas on the Forum 5004/5008/5012 communications system. A DECT area (“DECT Area”) has the following properties: ● The DECT base stations of a DECT area are synchronous with one another. This means that when transferring an ongoing call from one DECT base station to another is without interruption (“Handover”).
Page 223 DECT Areas Forum Base DECT v2 Gateway 01 Upn (TDM) DECT Area 1 Forum Base DECT v2 Gateway 02 Upn (TDM) DECT Area 2 Forum Base DECT v2 & v1 Switch Call server Upn (TDM) DECT Area 3 IP-RFP LAN / VoIP DECT Area 4 DECT Network with three DECT areas (“Area 1”...
Page 224: Signalling
Signalling When gateways are connected, the synchronisation signal is transmitted via the PCM-V line. If you wish to additionally use DECT-over-IP base stations on the Forum 5004/5008/5012 communications system, all DECT-over-IP base stations must be operated in one separate DECT area (in the example: “DECT Area 3”).
Page 225 Signalling SARI* + PARI 1 DECT Area 1 SARI* + PARI 2 DECT Area 2 SARI* + PARI 3 DECT Area 3 (*) DECT-NET-SARI = PARI call server DECT Areas: SARI same, PARI different On a DECT network with multiple DECT areas, the DECT base stations transmit 2 different PARK codes alternately: ●...
Page 226: Configuring Dect
Configuring DECT DECT base stations on the gateway 01 and DECT-over-IP base stations with these DECT terminals, the same code is also used for SARI and PARI in the IP- DECT area. Older DECT terminals can be operated in any DECT area although roaming in another DECT area is not available with these terminals.
Page 227 Configuring DECT 1. Open the Telephony: DECT: DECT area configuration page in the configu- rator. Configurator, Telephony: DECT: DECT area The configuration page shows all DECT areas already configured. Note the code displayed in the PARK column. The number shown here corresponds with the PARK on the System Info: Versions page if the DECT area is linked with the Gateway 01 (= call server) configured first as well as with the “IP-DECT”...
Page 228 Configuring DECT whether communication between DECT base stations and DECT terminals is to be encrypted or not via the Encryption option. Use Apply to confirm. 3. The new DECT area has now been configured. Go over to the Telephony: Ports: Upn configuration page. Click on the table entry of the interface card to which you have connected a DECT base station.
Page 229 Configuring DECT The Check in option determines which DECT areas you activate or de- activate checking in. Select the desired DECT area or select the entry All. Then click on the On button in order to enable checking in of the respective DECT areas.
Page 230: Pbx Networking
Connections PBX Networking Forum 5004/5008/5012 provides all the features necessary for PBX networking. You need PBX networking in the following cases: ● To operate the Forum 5004/5008/5012 as a subsidiary system on another PBX. This will also allow you to use the Forum 5004/5008/ 5012 as a DECT server, for example.
Page 231: Point-To-Point Connection Technology
Point-to-Point Connection Technology Trunk line Point-to-point connection Example of a PBX network Various line types and transmission protocols can be used for point-to-point connections. The required network topology (distance, connection capacity) determines which type of point-to-point connection is most suitable. An IP network connection with Q.SIG-IP or SIP tie line can be established either with a direct LAN connection or via a fast VPN connection.
Page 232: Master/Slave
Point-to-Point Connection Technology Master/Slave For an ISDN connection, it is possible to determine which PBX is the protocol master and which the protocol slave. This relationship can be determined for all three protocol layers independently of one another. For each protocol layer, the PBX at the other end always has to be suitably configured.
Page 233: Point-To-Point Connection Lines
Point-to-Point Connection Lines When applying the L1 clock of trunk lines, you can assume that the public network is “clock-aligned”. So, in the above example, you can connect additional trunk lines to one of the PBXs. Point-to-Point Connection Lines There are different types of lines available for a point-to-point connection between two PBXs, depending on the distance between them.
Page 234: Connection Via The Public Network
IP Network Connections Note: The active transmission system itself gets its L1 clock either from the network operator or from a clock generator connected by wire. Connection via the Public Network Point-to-point connections via the public network of a network operator can be used for bridging distances beyond 50 km.
Page 235: Connection Via Q.sig.ip
IP Network Connections Connection via Q.SIG.IP The Forum 5004/5008/5012 communications system supports transmission of the Q.SIG protocol – intended for ISDN point-to-point connections – via network connection (Q.SIG-IP). Protocol and call data are exchanged using IP connections with Q.SIG-IP. Note: A network connection between two Forum communications systems via Q.SIG-IP requires at least one license (Forum QSIG- IP).
Page 236: Connection Via Sip Tie Line
IP Network Connections Connection via SIP Tie Line The Forum 5004/5008/5012 communications system supports connections using a SIP tie line for TC system networking. A SIP tie line is a SIP line which requires no login which can establish multiple call connections simultaneously.
Page 237: Configuration
Configuration entry with the hash key or wait a certain length of time. This length of time can be defined in the Time to ready dial out input field when configuring the SIP tie line (3-5 seconds are usual). In addition, you can activate a cache for accelerated dial out conclusion for the call numbers most recently dialled with the Dial out cache option.
Page 238: Routes
Configuration Routes A route is a group of bundles enabling a connection in one direction. If the first bundle of a route is fully utilized, the next bundle is seized (“bundle overflow”). One bundle can also be used for different routes. In the above example, a route set up for PBX 1 allows a connection to PBX 2.
Page 239: Technical Details
Technical Details entries. You use this table to assign telephone numbers and/or ranges of telephone numbers to a particular route. A default entry in the numbering table makes it possible to seize a “default route” for all remaining unassigned numbers. In particular, this simplifies configuration of the Forum 5004/5008/5012 as a subsidiary system: the only entry you assign to the default entry is the route to the host system 100-...
Page 240 Technical Details Operator, Normal) and the Q.SIG name transmission feature (“user names”) are fully supported. The code digits to be used for seizing a route with open numbering are not transmitted to the destination PBX and thus cannot be evaluated by it. To reseize a route (for example for a callback), you must set the appropriate digit prefixes in the bundle configuration for the routes to be reseized.
Page 241: Telephony
E.164 conversion Telephony E.164 conversion The Forum 5004/5008/5012 communications system supports two different types of call numbers when dialling external call numbers. Usually you enter the code for a route, e. g. a “0” for the “external line” route. Then you enter an external call number.
Page 242 E.164 conversion Call the Telephony: Settings page. Click on the Change button. Enter the country code without a zero in front into the International area code field, e. g. “49” for Germany. The setting in the Own area code field is not relevant for the “E.164 conversion”...
Page 243: Example
E.164 conversion Example The following example explains the “E.164 conversion” function on a terminal which is operated on an external line with the following configuration: Attribute Number International area code (Country Code, CC) (Belgium) Local area code (National Destination Code, NDC) (Brussels) Access call number 4444...
Page 244: Further Information
E.164 conversion Number dialled Number actually used 0024444888 (Internal) The local area code and the access call number are deleted. The destination is called internally without using the ISDN connector / SIP trunk. +3224444888 You can only enter the plus sign (after E.123) with a SIP telephone (see Internal SIP Subscribers starting on page 166).
Page 245: Call Forwarding
Call Forwarding Call Forwarding The current version of the Forum 5004/5008/5012 communications system also offers configuration of multi-level call forwarding. When you forward a call number that has already been forwarded, this results in a call forwarding chain. Call Forwarding Chain Multiple call forwarding is executed independent of the call forwarding type.
Page 246: Attributes
Call Forwarding Call forwarding Name Description Call forwarding by a system Call forwarding via Forum Auto Attendant user (with the Connect to phone number and Connect to voicebox function) or via Forum Voicemail (with the secretarial function) Attributes A call forwarding chain can contain any call forwarding types and call forwarding users.
Page 247: Virtual Call Numbers
Call Forwarding place, e. g. by the Indicate call forwarding after time parallel setting in the user group, the call is cleared when there is a loop. Loop Detection A loop is also detected during call diversion. When you wish to divert an incoming call to a destination call number which is already part of the call forwarding chain, the display shows NEG.
Page 248 Call Forwarding ● Parallel setting: all users of the hunt group are called simultaneously. ● Linear, Cyclical or Statistical setting: the users of a time-dependent hunt group are call successively. The user called first is determined by the respective setting. The users of a hunt group can also configure their own respective call forwarding.
Page 249: External Call Forwarding
Call Forwarding External Call Forwarding You can also forward calls to external destinations without restriction. However, the call forwarding history cannot be continued with external destinations. When multiple users of a parallel hunt group configure call forwarding to external destinations, a single call to the hunt group can also occupy multiple external lines.
Page 250: Busy Keys
Busy Keys ● The “Courtesy Service” function used to be for directly determining whether a user was currently busy or not and the corresponding announcement played. The Announcer at Incoming call is always played when it is configured with the firmware version (7.0 release). Then Announcer at busy is played if this announcement is configured.
Page 251: Pin Code Telephony
PIN Code Telephony using busy keys on the system network (see PBX Networking starting on page 228). Please note the following points: ● Busy key information can be transferred via all connection types of a PBX system networking: Q.SIG-ISDN, Q.SIG-IP and SIP-Tie-Line. The Protocol extension option has to be activated in the bundle configuration for Q.SIG- ISDN.
Page 252: Configuration
PIN Code Telephony Configuration You can configure the “PIN Code Telephony” feature separately for each company. Configuration is done with the following steps: 1. Call the Forum 5004/5008/5012 communications system Configurator. On the introductory page, change the Level option to Expert. 2.
Page 253: Switch Authorisation
Switch authorisation You can also initiate PIN dialling with a code procedure: H # 4 6 Z (your no.) (user PIN) (external no.) The route configured for the “PIN Code Telephony” feature is used to make a call in that the seizure code for the standard route is also replaced by another seizure code if applicable.
Page 254: Implementation
Switch authorisation desired. Activate the Immediate External line seizure option as desired. Deactivate the Switch authorisation option to prevent authorisation from being activated for an additional call in an unauthorised manner. Confirm with Apply. 4. Click on the user group for the user who is to execute the “Switch authori- sation”...
Page 255: Generating Your Own Moh Files
Generating Your Own MoH Files Generating Your Own MoH Files The Forum 5004/5008/5012 comes with an internal MoH file for Music on Hold. The Forum 5004/5008/5012 product CD contains a number of MoH files with different volume levels, which you can load at a later time as necessary.
Page 256: Installing And Deinstalling The Kda Manager
KDA Manager The KDA Manager program is made available and installed for you by the Proximus service technician. Contact Proximus service if you have any questions regarding this program. Installing and Deinstalling the KDA Manager The following guide is for the Proximus service technician.
Page 257: Automatic Call Recording
Automatic Call Recording The Forum 5004/5008/5012 communications system enables calls between internal users and external parties to be automatically recorded (Forum Auto Call Recording feature). If the call distribution is configured appropriately, call recording is enabled by default. Incoming and outgoing calls that are routed via trunk lines can then be recorded.
Page 258: Mode Of Operation
Mode of Operation Technical notes on automatic call recordings ● When automatic call recording is taking place, the Forum 5004/5008/ 5012 communications system occupies a voice channel on the “Forum Voicemail” voicemail system. ● In order to use the Forum Auto Call Recording feature, an additional memory module must be installed in the Forum 5004/5008/5012 communications system (see also the chapter Additional Memory Module starting on page 39).
Page 259 Mode of Operation While call recording is taking place, the connection can be transferred any number of times (from subscriber no. 2 to subscriber no. 3, then from subscriber no. 3 to another subscriber, etc.). Even if connections are transferred, the call recording is not ended until the connection to subscriber no.
Page 260 Mode of Operation Connection situation Call recording is … Call started once call is picked up Pick-up in call state started Pick-up in call mode (call removal) stopped and restarted after pick-up Take (pick-up of a call from another stopped and restarted once the call terminal on a terminal with the same has been picked up internal call number)
Page 261: Audio Files For Call Recordings
Audio Files for Call Recordings Connection situation Call recording is … Connection transferred from a call started once call is picked up queue Hunt group call number is called started as soon as a group member accepts the call Connection to subscriber no. 1 is Call recording is ended terminated Cancelling call recording...
Page 262: Saving Procedure And Export
Audio Files for Call Recordings ● Date and time at which the recording was started ● User name and call number of the internal user ● Call number of the external party, incl. the access code of the occupied route. If the external party suppressed their call number, a “u” is specified for “unknown”.
Page 263 Audio Files for Call Recordings If the external server is unavailable, the created audio files are kept in the cache until the server is available again and export is possible. System warning and manual deletion of audio files The communications system issues a system warning when the external server is unavailable.
Page 264: Configuration
Configuration Configuration The configuration settings specified in this chapter are required to enable the communications system to automatically record calls. Configuring Call distribution Automatic call recording is activated in the call distribution per trunk line and per direction (incoming and outgoing calls) with the Auto recording setting. Incoming and outgoing calls are recorded as long as a connection is active via the called or occupied call number.
Page 265 Configuration The communications system starts recording the call if the feature is activated for the currently valid time group of the called or occupied call number when the connection is started. If the time group is changed during the call and recording is not activated for the new time group, the recording is not stopped.
Page 266 Configuration number (in the Configurator, menu Telephony: Call distribution: Incoming DDI). Call distribution for outgoing calls on DDI lines To ensure that outgoing calls via DDI lines can be recorded, the feature must be activated for each external call number and each time group (in the Configurator, menu Telephony: Call distribution: Outgoing DDI).
Page 267: Configuring The Export Of Recordings
Configuration Configuring the Export of Recordings The export of recordings to an external server is configured per company (in the Configurator, menu Telephony: Extended: Companies, section, SMB Server (:Auto recording). In this menu, you can activate automatic call recording for the configured companies, set the export destination and specify the file format in which recordings are exported (uncompressed as a *.wav file or compressed as a *.zip file).
Page 268: Programming Function Keys For Controlling Automatic Recording
Configuration Programming Function Keys for Controlling Automatic Recording In principle, automatic call recording is possible irrespective of the terminal used by the internal user. A function key can be set up for users with a (U SIP/IP) system telephone that enables them to control and – with the corresponding authorisation –...
Page 269: Hunt Group Calls
Hunt Group Calls A hunt group consists of a number of users who can be reached by internal and external callers under a common internal call number. Hunt groups are ideal for ensuring employees from different departments can be reached in the event of customer service or support queries.
Page 270 Additional features of comfort hunt groups ● Calls that cannot be accepted are parked in a call queue. ● Music on hold can be played for the caller during the waiting time. ● It is possible to configure welcome tracks that inform the caller that they will either be immediately connected to a group member or that they must wait a while before their call can be accepted.
Page 271: Setting Up Hunt Groups
Setting Up Hunt Groups Setting Up Hunt Groups Hunt groups are set up and managed on the web console of the communications system in the Configurator, menu Telephony: Groups: Hunt groups. Example: Configuration dialog for a comfort hunt group Configure the internal call number of the hunt group (Hunt group no.) and give the group a name (Name).
Page 272 Setting Up Hunt Groups ● With the Comfort type, you can set up a (licensed) comfort hunt group. A new hunt group call is first assigned to the group member that has not made or taken a call for the longest period of time. This process not only takes account of hunt group calls for this comfort hunt group, but also any (incoming and outgoing) calls made/taken by the member.
Page 273: Call Queue For A Comfort Hunt Group
Call Queue for a Comfort Hunt Group Call Queue for a Comfort Hunt Group A call queue can only be configured in connection with a (licensed) comfort hunt group. Callers who cannot currently be assigned to a group member because all logged-in members are busy are parked in the call queue. Once members are available to accept calls, hunt group calls will be assigned to them from the call queue.
Page 274 Call Queue for a Comfort Hunt Group Example: Forum Phone 536, signalling a comfort hunt group call that is currently assigned to the member Legend 1 Name /call number of the caller (401) and call number of the relevant hunt group /name of the user to which the hunt group call number is assigned (Customer service) 2 Waiting time of caller 3 Name of the comfort hunt group through which the call is coming...
Page 275: Welcome Tracks For A Comfort Hunt Group
Welcome Tracks for a Comfort Hunt Group Call queue of a comfort hunt group and local queues If a (local) call queue is configured for the internal call number of a group member's terminal, the group member is assigned the calls parked in their local queue first.
Page 276: Last Group Member Logoff
Last Group Member Logoff ● A standard hunt group is considered busy when all logged-in members are busy or have logged off. For standard hunt groups in which a hunt group call is signalled to members in succession until a member accepts the call (Linear, Cyclical, Statistical), it is also possible to programme call forwarding after a certain time (Forward after time).
Page 277: Configuring Music On Hold
Configuring Music on Hold member who has since logged back in. After waiting for an hour, the caller receives a busy signal. In the event that a hunt group becomes busy, call forwarding can be programmed so that the caller is directed to an alternative destination (please refer to the chapter entitled Forwarding Hunt Group Calls starting on page 273).
Page 278: Configuring Group Member Terminals
Configuring Group Member Terminals As soon as a caller has been assigned to a member of the comfort hunt group, the music on hold that is assigned to the caller (subscriber A) is used again in consultation, hold and parking situations. It also possible for the music on hold in the call queue and the music on hold that is used in case of consultations to differ.
Page 279: Configuring Hunt Group Call Function Keys
Configuring Group Member Terminals ● Using the device menu (possible on U , IP and SIP system phones, soft- phones and DECT system terminals) ● Using code number procedures (possible on all terminals, with the exception of SIP [system] phones) ●...
Page 280: Enabling Operation Via "Forum Cti
Configuring Group Member Terminals comfort hunt groups simultaneously. The LED for the key lights up when the member is logged out of all groups. The key is labelled Comfort hunt group calls. Programming function keys The function keys are configured either on the web console or on the system phone.
Page 281: Information On Potential Faults In Comfort Hunt Groups
Information on Potential Faults in Comfort Hunt Groups Information on Potential Faults in Comfort Hunt Groups ● Hunt group calls are not assigned to terminals reported as faulty. ● If a group member is using a softphone as their only terminal and termi- nates this device, the member is automatically logged out of the comfort hunt group.
Page 282 Particular Features of Hunt Group Calls ● If a logged-in member of a hunt group is also a member of an ACD group and has activated a pause, hunt group calls are still assigned to that member. Hunt Group Calls...
Page 283: Team Functions
Introduction Team Functions Introduction With the team functions you can manage your telephone communication tasks by assigning lines with separate call numbers to the keys of different terminals. The terminal users, or team members, can thus pick up one another’s calls or telephone each other using the configured keys. Team functions can only be configured on the Forum Phone 516/526/536, Forum Phone 515/525/535 and Forum IPhone 525/535 system telephones because only these have the required features.
Page 284 Introduction Number of available call keys Telephone Number of keys Forum Phone 525 or 36 additional keys without a display Forum Phone 535 with an Up to three of these key extensions can be additional key extension used with a Forum Phone 525/ Forum 500 Keypad Paper Forum Phone 535.
Page 285: Team Configuration
Introduction example, the team key with the number 11 calls all trunk keys with the number 11. ● Direct call key: Only outgoing calls can be made with a direct call key; they are signalled to all terminals with the same number programmed to a trunk key.
Page 286: Examples Of Use
Examples of Use Examples of Use The following examples illustrate the various uses of teams and team functions. For information on the display texts and how to use the individual functions, refer to the chapter “Managing Calls in a Team” in the „Forum Phone 516, 526, 536”...
Page 287: Three-Member Team
Examples of Use Call numbers 11 and 10 are both configured as a trunk key on the executive’s and the secretary’s terminal respectively. Thus the executive and the secretary can use either call number (for answering as well as making calls). Each can act as a substitute for the other.
Page 288 Examples of Use Each team member has one Forum Phone 525 system telephone with all call keys programmed as trunk and team keys. Miller TrK 10: Miller TK 11: Johnson TK 12: Smith Johnson Trk 11: Johnson TK 10: Miller TK 12: Smith Smith TrK 12: Smith...
Page 289: Unified Team
Examples of Use Unified Team The unified team described here is an example of a team configuration within a department in which calls are to be managed quickly (e.g. support department). Each team member has one Forum Phone 525 system telephone with all call keys programmed as trunk keys.
Page 290: Toggle Team
Examples of Use Line busy indication If a line is busy, e.g. TrK 11 Johnson, the trunk keys on the other team telephones will indicate this. Call signalling In this example, calls via all trunk keys are signalled acoustically. Toggle Team The toggle team described here illustrates how a large number of call numbers can be managed efficiently with the help of team functions.
Page 291 Examples of Use Miller 14:22 Mi.14.Feb.07 TrK 10: Support 1 TrK 11: Support 2 TrK 12: Support 3 TrK 13: Support 4 TrK 14: Support 5 TrK 15: Hotline 1 TrK 16: Hotline 2 TK 20: Support 6 TK 25: Hotline 3 Johnson 14:22 Mi.14.Feb.07...
Page 292: Call Queue
Introduction Call Queue Introduction A queue can be activated for the telephone numbers of any type of telephone, i.e. for system, analogue, ISDN and DECT telephones. If a call number with a queue is busy, calls to this number enter the queue. The caller first hears an announcement (if function “Announcer at busy”...
Page 293: Activation Of Queues
Introduction When the maximum number of calls in the queue is reached, further callers hear a busy tone. Note: As calling fax machines often operate with the “voice” service indicator (e.g. on analogue ports), you should assign ports for fax machines on the Forum 5004/5008/5012 to a user group without a queue.
Page 294: Pickup
Examples of Use queue when the call forwarding function is activated, these calls can only be accepted on the source terminal. If a call is to be forwarded “After delay”, it enters the queue. If the call has not been answered before the delay period expires, it will be forwarded to the target terminal and can then be answered there.
Page 295 Examples of Use ● Under Telephony: Call distribution: Incoming or Telephony: Call distri- bution: Incoming DDI route all incoming calls to the number of the Forum Phone 535trunk key. ● In the Configurator, create a new group called “Operators” under User manager: User groups.
Page 296: Group Of Three Enquiry Stations
Examples of Use Group of Three Enquiry Stations The enquiry stations switch all incoming calls. Incoming calls are administered in queues. Depending on the number of arriving calls, one to three enquiry stations in this group are manned. The enquiry stations are each equipped with a Forum Phone 535.
Page 297 Examples of Use stations. The display at each enquiry station (Forum Phone 535) indicates how full the queue is. If attendants leave the station, they sign off from the hunt group by means of a feature key. In contrast to Example 1, further calls do not have to be processed after the sign-off, as the calls are also registered in the queues of the other signed-on enquiry stations.
Page 298: Multi-Company Variant
Multi-Company Variant Communications systems are frequently shared by several companies. These companies want to jointly use the existing infrastructure (e.g. the existing lines and features of the system), while at the same time they wish to organise and pay for their communication completely independently of one another.
Page 299: Configuring The Multi-Company Variant
Configuring the Multi-Company Variant Configuring the Multi-Company Variant The multi-company variant can be commissioned and configured by the system administrator of the Forum 5004/5008/5012 without any major effort. In the multi-company variant, the communications system behaves in exactly the same way as the single-company variant. This is particularly of interest to users who want to expand their own system and at the same time operate it in a group.
Page 300: Assigning Users
Configuring the Multi-Company Variant ● A new company is created in this menu using the command New. Each company can be given a name up to 20 characters long. This name is then displayed in all configuration dialogue boxes in which company-specific settings can be defined.
Page 301: Allocating Routing Codes
Configuring the Multi-Company Variant The assignment of bundles to companies is done in the Telephony: Trunks: Trunk group menu. The assignment of SIP accounts to companies is done in the Telephony: Trunks: SIP trunks menu. Note: A bundle configured as a System access resp. a SIP trunk can however also be used jointly by multiple companies.
Page 302: Working With The Multi-Company Variant
Working with the Multi-Company Variant A company exchange is set up in the Telephony: Operator menu. In this menu, you can specify an internal telephone number for each company and time group which then represents the exchange for this company. Working with the Multi-Company Variant All the features of the Forum 5004/5008/5012 which the users may...
Page 303: Making Calls Between Companies
Working with the Multi-Company Variant Foreign telephone books can only be edited in the Configurator in the Phone Book menu. The number of entries in a company telephone book is unrestricted. The Forum 5004/5008/5012 can manage up to 4000 entries in all telephone books (in the central, personal and company telephone books).
Page 304: Configuring The Pc Software
Browser for Forum CTI and Forum Hotel Configuring the PC Software Further possibilities of use can be implemented on a workstation computer with the Windows operating system by installing drivers and programmes.You can find the installation programmes required for this on the product CD that comes with the Forum 5004/5008/5012.
Page 305 Browser for Forum CTI and Forum Hotel 2. Select Software: Browser for Forum CTI or Software: Browser for Forum Hotel from the start mask. 3. Follow the programme instructions. After installing the browser, there is a new menu item in the Windows start menu under Programs: Forum CTI Browser respectively Programs: Hotel Starter.
Page 306: Application Interfaces
Remote Switching Application Interfaces The Forum 5004/5008/5012 communications system supports a series of application interfaces which are used by external systems to access functions of the communications system. Communication between the external system and the Forum 5004/5008/5012 communications system is principally transported via the LAN connection or using the IP network protocol.
Page 307 Remote Switching ● The Forum 5004/5008/5012 communications system can participate in the field bus communication. This way, for instance, it is possible to make the occupied status of a terminal visible. Bus participants are configured by means of a separate software, the ETS tool.
Page 308: Configuration
Remote Switching Example: A sensor “A” sends the “Light on” command to the group address 1/0/1. All actors with group address 1/0/1 are switched on. Sensors and actors can have several group addresses. Every action can be sent to a list of up to 10 group addresses. The group addresses used by the field bus are programmed via the ETS tool.
Page 309 Remote Switching Configuring the Remote Switching IP Router If necessary, you can change the configuration of the remote switching IP router. 1. On the Remote switching status page, click on the Change button. The configuration dialogue opens. 2. IP address (Remote switching IP-Router): Enter the IP address of the remote switching IP router here.
Page 310 Remote Switching 3. Group address: Enter the group addresses in these fields (refer to section Group address on page 305). 4. Command: Select one of the following commands from the list. – switch on: Switch is switched on – switch off: Switch is switched off –...
Page 311 Remote Switching 5. Function of the key LED: If the action needs to be triggered with a function key on the system phone, select the desired setting for the behaviour of the key LED (also see the Configuring the Key LED Function on the System Phone starting on page 310 chapter).
Page 312 Remote Switching 5. Function of the key LED: If the action needs to be triggered with a function key on the system phone, select the desired setting for the behaviour of the key LED (also see the Configuring the Key LED Function on the System Phone starting on page 310 chapter).
Page 313: Applications
Remote Switching Note: The initial status of the actor can't be polled from the communi- cations system. Rebooting the communications system can therefore cause erroneous LED indications. Applications Using the Remote switching function, the following applications can be set up on the Forum 5004/5008/5012 communications system: ●...
Page 314 Remote Switching Example: Configuration on a Forum IPhone 5030 Perform Action when ACD Queue Full In combination with the integrated application Forum ACD the remote Remote switching function allows for an action if the ACD queue reaches a critical size. One application example would be to install a warning lamp in the agents' pause room, that starts flashing once the call queue indication turns to red.
Page 315 Remote Switching Configuring the remote switching action for an ACD queue Perform Action with a Function Key on the System Phone On the system phones, you can configure function keys that can perform actions, e. g.: ● Switch on / off or change the light in a room. ●...
Page 316: Csta Interface
CSTA Interface Configuring the remote switching action on a system phone CSTA Interface Using the interface for “Computer Supported Telecommunications Applications” (CSTA, phase 3 based on ECMA-269 and ECMA-285 (BER) / ECMA-323 (XML), phase 2 based on ECMA-217 and ECMA-218) external programs and applications can access services of the Forum 5004/5008/ 5012 communications system via network connection.
Page 317 CSTA Interface provides an effective and universal connection option for Computer Telephony Integration (CTI) applications, for example: ● CTI functions for corded and cordless system terminals as well as SIP terminals ● Display paging and alarm messages on terminals ● Remote activation using terminals, e.
Page 318: Setting Up Tapi Interface
You can also develop your own CTI applications or adapt existing CTI applications for the CSTA interface. To do so, you need the developer documentation. Contact your Proximus agent if you need this CD-ROM. Setting up TAPI Interface With a TAPI (Telephony Application Programming Interface) you can operate a CTI application (Computer Telephony Integration).
Page 319 Setting up TAPI Interface Configuring the TAPI connection Note: Under Windows you should log on as the user for whom you want to configure the TAPI connection. 1. In the Start menu, select Settings: Control Panel. Select the Printers and other Hardware (with Windows 7: Hardware and Sound, with Windows 8: via Search Control Panel) category.
Page 320: Ldap Interface
LDAP Interface Note: In order to guarantee correct operation with different TAPI applications, the block dialling function has to be disabled on the terminals. LDAP Interface Directory information can be transferred using the LDAP protocol. A central service (LDAP server) manages a comprehensive, hierarchically organised directory which can be queried by an LDAP client via LDAP.
Page 321: Querying External Ldap Server
LDAP Interface you wish to also query entries from the central telephone book or from the company telephone book additionally. Click twice on Next. Then click on Finish. 4. Check the function. In the Edit menu, call up the Find: People command. The Find: People dialogue box will then open.
Page 322 LDAP Interface 3. Use Apply to confirm your settings. An LDAP server can be configured to saved various types of information which are available in a tree-like data structure. Alongside querying address book entries, which should be saved in the “InetOrgPerson” schema, many companies also use a LDAP server for centrally organised management of user accounts, for instance.
Page 323 LDAP Interface ● When you have configured the LDAP query for a company, this changes the telephone book search for the DECT system terminals and corded system telephones. Instead of a continuous display of search results, you have to first enter a series of characters when entering for a search. Search results can only be displayed after starting the search.
Page 324 LDAP Interface prefixed and (if configured, see E.164 conversion starting on page 239) the own prefix and the own base call number is deleted as necessary. – Option Phone No. is set to convert with trunc code: Select this option if the LDAP server provides call numbers with seizure codes for the company standard route.
Page 325: Snmp Interface
SNMP Interface SNMP Interface Components connected to the network are monitored using network management software in many companies. The management software (“SNMP-Manager”) communicates with the network components via SNMP (Simple Network Management Protocol). You can integrate the Forum 5004/ 5008/5012 communications system into the SNMP-based network management.
Page 326: Configuring Snmp
SNMP Interface During installation a Windows service “Forum 5000 Supervisor Service” is configured. This service starts the SNMP Agent. This means that the SNMP Agent is automatically started with Windows and runs in the background, even when no Windows user is logged on. Configuring SNMP The SNMP Agent requires the IP address of the SNMP Manager for operation.
Page 327: Frequently Asked Questions
General/Hardware Frequently Asked Questions This chapter provides tips and information on how to deal with any malfunctions or faults you may experience with the Forum 5004/5008/ 5012. Please note:Repairs to the Forum 5004/5008/5012 should only be carried out by qualified personnel. The following LEDs indicate that the Forum 5004/5008/5012 is ready for operation (see also LED Display on a Hardware Unit starting on page 43): Power LED...
Page 328: Telephony
Telephony Question: After restarting the Forum 5004/5008/5012, nothing is indi- cated on the displays of any connected terminals. It takes a short while for the Forum 5004/5008/5012 to start up. After the restart, check whether the activity LED (“Ready LED”) is illuminated in green (call server) or yellow (gateway).
Page 329 Telephony Question: One of the telephones is not functioning at all. Make sure the telephone has been properly connected. Check also whether the appropriate port has been configured correctly in the Configurator (Telephony: Ports menu). Question: It is not possible to make external calls with one of the tele- phones.
Page 330: Pbx Networking
PBX Networking distribution can be configured for system access only in the Configurator (Telephony: Call distribution menu). A specific MSN can be seized for individual calls by means of a code number procedure. For further information, refer to the “Forum 500 / Forum 5000 – Standard Terminals”...
Page 331: Dect
DECT Question: Why is it not possible to occupy an external line in transit through another communications system? There is no configured central (“attendant console”) on the transit communications system. Charges for external connections that are generated by transit traffic cannot be assigned to a user account on the transit communications system.
Page 332: Lan
Question: The startup procedure of the DECT base stations take a long time? What is the reason? This behaviour may indicate a problem with the reference clock. Refer also to What are some of the causes for problems when sending and/or receiving faxes? starting on page 328.
Page 333: Internet
Internet menu). Create a static DHCP entry for each host assignment in the Network: DHCP menu. Activate “Dynamic and static address” for the DHCP server. Internet Question: A SIP connection only passes unidirectional voice. What is the reason? The STUN server of the SIP provider is unavailable. You need to activate the SIP support at your internet router, such as “SIP-ALG”...
Page 334: Forum Phone 51X/52X/53X: Extensions And Accessories
Power Supply Unit Forum Phone 51x/52x/53x: Extensions and Accessories Power Supply Unit The power supply unit 90035810 is required in the following cases: ● when connecting a key extension to a Forum Phone 52x/53x system tele- phone (see also the chapter Key Extensions starting on page 332) ●...
Page 335 Key Extensions Key extension … … with the features connectable to a system telephone Forum 500 Keypad 36 keys with LED indicator Forum Phone 525 Paper FP 525/535 Labelling on label strips Forum IPhone 525 Forum Phone 535 Forum IPhone 535 Forum 500 Keypad 36 keys with LED indicator Forum Phone 526...
Page 336 Key Extensions supply unit no. 90035810 to provide power. The power supply unit is plugged into the last in the series of key extensions. Configuration Needs power supply unit system telephone system telephone with 1-3 key exten- sions IP system telephone IP system telephone with 1-3 key exten- sions IP system telephone with PoE (Power over...
Page 337: Headset
Headset This symbol on the system telephone indicates the connector for the key extension. It is on the underside of the telephone. This symbol on the key extension indicates the connector for a further key extension. This symbol on the key extension indicates the connector for the power supply unit and is on the underside of the device.
Page 338 Headset Connecting a headset to a system telephone The connector for the headset is in the bottom of the system telephone’s casing and is indicated by this symbol 1. Plug the RJ45 jack on the headset cable into the socket provided. 2.
Page 339: Technical Specifications
Technical Specifications System data Mains power supply 110 V to 230 V ~ 50 Hz Rated power 60 VA Safety class Permissible temperatures, +5 °C to +40 °C stationary, weatherproofed Dimensions (W x H x D) 230 x 440 x 80 mm Weight (system only) 1,74 kg (Forum 5004 / 5008 / 5012)
Page 340 Actor Count – Contact load of actor 250 mA / 125 V DC – Voltage range = 5 V…30 V ≈ Ethernet interfaces 10 / 100 / 1000 Base-T USB interfaces USB 2.0 (external) – Supply power 0.5 VA – Feed current 250 mA Note: The online help provides an overview of the limits that should...
Page 341: Environmental Information
Environmental Information ● The equipment that you bought has required the extraction and use of natural resources for its production. It may contain hazardous substances for the health and the environment. ● In order to avoid the dissemination of those substances in our environment and to diminish the pressure on the natural resources, we encourage you to use the appropriate take-back systems.
Page 342: Index
Index Notes Call recording 255 audio files 259 configuration 262 Numerics licences 256 1-12 frame 93 memory module 256 , 93 19" frame 87 mode of operation 256 voice channels 256 Call server 64 , 111 a/b ports 52 CF tracking 247 Actor Clock See Intercom system 113...
Page 343 Forum 550 Card main , 135 processor 114 DDI lines 165 Forum 550 Card main processor (see DECT 66 Control module) 119 encryption 209 , 137 Forum 550 Card PRA 122 , 219 DECT network 15 Forum 550 Media Gateway , 207 , 219 DECT over IP 16 Card 130...
Page 344 operation 276 IP cameras 197 potential faults (comfort hunt configuration 201 groups) 279 function keys 205 Hunt groups image display 198 call forwarding 245 technical requirements 197 URL notation 201 user authorisation 205 IP Phone Configurator 191 Installation 27 , 87 , 89 control module 96 installation in a 19"...
Page 345 PBX networking 228 S0 ports 105 PBX number 237 external 108 PBX system networking 249 internal 109 , 57 , 89 Pin assignment Safety precautions 28 a/b interface 113 Sensor IAE 107 See Intercom system 113 S0 interfaces 105 Sensor (see Intercom system) 54 , 163 Upn interface 110 SIP 159...
Page 346 Trunk key 282 U-DECT 219 Unified team 287 Update information 247 Upn ports 51 , 109 pin assignment 51 VAD 162 Virtual call numbers call forwarding 245 VLAN 65 Voice Activity Detection 162 , 112 Voice mail 53 Voice quality 156 Voiceboxes recording capacity 39 VoIP 15...
Page 347 Support You can contact our support on the following telephone numbers: For configuration changes of your Forum™ 500 or Forum™ 5000 communications system SMEs and residential Large companies customers in Dutch: 0800 22 500 0800 22 200 in French: 0800 33 500 0800 33 200 in German: 0800 44 500...
Page 348 For more information: ● Visit us in the Internet at www.proximus.be/pabx ● Contact your Proximus dealer Subject to changes Status 06.2017...

This manual is also suitable for:

Forum 5008 Forum 5012 Forum 500 series Forum 523 Forum 524 Forum 526 ... Show all

Proximus Forum 5000 Series Mounting And Commissioning Manual

About this Manual

Features

Factory Settings on Delivery

Telephony Basic Settings

Authorisations

LAN Settings / Internet Functions

Update Notes

Technical Notes

Updating

Installation

Scope of Delivery

Safety Precautions

Mounting Location

Wall Mounting

Opening and Closing Service Panel

Position of the Interfaces

Additional Memory Module

Connecting Hardware Units

Configuring Installation Switch

LED Display on a Hardware Unit

Configuration Examples

Interface Assignment, Cable Length

Power Failure

Installation (Rack Version)

Scope of Delivery

Safety Precautions

Product Variants

Rack Mounting

Assignment of RJ45-Jacks

Leds, Installation Switch

Technical Specifications

Forum 5004/5008/5012 and Gateways

System Architecture

Signalling and Audio Channels

DECT Synchronisation

Gateway Configuration

Forum Gateway 560

System Architecture

Overview of Forum Gateway 560 Components

Signalling and MGW Channels

ISDN/DECT Synchronisation

First-Time Commissioning

Operating a Forum Gateway 560 Via Router

Preliminary Information

Forum Gateway 560 Installation

Interfaces and Connectible Terminals

Forum Gateway 560 Modules

Forum Gateway 560 Connection Via PCM-V Connection

Configuration

Brief Guide to Initial Configuration

Configuring the Forum 5004/5008/5012

Voice over IP (Voip)

Quick Start

Fundamentals

Media Gateway (MGW)

SIP Telephony

Multi-Router Support for SIP Trunks

Voip System Telephones

Forum Iphone PC

IP Cameras

Technical Requirements

Displaying IP Camera Images

Configuring IP Cameras

Hints and Examples of URL Notation for IP Cameras

Granting User Authorisation for Access to IP Cameras

Programming Function Keys for Access to an IP Camera

Assigning an IP Camera to an EIS

U Pn DECT and DECT over IP

Properties

Configuration

DECT Networks

DECT Areas

Signalling

Configuring DECT

PBX Networking

Connections

Point-To-Point Connection Technology

Point-To-Point Connection Lines

IP Network Connections