Proximus Forum 500 User Manual page 44

Configuring Agents
If the agent is member of multiple ACD groups, you can configure a group key
which the agent can use to log into and log out from all ACD groups with one
key click. The LED of the key is lit when the agent is logged out from all ACD
groups.
"ACD pause" key
The pause key applies to all ACD groups. Agents receive no calls during the
pause. The agent uses this key to activate or deactivate a pause. The LED of
the key is lit when the agent is in pause.
"Wrap-up" key
The pause key applies to all ACD groups. Agents receive no ACD calls while
wrapping up. The agent uses this key to terminate wrap-up ahead of time. The
LED of the key is lit when the agent is wrapping up.
Display for separate ACD function keys on the Forum Phone 536
"ACD" key
The individual ACD function keys can also be combined onto one "ACD" menu
key. This key opens a Display menu which shows the individual ACD functions.
42 ACD System Configuration