Proximus Forum 500 User Manual page 50

Automatic call distribution forum acd
Hide thumbs Also See for Forum 500:
Table of Contents

Advertisement

Configuring Announcements and Music on Hold
Required file formats: *.711 (*.kdp) and *.726 (*.kda)
The file formats supported and memory requirements of an audio file depend
on the type of your communications system:
System
Forum 525/526
Forum 550/560
Forum 523/524
Forum 5004/5008/
5012
Forum 5500
Alternative file formats: *.wav and *.mp3
You can also use the audio file formats *.wav or *.mp3. The audio file format
*.mp3 is only supported for announcements by the following communications
systems Forum 5004/5008/5012 and Forum 5500.
The *.wav and *.mp3 audio file formats can be converted in the supported
formats *.711 or *.726.
*.wav audio files can be converted my means of the application
"KDA Manager". Information on this can be found in chapter KDA Manager
starting on page 57.
*.mp3 files can be loaded by means of a Java application. They are
converted during loading. Information on this can be found in chapter
Loading Announcements starting on page 50.
48
File format
(archive format)
*.711 (*.kdp)
*.726 (*.kda)
*.726 (*.kda)
*.711 (*.kdp)
*.711 (*.kdp)
Memory requirements
for 10 second duration
80 KByte
40 KByte
40 KByte
80 KByte
80 KByte
ACD System Configuration

Advertisement

Table of Contents
loading

This manual is also suitable for:

Forum 5000

Table of Contents