Terminal Operation - Proximus Forum 500 User Manual

Terminal Operation

● The time span available to you for wrapping up is defined by the system
administrator when configuring the ACD group. The supervisor can change
this specification for you individually. Contact your system administrator if
you have any questions regarding wrap-up time.
● If you are the only agent logged in to a group, you may possibly not be able
to log out. This is determined by the system administrator when the ACD
group is configured.
● The system administrator can configure the ACD system so that you are
automatically logged out in certain situations (refer to the chapter entitled
Configuring Agent Log-out starting on page 27).
Terminal Operation
The system administrator usually configures a "Forum Phone 516/526/536"
type system terminal for you. These terminals are especially suitable as agent
telephones. This chapter describes operation of the ACD functions using these
terminals as an example.
Operating the "Forum Phone 520/530" type system terminals is identical.
Agents equipped with a DECT terminal or an analogue telephone can operate
the ACD functions via the application "Forum CTI" (refer to the chapter
entitled Operating the "Forum CTI" Application starting on page 97).
90 Operation by Agents