Acd Function Keys; Separate Function Keys - Proximus Forum 500 User Manual

Terminal Operation

ACD Function Keys

The system administrator can configure function keys on your terminal for
operating ACD functions.

Separate Function Keys

The various ACD functions can be programmed to separate keys by the
system administrator.
Display for separate ACD function keys on the Forum Phone 536
"ACD group" key (for single ACD groups)
A separate function key can be configured on your telephone for each ACD
group assigned to you. The key is labelled with the name of the ACD group.
How full the group call queue is, is indicated in brackets next to the key.
Log-in / Log-out: Press the function key to log in or out of the group. The key
LED displays your log-in status:
Key LED is off: You are logged into the group.
Key LED is lit: You are logged out from the group.
"ACD group" key (for all ACD groups)
If you are member of multiple ACD groups, the system administrator can
configure a key you can use to log into or log out from all ACD groups with one
key click.
94 Operation by Agents