Acd" Menu Key - Proximus Forum 500 User Manual

Terminal Operation

"ACD" Menu Key

The system administrator can also program an "ACD" menu key. This key
opens a Display menu which shows the individual ACD functions.
Display for an "ACD" menu key on the Forum Phone 536
Press the ACD function key, then select ...
1 ACD pause: Press the OK key. Activate the pause via On. An activated pause
is indicated via "+". Deactivate the pause via Off.
2 ACD group: If you are a member of multiple ACD groups, use the arrow keys
to select the group you wish to log in or out from. Select the All entry if
you wish to log in or out from all groups. Press the OK key. Select the
On option to log in. Select the Off option to log off.
A "+" indicates groups where you are logged onto.
3 Wrap-up time: If you wish to exit the wrap-up time beforehand, click on the
OK key.
96 Operation by Agents