Proximus Forum 500 User Manual page 86

Content of the Statistics Files
Table column
Wait until Rel.[s]
Rejected-Calls
Other Calls
84
Explanation
Total duration of all waiting times
before callers released their calls,
collected during the set interval.
Examples:
● 2 calls with 10 seconds waiting
time each;
total duration: 20 seconds
● 3 calls with 10 seconds waiting
time each;
total duration: 30 seconds
Number of calls which came in while
the call queue was full and were
rejected by the system for this
reason.
Number of calls which were signalled
to an available agent but were,
however, picked up by another
internal subscriber via Pickup or
which were transferred by the agent
Statistic