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Proximus Forum 500 User Manual

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Forum™
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Forum IPhone 545
User Guide
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5000

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  • Page 1 Forum™ Forum™ 5000 Forum IPhone 545 User Guide...
  • Page 2 Welcome to Proximus Thank you for choosing a Proximus product that stands for the best in quality matched with high design standards. Forum IPhone 545 The following operating instructions will assist you in using your Forum IPhone 545 and answer most of the questions that may arise. If you need any extra information or support, the first people to ask are your system administrator or retailer.

  • Page 3: Table Of Contents

    Contents Forum IPhone 545 SIP Telephone ..... .5 About this Manual ..........6 Using Your Telephone.
  • Page 4 Mute Function........... . . 22 Adjusting Volume Level .
  • Page 5 Configuring the Forum IPhone 545 SIP Telephone ..46 Programming Function Keys ....... . . 46 Restarting the Forum IPhone 545 SIP Telephone .

  • Page 7: Forum Iphone 545 Sip Telephone

    LED. Along with the 14 dedicated keys – e.g. for the “Forward”, “Conference”, “Hold”features – the device offers 55 user-specific softkeys on the display which can have functions of the Forum 500 / Forum 5000 communication system assigned to them.

  • Page 8: About This Manual

    Forum IPhone 545 SIP Telephone About this Manual The key extensions Forum 500 Keypad Paper or Forum 500 Keypad Display offer additional function keys for the Forum IPhone 545 SIP telephone: ● Forum 500 Keypad Paper: offers 36 function keys ●...

  • Page 9: Using Your Telephone

    Do not open the device nor any connected accessories. You could come into contact with live parts. Note: Repairs should only be carried out by certified expert personnel (from Proximus Service). ● Do not allow the telephone or accessories to come into contact with water or chemicals.

  • Page 10: Cleaning

    Forum IPhone 545 SIP Telephone Using Your Telephone ● in dusty places or in places subject to vibrations, shocks or extreme temperature fluctuations. Place your telephone on a non-slip surface. Surface elements of your furniture can affect the feet of your telephone. Feet softened by foreign substances can leave undesirable impressions on your furniture.

  • Page 11: Operating Forum Iphone 545 Sip Telephone

    Caller key: opens the list of missed calls (please refer to Call Lists starting on page 18). Phone book key: opens the phone book of the Forum 500 / Forum 5000 communications system (please refer to Phone Book starting on page 26).

  • Page 12: Function Keys

    Function Keys Function keys are softkeys on the touchscreen display. The functions of these keys are configured and labelled with the Forum 500 / Forum 5000 commu- nications system. These keys offer access to individually configurable system functions such as e.g. configuring call forwarding, executing speed dialling, displaying a busy lamp field or accessing the phone book of the communica- tions system.

  • Page 13: Communications System Main Menu

    Forum IPhone 545 SIP telephone can be set and used via the main menu of the Forum 500 / Forum 5000 communications system. To do so, the administrator has to configure a Main menu function key on the Forum IPhone 545 SIP telephone (see Programming Function Keys starting on page 46).

  • Page 14: Options Menu Of The Forum Iphone 545 Sip Telephone

    Operating Forum IPhone 545 SIP Telephone Basic Operating Functions Options Menu of the Forum IPhone 545 SIP Telephone The Forum IPhone 545 SIP telephone also has a local options menu. This menu is primarily for configuring the telephone (display settings, ring tone settings, etc.).

  • Page 15: Touchscreen Display And Softkey Keyboard

    Telephoning Operating Forum IPhone 545 SIP Telephone Touchscreen Display and Softkey Keyboard Forum IPhone 545 SIP telephone entries (e.g. message texts, call numbers) are via the touchscreen display. Input fields on the display There are various usage situations where the display shows an entry field, e.g. for entering a name for searching the phone book.

  • Page 16: Calling With Selective Line Seizure

    (see Handsfree / Open-Listening Mode starting on page 22). The call number is dialled. The display shows a picture (photo) of the user called if an image has been saved on the Forum 500 / Forum 5000 communications system (please refer to page 51).

  • Page 17: Speed Dialling

    LED indicator to the upper right. The display shows a picture (photo) of the person you are speaking with if an image has been saved on the Forum 500 / Forum 5000 communications system (please refer to page 51).

  • Page 18: Accepting A Call While Telephoning

    Forum IPhone 545SIP telephone and continue it there. To be able to do so, your telephone and the other terminal have to have the same internal call number. To do so, the administrator of the Forum 500 / Forum 5000 communications system has to configure a Take function key (please refer to...

  • Page 19: Accepting A Call For Another Terminal (Pickup From Group)

    Group) You can accept a call for another telephone in your Pickup group. To do so, the administrator of the Forum 500 / Forum 5000 communications system has to configure a Pickup from group function key (see Programming Function Keys starting on page 46).

  • Page 20: Ending A Call

    22). The call number is dialled. The display shows a picture (photo) of the user called if an image has been saved on the Forum 500 / Forum 5000 communications system (please refer to page 51). The following editing options (softkeys) are available in the call lists: ●...
  • Page 21 Telephoning Operating Forum IPhone 545 SIP Telephone Tip: You can also query and edit the call list via the main menu: > > > > 1 Calls 1 Call lists 1 Missed calls 1 Calls 1 Call lists (see page 35). 2 Accepted calls Notes ●...

  • Page 22: Three-Party Calls

    Operating Forum IPhone 545 SIP Telephone Three-Party Calls Three-Party Calls You are making a call, e.g. on the trunk key 1 , its corresponding LED indi- cator is lit. You can now forward the call, execute an enquiry, switch back and forth between two callers (“toggle”) or set up a conference.

  • Page 23: Transferring Call To Another Caller

    Three-Party Calls Operating Forum IPhone 545 SIP Telephone Tip: While you are talking with the first caller (the second caller is on hold), you can initiate a conference with both callers. Press (Conference) softkey or the conference key. To Conf end the conference specifically, please read the description on page 22.

  • Page 24: Other Device Functions

    Operating Forum IPhone 545 SIP Telephone Other Device Functions 5. Do the following to end the conference: – Disconnecting individual conference participants:Press the softkey of the person you are speaking with. This ends the connection to the caller selected. – Ending conference:Put down the handset or press the Goodbye to end the conference (connection to both callers).

  • Page 25: Selecting Code Procedures

    The code procedures available on the Forum IPhone 545 SIP telephone are in the “Forum 500 / Forum 5000 short user guide: Code-number procedures” (available on the Forum 500 / Forum 5000 product CD as a PDF file). A current online overview is also available on the web console of the Forum 500 / Forum 5000 communications system in the menu System Info: Codes.

  • Page 26: Bluetooth Headset Operational

    Operating Forum IPhone 545 SIP Telephone Other Device Functions Bluetooth Headset Operational The Forum IPhone 545 SIP telephone supports operation of a Bluetooth headset. Press the options key and then the softkey. The Bluetooth Bluetooth menu card appears. Switch Bluetooth function on/off ●...

  • Page 27: Call Forwarding

    Call Forwarding Operating Forum IPhone 545 SIP Telephone Call Forwarding The administrator of the Forum 500 / Forum 5000 communications system can configure a Call forward function key (please refer to Programming Function Keys starting on page 46). 1. Press the Call forward function key.

  • Page 28: Phone Book

    If you would like to conduct the following call in the handsfree mode, press the handsfree key The call number is dialled. The display shows a picture (photo) of the user called if an image has been saved on the Forum 500 / Forum 5000 communications system (please refer to page 51). Tip: The phone book can also be opened using the main menu: >...

  • Page 29: Voicebox

    Operating Forum IPhone 545 SIP Telephone Voicebox Querying Voicebox Messages The administrator of the Forum 500 / Forum 5000 communications system can configure a voicebox for you as an answering machine. Querying voicebox messages is possible via a Speech function key (see Programming Function Keys starting on page 46).

  • Page 30: Calling Voicebox

    (exception: VIP calls continue to be signalled). When call protection is activated, a caller hears either a ringing tone or a busy signal (the Forum 500 / Forum 5000 communications system administrator configures this). The administrator can configure a Call protection (see Programming Function Keys starting on page 46).

  • Page 31: Call Waiting Protection

    Activate call- waiting protection to prevent this. The administrator of the Forum 500 / Forum 5000 communications system can configure a Call waiting protection function key (please refer to Programming Function Keys starting on page 46).

  • Page 32: Telephone Lock

    Operating Forum IPhone 545 SIP Telephone Security Telephone Lock You can lock the Forum IPhone 545 SIP telephone to prevent unauthorised use. You must use your user PIN to unlock the phone. This function can also be executed via a Phone lock function key (see Programming Function Keys starting on page 46).

  • Page 33: Hot Desking

    Messages Forum 500 / Forum 5000 communications system users with a system terminal can send you short messages. The Forum 500 / Forum 5000 communications system also has a configuration determining whether or not you are informed of incoming e-mails.

  • Page 34: Presence

    Notes ● You can send short messages yourself via the web application Forum CTI. Please refer to the Forum 500 / Forum 5000 communications system online help for information. ● Short messages can also be sent using the main menu: >...

  • Page 35: Busy Lamp Field

    4 Presence Note: Messages can also be entered via the Forum CTI web appli- cation. Please refer to the Forum 500 / Forum 5000 communi- cations system online help for information. Busy Lamp Field Use the “Busy Lamp Field” (BLF) to view another internal caller's state: free or busy.

  • Page 36: Forum Iphone 545 Sip Telephone Menus

    Forum IPhone 545 SIP Telephone Menus Main menu The main menu contains the system features of the Forum 500 / Forum 5000 communications system. These features are arranged in a menu tree. The main menu contains the following menu groups:...

  • Page 37: Calls

    Main menu Forum IPhone 545 SIP Telephone Menus 0 Central settings This is where you can configure central settings for the communications system. This is an optional menu item, it is only available if your system administrator has configured the appropriate authorisation for your user group.

  • Page 38: Call Forwarding

    Forum IPhone 545 SIP Telephone Menus Main menu – : You delete all recordings (after a confirmation Delete all prompt). Confirm the confirmation prompt using the softkey. – : You close the menu card. 4 Hunt group : If your telephone belongs to one or multiple hunt group(s), use this menu entry to switch hunt call signalling for your telephone on or off.

  • Page 39: Messages

    Main menu Forum IPhone 545 SIP Telephone Menus 3 Messages : You can exchange short messages with other communica- 1 Short messages tions system users with a system terminal. : A list of senders of received messages is displayed. You 1 Received mail can display, forward or delete these messages (please refer to the chapter Messages starting on page 31).

  • Page 40: Connections

    Forum IPhone 545 SIP Telephone Menus Main menu Please contact your system administrator for information on the altered range of functions when the telephone lock is on. Telephone lock access is user-PIN protected (default “0000”). After entering the PIN, activate / deactivate the function with the option.
  • Page 41 Note: If a called subscriber has call waiting protection on, this feature is not executed. : You open the Forum 500 / Forum 5000 phone book 4 Phone book and can call one of the subscribers listed there (please refer to the chapter Phone Book starting on page 26).

  • Page 42: Applications

    0 Central settings menu card is where you can set the date and time of the Central settings Forum 500 / Forum 5000 communications system. The menu Date/Time entry is only available if the system administrator has assigned the Expert service profile to your user group.

  • Page 43: Main Menu" Menu Tree

    Main menu Forum IPhone 545 SIP Telephone Menus Select the desired entry (time with , date with ) and hh:mm dd.mm.yy press the softkey . Overwrite the active setting and use softkey to confirm. To save the setting activate the Submit Save menu entry and press the...

  • Page 44: The Options Menu

    Forum IPhone 545 SIP Telephone Menus The Options Menu The Options Menu Some Forum IPhone 545 SIP telephone configuration settings are made via the Options menu of the telephone. The Options menu offers the following sub-menus. : offers audio settings for the telephone, see page 42. Audio Display : offers display settings for the telephone, see page 43.

  • Page 45: Display

    Note: The ring tones can also be set in the web configurator of the Forum 500 / Forum 5000 communications system. Telephony menu: Devices: System phones. Settings in the web configu- rator overwrite the settings on the telephone and vice versa.

  • Page 46: Status

    Forum IPhone 545 SIP Telephone Menus The Options Menu Status The settings in this menu are for the administrator configuring the Forum IPhone 545 SIP telephone. Press the options key and then the softkey. The menu card Status Status appears. Use the following softkeys to access information on telephone status and configuration settings.

  • Page 47: Options Menu" Menu Tree

    The Options Menu Forum IPhone 545 SIP Telephone Menus 4. Press the softkey. Note: This function can also be programmed to a Phone lock function key, please refer to page 46. Using this function key is described in the chapter Telephone Lock starting on page 30. “Options Menu”...

  • Page 48: Configuring The Forum Iphone 545 Sip Telephone

    Forum IPhone 545 SIP Telephone This chapter describes the configuration settings relevant for operating the Forum IPhone 545 SIP telephone on the Forum 500 / Forum 5000 commu- nications system. Programming Function Keys The function keys are implemented as softkeys. By switching between up to five levels, the assignment capacities of each softkey are multiplied on the Forum IPhone 545 SIP telephone.
  • Page 49 Answered Labelling Shows list of answered calls accepted by calls the Forum 500 / Forum 5000 communi- cations system. Speech Labelling Shows the list of recorded voicebox messages; softkey blinks red when there...

  • Page 50: Restarting The Forum Iphone 545 Sip Telephone

    Configuring the Forum IPhone 545 SIP Telephone Restarting the Forum IPhone 545 SIP Telephone Function key reference Key type Parameter Function Pickup from Labelling Picks up a call from another device in your group pickup group Take Labelling Transfers an active call from another device operated using your internal call number Phone lock Labelling...

  • Page 51: Deleting A Local Configuration

    It is possible that you have been operating the Forum IPhone 545 SIP tele- phone with another communications system or with an Internet SIP provider. To operate the telephone with the Forum 500 / Forum 5000 communica- tions system, you should restore factory settings.

  • Page 52: Forum Iphone 545 Sip Telephone Passwords

    ● Local settings on the telephone: The factory settings password is “22222”. After the first log in of the telephone onto the Forum 500 / Forum 5000 communications system this password is overwritten by the communications system for security reasons.

  • Page 53: Picture Id Server

    Images can be saved on a picture ID server with Forum 525/526, Forum 550/560 and Forum 523/524 type communications systems. The address of the Picture ID server is configured in the Web Configurator of the Forum 500 / Forum 5000 communications system (System: Common menu). ●...

  • Page 54: Index

    Follow me 36 Call forwarding 47 Factory settings 49 Call lists 18 , 35 Follow me 36 Call number Forum 500 Keypad Display 6 suppress 39 Forum 500 Keypad Paper 6 transmit 40 Function keys 10 Call protection 47 , 37...
  • Page 55 Phone book key 9 , 48 Phone lock 30 Pick-up 38 select 38 Key extensions 6 Pickup from group 48 Forum 500 Keypad Display 6 , 47 Presence 37 Forum 500 Keypad Paper 6 Recordings 35 , 48 Logout 38...
  • Page 56 Index Voice mail key 10 , 40 , 47 Voicebox 28 voicebox messages 27 Volume set 22 Volume control keys 10 XML 48...

  • Page 57: Support

    Support Support You can contact our support on the following telephone numbers: For configuration changes of your Forum™ 500 or Forum™ 5000 communications system SMEs and residential Large companies customers in Dutch: 0800 22 500 0800 22 200 in French: 0800 33 500 0800 33 200 in German:...
  • Page 58 For more information: ● Visit us in the Internet at www.proximus.be/pabx ● Contact your Proximus dealer Subject to changes Status 03.2015...

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Forum 5000

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