Index - Proximus Forum 500 User Manual

Index

A
ACD
explanation 5
ACD function keys 41
ACD group
configuration dialogue (basic
operation) 16
explanation 5
name 16
ACDTool.xlsm 79
Administration
features 10
Agent application
authorisation 15
operating 97
Agent can activate pause 15
Agent can login/logout 15
Agent can stop wrap-up time 15
Agent status
explanation 5
Agents
automatic log-out 67
configuring 38
explanation 5
log out automatically 30
operating the application 89
Agents statistic 35
file structure 85
Announcements
assigning to the ACD group 51
explanation 6
file formats 47
loading 50
recording 49
Article 66g TKG 9
Audio to caller after assignment to
agent 22
Index
, 94
, 76
, 48
B
Beep for agents at first caller in
queue 28
C
Call distribution
configuring 21
features 8
Call filter 19
Call forwarding of ACD calls 29
Call list
configuration 37
file structure 87
Call number
Standard for ACD group 17
Super VIP calls for ACD group 17
VIP calls for ACD group 17
Call queue
activating Supervisor Terminal
display 69
alerting times 27
basic licence timeout 24
configuring 23
explanation 6
Call queue display
explanation 6
supervisor application 63
Caller in call queue at timeout 29
52
Code procedures 97
Connecting to agents from call
queue 51
,
115