Saving Long-Time Statistic Tool - Proximus Forum 500 User Manual

Long-time Statistic
– For a single ACD agent (agents statistic, only available with the
Forum 5004/5008/5012 and Forum 5500 communications systems): In
the Statistic Agents column, click the Delete button.

Saving Long-time Statistic Tool

The file format for the long-time statistics is *.csv file (Comma Separated
Value). You can evaluate the long-time statistic file yourself (see page 79)
either using Microsoft Excel
by Proximus (see page 79). This tool is provided as a ZIP file.
1. To load the evaluation tool for the long-time statistic, click on the Configu-
ration command in the menu bar of the Supervisor Terminal.
The Configuration dialogue opens.
2. Click on the Save long time statistic tool link.
3. In the following browser dialogue, select a location to save the ZIP file.
78
®
(or a similar programme) or using a tool provided
Statistic