Display
Display on the Forum Phone 536
Explanation of display
1:
Name / call number of caller and call number of the ACD group. If the
ACD group call number is assigned to a user, the user name is
displayed.
2:
Wait time of caller
3:
Name of ACD group through which the call is coming
4:
Caller priority: VIP = VIP caller or
S-VIP = Super VIP caller
5:
Number of callers still waiting
Operation by Agents
Terminal Operation
91