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Configuration Of Agents - Proximus Forum 500 User Manual

Automatic call distribution forum acd
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Configuration of Agents

Settings in the Configurator, menu Applications > Forum ACD > Agents.
Forum 500(0) ACD license
Phone No.
Name
Group
Appendix
Licence-dependent Configuration Settings
Forum 500(0)
ACD license advanced
Phone No.
Name
Group
Priority
Threshold
111

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