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Proximus Forum 500 User Manual

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Summary of Contents for Proximus Forum 500

  • Page 1 Forum™ Forum™ 5000 Standard Terminals User Guide...
  • Page 2 Forum™ 5000 and Forum™ 500 This user guide applies to the Forum™ 5000 and Forum™ 500 product families. ● The Forum™ 500 product family comprises the Forum™ 523/524, Forum™ 525/526 and Forum™ 550/560 communications systems. ● The Forum™ 5000 product family comprises the Forum™ 5500, Forum™...

  • Page 3: Table Of Contents

    Contents Systematic Telephony ......... 5 You Need Authorisation .
  • Page 4 Call Forwarding “On Busy”......... 21 Call Forwarding “After Delay”...
  • Page 5 Index ..........41 Support.

  • Page 7: Systematic Telephony

    As a result, the functionality of the Forum 500 / Forum 5000 features is only available to you on a limited basis, if at all. Consequently, entries made using pulse dialling are not accepted by the Forum 500 / Forum 5000. It is thus better to use telephones equipped with dual-tone multi-frequency (DTMF) dialling.

  • Page 8: You Need Authorisation

    If you would like more details about any of the system features described in this Quick Reference Guide, please refer to the “Glossary” supplied with your Forum 500 / Forum 5000 (see PDF file on the enclosed CD-ROM). Signals & Symbols...

  • Page 9: Making Calls

    “MSN”. Your system administrator configures this code digit for all subscribers on the Forum 500 / Forum 5000 system and will tell you what value is currently valid. If your telephone is set to automatic line seizure, all call keys on your tele- phone seize an external line, and you can dial external numbers straight away.

  • Page 10: Speed Dialling

    Your system administrator can configure and activate a queue feature for your telephone in the Forum 500 / Forum 5000. New calls can enter this queue while you are making a call. The callers in the queue hear a ringing signal. The number of calls allowed in the queue is set by the system administrator during system configuration, e.g.

  • Page 11: Parking A Call

    Making Calls calls); calls in the same category are lined up according to the time of their arrival. Calls which have been queued for too long a time are removed; these callers subsequently also hear the busy signal. The time until an external call is cleared from a queue is defined by the network operator.

  • Page 12: Accessing Your Voicebox

    Making Calls Accessing Your Voicebox If your system administrator has configured a voicebox for the call number of your terminal, calls which you do not (or cannot) accept are diverted to this box. A number of analogue telephones and ISDN telephones support the “Message Waiting Indication”...

  • Page 13: Several Parties

    Several Parties It is not possible to access your voicebox unless the authorisation for “remote access” has been activated. 3. If the PIN query has been activated for the voicebox, enter your PIN after the prompt. The Forum Voicemail application will inform you if there are any new messages in this voicebox.

  • Page 14: Disconnecting A Call

    You are reconnected with the original caller after lifting the handset. The length of time for the automatic recall is set by your system administrator in the Configurator for all Forum 500 / Forum 5000 users.

  • Page 15: Starting A Three-Party Conference

    Several Parties If the party to whom you want to transfer the call is busy, disconnect this call by pressing the key. You will again hear a dialling tone and can set up a new enquiry, or press the key once more to speak to the party on hold again.

  • Page 16: Connecting Two External Parties With Each Other

    Call Protection Connecting Two External Parties with Each Other R 4 h You are speaking with an external party and have another (external) call on hold. With this procedure you can connect the two parties with each other. On ISDN telephones and on SIP terminals you use the corresponding function key or a menu.

  • Page 17: Accepting A Waiting Call

    Call Protection Accepting a Waiting Call G h H G End: … G R 2 G Toggle: … While you are telephoning, the call-waiting signal tells you that there is a second party wishing to speak to you. You can end the first call and accept the new call;...

  • Page 18: Device Busy

    Forum CTI additional programme. To do so, the system administrator has to authorise you to use this programme. For more infor- mation, please refer to the online help of the Forum 500 / Forum 5000. Device busy This feature cannot be used with a SIP terminal.

  • Page 19: Pick-Up Selective

    Forum CTI additional programme. To do so, the system administrator has to authorise you to use this programme. For more information, please refer to the online help of the Forum 500 / Forum 5000. Logging out of/into Individual Hunt Groups...

  • Page 20: Forwarding Calls

    Call forwarding is executed in the Forum 500 / Forum 5000, or in the case of external calls, in the network operator’s exchange.
  • Page 21 Least Cost Routing (LCR) can be evaluated for call forwarding to external numbers, providing your system administrator has configured LCR and the LCR application in the Forum 500 / Forum 5000. Ask him about the appli- cable setting. Hunt group call numbers During system configuration, the system administrator can configure call forwarding destinations for hunt group call numbers.

  • Page 22: Call Forwarding "Immediately

    Forwarding Calls the system detects a call forwarding loop, no further call forwarding is carried out. This can mean that – despite call forwarding being programmed – calls are nonetheless signalled on your device. Contact your system administrator if call forwarding is not functioning as expected on your device.

  • Page 23: Call Forwarding "On Busy

    Forwarding Calls Call Forwarding “On Busy” For internal and external calls H * 6 7 * (external access code, e.g. (destination no.) H # 6 7 # Off: Only for internal calls H * 6 7 1 * (external access code, e.g. (destination no.) H # 6 7 1 # Off:...

  • Page 24: Call Forwarding For Other Users

    Forwarding Calls Call Forwarding for Other Users In order to program call forwarding for call numbers of other users, you must have the “Call forwarding for other user” authorisation. Also, you can only configure call forwarding only for those users whose terminal have not been blocked for this type of access (these users will themselves have the authori- sation “Prevent call forwarding by other user”).
  • Page 25 (MSN 1) (MSN 2) An external call for an MSN configured in the Forum 500 / Forum 5000 is forwarded immediately to the specified external destination and not signalled on the original terminal. If “Instant MSN Call Forwarding” is activated on your telephone, you will hear a special dial tone when you pick up the handset.

  • Page 26: All Call Forwarding Off

    Off: (MSN 1) (MSN 2) An external call for an MSN configured in the Forum 500 / Forum 5000 is signalled on the destination terminal and forwarded to the specified external destination after the specified period of time. All Call Forwarding Off...

  • Page 27: Call Forwarding For Specific Call Numbers

    Special Calls Switching the function off on another telephone H # 2 2 * Z (source PIN) (source call no.) (= call forwarding off). You can use this procedure to switch off the call forwarding for your telephone from any other telephone. Call Forwarding for Specific Call Numbers Besides the call forwarding that you can program at your telephone, the system administrator can program call forwarding where the call number of...

  • Page 28: Announcement

    The time span is set to a value between 0 and 20 seconds in the Forum 500 / Forum 5000. It is set by your system administrator for all Forum 500 / Forum 5000 users. Please ask him for the current value.

  • Page 29: Dialout For Another Terminal

    Special Calls “intercom” function cannot be used for announcements to a group of terminals. Note: If a called party has activated the intercom protection, the feature will not be executed. Dialout for Another Terminal H * 5 1 * Z (device ID) (destination call number) You can also conduct automatic dialling for another terminal.

  • Page 30: Pin Dialling

    Special Calls PIN Dialling This feature cannot be used with a SIP terminal. H # 4 6 Z (internal call no. of the telephone used, e. g. “102”) (your user PIN) (destination no.) You switch the telephone to a user group determined by the system adminis- trator for the next call.

  • Page 31: Take

    Special Calls Take H * 8 8 # You accept a current call from a different terminal at your telephone and continue your call on your telephone. The prerequisite is that your telephone and the other terminal have the same internal call number. Door Opener If an automatic door opener is connected, you can use this procedure to activate it from your telephone.
  • Page 32 The length of time can be set by your system administrator to a value between 30 and 300 seconds in the Forum 500 / Forum 5000. Please ask him for the current value. No call forwarding can be set up for doorbells on a SIP terminal.

  • Page 33: Keypad Dialling

    (user PIN) You can lock your telephone as a safeguard against unauthorised use. Then only those features and functions of your telephone can be accessed that are preset in the Forum 500 / Forum 5000 Configurator for the “Guests” user...

  • Page 34: Calling Line Identification Restriction (Clir) On A Call-By-Call Basis

    Forum CTI additional programme. To do so, the system administrator has to authorise you to use this programme. For more infor- mation, please refer to the online help of the Forum 500 / Forum 5000. Calling Line Identification Restriction (CLIR) on a...

  • Page 35: Changing The User Pin

    You cannot change your user PIN on a SIP terminal with the code-number procedure described here. You can do so, however, in the Configurator of the Forum 500 / Forum 5000. To do so, the system administrator has to authorise you to change your personal information. For more information, please refer to the online help of the Forum 500 / Forum 5000.

  • Page 36: Special Modes

    (this is known as “call by call”). This procedure is only necessary if LCR is activated in the Forum 500 / Forum 5000 for your user group. Calling Selectively via Routes (routing code, call no.)

  • Page 37: Time Control

    Time Control This feature cannot be used with a SIP terminal. Several time groups can be configured in the Forum 500 / Forum 5000. Depending on the activated time group, incoming calls are signalled on different terminals. It is possible to automatically change between these time groups, according to a timetable set up by the system administrator, or to change them manually.

  • Page 38: Remote-Controlled Functions

    (external call no.) (internal call no.) You can call the Forum 500 / Forum 5000 from outside (from home, for example), then dial an external number and continue telephoning with the cost being charged to the Forum 500 / Forum 5000 connection. This way you take advantage of different tariff zones, for example.

  • Page 39: Remote-Programmable Call Forwarding

    Least Cost Routing (LCR) is used for remote-controlled dialling, provided your system administrator has correspondingly configured LCR and the LCR appli- cation in the Forum 500 / Forum 5000. Ask him for the setting which applies to you. Remote-Programmable Call Forwarding Configuring the function (reserved call no.)

  • Page 40: Calling A Voicebox From A Remote Terminal

    Remote-Controlled Functions Calling a Voicebox from a Remote Terminal If your system administrator has configured a voicebox with the authorisation for remote access, you can also access and configure the box from a remote terminal. Note: In order to be able to call and query your voicebox from a SIP terminal, the “Keypad as SIP-INFO message”...

  • Page 41: Setting Up An Internet Connection From Remote

    Remote-Controlled Functions Setting up an Internet Connection from Remote (reserved call no.) Wait until the connection to the communications system has been estab- lished. You hear a positive acknowledgement tone. (system PIN) If the communications system is connected to the Internet via a dialup connection, a user can initiate from external that the system establishes an Internet connection (ISP Trigger call).

  • Page 42: Audio And Ringer Signals

    Audio and Ringer Signals Audio and Ringer Signals Time axis in seconds Audio Signals Ringing signal Internal signal Internal dialling tone/ continuous tone External dialling tone/ continuous tone Positive acknowledgement tone Negative acknowledgement tone Special internal dialling tone Special external dialling tone Call-waiting signal Special sensor signal Ringer signals (analogue terminals)
  • Page 43 Index Index Announcements Emergency numbers 32 to system telephones 26 Enquiry 11 Authorisation 6 enquiry call mode 6 Entrance intercom 29 Baby call 25 , 31 Features 6 Follow Me 24 Call forwarding 18 deleting active call forwarding 35 deleting all active instances of 24 Hunt groups 17 remote programming of 37 to voicebox 18...
  • Page 44 Index Queue 8 VIP call 25 for user group 9 Voicebox 10 priority 8 accessing via Forum Voicemail 10 direct access 10 , 38 PIN 10 Recall 12 , 38 remote access 11 Routes 34 Voice-mail system 18 Routing code 34 Seizing an external line 7 Speed dialling 8 Speed-dialling code 8...
  • Page 45 Support You can contact our support on the following telephone numbers: For configuration changes of your Forum™ 500 or Forum™ 5000 communications system SMEs and residential Large companies customers in Dutch: 0800 22 500 0800 22 200 in French: 0800 33 500 0800 33 200 in German: 0800 44 500...
  • Page 46 For more information: ● Visit us in the Internet at www.proximus.be/pabx ● Contact your Proximus dealer Subject to changes Status 03.2015...

This manual is also suitable for:

Forum 5000

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