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Proximus forum 515 User Manual

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Forum Phone 515
Forum Phone 525
Forum Phone 535
User Guide
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  • Page 1 Forum™ Forum™ 5000 Forum Phone 515 Forum Phone 525 Forum Phone 535 User Guide...
  • Page 2 Welcome to Proximus Thank you very much for choosing this Proximus product. Our product meets the strictest requirements with regard to design and quality. Forum Phone 515, 525, 535 This User Guide will show you how to use your Forum Phone 515, Forum Phone 525 or Forum Phone 535 and answer all your major questions.

  • Page 3: Table Of Contents

    Contents Forum Phone 515/525/535 System Telephones ..7 Using Your Telephone......... . 8 Safety Precautions.
  • Page 4 Deleting Lists ........... . .29 Entering Text .
  • Page 5 Making External/Internal Calls ....... .59 Manual or Automatic Line Seizure ....... . . 59 Making an External Call .
  • Page 6 Making Calls from the Telephone Book ......85 The Telephone Book..........85 MenuCard “Phone book”.
  • Page 7 MenuCard “Phone Settings” ........117 MenuCard “Protection”.

  • Page 9: Forum Phone 515/525/535 System Telephones

    Forum Phone 515/525/535 System Telephones Forum Phone 515/525/535 System Telephones The Forum Phone 515, Forum Phone 525 and Forum Phone 535 are corded system telephones that you can operate on your Forum 500 / Forum 5000 communications system. The MenuCard display makes your telephone easy to operate and gives you fast access to your system’s wide range of different functions and features.

  • Page 10: Using Your Telephone

    Do not open the telephone or the connected accessories, as this could lead to you touching live parts. Note: Repairs must only be carried out by authorised Proximus service personnel. ● Keep fluids and chemicals away from the telephone and its accessories.

  • Page 11: Installation Site

    Using Your Telephone Forum Phone 515/525/535 System Telephones ● Connected headsets must conform with the standard DIN EN 60 950-1, Point 6.2 (“Safety of information technology equipment including elec- trical business equipment”). Please contact your customer consultant if you require further infor- mation about the connectable headsets, adapters and adapter cables.

  • Page 12: Attaching The Pedestals And Adjusting The Inclination

    Forum Phone 515/525/535 System Telephones Using Your Telephone Attaching the Pedestals and Adjusting the Inclination A B C D Forum Phone 515 Forum Phone 525 / Forum Phone 535 To pull the pedestals out, press them in slightly (a). To replace them, press the pedestals in slightly (a) and push them back in (b).

  • Page 13: Wall Mounting

    Key Assignments Forum Phone 515/525/535 System Telephones Wall Mounting To mount your telephone to the wall, remove the pedestals. Using a screw- driver, pry the retention pin (1) for the handset out of its receptacle, turn it upside down (2) and insert it again. To mount your telephone to the wall, drill two holes at 119 mm distance apart.
  • Page 14 Forum Phone 515/525/535 System Telephones Key Assignments Trunk key (Call key 1) ESC key Arrow key Programmable keys OK key PQRS WXYZ – Dial keypad Plus/minus key Enquiry key C-key Headset key MenuCard key Disconnect key ABC key Muting Key Redial key Hands-free/open-listening key Info key...
  • Page 15 Key Assignments Forum Phone 515/525/535 System Telephones Trunk key (Call key 1) ESC key Arrow key Programmable keys OK key PQRS WXYZ – Dial keypad Plus/minus key Enquiry key C-key Headset key MenuCard key Disconnect key ABC key Muting Key Redial key Hands-free/open-listening key Info key...
  • Page 16 Forum Phone 515/525/535 System Telephones Key Assignments Programmable keys ESC key Arrow key Trunk key (Call key 1) OK key PQRS WXYZ – Dial keypad Plus/minus key Enquiry key C-key Headset key MenuCard key Disconnect key ABC key Muting Key Redial key Hands-free/open-listening key Info key...

  • Page 17: Dial Keypad With Abc Assignment

    Key Assignments Forum Phone 515/525/535 System Telephones Dial Keypad with ABC Assignment This is for dialling call numbers or entering text. The key label does not show all the available letters and special characters. For more information, refer to the section entitled Entering Text on page 30. Trunk Key (Call Key 1) The trunk key of the telephone (also: call key 1) is occupied by your internal call number (main number).

  • Page 18: Programmable Keys

    Forum Phone 515/525/535 System Telephones Key Assignments Programmable Keys The additional keys to the left of the display are free programmable keys. The system administrator can assign other internal call numbers to these keys for you as additional trunk keys (call keys). These keys have also been assigned to external call numbers at which you can be reached from an external number.

  • Page 19: Redial Key

    Key Assignments Forum Phone 515/525/535 System Telephones Redial Key Opens a list of the last-dialled numbers. ABC Key ● Short key press: Opens the MenuCard for the telephone book. When entering texts (please refer to page 30 also) one can switch between the alphanumeric and numeric modes.

  • Page 20: Info Key

    Forum Phone 515/525/535 System Telephones Key Assignments Info Key Indicates incoming calls (LED flashes quickly, the bell is shown in the display), receiving incoming messages and current telephone settings. ● Short key press: Displays a MenuCard with received messages (the LED of the key flashes slowly).

  • Page 21: Muting Key

    Key Assignments Forum Phone 515/525/535 System Telephones Muting Key To deactivate the microphone during a call. The illuminated LED of the key indicates that the microphone is turned off. The LED of the key is illumi- nated when the microphone is deactivated. The ringer of your telephone can be switched off for incoming calls over the muting key.

  • Page 22: Esc Key

    Forum Phone 515/525/535 System Telephones Key Assignments ● It changes the volume of the ringer tone and the melody in the 4 Phone MenuCard. settings ● It moves the cursor when entering call numbers or text. Tip: If you have already used the plus/minus key to open a menu to set the display contrast or the volume, your current setting will automatically be applied after three seconds, without your using the OK key...

  • Page 23: Labelling The Keys

    Key Assignments Forum Phone 515/525/535 System Telephones Please consult your system administrator if you have any questions about your authorisations. For the System Administrator: Locking the Keys on the System Telephone Administer authorisation of which keys are functional on the system tele- phone and which keys are locked over the Configurator, User Manager: User groups menu.

  • Page 24: Display And Menucards

    Forum Phone 515/525/535 System Telephones Display and MenuCards Labelling a Key Press the key (long key press), then … Select Modify text Press the OK key. In the following MenuCard under Text: enter the text (see also the chapter Entering Text starting on page 30). Press the OK key twice.

  • Page 25: Info Line(S)

    Display and MenuCards Forum Phone 515/525/535 System Telephones Info Line(s) Peters 11:45 The Forum Phone 525’s display in idle state, here: a Info line displaying the user’s name and the time b The user’s internal call number The first (and on the Forum Phone 535 also the second) line of the display shows additional current information.
  • Page 26 Forum Phone 515/525/535 System Telephones Display and MenuCards Incom..int..call 11:45 Mon.01.Jan.06 Operator The Forum Phone 535’s display in call state: a Info lines During a call, the current charge counter (if configured) and annotation texts are displayed. During an enquiry call you will see the number of the enquiry call you dialled.

  • Page 27: Key Lines

    Display and MenuCards Forum Phone 515/525/535 System Telephones Key Lines The display next to the keys is assigned to them on a line-by-line basis. Depending on the type of key, the following display texts are shown. On the Forum Phone 515the display always shows the active line. Note: The call and seizure states are identified by additional symbols on the call keys.

  • Page 28: Menucard Display

    Forum Phone 515/525/535 System Telephones Display and MenuCards MenuCard Display Sekretary 11:45 Mon.01.Jan.06 Main menu Telephonschloss 1 Calls Peters 2 Call forwarding 3 Messages 4 Phone settings 5 Protection 6 Connections 7 Phone book 0 Central settings MenuCard display on the Forum Phone 535 All the features of your telephone and the system are controlled via display windows like the ones on your PC.
  • Page 29 Display and MenuCards Forum Phone 515/525/535 System Telephones Selecting list entries is described in the table entitled Selecting Items from MenuCard Lists on page 27. Invoking MenuCards via the Keypad Short Long MenuCard Page MenuCard key Depends on the device’s status Main menu Info key Info / current messages...

  • Page 30: Setting Windows And Their Characteristics, Toggling

    Forum Phone 515/525/535 System Telephones Display and MenuCards Selecting Items from MenuCard Lists Escape key, This cancels your selection/entry without making any short press changes and takes you back to the next highest branch of the menu tree. Escape key, This closes the MenuCard without making any changes.

  • Page 31: Entering/Deleting Digits

    Display and MenuCards Forum Phone 515/525/535 System Telephones Entering/Deleting Digits Peters 11:45 Baby call Dest.: 6284722 Forum Phone 525’s display In an input line (e. g. for a call number) you can make entries/changes straight away. The cursor indicates the position at which the input or deletion is made.

  • Page 32: Entering Text

    Forum Phone 515/525/535 System Telephones Display and MenuCards Entering Text In input lines for text, the numerical keypad automatically switches to the entry of letters. You can enter the following characters by repeatedly pressing the number keys: Characters 1?!, .: ;“’ ABC2ÄÅÀÁÂÃÆÇ...

  • Page 33: Automatic Exit

    Key Extensions Forum Phone 515/525/535 System Telephones ● If the text passages are more than one line long, line breaks are made automatically at the end of each line. You can move the cursor by using the plus/minus key ● A short press of the C key deletes individual digits/characters (in front of the cursor), whereas long pressing the key deletes the complete...
  • Page 34 Forum Phone 515/525/535 System Telephones Key Extensions The following equipment combinations are possible: key extension … … with the features connectable to a system telephone Forum 500 Keypad – 36 keys with – Forum Phone 525 Paper FP 525/535 LED indicator –...

  • Page 35: Operating The Key Extension Keys

    Key Extensions Forum Phone 515/525/535 System Telephones For the System Administrator: In the “Mounting and Commissioning” (Forum 523/524, Forum 525/526, Forum 550/560, Forum 5004/5008/5012) resp. “Commissioning and Maintenance” (Forum 5500) guide you will find the corresponding assembly instructions in the chapter “Connecting the Key Extension”. Operating the Key Extension Keys The keys of the key extension are used in the same way as programmed keys, as described in this user guide (see the following sections: Programming Call...

  • Page 36: Using A Headset

    Forum Phone 515/525/535 System Telephones Using a Headset Using a Headset You can telephone hands-free if you use a headset. A headset connected to a system telephone can be switched on and off at the telephone (see also page 118 in the chapter entitled MenuCard “Phone Settings”). If the headset is switched on, you can accept or end a call by pressing the headset key the system telephone, which switches off the microphone and handset on the telephone.
  • Page 37 Using a Headset Forum Phone 515/525/535 System Telephones Situation: Operation: Result: You have entered a call Press the headset The call number is number (block dialling/ key. dialled (LED of the automatic dialling). is illuminated). Press the call key and when necessary Hands-free/open- press the hands- listening is switched on...
  • Page 38 Forum Phone 515/525/535 System Telephones Using a Headset Situation: Operation: Result: You are telephoning Pick up the handset. The second person over the headset and listens in on the call want to let a second over the handset (LED person listen in on the of the key is illumi- call.
  • Page 39 Using a Headset Forum Phone 515/525/535 System Telephones Situation: Operation: Result: You are telephoning Press the headset Listening-in over the over the handset, open- key. headset is now acti- listening is switched on vated (LED of the (LED of the key flashes).
  • Page 40 Forum Phone 515/525/535 System Telephones Using a Headset Situation: Operation: Result: Press the headset The connection is ended You are telephoning over the headset, a key (short key press). (LED of the key second person listens in off). on the call over the handset.

  • Page 41: Telephoning

    In a hurry?: A Brief Explanation of Important Functions Telephoning Telephoning In a hurry?: A Brief Explanation of Important Functions Please read this chapter in order to familiarise yourself with important tele- phone functions. It will only take you a few minutes. Talking on the Phone: Via the Call Key or the Handset Peters...

  • Page 42: Telephoning

    Telephoning In a hurry?: A Brief Explanation of Important Functions You press the info key. You conduct the following telephone call in the hands-free mode. Hands-free mode: The loudspeaker is turned on, you speak via the microphone in the handset while the handset remains placed in the telephone cradle.
  • Page 43 In a hurry?: A Brief Explanation of Important Functions Telephoning Calling with Manual Line Seizure (External with Dialling Code) Calling external parties: Enter external line seizure code digit (e. g. ) and dial external call number. Calling internal parties: Dial internal call number. Calling with Automatic Line Seizure (External without Dialling Code) Calling external parties: Dial external call number.

  • Page 44: Redialling

    Telephoning In a hurry?: A Brief Explanation of Important Functions Redialling The call numbers you have most recently dialled are stored in the redial list. To redial one of these call numbers, you have the following options: Redialling the last call number: Press redial key.

  • Page 45: Receiving Calls

    In a hurry?: A Brief Explanation of Important Functions Telephoning Receiving Calls When you receive a call, the LED next to the call key flashes. The symbol appears in the display. The number of the person calling is shown (if the number is transmitted).

  • Page 46: Querying/Toggling, Transferring

    Telephoning In a hurry?: A Brief Explanation of Important Functions Calling a Caller Back To call a caller on the call list: Press MenuCard key (long press). Press the OK key ( is selected). 1 Calls Press the OK key ( 1 Call lists is selected).
  • Page 47 In a hurry?: A Brief Explanation of Important Functions Telephoning You may switch back and forth between calls, speaking alternatively with both callers. To alternate between callers (to toggle): Press the R-key (repeat to toggle). To end query: Press the disconnect key. Press the R-key.
  • Page 48 Telephoning In a hurry?: A Brief Explanation of Important Functions Transferring a Call to an External Subscriber (Transfer Call) You may also transfer calls to an external subscriber. The system adminis- trator must provide you with the corresponding authorisation to do this, otherwise you will not be able to transfer calls in this way.

  • Page 49: Audio: Muting, Open-Listening, Adjusting Telephone Volume

    In a hurry?: A Brief Explanation of Important Functions Telephoning Audio: Muting, Open-Listening, Adjusting Telephone Volume Muting While using the phone, you may switch off the microphone if you wish. The person you are speaking with will not be able to hear you: Press the muting key.

  • Page 50: General Functions

    Telephoning General Functions General Functions Assignment of Internal and External Call Numbers Your telephone’s internal number is assigned when the system administrator configures the Forum 500 / Forum 5000 communications system. The call number is linked to the call key of your telephone, which means you receive calls on this key.

  • Page 51: Calls In The Call Waiting Queue

    General Functions Telephoning The LEDs and symbols on the call keys indicate the following states: First call LED flashes rapidly Bell is displayed Further call LED flashes rapidly Bell is displayed Key seized LED on Arrow is displayed Call held LED flashes slowly Arrow is displayed Team member’s key is seized...

  • Page 52: Accepting A Call During Automatic Dialling

    Telephoning General Functions On the Forum Phone 535) incoming calls are signalled by means of a short tone (default setting); they are also indicated on the display. The system administrator can switch off the notification tone for a new call in the web configurator with the Beep for calls in call queue option (menu: Telephony: Devices: System phones).
  • Page 53 General Functions Telephoning If block dialling is switched off, the telephone switches to open-listening mode as soon as you enter a call number and dial it. Note: An initiated automatic dialling is automatically terminated after 60 seconds if no further entries are made. Block Dialling and Headset Operation It is useful to activate the “block dialling”...

  • Page 54: Muting

    Telephoning General Functions Muting Pressing the muting key deactivates the microphone during a call, and the person at the other end of the line can no longer hear you. Press the key again to switch the microphone back on. Call-charge Display, Duration Display If your network operator transmits call-charge information, and if you have dialled an external number yourself, you will see the current amount of the charge in the info line during or at the end of a call.

  • Page 55: Redialling

    General Functions Telephoning Redialling Pressing the redial key displays a MenuCard containing the last numbers dialled (with the most recent entry at the top). If a call number is also stored in your system’s telephone book, you will see the name as well. Dialling a Call Number Select the entry (phone number or name) and lift the handset.

  • Page 56: Hands-Free Mode, Open-Listening Mode

    Telephoning General Functions ● If you initially called a person with suppressed call number (CLIR, also see the explanation in paragraph “CLIR” Feature on page 57), your call number will also be suppressed when you call this person again from the redial list. Hands-free Mode, Open-listening Mode In hands-free mode, the handset stays on the hook.

  • Page 57: Dtmf Postdial/Vf Signalling

    General Functions Telephoning When the telephone lock is activated, the LED of the info key is illumi- nated while the info key is without function then. To deactivate the telephone lock, press the MenuCard key and enter your user PIN thereafter. DTMF Postdial/VF Signalling Depending on the system’s configuration, your telephone is automatically set to VF (voice frequency) signalling in the connection state.

  • Page 58: Least Cost Routing (Lcr)

    Telephoning General Functions Least Cost Routing (LCR) Whenever you make an external call, your system automatically uses LCR to set up a connection to a network operator that has been selected by the system administrator. If you do not wish to use this preferred connection and want to select a network operator yourself for each call (i.e.

  • Page 59: Menucards Before And During A Call

    General Functions Telephoning Note: Display of the question mark “?” is the system default. The system administrator can switch off this default setting in the web configurator with the Mark unchecked phone number with ? option (Telephony: Settings menu). “CNIP” Feature “CNIP”...

  • Page 60: Menucard "Selection" In The Idle State

    Telephoning General Functions The state-dependent MenuCards are illustrated at the end of each of the following sections. Note: As a rule, the features are only available to you if they can actually be executed. MenuCard “Selection” in the Idle State Briefly press the MenuCard key (this also works if you have already lifted the handset), then select the following from the MenuCard …...

  • Page 61: Making External/Internal Calls

    Making External/Internal Calls Telephoning The “intercom” function cannot be used for announcements to a group of terminals. : For each trunk key, you can view the charges for the last call as well Charges as the total charges. : This activates the door opener. Door opener Notes : Note a call number and a name or dial a noted call number.

  • Page 62: Making An External Call

    Telephoning Making External/Internal Calls away. In order to reach internal subscribers, press the star key twice before dialling the internal number. For the System Administrator: ● The code digit is defined in the Configurator, menu Telephony: Trunks: Route (Setting for the External trunk route). ●...

  • Page 63: Making An Internal Call

    Making External/Internal Calls Telephoning Making an Internal Call With Automatic Line Seizure Lift the handset (your call key is seized). and/or Press the particular call key (hands-free mode). and/or Press the headset key (headset operation requires that the headset is switched on, see page 118). Press the star key twice.

  • Page 64: Call Waiting With An Internal Subscriber

    Telephoning Making External/Internal Calls Call Waiting with an Internal Subscriber When you call an internal subscriber whose number is busy, your call will appear on their display and signalled with the call waiting tone. You hear the ringing tone yourself. The system administrator can determine that a special ringing tone is used for call-waiting calls.

  • Page 65: Busy Display For Bundles And Routes On The System Telephone

    Making External/Internal Calls Telephoning Busy Display for Bundles and Routes on the System Telephone The system telephones can display whether all lines (trunks) of a bundle or a route are busy. To do this, you must programme a feature key (function key) for the system telephone in the Configurator (in the Telephony: Devices: System phones menu, function “Bundle state”...

  • Page 66: Menucard "Conversation

    Telephoning Making External/Internal Calls MenuCard “Conversation” Briefly press the MenuCard key, then select the following from the MenuCard … Conversation : You can add the other party’s phone number to a telephone Phone Book book as a new entry ( ) or you can add it to an existing entry 1 New entry ).
  • Page 67 Making External/Internal Calls Telephoning Note: If a called subscriber is a member of a user group for which pick-up protection is active, then you cannot pick up calls to that subscriber’s number. *: You accept a call for any other telephone. To do this, enter Pick-up select…...

  • Page 68: Menucard "Busy

    Telephoning Making External/Internal Calls Hints on Booking Numbers ● Entering a booking number during a call is possible only if the system administrator has activated this function for your user group. Only then will the Booking number menu item be displayed. ●...

  • Page 69: Accepting Calls

    Accepting Calls Telephoning selective” is not possible. (*: Not possible if there are already two active calls.) Note: If a called subscriber is a member of a user group for which pick-up protection is active, then you cannot selectively pick up calls to this subscriber’s number.
  • Page 70 Telephoning Accepting Calls Press the info key (hands-free mode). Press the appropriate call key (hands-free mode). Call for a Virtual Number (Tele Secretary) In the Forum 500 / Forum 5000, numbers can be configured to which no telephone and no subscriber are assigned (virtual numbers). The system administrator can forward a virtual number to another internal number, the number of your telephone for example.

  • Page 71: Automatic Call Connection

    Accepting Calls Telephoning Automatic Call Connection In certain operational modes (e.g. in hands-free operation or when making calls with a headset), it can be useful to be able to accept subsequent calls automatically. On your system telephone, you set the delay and the call type (internal/external) after which calls are automatically connected in the sub-menu of the menu.

  • Page 72: Menucard "Call Waiting

    Telephoning Accepting Calls Note: The system administrator can switch off the notification tone for a call on another call key in the web configurator with the Beep for calls in call queue option (menu: Telephony: Devices: System phones). VIP Call You hear the call waiting tone.

  • Page 73: Voicebox Queries

    Enquiry, Toggling, Transfer and Conference Telephoning Voicebox Queries There are various ways of listening to the messages in your voicebox: ● via Forum Voicemail (from a telephone whose number is not assigned to your voicebox) ● by calling the voicebox directly (from a telephone whose number is assigned to your voicebox) ●...

  • Page 74: Transferring An Internal/External Call To An Internal Subscriber

    Telephoning Enquiry, Toggling, Transfer and Conference Then press the key of the call on hold. You are now reconnected to the caller who was on hold. Transferring an Internal/External Call to an Internal Subscriber You have dialled an internal enquiry call (see the section entitled Enquiry/ Toggling by means of the R-Key or Another Call Key on page 71).

  • Page 75: Transferring An External Call To An External Subscriber

    Enquiry, Toggling, Transfer and Conference Telephoning Transferring an External Call to an External Subscriber An external call can only be transferred to an external subscriber by means of the MenuCard Subscr on hold To do this, briefly press the MenuCard key. Select the menu item.

  • Page 76: Internal/External Three-Party Conference

    Telephoning Enquiry, Toggling, Transfer and Conference Internal/External Three-Party Conference You have dialled an internal or external enquiry call (see the section entitled Enquiry/Toggling by means of the R-Key or Another Call Key starting on page 71). If the subscriber answers, inform them of the conference Select the menu item from the MenuCard Conference...

  • Page 77: Special Calls/Functions

    Special Calls/Functions Telephoning : This removes you from the conference, while the two other Transfer subscribers remain connected. : This ends the conference. End conference : This breaks up the conference and you can now switch between the Toggle subscribers. Door opener : This activates the door opener.

  • Page 78: Announcements (With And Without Intercom)

    Telephoning Special Calls/Functions Announcements (with and without Intercom) Announcements can only be made to system terminals. For you to be able to use this function, the system administrator must set up the corresponding authorisation for you. Announcements can be set up on single or multiple system terminals.
  • Page 79 Special Calls/Functions Telephoning Making an Announcement with Intercom Briefly press the MenuCard key and Select Intercom Under you enter the device-ID of the terminal. Device-ID: Your system administrator can provide you with the device Make your announcement. Responding to an Announcement If you receive an announcement yourself, you will hear a special information tone.

  • Page 80: Answering A Call-Back

    Telephoning Special Calls/Functions Note: When you have activated announcement protection (see page 120) and/or intercom protection (see page 121) on your system telephone, announcements to your call number will not be carried out. Rejecting an Announcement In the MenuCard , select if you want to Announcement Reject...
  • Page 81 Special Calls/Functions Telephoning ). You can, for example, configure call Immediately After delay Busy forwarding for external calls to one call number, and call Immediately forwarding for internal calls to a different call number. During After delay configuration, the system administrator defines an interval in seconds for call forwarding.

  • Page 82: Call Recording

    Telephoning Special Calls/Functions call forwarding that you have programmed on your device is not carried out upon a hunt group call. Call forwarding chains The system administrator can configure the system so multiple call forwarding instances can be linked one to another to form a chain. A simple example: user A forwards to user B, who then forwards to user C.
  • Page 83 Special Calls/Functions Telephoning ● Recorded calls are stored in your voicebox, together with your voicebox messages. The total capacity for all recordings and messages (of all users) is 24 hours in a Forum 5500 communications system, and 6 or 24 hours (with an additional memory module installed) in a Forum 5004/5008/ 5012 communications system.
  • Page 84 Telephoning Special Calls/Functions Starting and stopping call recording (with a programmed function key) You are in a telephone call. Start recording Press the function key. When the recording is session is started, the LED of the key lights up. The LED is on during the entire recording session.

  • Page 85: Doorbell, Door Opener

    Special Calls/Functions Telephoning ● A call can only be recorded by one of the two callers. If one of the callers has started recording the call, the other caller cannot simultaneously record the call himself. ● If a call cannot be recorded, the communications system produces a negative acknowledgement tone.

  • Page 86: Entrance Intercom Calls

    Telephoning Special Calls/Functions Entrance Intercom Calls Calling the Entrance Intercom If an entrance intercom (e. g. of the “Doorphone” type) is connected to your system, you can use this procedure to speak with a visitor. H * 1 0 2 In an enquiry call: G R * 1 0 2 The code procedure for calling the door intercom is determined by the system...

  • Page 87: Making Calls From The Telephone Book

    Making Calls from the Telephone Book Telephoning Your system administrator can configure the period in the Forum 500 / Forum 5000 from 30 to 300 seconds. Ask him what the current time value Making Calls from the Telephone Book The Telephone Book Approximately 2,000 entries (Forum 523/524, Forum 550/560, Forum 525/526) or 4,000 entries (Forum 5004/5008/5012, Forum 5500) can be saved in your communications system’s telephone book.

  • Page 88: Speed-Dialling

    Telephoning Making Calls from the Telephone Book Search mode if the entries are stored in phone books of the communications systems: Briefly press the ABC key. You see the input field in the upper line of the display. Name: If you now press the key, the complete list of phone book entries saved on the communications system is displayed.

  • Page 89: Add Phone Numbers To Telephone Book From Lists Or

    Making Calls from the Telephone Book Telephoning Note: If you have the telephone book open, instead of keying in the name, you can also press the star key and enter the speed-dialling destination to find the name entry. Add Phone Numbers to Telephone Book from Lists or during a Call You can add phone numbers saved in your call list or your redial list to a tele- phone book (see MenuCard “Calls”...
  • Page 90 Telephoning Making Calls from the Telephone Book If you add the entry to the central telephone book, you can assign a speed-dialling number. Select Abbrev. no. press the OK key. The system will offer a speed-dialling number. You can accept this number or enter another one which is not in use.

  • Page 91: Hot Desking: Your Telephone Goes Wherever Your Desk Is

    Hot Desking: Your Telephone Goes Wherever Your Desk Is Telephoning Add Phone Number to a Telephone Book Entry Select and press the OK key. 2 Add : You can add the entry to your Personal Central Company personal telephone book. If your system administrator has authorised you (or the user group you are part of) accord- ingly, you can also edit the central telephone book and your company’s telephone book.
  • Page 92 Telephoning Hot Desking: Your Telephone Goes Wherever Your Desk Is To be able to use this function, the system administrator has to configure a user interface for you for a system telephone. This involves saving your internal call number along with a certain terminal type in the database of the communications system.
  • Page 93 Hot Desking: Your Telephone Goes Wherever Your Desk Is Telephoning Logging in to a System Telephone Press the MenuCard key. The MenuCard will open. Login Under , enter your internal call number and under PIN: enter your user PIN. If necessary, the system administrator will have given you a user PIN to ensure that no other user can log in to your user interface (and use or alter your tele- phone settings).
  • Page 94 Telephoning Hot Desking: Your Telephone Goes Wherever Your Desk Is What Happens if Someone Calls Me and I am Not Logged in to a System Telephone? When you are logged out, system telephones offer functions comparable to the “Call protection” feature. When a person calls you, he/she hears the ring tone.

  • Page 95: Voip Telephones

    VoIP Telephones VoIP Telephones VoIP stands for “Voice over IP” and refers to telephony where voice data is transmitted via Internet Protocol (IP). VoIP enables companies to use existing company data lines without having to lay new telephone lines. To be able to use this technology, however, suitable devices which support it are necessary.

  • Page 96: Ip System Telephone Ports

    VoIP Telephones IP System Telephone Ports IP System Telephone Ports IP system telephones have additional ports not included with the standard system telephones. Above the display on the back of the device there are two RJ45 jacks for connecting the data line(s). These ports are labelled LAN and PC.

  • Page 97: Notes For The System Administrator

    Notes for the System Administrator VoIP Telephones Notes for the System Administrator The “Mounting and Commissioning” (Forum 523, Forum 525/526, Forum 550/560, Forum 5004/5008/5012) resp. “Commissioning and Maintenance” (Forum 5500) guide contains detailed information on VoIP and how to commission and configure IP system telephones. Please note:For feeds to IP system telephones, Power-over-Ethernet function in accordance with IEEE 802.3af - class 3 standard is required!

  • Page 98: Team Functions

    Team Functions Managing Calls in a Team Team Functions The system administrator can form a team with two or more telephones and programme team functions for these telephones by assigning internal call numbers to the telephone’s call keys. For each programmed call key, the administrator can determine whether you can receive and make calls or whether you can only call the other members in the team.

  • Page 99: Accepting Calls

    Managing Calls in a Team Team Functions Using Trunk Keys Trunk key 1 is automatically seized when you lift the handset, press the hands-free/open- listening key or the headset key (prerequisite: the headset is switched on, see page 118). You can make internal and external calls.

  • Page 100: Enquiry, Toggling And Transferring

    Team Functions Managing Calls in a Team With the trunk keys you can set your telephone to idle either by programming call protection, call forwarding or a substitute. You can also change the call signalling mode via the trunk keys (see the section entitled MenuCard “Prog. call key”...
  • Page 101 Managing Calls in a Team Team Functions Toggling To toggle (i.e. switch back and forth between the two subscribers in the call), press the key of the held subscriber. Transferring Announce the call transfer to the other team member and put the handset on the hook. The call on hold is now transferred to the other team member.

  • Page 102: Programming The Call Keys

    Team Functions Programming the Call Keys Programming the Call Keys The call keys are configured in the Configurator on the Forum 500 / Forum 5000 Web console. For system telephones, you can configure the following: ● the type of key (trunk key, team key, busy key or direct-call key), ●...
  • Page 103 Programming the Call Keys Team Functions Calls for this trunk key are now only indicated on your telephone by a visual signal. On the substitute’s telephone, the calls are indicated by a visual signal and acoustically, even if the key there has been configured with a different type of call signalling.

  • Page 104: Menucard "Prog. Team Key

    Team Functions Programming the Call Keys : Define if for the call number of this trunk key the caller lists (missed 0 Lists calls and accepted calls) and the redial list are recorded. Use activate/deactivate the lists for this trunk key. MenuCard “Prog.

  • Page 105: Remote-Controlled Functions

    Remote-Controlled Dialling (Call Through) Remote-Controlled Functions Remote-Controlled Functions The Forum 500 / Forum 5000 enables remote-controlled calls and remote-programmable call forwardings. These features are set up by the administrator when configuring the system. The system PIN is required to carry out these features. The system PIN is issued by the system administrator, and it must be changed from the factory setting (“0000”) to another value for the features described below to function.

  • Page 106: Remote-Programmable Call Forwarding

    Remote-Controlled Functions Remote-Programmable Call Forwarding Press the star key. Enter the trunk line seizure code, e. g. Enter the external call number. Press the star key. Enter the internal call number. Press the hash key. You can call the Forum 500 / Forum 5000 from an external telephone, from your home for example, and then dial an external call number.
  • Page 107 Remote-Programmable Call Forwarding Remote-Controlled Functions Enter the trunk line seizure code, e. g. Enter the destination call number. Press the hash key. Deleting the Function Enter the reserved call number. Enter the system PIN. Press the star key. Enter your internal call number. Press the hash key.

  • Page 108: Remote-Programmable Voicebox Configuration And Query

    Remote-Controlled FunctionsRemote-Programmable Voicebox Configuration and Query Remote-Programmable Voicebox Configuration and Query If the system administrator has configured remote query authorisation for your voicebox, you can query and configure your voicebox from an external telephone: ● Using the call number of Forum Voicemail (this number is included in the incoming call distribution) …...

  • Page 109: Features And Menucards

    How to Set Features Features and MenuCards Features and MenuCards How to Set Features You can set the features of your telephone and system in several different ways: Using MenuCards Invoke the MenuCards using the appropriate key as described under Display and MenuCards starting on page 22 and define your settings.

  • Page 110: Main Menu

    Features and MenuCards Main Menu Main Menu MenuCard “Main Menu” This MenuCard contains all available features. Some of the menu items can be found in other MenuCards as well. Incoming e-mails, for example, are under in the Main menu and can also be called up by using the info 3 Messages (where the system has been so configured).

  • Page 111: Menucard "Calls

    Main Menu Features and MenuCards your communications system. If your system administrator has set up, e. g. a voicebox with the Forum Voicemail additional programme for you, a menu will be offered to you here for querying and configuring your voicebox. : You can change your system settings here.
  • Page 112 Features and MenuCards Main Menu configuration, determine that any calls with unknown call numbers will not be included on your call list. Note: If your internal call number (e. g. “30”) is assigned to several telephones, you can view and edit the call list for the call number 30 on any of these phones.
  • Page 113 Main Menu Features and MenuCards ● : Here you can see and edit the list of messages received. 3 Voicebox mess. – : To listen to the message the caller recorded. You can also use the Play number keys 4 (to rewind), 5 (to pause) and 6 (to fast forward). –...
  • Page 114 Features and MenuCards Main Menu – : You can add the call number of the conversational partner Phone book to the telephone book ( ) or add to an existing entry ( 1 New Entry 2 Add See also: Add Phone Numbers to Telephone Book from Lists or during a Call starting on page 87.

  • Page 115: Menucard "Call Forwarding

    Main Menu Features and MenuCards Tip: If you assign a hunt group number to a feature key, you can log out from and log onto the hunt group by pressing single key. The display will show you which hunt group number is assigned to the feature key, which is useful if you are a member of several hunt groups (see also Programming Functions (Features) starting on page 134).
  • Page 116 Features and MenuCards Main Menu displayed in the Forum 500 / Forum 5000’s Configurator for informational purposes. Activate call forwarding with . Activated call forwarding ) is indicated by a “+” sign followed by the call Immediately After delay Busy forwarding destination.
  • Page 117 Main Menu Features and MenuCards a few seconds after configuring for call forwarding to be acti- vated in the exchange. : “Divert door” is available for door calls. Providing you have 4 Divert door … the relevant authorisation, you can forward door calls to your telephone to another (internal or external) telephone (a so-called “pharmacy line”).

  • Page 118: Menucard "Messages

    Features and MenuCards Main Menu MenuCard “Messages” Select 3 Messages , followed by … : Short messages can be exchanged between users with 1 Short messages system terminals. The communications system also sends short messages to inform you about events, e. g. if a recording could not be started. When a message arrives, an extra window containing details on the sender is shown for four seconds (on the system terminal’s display).

  • Page 119: Menucard "Phone Settings

    Main Menu Features and MenuCards When you receive an appointment call, your telephone will ring for one minute with a steadily increasing volume.The appointment number will also appear on the display. Press , to query the reason for the appointment. : You can inform other communications system users regarding 4 Presence your presence status, e.
  • Page 120 Features and MenuCards Main Menu Note: In the Configurator of the Web console, the Dialling tones as cadences setting can be used to specify whether melodies are to be played in full or whether all melodies are to be played at the same speed (played as cadences).

  • Page 121: Menucard "Protection

    Main Menu Features and MenuCards Select lets you adjust the 8 Display: 1 Contrast 2 Language 1 Contrast contrast levels of the display using the keys (or by entering a number from … enables you to directly select the 2 Language display language from the list of available languages.
  • Page 122 Features and MenuCards Main Menu Note: This type of call protection is only activated on the telephone on which it was set. If your internal call number is configured on the trunk or team keys of other telephones, call protection is not automatically activated on those telephones.

  • Page 123: Menucard "Connections

    Main Menu Features and MenuCards each of these keys on or off. To do so, select the desired key from the displayed list and press . If call waiting protection should apply to all configured trunk keys, select the menu entry and press .
  • Page 124 Features and MenuCards Main Menu ● : You can answer a call for any other telephone. To do 2 Pick-up select… this, enter the call number of the other telephone. If the other terminal is already in the call state (e. g. an answering machine is in announcement mode), you pick up the call.
  • Page 125 Main Menu Features and MenuCards ● : This activates the door opener. 3 Door opener ● : Opens the telephone book (see page 87). 4 Phone book ● : Note a call number and a name or dial a previously noted call 5 Note number.
  • Page 126 Features and MenuCards Main Menu from the phone book and then press the function key. You can, of course, enter other destination call numbers. To do so, first press the function key and then enter the desired call number under Dest.: Select , followed by …...
  • Page 127 Main Menu Features and MenuCards : You can, with the requisite user group authorisation, 5 ISP connection configure your system telephone to display and edit connections to the Internet established via the Forum 500 / Forum 5000. To do this, first assign the 5 ISP connection function to a feature key.

  • Page 128: Menucard "Phone Book

    Features and MenuCards Main Menu dialling. First you enter your internal call number under and then your user PIN under . Then you can dial the desired call number. Note: PIN dialling can be done from any terminal which belongs to a user group with this authorisation activated.
  • Page 129 Main Menu Features and MenuCards Creating a New Telephone Book Entry In the MenuCard select and press Phone book 1 New Entry the OK key. In the MenuCard select the required telephone New Entry book: . Press the OK key to Personal Central Company...
  • Page 130 Features and MenuCards Main Menu Select one of the following options and confirm the selection with the OK key: ● : You can decide before calling this call number Default whether or not your call number is to be transmitted or not (refer to the MenuCard “Selection”...

  • Page 131: Menucard "Applications

    Main Menu Features and MenuCards Select . To edit the telephone book entry, Delete Edit simply overwrite the current details. Proceed exactly as described above in the section Creating a New Telephone Book Entry starting on page 127. MenuCard “Applications” This MenuCard is only shown if the system administrator has set up additional programme packages for your communications system and you have the user authorisation to use these programmes.
  • Page 132 Features and MenuCards Main Menu Select , followed by … 0 Central settings : Several time groups can be configured in the Forum 500 / 1 Time control Forum 5000. Incoming calls are then signalled on different telephones depending on the activated time group. Switching between these time groups can be done automatically according to a timetable drawn up by the system administrator, or it can be done manually.

  • Page 133: Shortcut Menus

    Shortcut Menus Features and MenuCards Shortcut Menus MenuCard “Info” This MenuCard is used to quickly locate messages that have arrived or been saved. The same menu items can also be found in the main menu. The LED flashes slowly to indicate that there are new entries in the info list. Briefly press the info key to display one or more of the following items …...

  • Page 134: Menucard "Prog. Call Key

    Features and MenuCards Programming Keys : Hunt group numbers are configured for your telephone. You can Hunt group activate or deactivate the signalling of hunt group calls. See the MenuCard 1 Calls : You might not receive any external calls if the system’s mode of Time control call forwarding has been changed.

  • Page 135: Programming Call Numbers (Destinations)

    Programming Keys Features and MenuCards Programming Call Numbers (Destinations) You can dial call numbers assigned to keys by simply pressing the relevant key. Programming a Destination Long press the programmable key, then … select and press the OK key. Dest. Text: Enter a name, then press the OK key.

  • Page 136: Programming Functions (Features)

    Features and MenuCards Programming Keys Changing Destination Key To change or delete a destination key, long press the key, then … Overwrite the programmed name / call Text: Dest.: number. Confirm each entry by pressing the OK key. Select the menu item.
  • Page 137 Programming Keys Features and MenuCards If you now press the feature key, a menu opens in which you can activate or deactivate the function again. The destination numbers for the indi- vidual MSNs of the group are overwritten and will have to be repro- grammed if required.

  • Page 138: Stacking Or Linking Functions

    Features and MenuCards Programming Keys Changing a Programmed Feature Key Long press the programmed key, then … change the programmed function (e. g. the call number of a call forwarding) or select another function. Confirm by pressing the OK key. menu item is now selected.
  • Page 139 Programming Keys Features and MenuCards Programming Multiple Functions and/or Call Numbers on a Key Long press the programmable key, then … select and press the OK key. Stack Link features Select to label the key. If you do not enter a text, the Text: key will be labelled with the default text (either “Stack”...

  • Page 140: Status Key

    Features and MenuCards Programming Keys ● Short key press: The programmed functions are executed consecutively. When all functions have been executed correctly, you will hear a positive acknowledgement tone. ● Long key press: The key’s MenuCard will open. You can now edit the link’s functions.

  • Page 141: Busy Keys

    Busy Keys Features and MenuCards Programming a Status Key Long press the programmable key, then … select and press the OK key. Status key P Z O Select the item from the MenuCard. Key-ID: Status key Enter the number (0 … 9) to be used for operating the programme function.

  • Page 142: Programming The "Call Number" Busy Key On The Terminal

    Features and MenuCards Busy Keys A “Device” busy key can only be programmed on the web console of the Forum 500 / Forum 5000 communications system (in the Telephony: Devices: System phones menu). Notes for the System Administrator ● A user must have the Program busy keys authorisation for programming a busy key on the terminal.
  • Page 143 Busy Keys Features and MenuCards The list of phone book entries located is displayed. All suitable search results are listed. Use the arrow key to scroll through the list. If an entry has multiple call numbers, you may directly select one of them. Press the OK key and select Office Mobile Private...

  • Page 144: Using The Busy Key "Call Number

    Features and MenuCards Busy Keys Using the Busy Key “Call Number” Busy Display The busy status of a monitored call number is signalled as follows: ● LED blinks: The call number is called. ● LED lights up: The call number is busy. Calling Subscribers via the Busy Key Press –...

  • Page 145: Using The Busy Key "Device

    Busy Keys Features and MenuCards Using the Busy Key “Device” Busy Display The busy key LED lights up on your telephone if one of the trunk keys on the monitored device is busy. If the monitored device is idle, this is not signalled by the busy key.

  • Page 146: Appendix

    Appendix Environmental Information Appendix Environmental Information ● The equipment that you bought has required the extraction and use of natural resources for its production. It may contain hazardous substances for the health and the environment. ● In order to avoid the dissemination of those substances in our envi- ronment and to diminish the pressure on the natural resources, we encourage you to use the appropriate take-back systems.

  • Page 147: Tones And Ringer Signals

    Tones and Ringer Signals Appendix Tones and Ringer Signals Time axis in seconds Audio Signals Ring tone Internal busy tone Internal dialling tone/ continuous tone External dialling tone/ continuous tone Positive acknowledgement tone Negative acknowledgement tone Special internal dialling tone Special external dialling tone Call-waiting tone Special sensor tone...

  • Page 148: Index

    Index Index Call forwarding Door 115 ABC key 17 Door call 84 AC adapter plug 8 For other users 115 ACD 129 For your telephone 113 , 76 , 122 Announcement 58 MSN 114 , 120 Announcement protection 101 to voicebox 79 Applications 108 Call key Appointments 116...
  • Page 149 Index Transferring to internal party 72 , 102 Call-waiting protection 101 E-Mail 116 , 101 , 112 Charges 59 En-bloc dialling Display 52 Switching on/off 118 Settings 118 Enquiry 71 C-key 17 Enquiry key 19 Cleaning 9 Entrance intercom 84 CLIP 56 Entrance Intercom Calls 84 , 68...
  • Page 150 Index Intercept 65 , 124 Using destination keys 61 , 122 Intercom 58 MenuCard to a system terminal 58 Active features 131 Intercom protection 121 Applications 129 Internet connection (ISP) 125 Busy 66 IP system telephones 93 Call 70 ISP Trigger call 106 Call forwarding 113 Call waiting 70 Calls 109...
  • Page 151 Index Status key 138 Substitution 100 Parking calls 64 , 73 , 124 Switch authorisation 125 Pharmacy line 84 , 123 Phone book 85 Edit entry 128 , 65 , 122 Take 58 New entry 127 , 64 , 121 Team key Pick-up 58 lists 102...
  • Page 152 Index Voicebox 71 , 129 Querying 71 Voicemail system 79 , 117 Volume 52 Wall mounting 11...

  • Page 153: Support

    Support Support You can contact our support on the following telephone numbers: For configuration changes of your Forum™ 500 or Forum™ 5000 communications system SMEs and residential Large companies customers in Dutch: 0800 22 500 0800 22 200 in French: 0800 33 500 0800 33 200 in German:...
  • Page 154 For more information: ● Visit us in the Internet at www.proximus.be/pabx ● Contact your Proximus dealer Subject to changes Status 05.2015...

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