Code Procedures; Operating The "Forum Cti" Application; Starting Application - Proximus Forum 500 User Manual

Code Procedures

The following ACD functions can be controlled by the ACD agents by means
of code procedures on all terminal types (system phones, IP and SIP system
phones, DECT phones, analogue terminals).
Function
log on to all ACD groups
log off from all ACD groups
Switch on pause
Switch off pause
Operating the "Forum CTI"
Application
You can also operate the "Forum ACD" application via the "Forum CTI"
application. The system administrator issues the required user authorisation
(refer to the chapter entitled Authorisations for Using the ACD Application
starting on page 14). Contact your system administrator if you have any
questions regarding your authorisations.

Starting Application

You open the log-in mask of the "Forum CTI" application via one of the two
following variants.
Quick access
1. In the address line of the web browser, enter:
"http://<ip-adr>/app-cti"
The character string "<ip-adr>" represents the IP address of the communi-
cations system on your LAN. You can also use the host name of the
communications system instead of the IP address.
The log-in mask opens.
2. User name, Password: Enter your user name and your password.
Operation by Agents

Operating the "Forum CTI" Application

Code procedure
* 4 7 1 1
* 4 7 1 0
* 4 7 2 1
* 4 7 2 0
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