Proximus Forum 500 User Manual page 41

Configuration dialogue: ACD agent;
a) These settings are only available with a
"Forum 500(0) ACD license advanced" licence.
2. Enter the configuration data for this agent.
3. Confirm your settings with Apply.
The following data can be entered into the configuration dialogue:
● Phone No.: Enter the internal call number of the user you wish to assign as
the agent to the ACD Group. Alternatively, you can open the list of the
internal call numbers and users which you have configured in the User
manager. If you wish to select the desired call number from this list, click
on the "<" button to the right of the input field.
Note: You may use only internal call numbers for ACD terminals.
Furthermore, these internal call numbers must be configured in
one's own local communications system – internal call numbers
of a networked system cannot be used. Refer to the "Mounting
and Commissioning" guide (Forum 523/524, Forum 525/526,
Forum 550/560, Forum 5004/5008/5012) or "Commis-
sioning and Maintenance" guide (Forum 5500) for information
on the "PBX Networking" topic.
When the call number of an agent is configured on multiple terminals a
new ACD call is only allocated if all terminals are free. ACD calls are
treated similarly to VIP calls. If call forwarding and/or call protection is
ACD System Configuration
Configuring Agents
39