Technical Data - Proximus Forum 500 User Manual

Technical Data

Number of ACD groups
Forum 500(0) ACD license
Forum 500(0) ACD license advanced 25
Number of call numbers per ACD group
Forum 500(0) ACD license
Forum 500(0) ACD license advanced 3
Opening / closing ACD groups
Forum 500(0) ACD license
Forum 500(0) ACD license advanced
Number of agents
Forum 500(0) ACD license
Forum 500(0) ACD license advanced 3
Forum 500(0) ACD 1 agent license
Number of Supervisor/Info Terminals
Forum 500(0) ACD license
Forum 500(0) ACD license advanced 1
Appendix
25
1
● Standard call number
● VIP call number
● Super VIP call number
manual
● manual
● automatic (via time control)
3
A respective additional agent can be
configured with
"Forum 500(0) ACD 1 agent license"
licence, up to a maximum of:
●
Forum 525/526: 30
●
Forum 550/560: 30
● Forum 523/524: 30
● Forum 5004/5008/5012: 50
● Forum 5500: 100
1
Technical Data
103